Excellent customer service by a professional. Excellent job Richie Hilliard!!…read moreFirst off, the arrival time was unexpected. He arrived within an hour of my calling for service. Totally unexpected. I thought it would be at least a 2-3 few hours. Effective communication. Explained the issue and completed the work. Great attitude and very pleasant. We've been using AireServ for 8+ years and have never been disappointed. Solid company with great people who know how to get the job done! Somebody applaud Richie! I highly recommend him.

From the owner: This location is permanently closed. Please visit our website to find an open location near you!read more

My technician, Daniel was incredibly professional and got the job done even after a couple of…read moreunexpected challenges with my home unit/wiring. The administrative staff was very accommodating and kept me up-to-date at every step of the way. They told me the price upfront and kept me informed of any changes along the way. They came out the same day on a weekend and followed up with me moment to moment after making sure that we had heat. (All this after another company came out and left us with no heat on a sub freezing night!) It's so hard to find impeccable service like this anymore. Thank you so much for your dedication and hard work. I highly recommend this company for the good value, service and professionalism and I will call on them for any future HVAC needs.

Contacted them after reading reviews for multiple business. Great communication from scheduling to…read morenotification of who would service my call and text reminders. Daniel did a great job explaining things thoroughly with photos to match.

The good news: Airserv came out on a weekend at with no extra fee. They were able to diagnose the…read moreproblem and offered a solution on the spot. The customer service rep on the phone was great. The tech seemed capable and approachable. The bad news: The tech accidentally hooked up the new thermostat wrong and we were without AC for a few days. The resolution: After my third phone call to company, the tech came back out to get the wiring done right. This was at no additional charge but since the installation was not done correctly from the beginning, I would have been surprised if I had to pay for an addition visit. I have contacted the company about their 'Neighborly Done Right Promise' to see if this policy will help recoup the costs of not being open for a few (hot) days but have not heard back yet. If I hear back, I will update review.

Great service today. Great technician.Went above and beyond to make sure our system was working…read moresafely and correctly.

Be careful with this company. AC Unit was determined to be low in coolant during a routine PM…read morecheck. Tech said he injected a leak blocker and added 4 lbs. more coolant. Start time 10:30 am left at 4:00pm. Tech had to wait close to an hour for shop to bring him coolant. After 6 hours of on site work we realized at 8 pm the indoor temperature did not get below 80. They sent the same tech out at 10:30 pm and after an additional hour said there was a leak in the indoor unit coil which needed to be replaced. Quoted 6k for the replacement coil and install ( labor & a couple lbs. coolant) Next morning I contacted two other AC repair companies and both matched the services and quoted me $2,200 and $2,300 respectfully. Aire Serv of Chapel hill quoted 3 times more. They jack up cost for parts and charge much higher prices overall. Give Warren Hay or Romanoff a try first. Aire Serv will scam you.

I had an HVAC capacitor that I was told is failing and Aire Serv replaced it under warranty,…read morecharging me $225 for labor. I asked if I could keep the old part since it still hadn't failed completely. I later tested the component myself and it still within the factory specs as a completely new part. I consulted a friend in another state who owns a heating/air company and he confirmed that I tested the device properly and it does show that it's good. When I requested a copy of the receipt and report after the fact (they usually provide it, but for some reason didn't email it to me on this visit), it showed clearly that the part is good and even has a picture of the part in the technician's hand being tested with a good reading clearly pictured on his multimeter. They agreed that the part was still good and didn't need replacement, but still claimed it was going bad based on a single test -- and the test showed the component is still within the specifications of a new part. When I requested a refund (via email) for the labor since the device was still good, even by their own admissions and technician field reports, I was questioned and told it was failing and that since I agreed to the service (under the misinformation that it was a failing part), the service was done as agreed. I explained again that even they said the part was good and there is no evidence of it failing. I explained that we've had a great relationship otherwise and refunding the labor in good faith for a warranty-covered part that it would fix this we could move back to our continued good relationship, chalking this up to a one-off error that has been corrected. During a follow up conversation on the phone this morning, the AireServ person (Brandy) was rude, talked over me the entire time of the call and questioned my ability to speak to anything related to HVAC service since I'm not certified. She said if I wanted, that she'd send a technician to put my original part back in and show me the test where it was failing. I asked if she'd perform the test on the part they replaced to show me that IT wasn't failing and compare the results with the part they replaced. She refused saying she didn't have hours of time to waste on me. I again asked for a refund after they replaced it and a cancellation and full refund of my service contract. She agreed and told me not to call them again for any service. Don't worry. I won't. I have filed reports with the Better Business Bureau and Neighborly about this particular group. I felt compelled to share this with folks here, too, to ensure you learn to question them under pressure and get evidence of "bad parts" they want to replace and charge you for when they don't show any sign of failure and test within specs of the manufacturer as a new component.

