I've been their customer for almost 40 years (James was just starting then...) --both auto and…read morehome, won't consider anyone else. I have Donna on speed-dial, although hardly ever needed; but on the rare occasions I needed help, it was quick, thorough, and done. It's all about trust: I feel insured, in the best possible way.

We've been insured through Gilbert since the 1990s, and have carried various policies through them,…read moreincluding ones for our homes and autos. Donna, our principal agent, Mark, the owner (and his dad James before him), and the other agents and staff members have always been wonderfully responsive, knowledgeable and helpful, whether it was determining what to cover, coverage amounts, what insurance companies to use, and when we've had claims or unusual situations. I recommend them highly.

Definitely choose them if you want your beneficiary to be accused of lying after you pass. Even if…read moreit's a NON ISSUE. They'll continue to insinuate that you're not telling the truth without replying to any correspondence explaining. They will not accept further proof. Calling in goes no where. I'm an extremely honest person so this was an extreme shock to me. The experience I had makes me strongly believe their whole goal is to make it as difficult as possible so people don't actually make a claim. Very bad customer service. The agent I spoke to was lovely, this wasn't his fault but I am extremely disappointed in the organization as a whole. stay far far away.

Stay FAR away from this company!! They are scam artists who play games with you and won't return…read moreany correspondence. I don't know how they are still in business, given their horrible customer service. Also, to do this to people while they are dealing with the death of a loved one is criminal.

I was referred to them through Liberty Mutual and they helped me tremendously and made things super…read moresimple and saved me a good amount on my house insurance and car insurance bundle. I highly recommend them.

Tom and Aaron are very helpful. I recommend many friends of mine to them to take care of their…read moreinsurance needs because they are honest, professional and will help you find what you're looking for even if they don't write the policy. Highly recommend Express Insurance Agency for all of your insurance needs.

Never answers their phone calls. Hey send directly to voicemail every time. Place is only good if…read moreyou catch them in person.

From the owner: E A Stevens Company Inc. is independently owned and locally operated to handle your insurance…read moreneeds. The agency was founded at the turn of the century in 1903 by Ezra A. Stevens in the city of Malden. To accommodate the agency's expansion, E A Stevens Company Inc. was incorporated in 1970, and established the Middleton branch in 1987.

I have been with this insurance company since 2005 and I have always had EXCELLENT customer…read moreservice. I have auto and apartment insurance through them. I have purchased/leased a 3 cars in the past few years and they were very efficient during the whole process. All of my coverage was explained to me very clearly and they even informed me of a discount I qualify for to make my premium lower (low mileage discount!). Unfortunately, I also had 2 cars that were totaled and as everyone knows that can be a headache. Not when dealing with Gochis! Everything was taken care of right away, I even joked that I got "VIP" service because the whole process went so smoothly, including getting me into my new car, the checks put through quickly, rental coverage, etc. It's nice to have an insurance company that you can call with any questions and you actually get a person, not a computer system. I think in the world of the internet we have lost some of that "personal experience" so it is refreshing to see that it still exists!

I have been a customer at Gochis for several years. Let me tell you how much easier they have made…read moredealing with car and home insurance necessities by having the same people answer the phone and be there in person every time you need them, all of whom know their jobs well and promptly take care of things. Barbara and Rosie are terrific!

Steer clear of this business. I unwittingly placed by trust in agents who I feel were deceptive…read moreand unknowledgeable, and the result was the loss of many tens of thousands of dollars. They are not obligated to place your interests above their own, which I learned the hard way. I had to pay a fee-based firm to understand the details of my plans with Baystate and learn that I was misled. They were unprofessional on top of the financial loss. Don't make the same mistake ... there are many other alternatives.

Run away from them as fast as you can! MML Investors Services in Springfield is affiliated with…read moreBaystate Financial and they will try to get away with as little effort as possible. I finally removed all my money from MML/Baystate after over a decade of getting no help or advice. I got stuck with their financial advisor, Timothy Curran, as a result of my original advisor leaving Met Life. Once I moved out of state, Timothy Curran never even called me once a year to check in over the past 15+ years. When I called him, I rarely got to talk to him directly and if I did it was very brief. He provided no guidance. I usually spoke with his assistant Karen who gave me an attitude whenever I had a question/problem and was not helpful. Whatever other money I had to invest, I went elsewhere. When I finally transferred all my money from MML/Baystate to another financial advisor with another company, I was charged for a negative balance that I found out had incurred prior to Oct 2015 (after weeks of my investigation) when Met Life merged into MML. No one told me about it or alerted me to that problem or to the fact that I was getting a 5% interest charge on the negative balance every month. I could've easily paid it off 7 years ago. It was the result of an investment that had fees that outweighed the profit, so when I asked Tim what happened to the account when I first noticed it missing on my report, I was told it was closed out. No advice, no other explanation or instructions. When I called Tim Curran for an answer in 2022 about why that negative balance kept continuing to accrue interest charges and why wasn't I told about it before 2015, his assistant said, "How should we know? You should contact MML to find out. We wouldn't have any idea why they did that!" I called MML over 10x and got a different person each time that had no idea what was going on. After more than a month of calling MML, I FINALLY spoke to a young man that explained what happened. It took him 2 minutes. He felt bad that nobody was willing to help me and actually gave me erroneous information (I was told I was wrong - that it was a credit not a debit). Tim Curran and MML couldn't bother giving me that help and info. When I asked for reimbursement for the interest charges since 2015 due to negligence on MML/Curran's part, I was denied. By the way, when I was told to call Baystate Financial directly, and was given 5 names of people to talk to, I could never get through to a human. And all the people I was told to reach to get help had voicemail boxes that were conveniently full!!

