If I could give them a negative star, I would! I made a Yelp account just to post this. This mailing service does indeed pick-up your parcels and attempts to ship your items to destinations but they do such a bang-up job! I have had such a terrible experience a few years back, using their service to send some documents to a client abroad in the USA in the attempt that I would pay less than LBC. I should have thought twice! This was in Dec. 2015. Once my mail was shipped, they lost it and wouldn't help me enough to retrieve my package! Of course, my client was already worrying and I had to constantly email them. I even got a notification that my ticket was solved already so I had to email so many times. The representative "Anna" just keeps saying that she will coordinate with the Int'l representatives. Then I had someone call UPS in USA, they said they already coordinated with Xend about a refund but Xend takes SO long! We had started talking January, only by Feb did they confirm my mail was lost, and told me the steps in getting a refund. March 21, 2016 was my last email to "Anna" and DID NOT get a response anymore from her. It's like going through a needle's hole. I had to follow up, never did they give me the hint of initiative in making things right. Come April 2016 I tried to email them again. A new person replied with the name "Alex" and you know what? He mistakenly attached a LONG thread of emails of complaints and etc with another client of his. Way to go! That was the last display of "mistakes" or should I say, incompetence from Xend. I was sure then that I wouldn't see even a peso from my refund if their correspondence was that terrible. What nonsense. That AND the fact that they commit errors that lead to sharing of your private data. I can still access the conversation of that stranger with Xend, of course their addresses were in the conversation too! 2 years passed, my GOD I made the same mistake of trusting them. Now my parcel (as a receiver) is LOST yet again! You know what, it would be okay if they ACTUALLY coordinated with clients but all their hotlines don't work. They give out temp. hotlines that DON'T work either! Just check their Facebook page to see the hundreds of people who have resulted into commenting on their posts just to get noticed/help. read more

XEND IS NOT RELIABLE NOWADAYS. I purchased from online seller and currently having a bad experience. The seller used XEND courier. see details below PICKED UP FROM SHIPPER (metro manila) Destination: MEYCAUAYAN CITY,BULACAN Sep 18, 2017 TRANSFERRED TO D&G Sep 21, 2017 IN TRANSIT Sep 19, 2017 This is my shipment. In actually it was on Saturday, 16th September, that they picked up my parcel from seller, thus they wrongly indicated the pick up date as 18th September. And as you can see Xend TRANSFERRED TO D&G courier. Up to this date, September 26, I still have not received my shipment, this shows XEND and D&G are unreliable. Meycauayan City, is just boundary of (Valenzuela) Metro Manila, so why does it is taking forever?!? Again to emphasize, I am still horrendously waiting, for 10 days already, and counting! This is unacceptable courier service! I sent SEVERAL emails and phone texts to XEND, and XEND did not give me direct answer if my shipment/parcel will arrive. they just said they're sorry. F*CK! i don't need sorry note! What i need is my shipment! I usually purchase online. so far XEND and D&G Courier, were the ones that pissed me off. in contrast to JRS and LBC, were pleasant. IF you do not believe in my review, then google search "XEND COMPLAINTS" , you will be surprised there are flooding complaints against XEND. read more

I sell online so I often require the service of a courier. I usually go with Xend because they're the easiest to work with. You can go online and easily schedule for pick up. If you schedule it before 2pm they can still pick it up the same day (they come around as late as 5pm) or the next day if you miss the cutoff. They usually give you several pouches and a waybill booklet if they know that you ask for it. To make life easier though, you can also print waybills from your account (which would already have the waybill number printed). I love that they deliver the next day for transactions within Metro Manila. A big pouch is on P59 and the extra large one is P79 -- it doesn't matter how heavy it is as long as it fits in the bag, the price remains the same. I've never had problems with them for within Metro Manila service. Packages are easy to track in their website and the system is updated in a timely manner. But I would not use them again provincial deliveries. Although their price for that is relatively cheap (99 for large and P149 for XL), they've lost 2 of my packages already -- one for bulacan and one bound for Tarlac. It takes them days to reply when you ask them about it and they would repeatedly tell you that they handed it to their partner courier. It did get delivered eventually but one took 8 days. Very disappointing service for provincial deliveries but good service for Metro Manila so I still use them often. read more

