Luis and the LCG team did a great job replacing the roof on our new house in Torrance. We found him through his great reviews online, both on Yelp and Reddit.
He was very responsive and offered the most competitive quote up front, which is why we chose LCG over other options. My wife and I were deciding on our shingles up until the last minute, and Luis was very accommodating, promptly leaving samples at our door and even referring us to nearby houses so we could check out the colors. We were also on a tight schedule, coordinating the roofing around other contractors. Luis and team were flexible to our needs and completed ahead of schedule.
Luis was very responsive to follow-ups as well. Our back door screen was ripped during the install. Once we brought it to Luis' attention, he promptly sent someone out to replace the screen. He also returned with a small crew for 1-2 other spot repairs after we noticed some fascia/rafter tails that had been left unprimed.
The city inspector complimented us on the quality of the roof work, and mentioned that he had been impressed with the LCG roofing work he had been inspecting around town.
-- Note --
We did have to work through a misunderstanding on pricing. If your roof needs any spot repairs to the underlying decking, I'd highly recommend you discuss MAXIMUM COST with Luis at the time of your estimate.
In our case, the initial LCG estimate listed a per-sheet (plywood) and per-foot (1x6) cost for spot repairs. It also listed a flat-rate cost if the "whole roof needed new plywood." As first time homeowners, we understood this large flat rate to mean the maximum cost if all the decking needed replacement, so we interpreted this as an upper bound to the quote.
Unfortunately, after completing spot repairs on our roof (only replacing 20-30% of the decking), Luis sent us an updated invoice for decking that was actually ABOVE the aforementioned "all new plywood" price (which, again, we thought was the maximum we would pay). Honestly, we were shocked and upset.
Luis explained that the "full replacement" quote was only for plywood, and didn't apply to the 1x6 decking that our roof needed. What was also confusing was that we couldn't really make sense of his footage used based on the square footage of the roof, and the amount we had seen replaced. After some back and forth, Luis did ultimately offer to meet us in the middle, and cut several thousand off of the change order.
I'm still leaving 5 stars because we did chalk it up to an honest misunderstanding based on the materials needed, and Luis was responsive as we tried to work through it together. However, I'd encourage anyone working with Luis just to discuss this in more detail in advance.
Besides the decking, all of the other pricing factors were very straightforward and transparent! We would work with Luis + LCG again for another roofing project. read more