This is the second time we have ordered take out here and sadly it's not like the old owners place! It was suppose to be!
I normally give 3 chances but since I worked hard today and all I wanted to do was open my food and eat it! But they forgot to plan ahead! Plan ahead to be organized on the phone, plan ahead to take my order in person, focus on my order among other orders and remember the instructions I gave!
Today I ordered a lentil soup! It was cold in styrofoam! That chemical take out container will hold the hottest food! This tells me the soup was not warming or cooking! My to mention the "no taste factor"! It's missing lemon, garlic and salt!
The Fatouche salad I've ordered for 20 years was not served with the dressing on the side! I called to mention they forgot it and they argued with me
On the phone to tell me they put it in the bag! Everyone knows it comes in plastic wrapped in foil right? Not in the bag!
Then they almost forgot it give my my order as I got someone Else's shiakatawook! This indicates the the flow of line of assembly is not focused! The cashier-coordinator-referee needs to assist the cooks to create the order as the customer requested! If it's not eaten in 5 minutes you can't put salad dressing in the salad! It must be on the side!
If the food was good I'd continue to give them a chance! But since the owner has a huge ego and has been cooking for years, he can't bow down to the customers who have been eating there for over 10 years!
A few good tips I gave him! But no! Arguing! Ego! He is right!
He agreed to replace the salad but I'm so turned off but this new company that is not the same as La Luna and definitely doesn't Care to serve the loyal
Customers as they have been served for a
Long time. read more