EXCELLENT customer service, reliable and very efficient! Thank you for your service and expertis!read more

We had a weird problem. The fan would not run and the breaker was in the middle where it could not…read morebe moved one way or the other. Donnie came the same day (87 degrees or so) and took time to explain, not just the fan and breaker problem, but he showed us how to check for Freon also. He did not try to upsell a new furnace or anything like that. We are glad he is in Stoneville.

Jessie is a LIFE SAVER! I'm a realtor, so I have worked with many HVAC companies and I can…read moreconfidently say that Jessie is the best! His prices are excellent, he is knowledgeable and very trustworthy. Even my dad, who is a perfectionist and doesn't trust anyone, will only use Jessie and trusts him enough to leave him alone in his house. That speaks volumes about Jessie's character. He usually comes the same day or the next when I call him about an issue with my house or a client's house and I would say 50% of the time he fixes it the same day! SAVE HIS CONTACT because when it's a weekend and your HVAC goes out you don't want to have to call the big companies that work on weekends when you see what they charge and 9 times out of 10 they will need to come back and that means another service fee. Trust me, you will thank me :)

The only response I received after a detailed email regarding an installation estimate was this…read more By: Jessie T. Owner 8/3/2022 "Unable to service" That is all and verbatim.

We had used Comfort Systems for normal maintenance, but they kept us from freezing before…read moreThanksgiving. The heater went out, and they originally thought it would be the day before Thanksgiving before a part arrived. We were supposed to leave town Tuesday, but couldn't leave our pets to freeze, and were scared to leave them with space heaters. Comfort Systems managed to expedite the parts, and we were able to get home for Thanksgiving..

On 02/21/20, I contacted Comfort Systems USA, as my heat went out and to their credit they promptly…read moresent out a serviceman, to fix it. The serviceman did come out, quickly find the problem, in 15 minutes, and ordered the part. I am handicap, elderly, and my son talked to the serviceman. However, I was in the next room listening. My son asked how much it was going to be for the initial diagnostic. The serviceman specifically told him, that he would not know that until the part came in. Thus, we waited for the part to arrive, and on 3/4/20, the serviceman did arrive with the part in hand. I wanted to make sure that we could afford the service, and sent my son to inquiry about how much the total estimate would be. The serviceman came back with a figure somewhere between $580.00 and $600.00. I refused, as I thought that price was outrageous. However, I believe in being honorable and told my son to ask how much we owed without fixing it. I heard the serviceman tell my son that it would be around $140.00 for the diagnostic, and we agreed to pay for his service by check the $140.00 for his services. Thus, I sent my son with a check for $140.00, it is at this point, when the situation turned sketchy. My son approached the serviceman check in hand, to pay for the service, and the serviceman began to haggle with my son for his services. I heard him say, "We'll how much can you afford." This should of tipped me off, to exactly what type of people, I was dealing with; however, when the price came down to $400.00, I agreed to pay, because I just wanted my Heat/A/C unit fixed. Also, the serviceman said that, "they guaranteed their work." The serviceman took about an hour to install the part, got paid by check, $408.00, and left. The heat worked for fine for at least 6 days, and then went totally out on 3/10/20. I had my son contact them the next day on 3/11/20. My son told me no worries, as it was probably something simple, and that the serviceman had guaranteed the work. Needless to say this was not the case, as they refused to even look at it. They told my son that it was "$140.00, every time the wheels of a comfort systems truck moves." That guaranteed would guarantee their work but we had to pay the "$140.00 for the trucks to move." I thought to myself, this is some sort of scheme, that is; "how is it a guarantee, if we still have to pay for another diagnostic?" Also, "how can they guarantee it is not a workmanship issue, without even sending someone to look at it?" My son pleaded with them over their legalistic word games, and lack of empathy, business ethics, and professionalism. After all, the only thing we wanted was to see if it was a workmanship issue before moving forward. The Comfort Systems guarantee of workmanship, comes at an additional $140.00, and in reality was no guarantee at all. That is they refused to come and even check it out til they were guaranteed $140.00. Thus, our only alternative was to contact a totally non partisan outside serviceman to check to see if it was covered under their nonexistent guarantee. I contacted an HVAC expert, who came out, and he quickly determined that the 9 point connector switch, had been reinstalled incorrectly, and that is why the A/C, kicked the power off to the system. I thought to myself, maybe this was done on purpose, to get back the $200.00 that the Comfort Systems serviceman haggled with us over. The expert serviceman said, that he did not believe this to be the case. That in reality, their was no reason to even mess with the connector. That sometimes inexperienced serviceman, get in an hurry and move the connector to get the job done quickly. I wanted him to just go ahead and fix the problem, but he told me that he could not guarantee that further damage had not been done to the system, and he suggested to just have Comfort Systems come out and fix the problem. He did not want to worked on it, because he worried that might void any guarantees from Comfort Systems. Also, he assured me based on his 20 years experience that it was a workmanship issue. Also, to attest to his character, he only charged me $40.00. Thus, my son once again contacted Comfort Systems, with the knowledge that it was a workmanship issue. The manager avoid my sons calls, and finally a different manage called, and my son only had a simple question, where they now going to honor their guarantee? First, he tried to convince my son that the work was done 2/21/20, and not on 3/4/20. This was a lie, as the part was installed on 3/4/20. Long story short, he still would not move the trucks, unless he got paid $140.00. Thus, unless you want to be harassed by hard sales tactics, overpay inexperienced serviceman, and have to call someone else to fix it, I would strongly urge you to contact someone else for your HVAC needs. All names withheld, as was told by a manager, that this was just Comfort Systems Policy

