Always friendly and helpful, so if you qualify for membership, I strongly encourage considering…read morejoining. In my case, I was unable to revive a dormant account, but I was able to re-establish with a new account in-person when I was unable over the phone. In-person they were friendly, patient, and helpful resolving my issues ultimately living up to their reputation where there had been hurdles over the phone. Thanks so much!

I recently had a very bad experience with Linh at the Springfield branch of Navy Federal Credit…read moreUnion, and unfortunately, it did not meet my expectations. I am accustomed to a VERY high level of service at NFCU (which is why I have banked with them for over 25 years!) and what I encountered was quite the opposite. From the moment I approached the counter, Linh never offered a smile or a warm greeting, which set a negative tone for the interaction. Her communication skills were lacking, and I found it difficult to understand her due to her lack of English proficiency. Additionally, she did not take the time to engage in basic pleasantries, such as saying "good afternoon" or even introducing herself, which is typically a standard in customer service. She also took a very long time to resolve the issue, and never explained what was taking so long or update me on what she was doing on the computer. Given that I have received EXCELLENT customer service and communication at other branches and over the phone, I'm surprised to see someone like Linh in a customer-facing position. I believe that effective communication and a friendly demeanor are essential in this line of work. I hope Navy Federal can address these concerns, as I would love to see the standard of service improve from such a reputable institution. She needs A LOT of training ASAP.

Thank you Hoang! I purchased a used 2024 Subaru Crosstrek. Hoang was great to work with in every…read moreway!

Came in for my VIP oil change and multi-point inspection. The new facilities are nice, clean and…read morespacious but I'm sure the cost trickles down to the customers. :[ My regular service advisor isn't in, bummer. Richard has been my service advisor the last two visits. He's efficient, nice, helpful and informative. I appreciate the service videos (thanks Dean!) that are sent so I can compare from one visit to the next as well as "lay eyes on the issues and repairs". The videos support subtitles which is also helpful when I don't catch what's being said in the video.

Navy Federal Credit Union was able to notarize documents and provide other services I needed on a…read moreSaturday. I was very satisfied and happy with their services especially during a weekend day.

This location is very convenient. Well-lit and spacious on the inside. There were 3 customers in…read morefront of me and the line moved quickly. I'm so thankful to be a 32 year member.

I was unexpectedly pleasantly surprised with my experience at Easterns. I had not had any…read moreexperience prior and wan't sure what to expect but had to check it out for the great deal they were advertising on a car i was interested in for a relative. The car was in immaculate shape and was priced very competitively. The manager even showed me the histories on the other cars I was considering elsewhere. My relative decided not to go forward but I'm sorry that one got away - almost bought it myself. Being that I didn't complete the deal I don't feel comfortable giving a 5-star review.

Back up code BD4CE5VQPUL8…read more We purchased a vehicle that failed inspection as we were about to sign paperwork. They knew the codes. They knew what it was but told me it was the O2 sensor but did no effort to confirm. It was the catalytic converter. It was a very expensive job to replace. They offered me 300 dollars towards repairs to get the sale. This all after spending 7 hours in the dealership. They couldn't even scan the free sirius xm free trial to my vehicle. It was a sloppy experience all around, from the lack of effort to the repair team to the salesman to signing paperwork. Brutal. They tried to sell me the wrong vehicle to start. I had requested it days in advance. Did they verify it. Nope. 2 hours in. Oh. Not this vehicle. We have to drive it from 2 hours away in a different state. Then, they rushed the inspection. Get the sale. Who cares about the quality of what is being sold. They didn't do any work on it to make sure it was safe for the road. There was literally a bolt falling out of shocks and axles. Did they notice? Nope. Make our sale. We need a new axle. More than half the lights didn't work when we left the dealership. Lights? The easiest thing to fix. Meh. Who cares. Get the sale. Safety? Who cares. They got their sale. Given the opportunity to make it right and pay even a few hundred dollars extra. They refused. Good luck with the 10 thousand dollars in repairs 2 weeks after buying from eastern.

Safford CDJR Fiat of Springfield made my son's 5th birthday absolutely unforgettable, and the…read moreexperience speaks volumes about the level of care they bring to every interaction. I initially reached out because my son is absolutely obsessed with Ram pickup trucks and all he wanted for his birthday was to see some "real Rams" up close. From that first email, Matt Johns, the sales manager, went above and beyond: he asked what my son's favorite colors were and had Ram trucks in those exact colors pulled up and waiting for us when we arrived, which made my five-year-old light up. He even had a special gift ready for my son, a thoughtful touch that made the visit feel especially personal. If this is any indication of how they treat customers who are actually purchasing a vehicle, their attentiveness, kindness, and willingness to go the extra mile are truly exceptional. I would highly recommend Safford CDJR Fiat of Springfield to anyone looking for a dealership that genuinely cares about people and creates memorable experiences, not just sales.

The service department returned my vehicle with deep scratches down to the metal and refused to…read moretake responsibility because I drove off before inspecting it. What makes that especially frustrating is that they sent me a pre-service walk-around video showing the scratches were not there. This was after I was initially told the scratches were already present. On the service visit before this one, I discovered that one of my wheels was missing a lug nut after I had already left the dealership. They took responsibility for that issue and replaced it, so the argument that nothing can be done simply because I left the lot is difficult to accept. I have routinely brought my vehicles here for service and have purchased multiple vehicles from this dealership. Over the years, I have spent more than $100,000 on vehicles here and well into five figures on service and repairs. After being a loyal customer for years, it is extremely disappointing to be treated this way when there is clear pre-service documentation of the vehicle's condition. I would not recommend bringing a vehicle here if you care about keeping it in pristine condition. This review is based specifically on my last two service visits with my personal vehicle.

