If I could give them a negative star, I would!…read more I made a Yelp account just to post this. This mailing service does indeed pick-up your parcels and attempts to ship your items to destinations but they do such a bang-up job! I have had such a terrible experience a few years back, using their service to send some documents to a client abroad in the USA in the attempt that I would pay less than LBC. I should have thought twice! This was in Dec. 2015. Once my mail was shipped, they lost it and wouldn't help me enough to retrieve my package! Of course, my client was already worrying and I had to constantly email them. I even got a notification that my ticket was solved already so I had to email so many times. The representative "Anna" just keeps saying that she will coordinate with the Int'l representatives. Then I had someone call UPS in USA, they said they already coordinated with Xend about a refund but Xend takes SO long! We had started talking January, only by Feb did they confirm my mail was lost, and told me the steps in getting a refund. March 21, 2016 was my last email to "Anna" and DID NOT get a response anymore from her. It's like going through a needle's hole. I had to follow up, never did they give me the hint of initiative in making things right. Come April 2016 I tried to email them again. A new person replied with the name "Alex" and you know what? He mistakenly attached a LONG thread of emails of complaints and etc with another client of his. Way to go! That was the last display of "mistakes" or should I say, incompetence from Xend. I was sure then that I wouldn't see even a peso from my refund if their correspondence was that terrible. What nonsense. That AND the fact that they commit errors that lead to sharing of your private data. I can still access the conversation of that stranger with Xend, of course their addresses were in the conversation too! 2 years passed, my GOD I made the same mistake of trusting them. Now my parcel (as a receiver) is LOST yet again! You know what, it would be okay if they ACTUALLY coordinated with clients but all their hotlines don't work. They give out temp. hotlines that DON'T work either! Just check their Facebook page to see the hundreds of people who have resulted into commenting on their posts just to get noticed/help.

XEND IS NOT RELIABLE NOWADAYS…read more I purchased from online seller and currently having a bad experience. The seller used XEND courier. see details below PICKED UP FROM SHIPPER (metro manila) Destination: MEYCAUAYAN CITY,BULACAN Sep 18, 2017 TRANSFERRED TO D&G Sep 21, 2017 IN TRANSIT Sep 19, 2017 This is my shipment. In actually it was on Saturday, 16th September, that they picked up my parcel from seller, thus they wrongly indicated the pick up date as 18th September. And as you can see Xend TRANSFERRED TO D&G courier. Up to this date, September 26, I still have not received my shipment, this shows XEND and D&G are unreliable. Meycauayan City, is just boundary of (Valenzuela) Metro Manila, so why does it is taking forever?!? Again to emphasize, I am still horrendously waiting, for 10 days already, and counting! This is unacceptable courier service! I sent SEVERAL emails and phone texts to XEND, and XEND did not give me direct answer if my shipment/parcel will arrive. they just said they're sorry. F*CK! i don't need sorry note! What i need is my shipment! I usually purchase online. so far XEND and D&G Courier, were the ones that pissed me off. in contrast to JRS and LBC, were pleasant. IF you do not believe in my review, then google search "XEND COMPLAINTS" , you will be surprised there are flooding complaints against XEND.

This is gonna make me sound like such a pathetic new person (read: baby/child) but... I've never…read morereally sent anything by snail mail. HAHA. It's just that when I came of age, snail mail was already in decline! I think I had one mailing activity in Grade 1 or something, but that was that. Haha! So when my mom had to send a letter to the states that had to be by traditional mail and not just email, I jumped at the chance to go with her to the post office. Lol. It wasn't something urgent so it didn't have to be by those express mail couriers like fedex. It just had to get there and everyone said Philpost would do the trick, so we went to one. What surprised me was how simple and easy the whole process was! There was no line when we got there (aww...) so we went up to the lady at the counter right away, said it was for mail to the US, filled out a simple form she handed us, and then paid a measly P40 for the transaction. She got the letter, filed it in one of the cubby holes behind her, and we were done! We were in and out in 5 minutes. The letter was gonna get there in 2 weeks. And it did! A little earlier even, yay. Kinda makes me sad the post office is practically extinct though. But kudos to Philpost for staying in the game and transforming into a full-on logistics company! A reliable one, too.

