Horrible store experience. Upon entering the store with my 4yo daughter, I was greeted by an unhappy employee. My daughter went to a table to look at a red holiday necklace sitting on a dish.. the employee walked over telling my daughter directly not to touch anything as she attempted to reach for the decor. We left the store and came back. My daughter picked up a set of small stainless steel measuring spoons and I was talking to my daughter already telling her we have to be careful.. it is not a toy we cannot play with them. She rushed from behind the counter again directly talking to my daughter in an angry tone.. she demanded her to put it down and literally said "do not touch anything or you will break the merchandise". I told her I was already having a conversation with my child and that she is just sitting there with the spoon no where near anything fragile.. My daughter's expression was frighten.. I let the employee know that wasn't necessary and a verbal altercation ensues. I tried to remain as calm as possible as my daughter is observing all of this. I was shaken and I said this isn't how you treat customers and she goes "that's if you're a customer". I asked for her name and she said her name, I couldn't hear her so I asked again and she said her name was Karla. She then says she does not care if I report it to Mohegan sun. This employee was a tall older Caucasian woman with dark hair shoulder length. She wears dark frame glasses. I should have taken a photo of her. Today is Sunday, 1/21/2024. This happened at around 11:30am to 11:40am.
I have shopped at this location many times and never have I experienced anything like this.
Whether I am a customer walking into look or actually purchase something.. this is not acceptable behavior.
I came in today with the intention of purchasing something but ended up with disrespect and attacked. Most upsetting part is that she was so unkind to my 4yo daughter. I kept calm throughout my conversation with her. This woman represents the brand of this company. This is how I will remember Le Creuset. This lady with her nasty attitude towards my innocent child. read more