Myself and my Husband purchased a vehicle for our teenage son and we had a great salesman name…read moreHani. He was very informative and transparent throughout the whole process. He wasn't too pushy and gave us so much info on the vehicle before making our decision. Please ask for him if you visit this location. You will not regret it.

This was one of the most unprofessional dealership experiences I've ever had…read more Only I wasn't moving to a different state and on a time crunch ! After agreeing on a price, the MSRP/vehicle pricing was changed during the final paperwork process, which felt like a clear bait-and-switch tactic. I was on a time crunch and trusted the numbers we already agreed on, but the final deal did not reflect what was originally discussed. After the purchase, the customer service completely disappeared. I was ignored after signing, and it took two full days just to receive my paperwork. When I asked basic questions about vehicle features, the response I received was essentially "take it to service, I don't know." The only follow-up communication I received was a message asking me to complete the survey with all 5 stars, instead of addressing the issues or providing support. This dealership seems more focused on pushing sales and protecting their survey scores than providing honest service or transparency. I strongly recommend that buyers review every line of the contract carefully and be cautious of last-minute changes. Buyers beware.

Honestly this branch giras from great to horrible costumer service. I needed an affidavit and they…read moresaid they could not help me. Even-though I'm a member and the paperwork is for me. They can't as the leaseholder is not a member. Thanks for nothing. I'll only bank with you as is near and convenience nothing else. Maybe they should change their approach to costumers as you see you have 2 and half stars. Read the reviews and take in consideration your costumers.

Don't not waste your F-ING TIME AT THIS LOCATION -- IT'S WORSE THAN WAITING IN LINE AT THE DMV IN…read moreHELL! Never the damm fact that no one speaks FING english, it's like the FING UN in there. WTF!! I have been an NFCU member for over 32 years -- joined the NFCU in GITMO -- and for the first time in 32 years I am considering changing financial institutions. Don't know what the hell has happened NFCU over the last year. But the board of directors need to pull their collective heads put of their asses.

Great bank. The workers there are always nice and welcoming. They also offer notary services at…read morethat location.

Navy Federal Gift cards charge an inactivity fee every month you don't use the card; they stole my…read moreentire $75 gift. It's in the fine print. It's legal corporate theft is what it is.

Zee Hashemi was very friendly and helpful with my purchase of my 2015 Q70 Infinity thanks Charlesread more

Got a beautiful truck from here a few days ago, everyone there was great and seemed very genuine,…read moreno scamming, no pressuring, no strong arming into anything, overall great experience. I noticed something wrong with the truck that we originally went to look at and they immediately said that they would fix it. Ended up going with a different truck but appreciated their honesty with everything. Jeremy and Dave were both amazing

I recently came in for a scheduled 11:00 AM state inspection appointment and unfortunately my…read moreexperience was disappointing. When I first arrived, no one greeted or acknowledged me. I stood for a moment looking around before approaching a service advisor myself. My invoice listed my advisor as Aki, so I introduced myself and let her know I had arrived for my state inspection. She confirmed my name, asked if it was for a state inspection, took my key, and told me she would let me know when my vehicle was ready. About an hour and a half later, I received a text saying my car was ready. When I returned inside, my invoice was folded on the counter with my key on top and I was simply told, "You're all set." After getting into my car, I noticed my phone charging cord and dash camera cord had been unplugged (which I understand may be policy). While plugging everything back in and starting the car, I realized I had forgotten to mention that my vehicle has had a key system error message on the dashboard for some time. I walked back inside minutes later. Again, no one acknowledged me, so I waited for my original advisor to become available. When I told her about the dash error, she responded by saying "Yeah, I saw that." I was surprised that this was never mentioned to me earlier, especially since it had apparently already been noticed during the service. I asked if there was anything that could be done, and she told me I would need to schedule another appointment for a diagnostic scan costing around $200, which would take a few hours. What stood out to me most was the lack of communication and customer service throughout the visit. In the past, when I've come to this dealership, the experience felt much more attentive -- even small touches like a quick vacuum or dash wipe were done. None of this was even done to my car this time. After reading my invoice later, I noticed a note stating "upon write up saw key system error message on display." That made it even more surprising that it was never brought to my attention during the visit. I've worked in customer service since 2009, so I understand the importance of communication and acknowledging customers. Unfortunately, this visit felt rushed and impersonal compared to the level of service I've experienced here before. I would appreciate management reviewing this experience and working on improving communication with customers in the service department. Because of this experience, I will likely not return to this location or recommend it to others. (Invoice # NICS534607)

I purchased a used Ford Escape in July, for my daughter which was unable to pass MD inspection. It…read morecost me an additional $3,000 to get vehicle up to par. Also, a few days later I had to pay another $350 for a new battery. I was told by one of the managers , I could possibly be reimbursed for my expenses, but to no avail. I ever heard back from them. It is also scary that Passport Nissan sold a vehicle that had brake issues and a bad battery which could have possibly resulted in a dangerous situation for my daughter and my 4 year old grandson. Passport Nissan has no integrity and not to be trusted. I'm very disappointed and would never consider buying another vehicle from them.