My elderly mother was assigned this office as they manage care for her assisted living facility. The actual AL staff were wonderful and caring, but I've never interacted with a more opaque, unhelpful practice in my years as my mother's caregiver, or for my own or my children's health. Getting any information out of this office is a pain, they don't use Sutter My Health Online. They'll also charge you as much as possible to fill out simple forms (like a DMV disability placard) and then fail to fill them out correctly. Avoid if at all possible. read more

Got assigned this doctor by my Insurance. Went to call to schedule an appointment. Left a Voicemail as instructed. Get a random call not from the same number hours later to a receptionist who immediately after calling, put me on hold and told me to wait. At this point, I hung up. Incompetent Staff = Incompetent Doctor. Learn to run your practice. F Minus. I will be asking for a new doctor now. read more

BEWARE of Dr. Frank Tortorice On Monday, October 20th, I had the most shocking experience I've ever had with a doctor. I also work in healthcare and have never witnessed anything like this. I recently moved to San Mateo and transferred my primary care to Dr. Frank Tortorice, who was listed as well-qualified in cardiac and metabolic health, sleep medicine, and diabetes. After my first visit in September, Dr. Tortorice reviewed my history, accepted me as a patient, and my insurance even updated him as my PCP. But when I went to refill a long-term medication I've safely taken for 15+ years (not a benzo, pain or psych med), his office suddenly informed me that "the doctor does not prescribe these meds" and that I'd need to find another provider. This had never been mentioned before or during my visit. I was told I'd be referred to a specialist, but weeks went by without any follow-up. I repeatedly called, only to find out no referral had ever been placed. I finally got the specialist's name myself, only to learn they didn't accept my insurance. When I reported this, the office said the doctor was "out of the country" and that no one was covering for him. The assistant said she would "text him" because I was running dangerously low on my medication. I also scheduled a follow-up appointment with Dr. Tortorice to discuss both my medication management and new cardiac symptoms. When I arrived on time, I waited 15 minutes before being told that the doctor refused to see me. No explanation was given. I waited an hour and a half before staff finally relayed, "the doctor says this is not a good fit." I asked for clarification and guidance on how to safely discontinue my long-term medication to avoid serious withdrawal (including seizure risk), or to transition to something he could prescribe. Staff repeated that the doctor would not see me and he would not answer any medical questions. To make matters worse, my private medical information was discussed aloud by staff in front of about eight other patients in the waiting room. When I requested privacy, I was refused. When I again asked why the doctor was refusing care, staff relayed his response: "because it will not be a pleasant experience." I explained that I only had three pills left and needed instructions to safely manage this transition until I could see another provider. Still, no answer. I asked if the doctor could at least call me, since I was already an established patient, but was told, "Dr. Tortorice does not do phone visits." Baffled, I said, "My next specialist appointment isn't until February 2026. What does the doctor recommend I do?" Again, no answer. Moments later, as I calmly spoke with the staff and emailed them documentation they'd requested, the doctor called security on me. I was stunned. I hadn't raised my voice or been disruptive, I was asking for continuity of care and medical guidance. Even the security guard looked confused when he saw me. I left, tearfully calling my family, shaken and scared. Dr. Tortorice had abandoned my care without warning, medication, or direction. Update: Five days later (today, on a Saturday), I received a certified letter from Dr. Tortorice. It stated that he was formally withdrawing from my care and included a 30-day prescription for my medication. I was floored. After leaving me distressed, without treatment or explanation, he then mailed a "cover himself" letter days later. He clearly realized that had I suffered withdrawal or medical harm, he could be held liable. This experience was beyond unprofessional. It was cruel. I've since learned I am not the only one who's been mistreated by this provider. His disregard for patient safety and basic compassion is alarming. Dealing with Dr. Tortorice and his staff has been absolute TORTURE. Please save yourself from the trauma and seek care elsewhere. read more

Instead of providing actual medical care he will try to sell you his personal brand of supplements

I've been seeing Doctor T. since about 2008 - sixteen years. Part of the reason I am still a satisfied patient is because Doctor T. diagnosed me with a tricky /major hip condition (avascular necrosis) before anyone else, right around 2010. Tons of other "specialist" doctors had the chance to diagnose AVN but they all missed the diagnosis - but not Doctor T! Anyway, I fixed that issue and am now onto working on some others, but I wanted to say that I love Doctor T's level of attention, honest feedback & opinions, and his matter-of-fact-confidence & style. I cannot recommend this office staff (Eva, Satpreet, Dennis) more - they are super responsive, always call me back, and are amazingly helpful when you get into a pinch or a bind - Rx, appointments, etc. - which we all do from time to time. Please put my vote down as "Five Stars"for Doctor T. & his staff. I highly recommend for: new patients, second opinions, people seeking super detailed approach to modern medicine, or those looking for just about anything else! Chris Petrin read more

