The location is nice to have; visiting from California, I am used to having these places very accessible. However, from my research, this seemed to be the exception to the rule in most parts of ME, so it was a great while traveling. We (my travel buddies and I) planned on returning a few times based on the menu and reviews but didn't due to the customer service, prices, and overall experience. You vote for your dollar; we will not vote for them.
Ratings:
Street Parking availability: Two stars
Price: ONE star. What you get is very overpriced. The quality is better than being stuck with fast food, especially if you have food restrictions, but let's calm down. The prices made it clear they aren't there to support health and wellness; it's a gimmick. I understand it's a business; they need to make money, but this is a ripoff.
Customer Service: Negative five stars. Rude, unwelcoming, snarky, condescending, and conceded. SO OFFPUTTING.
I am from NJ and have lived in Philly and NYC for many years. This is more than just a West Coaster not understanding the East Coast. RUDE IS RUDE. Bad customer service is bad customer service. DO BETTER.
There were many examples, but here are two.
1. My sisters and I walked in; nobody else was at the counter or in line, so we all picked up a menu. My sister was asking about the golden hour menu, and the woman behind the counter could not stop rolling her eyes and sighing at her three questions as if she were an idiot for not being a regular or clairvoyant. We didn't want to jump to judgment, we had been looking forward to trying this place, were fresh off 7 hours of flights, it was getting late, and things were closing, so we stayed despite this. Mistake.
2. I ordered my avocado toast with an egg; she even repeated it to me and then did not give me an egg. I let her know when the food came that, I ordered an egg. She looked at me and said "well, you didn't; you will have to come pay for that if you want it." I had no problem paying for what I ordered, but after we had just spent 102.00 for three drinks, two slices of toast, and two cookies after taxes and tip, to say "oh, I didn't hear you say that I will just give you ONE EGG", wouldn't have been too much of a stretch right? Or say, "Oh, I didn't hear you and didn't charge you. Would you mind returning, and I will ring that up for you? " NOT HARD TO DO BETTER.
Food: Three stars, probably more like two, but I was craving something fresh.
Drinks: One star
Golden Hour Menu: Two Stars, VERY limited for the better part of when they are open
Main points.
1. The food is good, although overpriced. The drinks are A FULL WASTE OF MONEY. The baked goods are fine but ordinary and overpriced. Save your money.
2. The customer service was awful, just awful, especially with the prices of this place. DO BETTER
3. Go to the co-op across the street instead, get food, and treat yourself there. read more