These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

My technician, Daniel was incredibly professional and got the job done even after a couple of…read moreunexpected challenges with my home unit/wiring. The administrative staff was very accommodating and kept me up-to-date at every step of the way. They told me the price upfront and kept me informed of any changes along the way. They came out the same day on a weekend and followed up with me moment to moment after making sure that we had heat. (All this after another company came out and left us with no heat on a sub freezing night!) It's so hard to find impeccable service like this anymore. Thank you so much for your dedication and hard work. I highly recommend this company for the good value, service and professionalism and I will call on them for any future HVAC needs.

Excellent customer service by a professional. Excellent job Richie Hilliard!!…read moreFirst off, the arrival time was unexpected. He arrived within an hour of my calling for service. Totally unexpected. I thought it would be at least a 2-3 few hours. Effective communication. Explained the issue and completed the work. Great attitude and very pleasant. We've been using AireServ for 8+ years and have never been disappointed. Solid company with great people who know how to get the job done! Somebody applaud Richie! I highly recommend him.

From the owner: This location is permanently closed. Please visit our website to find an open location near you!read more

Called this company at the beginning of the week because we could not get our gas logs to light. We…read morewere given an appointment for Friday of the week. Well, low and behold, they pushed us off for a higher paying job at the last minute. Completely unprofessional company and I definitely do not recommend. Edit: The business can say what they want. I cancelled the appointment because I cannot wait until the y decide they can honor the appointment they made. Bad business practices will eventually be the end of bad business.

Great company very quick response and knowledgeable. As a first time home buyer it's a great…read morefeeling finding quality service.

Home Service Pro LLC is a great company for Plumbing, HVAC,,Heating, Electrical and Generator…read moreservice. They have competitive pricing and they get high marks for their customer service. They also offer maintenance plans to keep your systems at top performance. Check them out !

I sent a request for a bid through Yelp and was given a preliminary quote. I arranged for a in…read morehome quote with David and set an appointment time between 12 and 2 on today. He was a no show and when I texted back I didn't hear anything for an hour and sent him a follow up text stating I would post the feedback of the experience on Yelp. He IMMEDIATELY texted back and said he had a hectic day but couldn't come out and said he could come out later in the week. Draw your own conclusions on contacting them since I didn't use the service this is based on communication and the lack of follow through on their part.

Reasonable value, quick response and the first guy did a good quality job on a Friday afternoon…read more Unfortunately, I needed emergency service on Saturday due to a failed fitting connected to the new parts. The person they sent really struggled to fix a pretty simple connection and he caused significant extra flood damage. He did such a bad quality job, I will have to fix it myself to avoid a future failure.

Asked to have a quote to replace about 3 feet of pvc pipe with a couple sleeves and a "T" on 1.5…read moreinch pool pump line. They quoted me $776 and charged me $50 just to quote it. I did it myself. It cost $20 for the materials and took me an hour to do the job. It was difficult for me, due to a back problem, but I was not paying such a ridiculous price to do such a simple task. I will never use this company again.

Fast response time and reliable worker. I needed a new hvac system asap but couldn't afford big…read morecompany prices until I found this guy!!

From the owner: We be doing this for more then 25 years of experience, we understand the customer needs with out…read moretaking an arm or a leg ,quantity work and fast response ,emergency call offer and no need to wait for long appointments..

