The good news: Airserv came out on a weekend at with no extra fee. They were able to diagnose the…read moreproblem and offered a solution on the spot. The customer service rep on the phone was great. The tech seemed capable and approachable. The bad news: The tech accidentally hooked up the new thermostat wrong and we were without AC for a few days. The resolution: After my third phone call to company, the tech came back out to get the wiring done right. This was at no additional charge but since the installation was not done correctly from the beginning, I would have been surprised if I had to pay for an addition visit. I have contacted the company about their 'Neighborly Done Right Promise' to see if this policy will help recoup the costs of not being open for a few (hot) days but have not heard back yet. If I hear back, I will update review.

Great service today. Great technician.Went above and beyond to make sure our system was working…read moresafely and correctly.

Be careful with this company. AC Unit was determined to be low in coolant during a routine PM…read morecheck. Tech said he injected a leak blocker and added 4 lbs. more coolant. Start time 10:30 am left at 4:00pm. Tech had to wait close to an hour for shop to bring him coolant. After 6 hours of on site work we realized at 8 pm the indoor temperature did not get below 80. They sent the same tech out at 10:30 pm and after an additional hour said there was a leak in the indoor unit coil which needed to be replaced. Quoted 6k for the replacement coil and install ( labor & a couple lbs. coolant) Next morning I contacted two other AC repair companies and both matched the services and quoted me $2,200 and $2,300 respectfully. Aire Serv of Chapel hill quoted 3 times more. They jack up cost for parts and charge much higher prices overall. Give Warren Hay or Romanoff a try first. Aire Serv will scam you.

I had an HVAC capacitor that I was told is failing and Aire Serv replaced it under warranty,…read morecharging me $225 for labor. I asked if I could keep the old part since it still hadn't failed completely. I later tested the component myself and it still within the factory specs as a completely new part. I consulted a friend in another state who owns a heating/air company and he confirmed that I tested the device properly and it does show that it's good. When I requested a copy of the receipt and report after the fact (they usually provide it, but for some reason didn't email it to me on this visit), it showed clearly that the part is good and even has a picture of the part in the technician's hand being tested with a good reading clearly pictured on his multimeter. They agreed that the part was still good and didn't need replacement, but still claimed it was going bad based on a single test -- and the test showed the component is still within the specifications of a new part. When I requested a refund (via email) for the labor since the device was still good, even by their own admissions and technician field reports, I was questioned and told it was failing and that since I agreed to the service (under the misinformation that it was a failing part), the service was done as agreed. I explained again that even they said the part was good and there is no evidence of it failing. I explained that we've had a great relationship otherwise and refunding the labor in good faith for a warranty-covered part that it would fix this we could move back to our continued good relationship, chalking this up to a one-off error that has been corrected. During a follow up conversation on the phone this morning, the AireServ person (Brandy) was rude, talked over me the entire time of the call and questioned my ability to speak to anything related to HVAC service since I'm not certified. She said if I wanted, that she'd send a technician to put my original part back in and show me the test where it was failing. I asked if she'd perform the test on the part they replaced to show me that IT wasn't failing and compare the results with the part they replaced. She refused saying she didn't have hours of time to waste on me. I again asked for a refund after they replaced it and a cancellation and full refund of my service contract. She agreed and told me not to call them again for any service. Don't worry. I won't. I have filed reports with the Better Business Bureau and Neighborly about this particular group. I felt compelled to share this with folks here, too, to ensure you learn to question them under pressure and get evidence of "bad parts" they want to replace and charge you for when they don't show any sign of failure and test within specs of the manufacturer as a new component.

Where do I even begin?…read more My first interaction with this company was actually pleasant. Promising, even. Spoiler: it did not stay that way. Call #1: My propane logs wouldn't turn off. Ice storm coming. I panicked. Joe showed up that evening, pointed out the knob inside the fireplace (since the remote switch box had likely died), and I happily paid the $125 service fee. No complaints. This visit isn't even part of the real problem. Five days later: I come home to a thermostat reading 57 despite being set to 70. I call Joe again. He shows up the next morning, finds exploded batteries in the thermostat, replaces them, and says it might need replacing eventually. I pay another $125. Still fine. He even signs me up for the semi-annual maintenance plan. Great! Future business! Everyone wins, right?...Right? Two days later: Thermostat drops to 65. I go buy a new one at Lowe's and call Joe back. He installs it, but when we try to register it, we get an error. "Already registered to another owner". Honeywell is closed. Joe removes the new thermostat, reinstalls the old one, tells me to call Honeywell, and I pay yet another $125. Annoying, but whatever. I finally reached Honeywell later in the day and they inform me that registration only matters for app control, the installer could've fully installed it. I could've cleared the previous owner later. "The technician should have known that," they said. Okay. Honest mistake...maybe. Two days later: Joe comes back to finally install the thermostat correctly. It works. I pay another service fee, but this time he gives me a "discount" and only charges me $62.50. This is visit #3 for the same issue, but sure. I pay it, despite being told that he should have known that he could have installed the thermostat initially. I digress... Three days later: My heat is reading 68 while set to 70. Again. Joe comes back. This time, FINALLY, he crawls under the house and discovers the actual problem: a bad wire. The unit is 5 years old and 100% under warranty. He says he'll "only charge me the service call fee," like he's doing me a favor. At this point, I push back. He told me during visit #2 that you only pay one service fee for a single issue until it's diagnosed--then you pay for parts. Well, we're now at FOUR service fees for the same problem, and he never once went under the house until now. I ask him why I should pay anything when it's under warranty--and more importantly, why he didn't check the wiring in the first place? He gets furious. Tells me he'd have charged someone else $300+, and filing a warranty claim is "too much paperwork" for a "simple fix." Then he tells me, and I quote: "never call me again for anything." WOWZA! Gladly. I told him I promise I will never, EVER call Joe at Fire and Ice again. And honestly, unless you enjoy paying 4-5 service fees for someone to repeatedly NOT diagnose the problem, you might want to take my advice. Maybe this is their business model? Hard to say. But I won't be finding out. Oh, and Joe? Remove me from the semi-annual maintenance list. Thanks.

