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    Frye Heating & Air Conditioning

    5.0 (1 review)
    Closed 8:30 am - 5:30 pm

    Services - Frye Heating & Air Conditioning

    Air duct cleaning

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    8 years ago

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    Shelton's Air Worx

    Shelton's Air Worx

    3.0
    (2 reviews)

    my name is warren Dodson and my grand father who passed Raymond Tuggle had Shelton's heating and…read moreair to come out and install a HVAC system installed in 2021 at my residence in Eden, North Carolina. The HVAC technician who came out was extremely sick. At the time, I even asked him if he was okay because this was during COVID, and I did not want to catch anything. I paid a little over $4,000 for this system in 2021. The outside compressor and related components were supposed to carry a 10-year parts warranty, while the labor warranty only lasted one year. Now, as of May 27, 2026, the compressor outside will not come on. The inside unit will not blow cold air, and it will not blow heat because the system requires a heat pump to operate properly. I called Shelton Airworks today to ask if they would come out and look at the system. I was told there would be a $90 service charge just for them to come diagnose the issue, even though the parts are supposedly under a 10-year warranty. Their justification was that the labor warranty had expired after one year. I have been around construction work and professional trades for many years, and in my experience, when someone spends thousands of dollars with a company and remains a loyal customer, most companies will work with you and try to help. That was not my experience here. I was also informed that if they found a failed part covered under warranty, I would still have to pay separately for Freon by the pound because refrigerant is not covered under the warranty. That makes absolutely no sense to me. This is a heat pump system. If it does not have Freon, then I have no air conditioning in the summer and no heat in the winter. If the unit has to be opened, disconnected, repaired, or replaced, the refrigerant has to be removed and reinstalled. So, in my opinion, charging additional fees for that on top of a diagnostic charge feels excessive and unfair. Furthermore, when they installed the system back in 2021, my inside air handler was not replaced. From what I was told and what I observed, there was a compatibility issue between the new outside unit and my existing air handler. Instead of replacing everything properly, they swapped a part from the old unit into the new system. So now I potentially have an old part inside a newer system, which may very well be the reason something has failed. And now they want to charge me $90 to diagnose what appears to be an issue connected to the original installation. That is extremely unprofessional in my opinion. Lastly, what made me especially upset is that I live on SSI disability and cannot afford all of the charges they want to impose. I asked whether they offered any financing options for repairs, labor, refrigerant, or service calls, and I was told they only offer financing for completely new systems or parts -- not repairs or service-related costs. Based on my experience, I do not recommend Shelton Airworks. I strongly encourage others to carefully consider other heating and air companies before doing business here.

    Great service at a fair price. Workers were on time and professional. Review by Robert Lesueur in…read moreMansfield, TX, for work done on my house in Madison, NC.

    B & H Heating and Air Conditioning

    B & H Heating and Air Conditioning

    4.7
    (3 reviews)

    I was in a hot spot literally when the long time unit I had went kaput! B & H responded to my…read moreservice request immediately and replaced the old unit with a new modern one that is quiet and more efficient. The installers and inspectors were professional and courteous and they turned a heated situation into a cool experience. (Pun intended) Looking forward to saving on my energy bill for the next few years. Thanks for your hard work and service.

    UPDATE: After the…read moreinitial delay with being able to get an estimate and have the work started, we were finally able to get the work completed. I am pleased with the quality of work and friendliness of the staff, and I would plan to use B & H again in the future for any further HVAC needs! Original Review: I'm currently undergoing a restoration project and needed an HVAC company to hopefully move a vent that we believe was the cause of some damage to our bathroom floor. I contacted a local contractor I used for other work who kindly recommended B&H for any HVAC needs. I first contacted B&H 21May and was able to schedule someone to come out and look at things 23May. The service tech that came out, who arrived promptly, was able to look at the project and even help identify another issue that I was experiencing with our HVAC system. They told me that the office should contact me later that day or the day following with an estimate for the work, which is required to initiate installation/repairs. I hadn't heard anything the following day (24May) and decided to call to see if there was any mix up with my email or contact info. The office staff had all of my information correct and told me that they would notify the estimator that I was still seeking an estimate for the work. The following Tuesday (28May) I still hadn't received an estimate, and called that afternoon. The office staff notified me that the estimator had an emergency and was out of office the latter end of the previous week and was out of office the remainder of the day, but that they would again notify the estimator that I was still seeking the estimate for this work. Today (31May) I still had not received an estimate. I called again, the office staff was aware of the estimate that I was still looking to receive, and forwarded me to the voicemail of the estimator, who I left a message for. I don't enjoy writing a negative review, and I'm hoping that I will have the opportunity to update this review with a better score. I'm understanding that emergencies come up and things can get delayed, but at this point I'm entirely dissatisfied that it has taken more than 6 business days to receive an estimate. This work is preventing me from completing the restoration work that is ongoing, where we have half our bathroom floor removed. I'm enthusiastic to use B&H as it's a local company and came recommended to me from a trusted source, but I have really been let down, specifically from their own claims of fast and prompt service. Please make this right B&H, I mostly would just like to get our house back in order, and this is starting to take way too long.

    Eanes Heating & Air Conditioning

    Eanes Heating & Air Conditioning

    2.9
    (115 reviews)

    We just had to get a whole new heat pump in the middle of a snowstorm. Thank you to Eanes Heating…read moreand Air for coming out even with several inches of snow in our yard and getting it done. They were great from start to finish. I would highly recommend them to everyone.

    0 Stars!!!!…read more Dishonest Pricing & No Service for $89 "Diagnostic" Date of Experience: October 12, 2025 Service Requested: Electrical Diagnostic I am writing this negative review due to misleading pricing and a complete lack of service from Eanes Heating Cooling Plumbing and Electrical. I called on 10/8/25, requesting an electrical diagnostic on my washer/dryer outlet to verify the voltage for the LG manufacturer. I was quoted the price of $89 for the diagnostic--a price confirmed twice. The technician, "Chris," arrived on 10/12/25 (after a reschedule). Without touching or testing anything, he immediately demanded an additional $200 fee, claiming the initial $89 only covered his trip and not the actual diagnostic--a clear bait-and-switch. I requested he at least document the outlet's wattage on the receipt so I could relay the information to LG, but he failed to do so. I called customer support and was transferred to "Kayla" in dispatch, who confirmed the potential for a $200 detailed diagnostic fee but could not logically explain how it was determined without the technician inspecting the unit. When I questioned this, she became unhelpful, displayed an attitude, and simply stated she could call the technician and cancel the job. He was already on site. I paid $89 for absolutely no electrical service or useful information. This company is dishonest about its upfront pricing. Do not use Eanes.

    Frye Heating & Air Conditioning - hvac - Updated August 2026

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