These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

My technician, Daniel was incredibly professional and got the job done even after a couple of…read moreunexpected challenges with my home unit/wiring. The administrative staff was very accommodating and kept me up-to-date at every step of the way. They told me the price upfront and kept me informed of any changes along the way. They came out the same day on a weekend and followed up with me moment to moment after making sure that we had heat. (All this after another company came out and left us with no heat on a sub freezing night!) It's so hard to find impeccable service like this anymore. Thank you so much for your dedication and hard work. I highly recommend this company for the good value, service and professionalism and I will call on them for any future HVAC needs.

EXCELLENT customer service, reliable and very efficient! Thank you for your service and expertis!read more

We had a weird problem. The fan would not run and the breaker was in the middle where it could not…read morebe moved one way or the other. Donnie came the same day (87 degrees or so) and took time to explain, not just the fan and breaker problem, but he showed us how to check for Freon also. He did not try to upsell a new furnace or anything like that. We are glad he is in Stoneville.

Our AC went out due to the cable installer drilling through an exterior wall and he drilled through…read morethe coils on our unit. So we had to go through the cable company's insurance company. This added an extra level of aggravation.We gave Kingston a call, they came right out. They dealt with the insurance requests and installed our new unit in no time. I highly recommend Kingston. A fair price and honest people.

Installed new heating system and was quick. They were all very nice! Excellent pricing cheapest…read morearound. Would give 10 stars if it was an option!

Home Service Pro LLC is a great company for Plumbing, HVAC,,Heating, Electrical and Generator…read moreservice. They have competitive pricing and they get high marks for their customer service. They also offer maintenance plans to keep your systems at top performance. Check them out !

I sent a request for a bid through Yelp and was given a preliminary quote. I arranged for a in…read morehome quote with David and set an appointment time between 12 and 2 on today. He was a no show and when I texted back I didn't hear anything for an hour and sent him a follow up text stating I would post the feedback of the experience on Yelp. He IMMEDIATELY texted back and said he had a hectic day but couldn't come out and said he could come out later in the week. Draw your own conclusions on contacting them since I didn't use the service this is based on communication and the lack of follow through on their part.

Where do I even begin?…read more My first interaction with this company was actually pleasant. Promising, even. Spoiler: it did not stay that way. Call #1: My propane logs wouldn't turn off. Ice storm coming. I panicked. Joe showed up that evening, pointed out the knob inside the fireplace (since the remote switch box had likely died), and I happily paid the $125 service fee. No complaints. This visit isn't even part of the real problem. Five days later: I come home to a thermostat reading 57 despite being set to 70. I call Joe again. He shows up the next morning, finds exploded batteries in the thermostat, replaces them, and says it might need replacing eventually. I pay another $125. Still fine. He even signs me up for the semi-annual maintenance plan. Great! Future business! Everyone wins, right?...Right? Two days later: Thermostat drops to 65. I go buy a new one at Lowe's and call Joe back. He installs it, but when we try to register it, we get an error. "Already registered to another owner". Honeywell is closed. Joe removes the new thermostat, reinstalls the old one, tells me to call Honeywell, and I pay yet another $125. Annoying, but whatever. I finally reached Honeywell later in the day and they inform me that registration only matters for app control, the installer could've fully installed it. I could've cleared the previous owner later. "The technician should have known that," they said. Okay. Honest mistake...maybe. Two days later: Joe comes back to finally install the thermostat correctly. It works. I pay another service fee, but this time he gives me a "discount" and only charges me $62.50. This is visit #3 for the same issue, but sure. I pay it, despite being told that he should have known that he could have installed the thermostat initially. I digress... Three days later: My heat is reading 68 while set to 70. Again. Joe comes back. This time, FINALLY, he crawls under the house and discovers the actual problem: a bad wire. The unit is 5 years old and 100% under warranty. He says he'll "only charge me the service call fee," like he's doing me a favor. At this point, I push back. He told me during visit #2 that you only pay one service fee for a single issue until it's diagnosed--then you pay for parts. Well, we're now at FOUR service fees for the same problem, and he never once went under the house until now. I ask him why I should pay anything when it's under warranty--and more importantly, why he didn't check the wiring in the first place? He gets furious. Tells me he'd have charged someone else $300+, and filing a warranty claim is "too much paperwork" for a "simple fix." Then he tells me, and I quote: "never call me again for anything." WOWZA! Gladly. I told him I promise I will never, EVER call Joe at Fire and Ice again. And honestly, unless you enjoy paying 4-5 service fees for someone to repeatedly NOT diagnose the problem, you might want to take my advice. Maybe this is their business model? Hard to say. But I won't be finding out. Oh, and Joe? Remove me from the semi-annual maintenance list. Thanks.