We have three tracking numbers picked up from 711 on Nov 20, 2017 and shows status of In Transit since Nov 21, 2017. We called your customer service and told us that it was missing the recipient's contact number so we have provided the information. Several days passed its still In Transit, we communicated through their twitter account @xendph because our calls are not being picked up and took days before they replied only to tell us the same thing, recipient's contact number is missing which we already provided over the phone call through the customer service. We provided it again and until now Dec 6, 2017, no delivery, no replies, no feedback. Our customer is fed up not having the orders at their doorsteps. All we want is to have our items delivered to our customer, we understand it's a holiday season but it's not an excuse to deliver 3 weeks late. read more

A few years ago, I decided to take the leap and start my own business. Okay, so it might not actually be that kind of a success story, after all, it was just an Instagram account selling cellphone cases, but I would like to think so. Xend came hand in hand with how I did business. With every order I got, all I needed was to go online to schedule a pick-up to my house. Xend was usually on time and there was never a day when they did not pick up my order. While there were times when packages arrived more than a day later (Xend offers next day shipping services), I do understand that things happen especialy with courier and delivery services. The important thing is they never lost an item, has an easy-to-use website and have very friendly delivery boys. read more

Xend is God-xend. Business just got easier with them around. Business just got wider too - I can now reach the whole country and the world. Without even leaving my business headquarters! With every order I get, all I need to do is go the website or use the app to schedule it for pick-up, leave it with whoever (with the shipping fee of course), wait for it to be picked up and then just like that, the package is on its sweet way to you, you, you, all of you!! The best part: there are rarely any delays in delivery. Even with worldwide shipping. I shipped a package to France recently and it arrived in just over a week! Xuper xervice! read more

As an entrepreneur who has an online business, shipping orders to my customers on time is a non-negotiable. Enter Xend Business Solutions, a shipping service that is both easy to use and incredibly hassle free. To get started, one must simply create an account on their website or through their mobile app. If you've got a parcel to send within Metro Manila or to the province, you can simply create a schedule for parcel pick-up in whichever address you want and someone from Xend will pick it up at the appointed date of your choosing. Talk about hassle-free service! What's even better are the rates that Xend offers. The going rate for the packages I have shipped within Metro Manila is Php 80, while the provincial rates begin at Php 150. These prices are not bad at all in comparison to other shipping services offered around the metro. read more

I'm really lazy... and I'm pretty sure you are too. Xend is a courier service that's perfect for us. You don't need to head out to send your parcel, they pick it up from your doorstep! Or your office's doorstep.. whichever address you're in, really. It's so convenient as you just have to log on the site, schedule your shipment pickup a day/several hours before your intended pick up time, then you just wait for them to knock on your door. Another super cool thing is that they're waaay cheaper than the leading courier services we've grown up with. At rates as low as Php 60 for next day Metro Manila locations, it's just.. freaking perfect. An inconvenience I hate with other courier services is when their rates vary according to weight. Xend has simplified all of that with a flat-rate shipping fee, and jumping on the bandwagon of "unli" things in the best way possible. They have an 'Unliweight' feature which means that as long as the thing your sending fits into the pouches that they have, you're good to go. To encourage you to become a regular shipper, they even give you a bunch of empty pouches and a booklet of waybills for future use! Which is really convenient, especially if you run an e-commerce store and have to send several shipments at a time. I really have nothing but raves for this courier service. I just feel bad about mamang delivery guy who hauls around 2 giant bags of shipments a'la Santa Claus on his small motorbike. It must be very difficult! read more

Yesterday February 8 I scheduled a pick up for today February 9, guess what? Its already 9pm nobody came to pick up my parcel and my customer is waiting for the item they bought on my online shop. read more

