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    Recommended Reviews - Le Petit Armoire

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    11 years ago

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    Second Chance Resale Shop

    Second Chance Resale Shop

    4.3(36 reviews)
    6.0 mi
    $

    Tried on a pair of shoes, walked to the mirror to see how they looked by the time I returned…read moresomeone took my shoes which were Lululemon summer slides. Employees acted like it some big ruse to take their shoes. Offered me a 25% discount to buy a pair of shoes just so I could leave the store. I left the place barefoot. I called the store as soon as I left and told Ellen that the way she handled this was inappropriate. She told me to return to the shop the next day and she would give me a $20 store credit. This is a screenshot of my timestamped email sent at 950am the next day 10 mins before the store opened. I entered the store at 10:03am and my shoes were on the sales rack marked at $30. These people are wild and their own cameras and my time stamped evidence prove it. These con artists really took my shoes, made me leave the store barefoot. Offered me a $20 store credit after I called and complained and then had the AUDACITY to have my shoes on the sale rack for $30 Even when presented with evidence that these were my shoes they tried to argue that they weren't because they were in like new condition. The woman who did all of this was the assistant manager Ellen. Mind you, I asked multiple times to see their cameras and to fill out an incident report before I left the store barefoot which they REFUSED. When I called the police Ellen REFUSED to give me the store address and kept telling me to hang up the phone. Also, as of 6/28, the website to the not for profit they claim proceeds support is invalid.

    Employees are volunteers and proceeds go to domestic violence survivors. Forget taking your…read moredonations to Goodwill. This is a no-brainer. I went thrifting with a friend and was quite surprised at how many good brands I found. This place is really well priced when the average top was only $7. They do take both cards and cash. The lines to check out get quite long. Same with the line to try clothes on. There are only 2 fitting rooms available, so be prepared to be patient. Be kind to the employees. They aren't there to make extra cash.

    Photos
    Second Chance Resale Shop - View from the parking lot afar

    View from the parking lot afar

    Second Chance Resale Shop - A view from the very front of the store

    A view from the very front of the store

    Second Chance Resale Shop - Hours of operation

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    Hours of operation

    The Ladies Room Consignment Boutique - The Ladies Room

    The Ladies Room Consignment Boutique

    3.1(37 reviews)
    0.1 mi
    $$

    I found some nice items but will never support this business again. Take heed of the Better…read moreBusiness Bureau "F" rating. https://www.bbb.org/us/il/lombard/profile/consignment-clothes/the-ladies-room-0654-88588623 My consignment experience was horrendous. On Sept. 21, I consigned 8 dresses including a St. John, a skirt, a jacket and a new Kate Spade bag still with tags. I was initially unsure about consigning the bag, but Angie said she was really interested/they really wanted it and I thought why not. I like to support small business. A few days later, I realized I hadn't received a copy of the contract I signed. I called and there was more than two weeks of back-and-forth: Angie would look it up and call me back, she sent it, maybe she sent to the wrong email address, etc. On Oct. 10, I finally received a screen shot of my items and the consignment prices with the contract date 9/21/24 and expiration date 11/21/24 No attachment or contract. I didn't worry much about it, and in hindsight I was too trusting. In December, I remembered the consignment. Every other consignment shop I've worked with either has an online portal to check your items/contract or has provided a courtesy call/reminder to pick up before items are donated. Clearly it was on me to remember and pick up when the contract expired. Not that I had or ever received a copy of a contract with their terms. I'm just stating what I'm used to. I don't live in the area. I drove up on a day off during their stated business hours; a sign on the door said they were closed. Went back a few days later, found them open and I arranged with Angie to come back on Jan. 24 to pick up my items. I saw several of my items on the floor and commented on it to Angie; I should have grabbed them at that point. I then had a medical issue requiring daily doctor's visits; one was scheduled for my pick-up day/time. I called and left a message that I couldn't come in 1/24 and needed to reschedule. Angie left a voice mail the next day that she had an opening the following Wednesday, if I recall. I called back and left a message that my work schedule didn't allow me to come in; requested a call back. After another round of phone tag, I emailed Feb. 2 with some open dates and times, explaining my tricky schedule with work and doctor's visits. No response. I got busy with work, family and the ongoing medical issues. Granted, again, I recognize it was on me that I didn't continue following up after the contract date (again, not that I ever received a contract) had passed. I assumed it was clear from my multiple contacts I wanted to pick up my items, and that I would get a response to my last call and email. I finally called and reached Angie on March 27. She said she was busy with customers and would call me back. She called back and told me that a few items had sold and I'd get just under $50; everything else had been donated. I told her I was angry at the lack of response when I had tried scheduling pick-up and the utter lack of customer service throughout this experience. She apologized as though she was reading a script; I felt as if she couldn't care less. She told me I'd receive my check in 5-10 business days. Needless to say, it's now April 18, no check and I'm not holding my breath or surprised. I should have heeded the prior reviewers mentioning their poor and similar experience. Lesson learned.

    5 stars. The poor…read morereviews and experiences are very shocking to read because I've only had pleasant experiences with this shop and its owner over the years. I began shopping & consigning here over ten years ago. I found the experience to be convenient and extremely helpful. Catrina has great style and can find pieces that will complement your shape and aesthetic. Some of my favorite pieces were amazing finds from this shop. My fur was a GREAT deal! Several purses and accessories. Dresses and special occasion wear, too. I will say that she is very selective when selecting piece to consign and I appreciate that. I prefer to shop high quality items versus a high quantity of items. I appreciate that she will try and sell items on eBay as well as in the store to increase the odds of sale. She's always been great about supporting community efforts and has a philanthropic spirit around certain causes. If you didn't have a pleasant encounter with this store, I encourage you to return and share what wasn't to your liking. An honest conversation and an open heart can make a huge difference. I will continue to support this local shop whenever I can.

    Photos
    The Ladies Room Consignment Boutique - Hand made soaps and perfumes

    Hand made soaps and perfumes

    The Ladies Room Consignment Boutique - Store display

    Store display

    The Ladies Room Consignment Boutique - Store display

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    Store display

    Le Petit Armoire - childcloth - Updated May 2026

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