Very disappointed with this office. At my recent appointment, my lab work had been completed at…read moreLabCorp weeks prior, yet they did not have the results available, resulting in a wasted $50 visit and time off work. This has happened before, when I showed up for a scheduled mammogram, the imaging center had not received the referral from Ayala's office. I ended up having to go to the office myself to pick up the referral, which again meant more time off work. I have also never actually seen Dr. Joanna Ayala. Patients are routinely scheduled with different nurse practitioners, and the provider seems to change frequently. The only provider I really liked was Hannah, but she is no longer there. Overall, the repeated issues with communication and coordination have been frustrating and costly.

Doctors are not empathetic. Front office staff is rude and will keep you on hold for extreme…read morelengths of time. The office manager is extremely rude and completely non empathetic and I've had to wait over an hour for phone call appointments before. Their policies are unclear and often times when they tell you they will call you back it can take over a week to receive a call from front office staff. I waited on hold for 30 minutes after being told the doctor would pick up the phone for our appointment only to find out the doctor had called me 3 times during that time because he works from home and "the front office girls dont know that." (My phone didnt ring since i was on hold but i would have been ready to go if i was told to wait for the doctor to call me.) Extremely disappointed with how this office has gone downhill over the years. Read the negative reviews. They are accurate.

I'm still not sure how I really feel about this clinic. Office is super clean, I loved the provider…read moreI was seen by. BUT they never answer the phone and if they do you never get a call back. So I'll give them another

Over the last few years, the quality of care at this office has significantly declined. It can be…read moreextremely difficult to get ahold of anyone to make appointments, even after multiple calls and portal messages. My most recent visit was the final straw. Before the provider entered the room, two staff members were loudly discussing my labs, medications, and personal medical information to each other from a clear distance where I could hear one person near my door and the other further away. It made me extremely uncomfortable. When I brought it up to the nurse practitioner seeing me, it was brushed off instead of acknowledged or apologized for, which only made the situation worse. The appointment itself felt rushed, and my concerns were not really addressed. By that point, I was already feeling uncomfortable and dismissed. What disappointed me most was the response afterward. When I told the front desk I would not be rescheduling and would be switching doctors because I felt the situation was unprofessional, I was told, "I don't think so, but OK." That defensive response spoke volumes. Ironically, I had been asked to schedule a more vulnerable follow-up exam there, and after this experience, I could not imagine feeling comfortable returning knowing the same thing could happen again. Patients deserve professionalism, privacy, and to feel heard. Unfortunately, that was not my experience here.

Simply the BEST!!! The staff is super friendly and Ryan is so thorough and compassionate! When I…read morego in I am confident in getting the best care.

Katherine Pawalek was great. With respect to billing, it was an absolute nightmare. my Aetna PPO…read moreinsurance told me that I met the deductible and yet Temecula, MEDICAL GROUP was collecting my co-pays. I advised them that the co-pays needed to be refunded. It's been eight months and I have not received anything yet they claim to have mailed a check; their lack of response and negligence is very disturbing.

I have been a patient of Dr. Sotis for several years. He is often not available, so I see his…read moreassistant, Courtney Assumma. I like her. But, more than once I have had delays getting my prescription filled promptly. I called in my pharmacy a week early knowing that it would need the doctor's approval. It is now well over a week & it still is not approved. I had to have the pharmacy give me a few pills to carry me over. I did talk to someone in the office about this, but still it was not filled. Not a happy camper for sure.

Dr James Sotis was amazing. He was on time with the appointment, looked me in the eyes while he…read morespoke to me as well as when he listened to me. He listened to my concerns and genuinely felt he wanted to help me. I was given a referral to see a dermatologist within my medical group. unfortunately that visit did not go well. when I called Dr Sotis's office to offer my valid complaints about that office to request a second opinion, he was so prompt to send another referral to another dermatologist. I have already referred people to Dr Sotis. Final thought, it's nice having a doctor who is physically fit and projects an image of professionalism . My general opinion is he is interested in your overall health and well being, not just treating the illness or disease. I was with my previous doctor for 31 years, this is a refreshing change.

Doctor Kelly Boyatt is an outstanding doctor. She has a great bedside manner. She listens intently,…read moregive feedback and follow-up. With your concerns. She also has an amazing staff. Julie, Teresa and Rosemary. I was hardly recommend doctor Kelly Boyatt for your family physician needs. Excellent customer/ patient experience. Sincerely, Carrie W

Everything about her was just exceptional she looks at you in the eye and has excellent manners…read morealso you know how hard is to find a doctor that treats you with respect? And not arrogant,She listens and is knowledgeable. Loved her

He is a excellent, caring, funny, very knowledgeable, takes time to address and inform. It is a…read morepiety he is only part time, but I'm thankful! Goes above and beyond !

I sincerely appreciate Dr. Wise. He is attentive, asks the right questions, and always offers…read moresolutions to whatever you are experiencing. My husband and I both go to him and if he feels like you need a specialist, he doesn't hesitate to suggest one. He's a rarity among doctors.

I have been with this practice for over 5 years. There are times when I think nobody is listening,…read more just inputting notes. My doctor stopped my depression medication without speaking to me.When I went to refill, my pharmacy said it couldnt be filled because it had a STOP on it. Long story short, it was 4 days to get this corrected. I became very anxious and deeply depressed...crying and experiencing brain shudders, also in a moment of panic I cut off all my hair. It was probably a mistake somewhere down the line. I writing this to make aware that 4 days without depression medication can be serious....im lucky to have support , your thoughts can turn worse if its not corrected quickly. I tried to contact my doctor thru the portal, but it wouldn't allow emails for some reason.