Xend is every online entrepreneur's friend. When Air21's price skyrocketed to PHP 200+ up for Metro Manila deliveries, Xend was there to save the day. As of May 2015, they charge PHP 59 for Metro Manila deliverie which compared to PHP 200+ seems very reasonable. Provincial rates start at PHP 99. There was a time when Xend was unreliable. They had a lot of problems with theft and packages not getting where they're supposed to. Now, their service and their online booking system have improved a lot. Customer service is prompt and easy to reach. Sometimes packages get switched, but they will easily and quickly switch it back for you. For provincial deliveries, they've partnered with LBC. Because Xend has to reroute the packages via their office, it usually takes about 3 to 5 business days to reach the recipient. It does take longer than using LBC directly, but LBC doesn't provide the convenience of picking up packages from your doorstep. Xend doesn't have retail stores, but that's actually how they manage their costs. With lower overhead, they can afford to maintain quality service at a reasonable price. read more

WORST COMPANY TO DEAL WITH. DONT EVEN THINK ABOUT SENDING YOUR ITEMS THROUGH THEM. They were okay last year 2017. But this year their service went to shit. I BEEN CALLING THEM FOR 4 DAYS AND THEIR NUMBERS WERE ALL DISCONNECTED SO I actually went to their office in Mandaluyong. 5 days and my item hasnt been shipped. I asked for the item back, told them id rather send it off via grab but they insisted on sending it themselves. This will be the last time ill be dealing with them never again. read more

Worst customer service EVER. Package tracking is unreliable and inaccurate, none of their hotlines work, and in the off chance that the hotline does work, all you'll get is a generic "we will update you" (which they never do, ikaw ang tatawag ulit for an update) or "will relay this to the international team" with no sense of urgency and resolution. Their customer service team may as well not exist. Lost packages are never returned and/or refunded. What should take 2-3 days to ship took 12 days (manila to pampanga) with no explanation for the delay.. and that's just one case out of thousands. Shipping through Xend is always a gamble. This company needs to be shut down. read more

We invested in Xend as Neighborhood Partner, they promised a lot of transactions. We get so few that we will never be able to recover the signup fee or renewal fee yearly... bringing the case to the authorities since they don't wanna assume responsibilities. read more

If zero would be possible, that's what I would give. Today is the 5th day my client has been waiting for her package and every day that I call, your rep always tells me that it would be delivered on the very day! Same excuses day in and day out. Today is the 18th and still no package has been received! The expectation is as you promoted, "next day delivery" but you failed every effin day! read more

I can't recall how I first heard of Xend, I'm just glad that I did. There was a time when I used to sell products called Sun-In (a hair bleaching spray) and I would receive orders from all throughout the metro. Obviously, it was a huge inconvenience to both myself and to the buyer to have to meet in person so I would use Xend to ship out their orders. They would receive them the next day. The couriers were also always very polite and helpful. I think what sets Xend apart from their competitors is that they offer worldwide shopping. That's hard to top and I'm positive it's given businesses like FedEx and Johnny Air Cargo a serious run for their money. read more

Xend is sucks. Very unprofessional. I setup a pickup scheduled in their site last Monday. I even called up early morning to check if my packages are included in their list for that day, they said yes. I even made follow ups in between hours to validate and verify if rider will come.they said, yes rider will come. I waited for 10 hours in my office and no once came, not even a text / message from the rider if he will comes or not. After 1 week, they are texting me inquiring for my pickup. I find this outrageous, after a week, they are now communicating, what kind of a company is this? I find it a good decision to change courier after they failed to get my package. So, for those who would like to try this company. stop and turn around. Mapapahiya lang kayo sa client nyo in the long run. read more

We sent parcel to one of our buyers but unfortunately, it has been almost a month and the only reply i got is they will follow up with their partner. They only responded after 4 unresponded emails!!! SUCH POOR SERVICE IF NOT THE WORST! Up to now there is still no news as to where our parcel is. read more

