I've been relying on Custom Air this summer with their standard VIP Member Package and an actual service callout for a home unit. Invoicing and payment can be done electronically which is very convenient. The techs Alex and Kyle have been knowledgeable and helpful during their visits. Very prompt and reliable so far in my experience. I haven't had to call upon any 24/7 emergency services at this time, but so far it's been a pleasant experience. I wouldn't hesitate recommending them to others. I don't have a gauge for value yet, but I'd continue to keep them around for my HVAC needs in Greensboro! read more

Woke up with no heat, outside temps low 20's, inside was down to 64. Just knew we wouldn't be able to get a tech out today due to demand. Was pleasantly surprised when my husband called, we were told a tech would be out at 2pm. Even more surprised when we got the call a couple of hours later, that a tech could be here in 45 minutes! The tech Alex was able to diagnose and replace the part that went bad in a timely manner. Alex is a very professional, very knowledgeable and very mannerly young man. Who explained everything that had happened to cause the part to fail. Such a kind young man and an essential employee and representative of their company. As well as the kind lady who answered the phone. Many thanks to Custom Air! read more

I have been a Custom Air customer for over six years and have found their services to above and beyond. Kyle and his team do excellent install work and Alex is a very thorough service tech. I would recommend this company for any of your HVAC needs read more

I had my annual air conditioning service with Customer Aire Inc on August 12 this year. Jason Brooks was sent to do the service this time. As always, I find the representatives to be very courteous. They ask if I have any questions and do a very thorough cleaning service. read more

While we got off to a rough start - they did make it right and I ended up signing a contract with them. The technicians are good, but for us, they left a little quickly to ensure we actually were repaired. The 2nd technician was just as good as the 1st one, but he really took the time to learn about the issue and made sure we were actually working before he left. I'm looking forward to working with them in the future, read more

We called Custom Heating and Air to do the yearly service on our air conditioning units. They came out in the morning and serviced the units and said everything looked great. A few hours after they left we noticed the one AC unit wasn't working. We called Custom Air and were told they couldn't get someone to look at the unit until the next day. We found this unacceptable because the temperature was up over 80 in the house and was very uncomfortable. Since we were told the AC worked great something they did or forgot to do while they were here made the unit not function properly. Good customer service would have had someone out here in a more timely fashion to fix something they broke. We ended up calling a competitor to fix the unit. We tried to get a refund for the service/lack of service, but it took four days to actually talk to a manager. They did not return phone calls or respond to emails so we kept on calling They won't give a refund. So we had to pay them and then had to pay a quality company to come out and fix their service. read more

Custom Heating and Air has a technician named Will, if he ever tells you that you need a new unit get a second opinion ! He's a LIAR my unit was working fine before he came. Per the company I hired for a second opinion Will turned off my unit in the attic. The second opinion saved me $10,000 this company is unethical and they'll never receive my business ever again. read more

I have a thermostat that will "click" like it is supposed to, but will not predictably cool down to the temperature I set. I explained that to Billy, but he didn't have a real answer as to why the air conditioner "didn't kick on." It is now 3:30 in the morning, and I can't sleep. My thermostat is set at 70 degrees but the temperature in my bedroom is 74 degrees. I have surgery scheduled the morning and wanted to get a good night's rest; looks like I'll have to get by with four hours of sleep. Then I'll look for someone who can fix the problem of my air conditioner not running off this thermostat. read more

What a joke!!! Totally unprofessional estimate. Billy was polite but definitely not ready to be giving estimates. Didn't even look under house to see if supply and exhaust vents were in good shape or conformed to manufacturers specifications. When confronted him regarding this, he said that it would taken care of at an additional cost during the installation. Every other HVAC company that came to give me an estimate, went into the crawlspace to make an inspection and gave their estimate that included all necessary and suggested modifications. To top it off, Comfort Air gave the highest cost for the HVAC unit without any of the necessary modifications . read more

This company stinks to put it simply. Spent $8000.00 with them on a new Rheem heat pump and things were fine until winter when every time for 4 times there was freezing rain/ice icicles built up on the grill of the outdoor unit caused the fan blade to continually hit the icicles and make a terrible noise.I was told to watch the weather reports and if ice was called for, then put the unit on emergency heat. Never had to do that once with the Trane. End result is they claim act of God but a Trane unit set in this exact same spot for at the whole 5 years I've lived here and never once iced up. So if you're thinking of buying a Rheem, better know you might need to get up in the middle of the night in an ice storm to go out and chip icicles off the grill so you can go back to sleep. Custom Air offered no viable solutions how to fix this and stopped responding. Just what one wants with a unit only 7 months old. I complained to the Rheem manufacturer and their engineer was telling me the same story, "cant stop ice from happening in winter" but went silent when I asked why the Trane set here for the 5 years Ive been here and never once did it ice up. He said that over the 5 years in all the other ice storms that the perfect conditions had never been met to cause the old one to ice but must of been met the 4 out of 4 times it's iced since the Rheem has been installed. Now that is just some astronomical odds if you ask me. If you want more details on this bad combination of Custom Air and a Rheem unit, go to the BBB website and search for Custom Air in Browns Summit. Next step will be to see if News2 on your side is interested in the story after I send them an video with the loud noise coming from the fan blade hitting the icicles about midnight in the last storm. I guess at least I now know what company and heat pump I wont be buying again for my new house. read more

Custom Air is the only A/C service I use, at least twice a year for tune-ups.

We used Custom Air to put in our complete system....including duct work nearly ten years ago. The duct work, to this day is the biggest mess you have ever seen. Sadly, they do not stand behind their work. I have complained several times and have gotten no where. We will end up ripping it all out to replace the duct work so it will properly be done. Terrible. Again, today we were under our house trying to fix their mess...I don't even bother calling anymore. I tell everyone I can about the shoddy workmanship we experienced. read more

Chris was awesome! He arrived on time, was very professional, and he even gave me a few tips to better maintain my system. Great experience!

The Company's technician, named Daniel provided an outstanding diagnostic on my HVAC air conditioning system August 9, 2016. He determined I needed to have three zone dampers replaced and to install a bypass damper. Daniel also scheduled a next day repair appointment. He demonstrated great customer service skills, too. On August 10, 2016, three installing technicians, Kyle, Byorn and Gary also displayed outstanding installation skills while installing three zone dampers and bypass damper which corrected my air conditioning problem. The air flow appears to be evenly dispersing throughout three zones. Many Thanks. read more

I definitely would not use this company. Our new furnace/AC project lasted almost 5 months due to their miscommunication, poor follow through and inattention to detail. Not only did the workmen leave my basement a mess after installing the new furnace, but they didn't hook up the gas line so when I went to take a shower the next morning it was all cold water (and we were leaving for vacation). The exhaust pipe was installed in such a place that made our basement stairwell unusable. They came back to fix it, but they showed up late on all three trips and once didn't show up at all. I had to keep on top of them for the city inspection, which we apparently didn't pass the first time, but they didn't know. Everyone I spoke to from the installers to the receptionist to the technician gave me a different explanation for the same question and I don't trust them at all. I should have known when it took me almost 30 minutes to recive the discount I was promised for cash payment. I think they hoped I would just let it go. Do not use this company. read more