This should have been a better experience, based on the food, but overall it was disappointing…read more
We arrived early on a Sunday morning, and there were maybe 15-20 other customers on the terrace occupying 6 tables. We were seated and greeted quickly, our beverages came out quickly, we ordered our breakfasts, and then we waited... and waited... and waited.
I could see the kitchen pickup area from my seat, and I saw meals come out pretty slowly, maybe 1 or 2 at a time. These were delivered to tables as they came out, but I never any table get all of their meals at the same time. After about a 30 minute wait, when our waitress came over for refills (thankfully), she said our meals would come out "shortly." This wound up being more than 15 minutes more, and during that time she never came back over to us with updates or made eye contact.
Once our meals did arrive, my meal was piping hot, but the other meal was lukewarm. I did see several other orders of my meal come up on the serving counter. It is possible that the kitchen was backed up, because customers seated after us got their meals in a much shorter amount of time. More likely, something happened to my order - possibly wrong or mis-delivered - and a backup order was needed. All the waitresses here were very young, and maybe they were not comfortable giving unpleasant updates about a meal problem. Personally, I would have preferred an update (I worked in restaurants years ago, I understand these things happen). SImply avoiding updates is, to me, a worse thing.
Apart from meal #2 being lukewarm, everything else about our meals was good, quite enjoyable and filling.
When we got our bill, I noticed that I was charged for coffee, even though the menu specifically said coffee was included. The waitress did not realize it was included, apologized, and corrected it. But there is no apparent rhyme or reason as to why certain menu items include free coffee or tea and others do not.
It's too bad this happened, because for service otherwise, food quality, and restaurant location, it can be pretty good.