Dr. Frank Tortorice (Dr. T) has been my doctor for about 9 years now. I'm very pleased with his mindset of finding the path to healing patients versus treating them with medicine. Over the course of these years, I've found him supportive in listening to my needs and working with me to find improvements and/or solutions to my health. He's knowledgeable; interested in his patients; versed in supplements; and practices functional medicine. If you want to work with your doctor to find the reasons for any of your ailments, then make an appointment with Dr. T. If you just want to take a pill and think that'll make you feel better by masking your problem, then go to any other doctor. More doctors should follow the functional medical mindset that Dr. T has integrated into his practice. There would be a lot fewer ill people. I recommend Dr. T and, for this reason, I give him 5 stars. read more

I recommend Dr. Tortorice for primary care service. Within the year I have seen him my autoimmune disease is much more under control. He has been able to help me more than any other doctor (I come from a family of MD's). I recommend him to my parents, or anyone dear to me because he helps and cares his patients on another level. He looks at his patients as a whole (sleep, life, stress, food, medications) which I think is why my autoimmune disease does not control my life anymore. I am very thankful for him. read more

Amazing!!!! Old school and new age doctor all in one. Did not know that family doctors such as Dr Tortorice still existed. I feel so privilaged and grateful to have found him. Thanks Dr T!!! read more

Patients and prospective patients, please beware. Frank Tortorice and his staff are modern-day snake oil salesmen. Tortorice is not in business to be your reliable, trustworthy family doctor. He is in business to sell you unnecessary, unproven, and expensive dietary supplements like his Ultra Seasonal Support and Ultra Gastric Support. Tortorice and his staff will take advantage of anyone who they believe can be persuaded into purchasing these dietary supplements. Please be careful if you are elderly, speak limited English, simply polite, or want to avoid confrontation and saying "no" over and over. Tortorice and his staff will take your cash or run your credit card without even blinking--all the while making it seem like they are "prescribing" necessary "medication" for you that they themselves are selling and profiting from. I do not recommend Tortorice or his staff. Do yourself a favor and find another doctor. read more

If there were negative stars I would choose those! DO NOT DO NOT DO NOT USE THIS DOCTOR! He oversaw the "care" of three of my family members. Let me preface this by explaining that not only am I the niece of these family members but I'm also their conservator. To this date, I have never heard or even have seen Dr. Tortorice (I only know what he looks like by googling him). Out of the three family members, he was negligent with my one aunt (who is 88). He had a home health team go in and put boots on her legs due to sores on her heels. This was during Covid time so I was unable to visit however I was informed that my aunt was actually doing worse and ultimately had to go onto hospice care. At that time I chose Hospice By The Bay since I had a very bad experience with Silverado (which Dr. Tortorice is the medical Director for). Because of their professional, due diligence, Open line of communication and fast acting, my aunt's life was saved. The boots actually made the sores on her heels worse and created more sores. Dr. Tortorice and his team would not have known this because they never bothered to examine my aunt. During around the same time, I had another uncle who was in San Francisco General Hospital and just have been diagnosed with terminal brain cancer. The hospital referred me to Silverado Hospice. Within three weeks I was informed by the visiting nurse that my uncle was most likely going to be taken off of Silverado Hospice care. I was told that the reasons were because he had gained weight and was walking around that he was back to baseline. The Silverado Hospice nurse was also complaining that my uncle was not at the facility when she went to visit. (he used to walk to the store to get coffee and lottery tickets). I disagreed with this and after a month and a half my family and I were on a conference call with Silverado Hospice nurse Jacqueline and office personnel telling us they were discharging my uncle. We disagreed with this decision as he was given 3 months or less to live but they showed no emotion. It felt as though they were reading from a script. And Dr. Tortorice never even met my uncle in person, spoke to him, nor did he speak to any of our family members, General Hospital social worker working on my uncle's case or the attending neurologist that had diagnosed my uncle. Yet this (Tortorice) doctor was refilling my uncle's prescriptions for his various medications. How is that ethical? My one uncle died almost 3 months to the day that he was first diagnosed. He died alone in the tenderloin Of San Francisco. My uncle also had schizophrenia and other challenges and this Silverado team just didn't want to deal with him. Silverado had promised us that even though they were going to discharge him that they would find a facility to place my uncle in.... That never happened. I found my uncle when going to check on him.... We had my uncle picked up by the funeral home and then we were notified the day or two before the funeral was supposed to take place that they couldn't get a doctor to sign his death certificate. I gave the funeral home Silverado's information, they called me back to tell me that the doctor wouldn't sign it. I cannot tell you how emotional this all was for my entire family. I didn't know what else to do so I called the social worker from General Hospital Who was a godsend! She was shocked and dismayed on why my uncle was even released from hospice in the first place, as was the neurologist and medical staff at San Francisco general. She got off the phone with me and got the neurologist to sign off on my uncle's death certificate so we could put him to rest. Dr. Tortorice, if you or your team is reading this: You took an oath sir! You have a moral and ethical obligation to your patients. I don't know if you're in over your head with being the medical Director of Silverado, overseeing Aegis patient's and God only knows what else you do but it appears to me that you are either in way over your head or you just don't care and you are full of greed! You don't deserve to be a doctor! You don't deserve to have a license! People deserve better! People put their trust and faith in doctors and you are a disgrace to the profession! If I mentioned my relative's names to you, you probably wouldn't even know who they were and I'm glad because they deserve and deserved a whole lot better than you! read more