Gone are the days when people have such a hard time sending things over to other people. There are so many logistics companies to choose from, it's only a matter of choice through pricing and reliance. I personally run an online shop in Manila and I can say that Xend has helped me with my transactions. Instead of me going to the nearest LBC or DHL, I can easily just book a company to pick up my package from my house. Yes there is a premium to this because it becomes less hassle for me. I can leave the package with anyone in the house. Delivery for Manila is just in 1-2 days while in other provinces it's about 3-5 days. Xend alongside other with the other logistics companies make life so much easier! I'm so glad I found Xend through my friend's suggestion. read more

As an online seller with a day job, it's the least of my worries to send out packages thanks to Xend! You schedule it online and the next day, they're right at your doorstep! Imagine how you don't have to line up for hours in the postal office and worry about tracking your packages (sorry, just being real!) because with Xend, you can easily track the status of your shipment through their website. Their fees are really affordable too! It's less than a hundred pesos to ship a small pouch within Metro Manila, all of which can be done without leaving the comfort of your own home! They also have insurance for packages you send out, for the extra pranings out there. Xend is my courier of choice for over 3 years now, and I have no bad experience with them yet. I don't think I'll be switching couriers anytime soon! read more

Worst customer service! Your service this week was so bad, i can no longer rely on you for my online shop shipment. I've shipped 22 packages last Aug 30 & 31, more than half were delayed, 4 packages still undelivered today & it's been 8 freakin' days! How much longer do you need to ship to Cavite, Surigao, & Batangas? More than 8 days? No one pick up your phone & your online tracking is down most of the time so my Mom has to personally go to your office just to get tracking updates! We don't even avail your free pick up service since your messenger doesn't show up many times in the past. I'm so fed up with your bad service that i regret giving you business for the last 1.5 yrs. So bye Xend! read more

I tried using Xend for my carousell transaction. i scheduled a pick up a day before but no rider arrived next day considering that i called them that exact same day. also, the rider was very rude, didn't have waybills and change. their service is the worst. had to wait a day before they replied on facebook. had to wait 20 minutes for a call agent. don't use xend. bad service overall. read more

UNDELIVERED PACKAGE FOR ALMOST 1 MONTH and counting.... Xend used to be helpful for me in 2015 when I started my business. This 2016 4th quarter was a real pain, i got delayed packages, erring rider/s (one person charged more than the standard rate, on another ocassion didn't return my change up until now). It doesn't feel good at all to have angry and anxious customers-- my still unresolved experience as of this writing is a package that was picked up on Nov 29 and until today Dec 12, remains UNDELIVERED. This is a repeat order and the first purchase was also sent through XEND. The reason for the delivery fail was UNLOCATED... how can this be? 2nd purchase, waybill complete with landmarks and instruction and the recipient's mobile#. I've done everything to reach XEND - Twitter, FB, the area manager's mobile, the rider (who can only say sorry), the hotline was unreachable. The tracker only stated Shipment on hold/ Unlocated---- for more than 10days. It just sat somewhere, where? I have no idea. The rider cant give a definite answer too. For weeks and days, we are at a loss what to do, who to complain to, etc...Today, Dec 21, 2016 someone from Xend called my mom and gave the standard CS-speak apology saying they are on top of things and they will make sure the item will be delivered (my buyer is a reseller also, so just imagine there are customers also depending on her!). Funny thing is, they already called the buyer 5 days ago, assuring her that they will deliver. Nasaan na ung package? In this instance, the claim helping e-commerce biz owners doesn't really show...I wish there is a government agency that monitors this couriers and tracks performance.. sigh! #Xendexpress, #Xend, #Xendcourier, #Xendphilippines read more

For our online business, we definitely need a good courier to ship the items to our customers. Xend is a trustworthy shipment and delivery service that's why we chose them. For a low cost, you can ship just about anything to any part of the Philippines. 60 php for within Metro Manila and 100 php for provincial places. Prices change depending on the size of the package. From our experience, the oackages arrive the following day after we've shipped it. For provincial shipments, it takes at least three days. You don't even have to go to their warehouse because you can just schedule a pick up where ever you want. At the same time, they have an application for your smart phone so that things would be way easier than it already is. They're also very punctual with pick ups which is a good thing for people who have tight schedules. Generally, I would have to say that they do really well in their line of service and I would keep using it. read more