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Lawson Exterminating

5.0 (1 review)

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13 years ago

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Lookout Pest Control

Lookout Pest Control

4.4
(55 reviews)

Been using them for 20 years and have had wonderful service. They are always responsive and do a…read moregreat job. I've never considered changing.

I scheduled an inspection with Lookout Pest Control for Friday, 11/07/25, and the experience was…read moreunbelievably unprofessional. When Alex called to discuss my appointment, he cut me off as soon as I began describing my situation. Instead of listening, he told me I "needed to see a doctor" and that there was nothing they could do. He did not give me the chance to explain that I had already seen a doctor and been medically cleared. His dismissive attitude was rude and completely inappropriate for someone in customer service. I then called the corporate office and spoke with Bailey, who told me this was not how their company treats clients and that she would look into it and call me back. She seemed to respond, but the next person I spoke to was Johnathan, who made the situation worse. On his first call, he insulted my intelligence by telling me my building had extermination services, even though I was trying to hire my own independent service. On his second call, he flat-out denied service entirely. Despite having an active pest issue, they refused to even come inspect the unit, give guidance, or attempt to help in any way. I was also told their treatments were "watered down" and that I could buy stronger products at Home Depot--so why even hire a professional? This is how they treat someone actively seeking help with an ongoing infestation? Dismissive, unprofessional, condescending, and unwilling to provide service. I strongly do not recommend using Lookout Pest Control. Save your time and money--go elsewhere.

Active Pest Control

Active Pest Control

1.7
(16 reviews)

Active Pest Control has declined! Before they were purchased by Rent-To-Kill, they were a fairly…read moredecent pest control service. Now they just suck! The incompetence defies belief! Customer Service is non-responsive Techs are ill-equipped, and rude, and have to be watched every second to ensure that they perform the contracted services. We finally canceled our service two weeks ago when one of their techs, parked in front of our house for 35 minutes! Never got out of the truck and then left. I was on the phone with customer service explaining that he was just sitting there. She told me she was trying to call him but he was not answering his phone. After that, I was asked if I wanted to file a complaint. WTF! Did she think I wanted to add him to my Chanukah gift list? Do not use Active. The company is staffed by BS whisperers!

They came out and did the services, but didn't seem to be adequately equipped to deal with German…read moreRoaches so I ended up canceling service. 2 weeks later and I got charged for the month of may when I canceled the last week of April. Billing tells me that was the end of the billing quarterly cycle that was not explained to me AT ALL! positives are they were prompt with their arrivals, especially on extra visits when we had an issue during the renovation of my house. overall fairly poor experience with the company and I'm out $41 dollars I didn't think I was on the hook for. it may not seem much but to a low classer like myself, that's a lot!

Lawson Exterminating - pest_control - Updated June 2026

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