Love this doctor! Not the typical in and out of the room on skates, listens to me and its apparent he cares! I also very much like that he's a very knowledgeable functional and integrative medicine doctor. He identified and successfully treated me for a problem 3 other doctors couldn't figure out. Sometimes there's a bit of a wait, but mostly he sees me fairly quickly. read more

Don't waste your time or money. The majority of reviews were true. First time visiting him and he was 'highly concerned' about my blood labs that were taken 6 months prior to our first appointment. He recommended a tremendous amount of testing that would of added up to thousands of dollars out of pocket but I requested that my labs be retaken because I was In graduate school when my original labs were drawn. He agreed and said he was going to call in labs to a company that had discounted rates. He did not- he did not call back. I called the administrative office and was told that they would get back to me. They did not. When I finally talked to them again I told them how disappointed and upset I was that Dr Tortorice never called me back or ordered my lab work especially since he was 'highly concerned' about my original labs. What a sham of an office and doctor. You're supposed to look out for the health of the client and you can't even be bothered to call back or order labs???? How unethical and contrary to your oath 'To do no harm.' Don't even bother. read more

This is a Dr that doesn't care. Left me out in the cold several times. I made a phone appointment and canceled 15 minuets before the appointment. He doesn't care for difficult patients. I called to make an a in person appointment and he told the staff he wants nothing to do with me. What kind of Dr is that. Where the compassion. Well if you want a Dr with compassion DONT go here. I could elaborate on a whole lot more terrible treatment but I won't. Just find another Dr if you want one who cares truly for his patients instead of the BIG BUCK. LACK of care that's all I can say at this point. Never have I uncounted a Dr who cared so little for a person let alone a patient. read more

I have a Functional Medicine Background and have been looking for an "MD" with "Functional Medicine Training". for a very long time. I found Dr. Frank Tortorice and I have to say I surprised to finally find a MD with Functional Medicine training that really cared more about getting you well than pushing you into a program with lots of costs. The doctor was straight forward and concise. I have a treatment plan without any long winded complicated programs. I asked him why in addition to his MD lic he got board certified in Functional Medicine...he said.." no one was getting well with just the traditional methods, I had to figure out what I could additionally do to heal my patients." If you have a difficult disease that you have been trying to tackle with "Just conventional medicine". Go see this guy. It is well worth your time! Yes...he is in Burlingame but isn't a drive worth your health and life?! His contact information is: Dr. Frank Tortorice650-692-7545 1275 California Drive Burlingame. read more

They send texts and voice mails every day about their new concierge status, yet they don't take care of their existing patients. We called five times trying to get a referral and still nothing. It's been a month since we asked for one. Don't bother to become a concierge with this attitude! read more

INCOMPENTENT FRONT OFFICE. I requested my medical records over the phone which they were unable to find in their system which was odd because I was given these records 4 months prior. After explaining to them that my records were in a physical chart they rudely brushed it off and told me to contact my pediatrician. I had tried to contact them again later that day only to have my call screened then hung up on. It was not only when I had to drive to their office and demand my medical records did they actually attempt to do any searching. Their saving grace was their young staff member by the name of Jacky, who went the extra mile to make sure I was taken care of. Other than that, the rest of the front office staff did nothing and made it extremely difficult for me to access my own records. It was apparent they did not put any effort in my request and were extremely rude, unprofessional, and were clearly not interested in helping me. I will be avoiding this place and looking for a new doctor because of them. Tortorice himself is a good physician but not worth the trouble of the front desk staff. read more