Have you ever called a business and right away you know they are not a good match for you? Maybe I…read moream in the wrong place. Not a good fit. It is probably on me. I do ask that folks call me back and they didn't. And I do ask for an estimate and they said I either need service or I don't. So what difference does it make to give you an estimate? After that interaction I thought hey I have alot of work I need done. Maybe I need to go somewhere else. If you do choose this company I wish you well. But it is not working for me. I have heard alot of good things about this company. But I cannot tell you first hand. Scared off by the lack of an estimate.

My husband abused me for 23 years before leaving me for dead, penniless, broke, hungry, without…read morewater or heat. Social Services contracted woth Rocco of Hydro Air in Patrick Springs, VA, to replace my electric furnace. He made it clear to me that the grant would not cover the entire cost, and I had to come up with an additional 300 dollars, which I did not have. He did replace the furnace, but did not install an air filter unit, which all furnaces must have. The furnace will not run - all I get is an error message: 'Change Filter'. There is no filter unit on this furnace, no way to change a filter. The original unit, installed by Rocco in 2006 in this same basement, had a filter unit on the end of it, which I would periodically remove, clean and replace. When I called and talked to Rocco himself, he said that I 'had to change the filter upstairs at the intake.' There has NEVER been an upstairs filter at the 'intake' for that furnace - the filter unit was on the end of the furnace, in the basement, and I would open the door, pull it out, clean it and replace it. So Rocco got paid by the Commonwealth of Virginia to replace my furnace, he got his money, and here I am, 67 years old, with acute heart failure, end stage kidney failure, with no heat, in the middle of winter. There is not a spot in the everlasting lake of fire hot enough for contractors like this fat, greedy porker.

Jared from this company assured me I was entitled to a 2k rebate at tax time...which turns out is…read moreNOT true. He sold me an 8k HVAC system assuring me I would essentially be getting it for 6k. He absolutely should NOT be making such blanket statements to all customers as not everyone is in the same boat financially. I had no reason to doubt his word, but ignorant he is. For all seniors...there are bad people in this world and unfortunately most prey on seniors. Never take anyone who wants to sell you something at their word. As the late Queen was so fond of saying..."recollections may vary"". I stand by my post as it is the truth.

From the owner: Hoffman Heating & Air provides air conditioning, heating, duct, ductless services, and 24-hour…read moreservice to the Chatham, VA area.