I do not recommend Fire & Ice Heating and Cooling. While they were prompt and pleasant initially,…read moretheir service turned into a costly and frustrating ordeal. My AC stopped cooling last weekend, and Fire & Ice was the first to respond. They charged two separate diagnostic fees in two days and overcharged for ineffective repairs. Day 1: The tech did some diagnostic work, blamed the blower motor. Day 2: I had the blower motor replaced which I paid a premium to have done --only for the tech to leave without verifying if the unit was cooling (it wasn't). It ran in a red flag state for another day. Day 3: same tech AND the boss spent ages troubleshooting before suggesting a $700 coil cleaning (coil inspection should have been done day 1) --with no guarantee it would fix the issue. They charged me a second diagnostic fee, and after I had the coils cleaned, the AC still didn't work. After 5 days with no AC and no response to my email requesting a refund for the second diagnostic fee and a correct diagnosis be done, I called another company. Their tech found the real issue (a failed compressor) in 15 minutes--something Fire & Ice should have checked immediately. Either they misdiagnosed repeatedly or intentionally padded the bill. I've spent thousands on unnecessary repairs and fees--enough to have replaced the compressor outright. Now I'm stuck with a broken AC and a company that won't even respond. A high price and friendly tech doesn't mean quality service. Get a second opinion before trusting them with your HVAC system.

Very accommodating and professional. I have always been very impressed with Mr. Evans work. I was…read morevery comfortable having him work on my project and I was able to leave with a family emergency leaving him alone. Thank you.

I used them twice to fix the icemaker on my Samsung refrigerator. (My model seems to be plagued by…read morefactory design errors; hence, remediation is not always easy.) Incredibly knowledgeable, they were quick to reach a proper solution. The carry spare parts for most models, hence repair work proceeded quickly. They people are super friendly and affordable. I would recommend them for the huge variety of brands they support. Their web site states: "Rockingham County's top appliance repair company. From ovens to stoves to microwaves. Evans appliance serves all major brands and also provides parts."

Joel did a great job! He found a loose wire and blown fuse. He analyzed, disassembled, repaired,…read moreand reassembled everything within 40 minutes. I was very impressed!

Always excellent service. AC stopped working Friday evening, called Saturday morning, Mike arrived…read moreSaturday afternoon. Replaced blower motor. I have always had excellent service from this company. They installed my unit when we built our house in 2005.

I am a licensed general contractor in NC. I have dealt with Gentry for over 10 years. They have…read moreprobably done over 50 houses for me. I have never had any problems with Gentry. They stand behind their product and if ever a question arises they are quick to respond and help if needed. Don S.

Gentry Air installed two HVAC systems in our home years back. We have had them service the systems…read moreannually and make a couple repair calls over the years. They are very professional and good at what they do. We got several quotes when we had to replace our system years ago and decided to go with Gentry because they had the best proposal. Not only was it less expensive than other proposals, but they offered options to fit different price points. What I really liked was that they did not take a pushy sales approach like the larger companies did. They really wanted to provide options for a quality system so we could make a good decision. These are good people to work with.