Dr. Tortorice's office has been obnoxious from day one. I contacted them after I moved to get a referral to see a specialist. I had to fill out like fifteen pages of obscure lifestyle and diet info on an ipad when I arrived. There were flyers on the table about quack "toxins" like cellphone radiation, "pharmaceuticals", and GMOs, which was frankly offensive to see in a doctor's office. Dr. Tortorice referred to the biologic that I take to fully cure my psoriatic arthritis as "strong medicine" and seemed surprised that I was taking it, which apparently means he has no idea how transformative it is to go from having crippling arthritis to none. In the appointment for my referral he reflex tested my knees and whatnot and then billed me for both a physical and an appointment, making his objective clear. And I wonder how he pays for his mercedes with his vanity license plate? More than enough vanity in this one. I've had asthma since I was six years old. Now, apparently since I haven't seen him for six months I have to go back in just to get a prescription refill for an inhaler. I've never had to do this with any doctor I've had before, including many in the bay area. Asthma is a lifetime diagnosis - he didn't even test my peak flow in the first visit so it's not like he's actually assessing me. This office is crooked, recklessly promotes unfounded concerns over "toxins", and minimizes patient needs relative to profits. I'm looking for a new doctor even though it will be a pain in the butt for me to get another referral. One star because they finally executed the referral I needed. read more

I visited this office to get a BASIC check up. all I needed to see if I am doing good overall. They signed me up for "advanced" blood test to examine my white cells. I had no idea what I was signing into and they pressured me to do so. They even prescribed me some medication that had been produced under the doctor's own name.. interesting right? they made me buy it on the spot. This is so shameful to use patients as a mean to sell your products. I still receive some bills at this point and I have no idea what they are all about. I have NOT received any services from the doctor and I keep receiving bills for the services that have been claimed under my name. I have called the office multiple times and I am going to call again or physically go there to solve this again. This is RIDICULOUS. NEVER EVER going back to this place except for claiming the service I have never received. even 1 start is too much. read more

I started seeing Dr Tortorice 6 months ago over a chronic illness that other doctors were not able to help me with. Dr T is an MD with functional medicine training, which means he can look at you through both a medical and holistic point of view, treating your health issues and addressing your overall well being at the same time. While it feels like most doctors just run your symptoms through a checklist of known diagnosis, Dr T seems to look for underlying conditions, especially for puzzling chronic illnesses like my own. Through his and his staff's diligence, I've actually made improvements in my health (and therefore overall quality of life) that I hadn't been able to make anywhere else. For that alone I highly recommend him, especially for those who might have a more "complicated" case or just have not been satisfied with their past medical experiences. Admittedly, he does sell his own brand of supplements, which I'm sure can cause new patients to raise an eyebrow in suspicion. While this bothered me in the beginning, the overall improvements to my health has made me willing to overlook this aspect. They aren't sold to you without reason. Plus the prices are fairly competitive. read more

Dr. Tortorice is very approachable and compassionate. He has been my doctor for almost two years and I have been very pleased. He doesn't rush you and he answers all of your questions. He always makes me feel that he is concerned with my health. The staff is very friendly and always have a smile on their face. I would highly recommend him. read more

I used to see a doctor at the hospital I work at but people at my work are nosy so I chose a doctor out of my facility. I chose Dr. Tortorice and found out I made the right choice. I've been seeing him for a year now and I'm happy with his care. I like his office staff- they are very efficient. Dr. Tortorice has a booming voice but a gentle nature. It's quite endearing actually. He discussed with me his findings and concerns, asks me questions and involves me in my care. I see him a a regular patient for routine care but I also chose to see him as a Functional Medicine doctor. He works to find the cause of a problem and treats the cause, not the symptoms. He also offers some awesome supplements to try as an alternative to medications but he doesn't push them on you. Insurance doesn't cover Functional Medicine or the supplements so I used my HSA. (Be very careful using your HSA though. I have fought with my company for close to a year for them to pay but they finally did. It's best to pay out of pocket and submit for reimbursement.) Anyhow, Dr. Tortorice actively involves me in my care and I respect him for that. Most docs I've had talk at you and write a prescription. I like discussing and deciding on my care with the help of my doctor. He also sent me to a wonderful orthopedist for a knee injury. I trust in Dr. Tortorice's advice. I'm sticking with him. read more

If your case is at all complicated or other doctors tell you to "come back and see me when your pain is more severe and constant" march yourself right to Dr. Tortorice and let him help you. I spent years looking for someone who could help me with unexplained muscle and joint pain combined with intermittent fatigue. Dr. Tortorice not only listened but spent his own personal time to search for understanding and finally a solution that worked for me. His manner is a bit shy but he really does care so if you can give him a little time to do some research you may finally find a solution to your problem. He is also the only MD I have found who has been taking classes in Functional Medicine which focuses on wellness practices. I can't recommend him highly enough. read more