I do not recommend Fire & Ice Heating and Cooling. While they were prompt and pleasant initially,…read moretheir service turned into a costly and frustrating ordeal. My AC stopped cooling last weekend, and Fire & Ice was the first to respond. They charged two separate diagnostic fees in two days and overcharged for ineffective repairs. Day 1: The tech did some diagnostic work, blamed the blower motor. Day 2: I had the blower motor replaced which I paid a premium to have done --only for the tech to leave without verifying if the unit was cooling (it wasn't). It ran in a red flag state for another day. Day 3: same tech AND the boss spent ages troubleshooting before suggesting a $700 coil cleaning (coil inspection should have been done day 1) --with no guarantee it would fix the issue. They charged me a second diagnostic fee, and after I had the coils cleaned, the AC still didn't work. After 5 days with no AC and no response to my email requesting a refund for the second diagnostic fee and a correct diagnosis be done, I called another company. Their tech found the real issue (a failed compressor) in 15 minutes--something Fire & Ice should have checked immediately. Either they misdiagnosed repeatedly or intentionally padded the bill. I've spent thousands on unnecessary repairs and fees--enough to have replaced the compressor outright. Now I'm stuck with a broken AC and a company that won't even respond. A high price and friendly tech doesn't mean quality service. Get a second opinion before trusting them with your HVAC system.

These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

My technician, Daniel was incredibly professional and got the job done even after a couple of…read moreunexpected challenges with my home unit/wiring. The administrative staff was very accommodating and kept me up-to-date at every step of the way. They told me the price upfront and kept me informed of any changes along the way. They came out the same day on a weekend and followed up with me moment to moment after making sure that we had heat. (All this after another company came out and left us with no heat on a sub freezing night!) It's so hard to find impeccable service like this anymore. Thank you so much for your dedication and hard work. I highly recommend this company for the good value, service and professionalism and I will call on them for any future HVAC needs.

Home Service Pro LLC is a great company for Plumbing, HVAC,,Heating, Electrical and Generator…read moreservice. They have competitive pricing and they get high marks for their customer service. They also offer maintenance plans to keep your systems at top performance. Check them out !

I sent a request for a bid through Yelp and was given a preliminary quote. I arranged for a in…read morehome quote with David and set an appointment time between 12 and 2 on today. He was a no show and when I texted back I didn't hear anything for an hour and sent him a follow up text stating I would post the feedback of the experience on Yelp. He IMMEDIATELY texted back and said he had a hectic day but couldn't come out and said he could come out later in the week. Draw your own conclusions on contacting them since I didn't use the service this is based on communication and the lack of follow through on their part.

One of their drivers almost rear ended me and then tried to side swipe me off the road. This…read moreaggressiveness does not seem professional and was not provoked in any way. I know who not to call for any electrical service.

Swaim has installed one of our HVAC systems and serviced both of our HVAC systems. Today, Sam found…read morewhere our older system had developed a refrigerant leak and now needs to be replaced. He had a video showing how and where he found the leak on my outdoor condenser coil and showed me where a copper line on the indoor air handler was wearing thin from that unit vibrating/rubbing inside its casing. Sam is certified in the appropriate electrical and mechanical areas and has a lifetime of experience and common sense. Be sure to thank him for his career of military service as well. Sam is a good man and a valuable member of the Swaim team. I recommend Swaim to maintain your systems and provide a reasonable quote when you need new equipment.

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

Surprised to see some of the lower reviews. I have used these guys for my electrical and plumbing…read moreevents. These guys were life-savers when my former electrician could not provide me the timely service we needed. I like their follow-up. They keep me in the loop. Ideal team to have on your phone. Suggest their service plan. Has saved us money.

My furnace went out just before Christmas and Strouth was out within 24 hours to look at it. The…read moretechnician was very professional and gave me a very reasonable bid to replace the furnace. It is 20 years old and I'm not surprised it needs to be replaced. Unfortunately, my home warranty company is saying their guy has to certify that it's not fixable so Strouth is on hold right now. I hope I can get this straightened out and use Strouth to do the install as I felt they were very responsive and up front with me. They also told me the old system was for a house much bigger than mine and I didn't need that big of a system. No reason to waste power on an over-sized unit.

Matt and his folks are great! Very dependable and arrive when they say. That's a big deal in NC!…read moreThey know the hvac industry, and put in a Trane gas pack and all new ductwork! Now, we don't smell cigarette smoke when the blower is on. They do a great job at service after the sale, too.

Great service. David was great. Clear. Talked me through the problem. Even helped troubleshoot a…read moresecondary issue. Will definitely keep his info on file for future needs.

Tech sent on Tuesday needed to order part said part would be here Thursday I paid for part and…read moreservices at that time. Scheduled tech to return Friday am between 10am and 2 pm. No call no show called at 2pm said he would look into it and call back in 5 minutes never did tried calling several times. No response. Went to c.card to find the payment was being refunded at 305pm. Miss poor customer service and would never recommend them even to sweep poop up.