I bought two Groupons for an hour-long Swedish massage and facial at Le Spa for $29 each. I first emailed Le Spa to book an appointment. No response. I then called and left two messages (a few weeks apart), trying to book an appointment. No response. I called again and finally got through. The person on the other end of the line spoke Spanish, but no English. I switched to Spanish and tried to book an appointment. She said she'd call back in 20 minutes. She didn't. The language wasn't an issue - I'm fluent in Spanish and we were able to chat easily. I gave the woman my phone number and it seemed like we'd finally made progress. We hadn't. The issue for me was never being called back or emailed, especially since I had prepaid through Groupon. It felt like a scam.
Based on these four interactions with Le Spa, I have to conclude that they are not a professional business.
I had to get both Groupons refunded, which was a process in itself.
Maybe Le Spa is okay if you live in the neighborhood and can walk over to make your appt. in person, I have no idea. Maybe they give fantastic massages. I wouldn't know. I DO know that after this hooey, I NEED a massage!
Businesses can thrive in NYC whether they are English-speaking or not. New Yorkers will learn new languages if it means getting a good deal (or an excellent massage) - at least enough of the language to book an appointment! Customer service, however, is a language that needs very few words. Just a general willingness to connect to the client, bring in the money, and provide the service that was paid for. They didn't. read more