Unreliable and unprofessional. They are hard to get in touch with when you need to ask why they…read morestill haven't picked up your package. On their website, they claim speedy delivery and practically guarantee it but the reality is, they cannot handle the volume of bookings they get. They provide false advertising of their service and offer dismal customer service (if any). They don't even have an option to cancel booking in the event you've been waiting with no word from them for 2 days. I'd get a different courier if I were you.

From the owner: We pickup your parcels at your door steps without additional fee and minimum. For as low as Php 50…read moreonly. Unlimited weight for all Metro Manila deliveries.

I tried to ship house keys to Canada. I went to LBC, they said they would check to make sure they…read morethis was an acceptable item, which they confirmed was. They provided a packet I taped the two keys together and inserted them in the packet. I got a tracking number and checked it and it was updated to confirm the item was received at their warehouse and then handed over to their delivery partner DHL. The tracking said delivery to TIE-UP. I waited a couple days and then decided to find out what this TIE-UP referred to and why no update. They told me that the package was in DHL possession and would be updated when the package was on a flight out. Nothing happened so I called them again. They said they would escalate the matter and that I should call back. Finally 9 days after I dropped off the package it said it was back at their warehouse. I called and they said DHL had refused the package because it was in the wrong envelope. FFS these people are as incompetent as it gets. I was then told I had to go back to the drop of store to get them to retrieve my package. It was put in a document package and thats why it was refused. So what the price would have been the same. This is just the worst customer experience that I have ever had. Fuck LBC and Fuck DHL.

My mom and my dad moved out of their respective provinces and into Metro Manila, so we have our…read morefair share of relatives from Mindanao, specifically Davao and Cagayan de Oro. My older brothers, when they moved out, also moved out of the Metro, to places like Japan and CdO again. When we have to deliver some forgotten clothes or we decide to surprise them with some treats you can only get in Metro Manila (like some clothing brands not yet available in the province), we use LBC. There are cheaper options, to be sure, but LBC offers professionalism that you can't avail of elsewhere. I'm particularly fond of the online tracking features, which allows you to find out where your package is when you take note of its tracking number. When important documents are concerned, LBC is the sure, safe choice. Also, it's really convenient how you can pay your other bills here, which is what I do to avoid the long lines at other centers.

poorest customer service reps. they stole my package. its been 2 months and its still not…read moredelivered. i will not use lbc to send packages again!!! i havebto give a 1 star in otder to post a review. it should really be 0 stars!!!!!!

LBC is the biggest and the best courier in the Philippines. Their presence is strong locally and…read moreinternationally with branches in the US, Canada, Hong Kong, Brunei, Germany, Spain, South Korea and Taiwan. I'd say LBC is the fastest courier that we have today. They introduced the first overnight delivery in the Philippines. What you ship in Manila today can arrive in Cebu tomorrow. They also have money remittance services with LBC Peso Padala, making money transfer efficient and convenient. Make sure you get the spelling of the recipient's name right. They won't release the money unless the name matches the ID EXACTLY. The only drawbacks here are that they're quite expensive to use for shipping within Metro Manila and they don't have pick up from home like Xend. This is attributed to the fact that the business model and the clientele they serve are different. Still, LBC is fast and reliable which is essentially what you need for a courier service.

Everything was so much easier with Atlas! We had some of our items shipped. Atlas was able to move…read moreour boxes from point A to point B efficiently. All our items were in good condition. And the staff was very helpful to us. They even have an app so we can track our boxes. Upon arrival of our boxes, the staff in Atlas were helpful as well, they were able to deliver quickly to our doorstep!!!

They picked up the Box on 1/22/2026 and until today (4/25/2026), the Box has not received yet. In…read morethe tracking info, it shows that the box is in their warehouse in the Philippines for 2 weeks now. It is so hard to communicate with their customer service, they seems not to care.