Our AC went out due to the cable installer drilling through an exterior wall and he drilled through…read morethe coils on our unit. So we had to go through the cable company's insurance company. This added an extra level of aggravation.We gave Kingston a call, they came right out. They dealt with the insurance requests and installed our new unit in no time. I highly recommend Kingston. A fair price and honest people.

Installed new heating system and was quick. They were all very nice! Excellent pricing cheapest…read morearound. Would give 10 stars if it was an option!

We had a weird problem. The fan would not run and the breaker was in the middle where it could not…read morebe moved one way or the other. Donnie came the same day (87 degrees or so) and took time to explain, not just the fan and breaker problem, but he showed us how to check for Freon also. He did not try to upsell a new furnace or anything like that. We are glad he is in Stoneville.

I cannot say enough about this company and their awesome service!…read morePrompt, courteous, professional, knowledgeable, affordable, experienced! Donnie Robertson and Robertson Air Services, Inc deserves their 5 star rating with BBB! Thank you, thank you, thank you!

Contacted KC Plumbing on 2/17/26. Was told they would call me on 21st or 22nd to arrange to come…read moreout. No call received so called again on the 26th. Left a message this time on voicemail. Again no return call! They may do great work but I'm sure I'll never know based on their lack of customer service!

Requested assistance with outside AC unit not kicking on when thermostat set to on, received…read moreimmediate response and answered all questions quickly and promptly. I received a same day appointment. Not only did our technician Caesar have the needed knowledge, tools/equipment but he provided exceptional customer service. He was very kind and truly professional. His quality work is evident by my running AC unit within the hour. I cannot give enough thanks to KC Plumbing Heating and AC for taking my needs seriously and addressing them rapidly! Appreciate you Caesar!

This was fast and painless service! They showed up a little early. Fixed a problem that no one else…read morecould figure out. The charge was reasonable. I would recommend this company to anyone and everyone else!!! Awesome people too! Thank you so much! Constance

From the owner: Frye Heating & Air is a full-service contractor offering complete heating & air conditioning & duct…read morecleaning services. We serve Madison, NC, & the surrounding communities. Frye Heating & Air's goal is to provide our customers with high-quality customer service, accurate diagnosis, clear pricing & guaranteed work. We only use high quality parts. For your protection we are licensed, bonded & insured. Our certified HVAC technicians are trained on the latest troubleshooting & repair technology. Frye Heating & Air's services include: -Cooling & heating services -Replacement & installation services -Repair services - Preventative maintenance - Duct cleaning - Energy consumption review Frye Heating & Air also offers annual HVAC inspections, carbon monoxide inspections, thermostat calibration, hot- and cold-spot identification, air filter cleaning & other HVAC equipment maintenance. Call Frye Heating & Air today for service or request a free replacement quote!

Where do I even begin?…read more My first interaction with this company was actually pleasant. Promising, even. Spoiler: it did not stay that way. Call #1: My propane logs wouldn't turn off. Ice storm coming. I panicked. Joe showed up that evening, pointed out the knob inside the fireplace (since the remote switch box had likely died), and I happily paid the $125 service fee. No complaints. This visit isn't even part of the real problem. Five days later: I come home to a thermostat reading 57 despite being set to 70. I call Joe again. He shows up the next morning, finds exploded batteries in the thermostat, replaces them, and says it might need replacing eventually. I pay another $125. Still fine. He even signs me up for the semi-annual maintenance plan. Great! Future business! Everyone wins, right?...Right? Two days later: Thermostat drops to 65. I go buy a new one at Lowe's and call Joe back. He installs it, but when we try to register it, we get an error. "Already registered to another owner". Honeywell is closed. Joe removes the new thermostat, reinstalls the old one, tells me to call Honeywell, and I pay yet another $125. Annoying, but whatever. I finally reached Honeywell later in the day and they inform me that registration only matters for app control, the installer could've fully installed it. I could've cleared the previous owner later. "The technician should have known that," they said. Okay. Honest mistake...maybe. Two days later: Joe comes back to finally install the thermostat correctly. It works. I pay another service fee, but this time he gives me a "discount" and only charges me $62.50. This is visit #3 for the same issue, but sure. I pay it, despite being told that he should have known that he could have installed the thermostat initially. I digress... Three days later: My heat is reading 68 while set to 70. Again. Joe comes back. This time, FINALLY, he crawls under the house and discovers the actual problem: a bad wire. The unit is 5 years old and 100% under warranty. He says he'll "only charge me the service call fee," like he's doing me a favor. At this point, I push back. He told me during visit #2 that you only pay one service fee for a single issue until it's diagnosed--then you pay for parts. Well, we're now at FOUR service fees for the same problem, and he never once went under the house until now. I ask him why I should pay anything when it's under warranty--and more importantly, why he didn't check the wiring in the first place? He gets furious. Tells me he'd have charged someone else $300+, and filing a warranty claim is "too much paperwork" for a "simple fix." Then he tells me, and I quote: "never call me again for anything." WOWZA! Gladly. I told him I promise I will never, EVER call Joe at Fire and Ice again. And honestly, unless you enjoy paying 4-5 service fees for someone to repeatedly NOT diagnose the problem, you might want to take my advice. Maybe this is their business model? Hard to say. But I won't be finding out. Oh, and Joe? Remove me from the semi-annual maintenance list. Thanks.

