I see I am the first to review Dr. Chao and his Burlingame office! He does have Yelp reviews for his SF office which varied at both ends of the spectrum-either they loved him or didn't at all, which made me wary myself after my mom's last physician that was recommended by her doctor that retired. I went to see for myself and to give my own opinion.
Wow-what a big difference between doctor offices and the doctor himself! The LAST previous doctor my mom (see my previous reviews on the former doctor) had a chaotic office and that doctor was a rude bully (and they are only a block away from this doctor!). BUT THIS Dr. Chao and his office was totally different! First, there is plenty of parking in the back and some street parking in the front (although there is construction nearby taking up many parking spots in the street).
His office is small, but when you go in, it was sooooo calm! I don't know if it is always like this, but it was relaxing unlike our previous doctor. The staff were kind, helpful and explained things to sign and they speak English well and also spoke Cantonese and Mandarin as well. They seemed organized and able to retrieve her medical records online through the Sutter system and brought up her latest labs. The doctor was gentle, calm and looked over everything and seemed thorough. My mom was relaxed instead of intimidated by the other doctor she had previously who actually often shouted at her(can you believe that!?). She immediately liked this doctor much better lol and I did, too! Of course, I will update with subsequent visits to assure this one is a good doctor overall.
BTW, TIP #1: I called the main number of the Sutter Health to find a doctor and was told all of their doctor lists were closed and not taking any Medicare patients (so basically elderly-maybe limited spots bc the govt/Medicare pays less which is terrible!). And in that area it is difficult to find doctors that are open to Medicare at all-all closed lists! And that was in January 2025 at the beginning and the lists were already closed! So if you can find the dr office number is the only way we got through (note this is hard bc many Sutter doctors are connected through the main Sutter number directly). We only got it through my mom's friends who are patients already!
TIP #2: Yelp is how I find everything including Doctors. BUT another great tip I can give is go by word of mouth especially a friend who has a direct care experience with a physician! And then bypass that Sutter or any hospital direct insurance line and call that doctor directly to get in! Don't give up!
WE are soooo glad we found a good, and what seems to be like a competent doctor! Knowing the healthcare industry and my share with working with doctors, I will update as needed-good or bad,but so far, looking good! Thank goodness! I am only giving 4 stars just because it is in the beginning and i have more to assess and explore so not a perfect score yet-has to be earned first! BUT a GOOD solid start! read more