Where do I even begin?…read more My first interaction with this company was actually pleasant. Promising, even. Spoiler: it did not stay that way. Call #1: My propane logs wouldn't turn off. Ice storm coming. I panicked. Joe showed up that evening, pointed out the knob inside the fireplace (since the remote switch box had likely died), and I happily paid the $125 service fee. No complaints. This visit isn't even part of the real problem. Five days later: I come home to a thermostat reading 57 despite being set to 70. I call Joe again. He shows up the next morning, finds exploded batteries in the thermostat, replaces them, and says it might need replacing eventually. I pay another $125. Still fine. He even signs me up for the semi-annual maintenance plan. Great! Future business! Everyone wins, right?...Right? Two days later: Thermostat drops to 65. I go buy a new one at Lowe's and call Joe back. He installs it, but when we try to register it, we get an error. "Already registered to another owner". Honeywell is closed. Joe removes the new thermostat, reinstalls the old one, tells me to call Honeywell, and I pay yet another $125. Annoying, but whatever. I finally reached Honeywell later in the day and they inform me that registration only matters for app control, the installer could've fully installed it. I could've cleared the previous owner later. "The technician should have known that," they said. Okay. Honest mistake...maybe. Two days later: Joe comes back to finally install the thermostat correctly. It works. I pay another service fee, but this time he gives me a "discount" and only charges me $62.50. This is visit #3 for the same issue, but sure. I pay it, despite being told that he should have known that he could have installed the thermostat initially. I digress... Three days later: My heat is reading 68 while set to 70. Again. Joe comes back. This time, FINALLY, he crawls under the house and discovers the actual problem: a bad wire. The unit is 5 years old and 100% under warranty. He says he'll "only charge me the service call fee," like he's doing me a favor. At this point, I push back. He told me during visit #2 that you only pay one service fee for a single issue until it's diagnosed--then you pay for parts. Well, we're now at FOUR service fees for the same problem, and he never once went under the house until now. I ask him why I should pay anything when it's under warranty--and more importantly, why he didn't check the wiring in the first place? He gets furious. Tells me he'd have charged someone else $300+, and filing a warranty claim is "too much paperwork" for a "simple fix." Then he tells me, and I quote: "never call me again for anything." WOWZA! Gladly. I told him I promise I will never, EVER call Joe at Fire and Ice again. And honestly, unless you enjoy paying 4-5 service fees for someone to repeatedly NOT diagnose the problem, you might want to take my advice. Maybe this is their business model? Hard to say. But I won't be finding out. Oh, and Joe? Remove me from the semi-annual maintenance list. Thanks.

I do not recommend Fire & Ice Heating and Cooling. While they were prompt and pleasant initially,…read moretheir service turned into a costly and frustrating ordeal. My AC stopped cooling last weekend, and Fire & Ice was the first to respond. They charged two separate diagnostic fees in two days and overcharged for ineffective repairs. Day 1: The tech did some diagnostic work, blamed the blower motor. Day 2: I had the blower motor replaced which I paid a premium to have done --only for the tech to leave without verifying if the unit was cooling (it wasn't). It ran in a red flag state for another day. Day 3: same tech AND the boss spent ages troubleshooting before suggesting a $700 coil cleaning (coil inspection should have been done day 1) --with no guarantee it would fix the issue. They charged me a second diagnostic fee, and after I had the coils cleaned, the AC still didn't work. After 5 days with no AC and no response to my email requesting a refund for the second diagnostic fee and a correct diagnosis be done, I called another company. Their tech found the real issue (a failed compressor) in 15 minutes--something Fire & Ice should have checked immediately. Either they misdiagnosed repeatedly or intentionally padded the bill. I've spent thousands on unnecessary repairs and fees--enough to have replaced the compressor outright. Now I'm stuck with a broken AC and a company that won't even respond. A high price and friendly tech doesn't mean quality service. Get a second opinion before trusting them with your HVAC system.

I was looking up this company to send to a friend and didn't realize their ratings were so poor, so…read moreI wanted to leave a review. In the summer of 2023, our young AC unit stopped working, and after getting a quote from Blaze, we decided to call around. Total Heating & Cooling was quick to respond and check on our unit. They quoted a repair cost of nearly half the ever-popular purple and orange-clad vans you see zooming around. It was a strange repair, especially on a young unit, and required an entire compressor and freon replacement. They completed it, and we were back in business before we knew it. Everyone was kind, courteous, and quick to respond. We highly recommend them.

Update 8/10/18 - After 5 years, we are going elsewhere. They have changed their contract rules…read more Previously if you had a contract and had issues between services, you weren't required to pay for diagnostic service call (only repairs). When I called to ask why the change I was told because some people abused it and called for no reason so now we offer discount on service. That's disheartening for someone like us who hasn't abused the policy. I understand people abuse policies so changes can be necessary. I don't agree with how it was changed. Punishing all for the problems of a few doesn't seem right. If I were putting suggestions in their box, it would be - "if repairs are needed, diagnostics are waived". If not, then diagnostics are charged. Seems that's a more fair solution. Matt mentioned below is no longer there either. This is no fault of his or THC. If they change their policy to something more fair for all customers instead of punishing loyal ones that didn't abuse the policy, we would consider going back. The things that gave them 5* are no longer a part of their business model, so my review has changed and we are going elsewhere. ****old review*** A++ for the techs at Total H/C. Especially Matt. He came by for our service while we were out of town. My mother/grandmother were staying at the house with the kids. He found we had an issue and that we would need to call someone else for help. Since they aren't from here and my grandmother is 90 she was scared that the heat may go out. My mom was making plans to try to get help and the afternoon rolls around and they get a knock on the door. Matt had come back with someone else and they were able to fix the problem and ease their mind. Above and beyond. Thanks to them for such dedication and great customer service!!