I do not recommend Fire & Ice Heating and Cooling. While they were prompt and pleasant initially,…read moretheir service turned into a costly and frustrating ordeal. My AC stopped cooling last weekend, and Fire & Ice was the first to respond. They charged two separate diagnostic fees in two days and overcharged for ineffective repairs. Day 1: The tech did some diagnostic work, blamed the blower motor. Day 2: I had the blower motor replaced which I paid a premium to have done --only for the tech to leave without verifying if the unit was cooling (it wasn't). It ran in a red flag state for another day. Day 3: same tech AND the boss spent ages troubleshooting before suggesting a $700 coil cleaning (coil inspection should have been done day 1) --with no guarantee it would fix the issue. They charged me a second diagnostic fee, and after I had the coils cleaned, the AC still didn't work. After 5 days with no AC and no response to my email requesting a refund for the second diagnostic fee and a correct diagnosis be done, I called another company. Their tech found the real issue (a failed compressor) in 15 minutes--something Fire & Ice should have checked immediately. Either they misdiagnosed repeatedly or intentionally padded the bill. I've spent thousands on unnecessary repairs and fees--enough to have replaced the compressor outright. Now I'm stuck with a broken AC and a company that won't even respond. A high price and friendly tech doesn't mean quality service. Get a second opinion before trusting them with your HVAC system.

We just had to get a whole new heat pump in the middle of a snowstorm. Thank you to Eanes Heating…read moreand Air for coming out even with several inches of snow in our yard and getting it done. They were great from start to finish. I would highly recommend them to everyone.

0 Stars!!!!…read more Dishonest Pricing & No Service for $89 "Diagnostic" Date of Experience: October 12, 2025 Service Requested: Electrical Diagnostic I am writing this negative review due to misleading pricing and a complete lack of service from Eanes Heating Cooling Plumbing and Electrical. I called on 10/8/25, requesting an electrical diagnostic on my washer/dryer outlet to verify the voltage for the LG manufacturer. I was quoted the price of $89 for the diagnostic--a price confirmed twice. The technician, "Chris," arrived on 10/12/25 (after a reschedule). Without touching or testing anything, he immediately demanded an additional $200 fee, claiming the initial $89 only covered his trip and not the actual diagnostic--a clear bait-and-switch. I requested he at least document the outlet's wattage on the receipt so I could relay the information to LG, but he failed to do so. I called customer support and was transferred to "Kayla" in dispatch, who confirmed the potential for a $200 detailed diagnostic fee but could not logically explain how it was determined without the technician inspecting the unit. When I questioned this, she became unhelpful, displayed an attitude, and simply stated she could call the technician and cancel the job. He was already on site. I paid $89 for absolutely no electrical service or useful information. This company is dishonest about its upfront pricing. Do not use Eanes.

These folks are a blessing!! Always professional and are quick on the job.Never told me no when I…read moredidn't always have it to pay.Thank you for always coming through!

From the owner: Experts in Air Conditioning & Refrigeration…read more Established in 1971, Family owned and operated Vipperman Air Conditioning & Refrigeration is your one stop shop for any and all your air conditioning & refrigeration needs. Our service technicians are factory trained and certified to diagnose and repair any problem you may encounter with your air conditioning & refrigeration products. Service Provided: * Time and Material Service * Planned Maintenance * Rooftop Units, Reciprocating Chillers, Boilers * Equipment Installation & Service on All Makes * Industrial Air Conditioning & Heating For all your air conditioning & refrigeration needs call a local company you can trust call Vipperman Air Conditioning & Refrigeration

These guys are the best! A small shop that is very knowledgeable…read more They installed a new Trane system in an addition we recently built. A few months later the furnace in another part of our home went out. Of the four quotes I received, S. McCollum gave the best price on a new Trane furnace. They are now servicing all three of our HVAC systems and are doing a great job keeping them in tip-top condition. Highly recommended!

Our air went out in the summer with 90 degree heat. I called first thing in the morning and had an…read moreappt at 9 am. It took the nice repair guy 5 minutes to diagnose and fix our problem. Excellent service all the way around. I highly recommend them!

From start to finish, Twin Rivers provided exceptional service and was able to get my AC running…read moreagain within 24 hours of my phone call. With 90 degree weather this week, it was the worst time for my air conditioner to give out. I had initially called a different company, but they were not able to complete the repair and needed to reschedule. Then they did not show up when agreed. My home temps had hit the 100 degree mark and out of desperation, I decided to call Twin Rivers. I should have called them first. They came out within 24 hours of my call and got my system up and running that same day. On top of that, their prices were less than half quoted by a competitor. I appreciate the top notch service and reasonable prices. I would definitely recommend this company to others needing heating or air conditioning services.