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

Surprised to see some of the lower reviews. I have used these guys for my electrical and plumbing…read moreevents. These guys were life-savers when my former electrician could not provide me the timely service we needed. I like their follow-up. They keep me in the loop. Ideal team to have on your phone. Suggest their service plan. Has saved us money.

These are good people to do business with! The service tech is unfailingly honest which in and of…read moreitself in this industry is notable. I had them install a 4 ton unit to replace one that was over 30 yrs old. The job was done quickly and done well, at a competitive price. I really like doing business with family businesses vs the over processed corporate concerns with the overly branded trucks. Call Air Concepts and you speak with the long time owner. He'll probably be the one who estimates your job. He knows all the guys who'll be working at your house. That sort of arrangement works well for me!

David helped bring our fixer-upper 1915 American Foursquare back to safety and could not be happier…read morewith his service! We required extensive structural supports to be rebuilt and reinforced with steel beams and sister joists. He was the best to work with - so much so, that we just signed for more work with him to include mold remediation, patio drainage (waterproofing) and cellar door repair. He is truly a master of his craft but beyond that is his genuine care for his clientele. No BS, he does what he can without "fluffing" up the work to charge more and has shown time and time again he's in the business to help people. Will recommend to everyone we know needing structural work!

Called this company at the beginning of the week because we could not get our gas logs to light. We…read morewere given an appointment for Friday of the week. Well, low and behold, they pushed us off for a higher paying job at the last minute. Completely unprofessional company and I definitely do not recommend. Edit: The business can say what they want. I cancelled the appointment because I cannot wait until the y decide they can honor the appointment they made. Bad business practices will eventually be the end of bad business.

Great company very quick response and knowledgeable. As a first time home buyer it's a great…read morefeeling finding quality service.

Great service. David was great. Clear. Talked me through the problem. Even helped troubleshoot a…read moresecondary issue. Will definitely keep his info on file for future needs.

Tech sent on Tuesday needed to order part said part would be here Thursday I paid for part and…read moreservices at that time. Scheduled tech to return Friday am between 10am and 2 pm. No call no show called at 2pm said he would look into it and call back in 5 minutes never did tried calling several times. No response. Went to c.card to find the payment was being refunded at 305pm. Miss poor customer service and would never recommend them even to sweep poop up.

I have always been impressed with the caliber of technicians that come out. Most recently Chris…read moreserviced our HVAC system for routine maintenance and did a great job sharing information on what he did and what will need to be done going forward. Also, the company does a stellar job communicating when the technician is on his way and even sending a picture of the tech via text. I highly recommend this company.

Very COOL experience!. AC has not been keeping up with desired temperatures and my electric bill…read morereflected it. A phone call to them this morning and they just left after inspecting and refilling my unit with Freon. Now THAT'S service. In a side note, they Really, REALLY push for getting a membership plan. From phone calls to service person, I can't say how many times I was getting the pitch. I opted out as the $ savings did not add up enough to benefit me. $170 a year for 2 inspections annually with a new filter each time and 15% off any work. If I had more money and wanted extra peace of mind then I would have done it. Either way, I was Very pleased with the entire experience and would highly recommend.

Thank you for services. Will definitely recommend services to friends + family. I like to also…read morethank the quality in service + value in how my home was done. I completely gutted ENTIREE home. I received a complete rewire + panel upgrade. Turn around time was quick and fast and I was back in business in less than 1 week. Definitely knowledgable in his field & I see he value his work! Thanks again and i appreciate you for helping me out.

From the owner: Residential & Commercial read more