I do not recommend Tarpey!! They are looking out just for themselfs , my policys that they write…read morego up every year and I always point that out to the agent , this year we asked for a copy of the policy and they emailed it with a note saying "it went up again" So we were angry and asked to shop it so the agent did and found a lower price by $350 so I said go with that but then they tell me they sent the bill already to the morgage company for the higher amount, trust me this agent is NOT looking out for you do not use them unless you just do not care about how much you spend.

As a 20 year customer to a Woburn based insurance company it was time to switch to someone more…read morelocal. I walked into Tarpey and briefly met with Patty, giving her details about my unhappiness with my existing provider (poor customer service and constantly rising prices). Patty collected all the information she needed and emailed me the next morning with quotes for home insurance and automobile insurance. The price was significantly lower that my existing policies so I moved both policies to Tarpey. I don't think I'll ever leave. Any time I've emailed Patty or sent someone from my family to their office the service has exceeded my expectations. Don't let the nonstop TV based insurance advertising fool you, local insurance companies can match or beat the pricing and provide far better service.

I am very happy to see that the staff from the somerville office is now in Woburn. June has helped…read moreme out so much over the years with my auto ins. She knows so much about it and explains everything in great detail. The runners are always quick and helpful. I thought about canceling my policy when they left Teele sq however now that I have found them up in Woburn I will be staying.

I will start this by saying I had successfully purchased business insurance from this company…read morewithout issue, and had auto insurance with them for about a year before rates went up without explanation. I ended up switching to Progressive.A year later I was approached by one of Old Heritage's representatives (one I had not dealt with previously named James) via email who wanted to regain my business and asked if I wanted an Auto quote. I send my info, I get a formal quote that is over 35% cheaper than my current policy $802/yr), and strangely its from the same carrier. I say it looks great, and that I want to add rental coverage but other than that everything looks great and I'm thrilled. Then a week goes by with no communication. I send a few emails, no response. I call the office, I'm told he's unavailable and to expect a call back. No call comes. Eventually he responds via email, asks who my current carrier is (we have already established this) and he then responds telling me I'm better off going direct and ends the conversation entirely thanking me for (nothing??) I'm upset, I reach back out via email, phone asking why all of a sudden the change nd demand explanation. Then he responds with a price (not a detailed quote) that's more than I am currently paying and almost double his original quote, $1488. I ask why the drastic change, and suggest maybe this is edging on the unprofessional. He denies this, offers no explanation, and still refuses to respond to my calls and voice mails seeking clarification on WHY this has changed.I finally reach out to the Office and asked to speak with someone else in charge, and they tell me after reviewing our email correspondence that in no uncertain terms it was unprofessional of James to treat me this way and that they will get me another quote. I then get another formal quote that is even more expensive, almost $1800. At this point I'm so fed up, I have wasted so much time dozens of emails, calls, time I could have spent shopping elsewhere. Never got a clear explanation, just a muted apology.I still have a business policy but after this debacle I cannot recommend this place to anyone, which is a shame.

Maybe I live in Bizarro World but I've never had anything but great customer service from the folks…read moreat Old Heritage. Whenever I call them for anything (which is often, as I've had an auto policy with them for 4 years and a renter's policy for the last year), they are always extremely helpful and promptly return my calls. I can't remember ever waiting more than an hour or two for a callback. When I've shopped around for better rates at all of the usual insurance suspects (Geico, Liberty Mutual, MetLife, even Amica), Old Heritage still comes out as cheaper by a good margin. (Or rather, the insurance that Old Heritage sells -- Safety Insurance -- comes out being significantly cheaper.) I have to think that the abundance of negative reviews exemplifies the adage that the only people who write reviews on the internet are people with bad experiences. Or at least it seems that one is more likely to flock to the internets to write a negative review than to write a positive one. So consider this my attempt to strike a more fair balance.