At the beginning of the year in January, was my first visit to Dr Sotis. He asked for lab work to…read morebe done. I complied and subsequently I called to ask for the results of a particular test. I was told that the lab had not been submitted to them. Over a period of two months, I called 3 additional times and was given the same info. I then found out that Rancho Family has a central answering system and that I could not talk to the doctor's office directly, but that they would expediate the request and I would get a response. That never happened. In April I had a follow up appointment to find out about the results. I found out from Dr. Sotis that he did not have the results of the test 3 1/2 months later. I asked why their office was not notified of my multiple requests, and why I could not talk directly with his office. His answer was " I will let you talk to my assistant, and he can give you an answer" I found it incomprehensible that he was unable to provide me with an answer and just walked out of the room. After about 10 minutes, I met the gentleman. He was apologetic as he provided me with a copy of the lab results. My first question of course was why he had a copy and the doctor did not have that information on his computer. My second question was why they had such a system where a patient has to talk to a third party, who then relays the info to their office. It is clearly not an efficient system. He did not have an answer for any of it. My third concern was that the Doctor did not have the courtesy to come in and apologize for their screw ups. He basically did not care, and that is why he just walked out and I never saw him again. One thing is for sure, I know that he will not hesitate to charge Medicare for his "professional services" of talking to me for 3 or 4 minutes at a usual and customary rate. I will surely contest it if he tries to charge me a copay. It was certainly NOT a medical appointment. Not very professional conduct

I have been seeing Dr. Lulic for over 9 years now. He helped me so much and I have told him under…read morehis care he really saved me. He really digs into the patient care, if he thinks you need more specific expertise he refers you without hesitation. Because of his attention, I have control of my diabetes, and he helped through Cancer. I will never forget his care. He wants the best for his patients.

I have been a patient here since Dr. Lulic opened his office here. Dr. Lulic pays attention to all…read moreyour concerns. He is very thorough and makes you feel comfortable. The staff is excellent and they welcome you. Wherever you call they are extremely helpful. Ethan is super sweet and offers excellent customer service.

Today, 05/23/25, I went to the office of Talha Memon, MD. As a past patient,…read moreI needed to secure some equipment for my CPAP Device. I wanted to buy a connector hose as mine had developed a minor tear and was leaking air. His four member office staff seemed to be more interested in having me make an appointment than allowing me to simply purchase an item. I was told that they would have another staff member assist me, while making sure that I really understood that they were doing me a huge favor? I again asked if they sold equipment as in my 'request' for a needed hose. They stated they did, again indicating that their intended efforts were some sort of favor? By the way, the lobby was empty, and each of them appeared uninterested in assisting a customer while sitting at their desks. I waited for a short time, became more frustrated with their failure to help me secure a minor item, and left. I will secure this needed CPAP hose item through another competent vendor. Obviously, I will be contacting ResMed officials concerning this matter. Gregory A. Chapin

Dr. Memon took the time call me personally and explain my options regarding my treatment and my…read moremachine. I really appreciate his help and would recommend him to anyone who is experiencing sleep issues.

I'm so glad that I researched long and hard to find Dr. Matta...another plus for even accepting new…read morepatients. I absolutely hate going to the doctor and it drives my anxiety through the roof just thinking about it. Haven't been to a doctor since my OBGYN when I had my baby almost two years ago and knew that I needed a checkup! She is so sweet and friendly and puts you at ease, there was a nurse there as well (I believe his name was Joel) who was also awesome. I loved the feeling of not being "judged" as I answered all the basic health questions. Dr. Matta has an excellent bedside disposition and calmly answered all my questions without making me feel rushed. She patiently listened to all my concerns without making me feel paranoid and ordered a full blood panel to check all my numbers. I am so lucky to have found her and I'm hoping I can continue with their practice for years to come. Thank you so much for your excellent service!

So my impression is that Dr. Matta is a fabulous Doctor, but she is 100% hindered by the operations…read moreof her office. The office is either severely understaffed or mismanaged. There is a lack of operational efficiency at every turn. Enough to warrant a poor review on Yelp which I hate doing but people....BE WARNED especially if you are expecting timely service while trying to address a health issue. Calling the office is an infinite hold queue that EASILY exceeds 30 minutes. I did my best to give the benefit of the doubt that it was just a busy day but I am now on my 5th attempt to contact this office and my hold time today exceed 41 minutes before I gave up. Our 1st telehealth appointment was confusing, Dr. Matta was late, then there were zero instructions on how to obtain scripts for labs. We weren't informed which lab the requests were sent to. Since you can't efficiently get ahold of anyone on the phone this required my husband to make an extra trip to drive across town to find out in person. Now let's chat about the Patient Portal where we messaged the Doctor on February 11th and the office did not return our call/message for A MONTH. 2nd appointment. Our $100 copay was conveniently collected but our appointment time came and went with zero communication from the office. I remained in a hold queue for 30 minutes, about to hang up when a text comes through with a Zoom link. Dinner is now cold, there is zero respect for patient time and I am expected to join this call as if I was not just completely inconvenienced at the cost of $100. At the end of the day we are all trying to navigate a broken system. Practices that have zero respect for patient time are not helping. I can't in good faith recommend this office with my recent experience that spanned over a few months.