I'll first say that I very much like this store. They always seem to have what I need. I would give it more stars except for the fact that I've had a few customer service problems there. There is this one guy there who I think might be the owner or manger of the place. I purchased a bag of loose stone and the next day when I was ready to use it I realized that I had picked up a bag that had more darker stones in them instead of the white stones I wanted originally. I figured no problem, I have the receipt. Wrong! I went up to this guy, who by the way waited on me the day before and explained that I wanted to exchange it for another bag, same brand, size and everything, just a different bag which had more white rocks in it. He began by staring at me and saying nothing.
Now any other place would see the bag along with a receipt and say no problem. Not this guy though! He first tries to tell me that they are exactly the same. If so then there shouldn't be a problem with switching the bags! Next he tells me he will do it this time only but no more after that. I responded with " Even though I have a receipt for the purchase?" He said no. People go to different stores and try to return them there. Now I can understand not wanting to refund money or even exchanging it for another item but it's the same exact brand and weight. Actually with a receipt I still don't understand it but anyways. Now forget the fact that I picked the bag up from the same pallet and for argument sake imagine I did actually purchase it from another store. I would still be taking this bag and replacing it with the same exact product! Same product, same price, sealed bag, Nothing lost at all!!!
So this reasoning make no sense at all. Let's not forget that he himself waited on me the day before and I had a receipt for the purchase which if I remember correctly was even dated. This guy for some reason just wanted to give me a hard time. Is $3.45 worth loosing a customer over? Not to mention a frequent customer? This is just pure stupid business practice. This guy needs some training in customer service. We as customers allow you to stay open and provide you with a living! Without us there would be no Wild Bills!!!
Now I'm going to give this place one last chance because I do like the products in the store. This guy however needs to adjust his attitude before it severely effects his business. Maybe he should watch the television shows like Undercover Boss and Kitchen Nightmares to witness what bad customer service can do to your business! Things can be good now but once a reputation of bad customer service spreads and business starts to decline it's extremely hard to come back. Shape up before it's to late!!! read more