Visited laurel dental again for a cavity filling! Yup still my favorite dentist. Front desk staff were super friendly and accommodating for my schedule. Walked away with some nice tooth paste samples! Dr. Wu was very fast and efficient shes always considerate for my pain. Procedure was painless as usual. Fun to talk to. I always have a great time coming here and I trust their work. read more

Dr Wu was very unprofessional and confrontational when discussing X-ray findings and potential treatment options with me. After I turned down her pushy treatment plan that I deemed unnecessary, she refused to continue accepting me as her patient moving forward. More shockingly, she also discontinued my family members who had not even confronted her as part of retaliation. This is highly unethical behavior for a medical professional. Unbelievable! read more

I have been coming here for 3 years now and every visit is great: smooth check in & easy booking beforehand, extremely easy and high quality cleaning and other procedures, the doctor herself is very nice and welcoming. Makes me feel very safe & gives good advice. I'll be visiting for as long as I live in the area :) Highly reccomend! read more

Best dentist ever. Super friendly, thorough, fast, and open on the weekends! Excellent experience.

I did not receive a proper teeth cleaning here. The dentist did both my cleaning and inspection, where normally a dental hygienist does the cleaning first but she did everything very quickly under 30 minutes. I received only tooth polish for the cleaning, no plaque scraping with instruments were used as in standard practice, which I desperately needed. I almost feel like I was insurance scammed. She was nice but this was the most inadequate cleaning and visit I've had at a dental office. read more

Dr. Wu and the staff at Laurel Dental are fantastic! From the moment the doctor walks you back to the dental chair, she is laser-focused on the patient in front of her. I have never seen her bounce between patients like other dentists often do. I went from not liking my smile to loving it again. They care a great deal for their patients. They have gone out of their way to help me select the best dental insurance from my employer's options. I would recommend booking an appointment before this place becomes more popular. Thanks, Dr. Wu and the Laurel Dental staff. read more

Such a wonderful experience. Dr. Wu was able to see my issue, determine the best solution and got to work. Gentle and caring was the cherry on top. Thank you and I can see why my in-laws raved about her practice :) read more

I highly recommend Dr. Wu. She is an excellent dentist and most importantly truly cares about her patients. I moved further south about 3 years ago but continue to make the trip to San Carlos to see her because it is totally worth it. read more

Just had another excellent dental cleaning at Laurel Dental. Quick and efficient cleaning. We have been monitoring my teeth carefully. Dr. Wu is my favorite dentist. I consider her a great dentist. Very skilled and personable. Friendly dentist who is very caring. Plus you can ask for toothpaste samples. Great for traveling. read more

Laurel Dental - Toothpaste samples! Yay! - General Dentistry Near Me - San Carlos, California

If there were another way to schedule an appointment with Dr. Wu, I would, but her receptionist is the least empathetic and caring individual that I've ever encountered; to schedule an appointment here is a pain. I, unfortunately, had missed my appointment by 30 minutes because of work and I asked if there was any way to reschedule an appointment. I needed a cavity filling, but of course, I have to do a check-up before that, but the next available appointment wasn't until the END of September, granted we JUST started August. She didn't give me any hope for the time in between. Not a "We'll call you if space opens," not "Let me help you find another dentist," or any words of reconciliation. I understand that we're dealing with COVID right now, but what isn't okay is the absolute lack of care with the receptionist. Dr. Wu is the only warm person within the facility because quite frankly, I have to change my dentist now because there's no way to get treated within the next month, even. Go for Dr. Wu, but I wouldn't blame you for leaving because of the receptionist. read more

Our whole family goes to Dr. Wu. She's super chatty and friendly as is her team. The cleaning is as thorough and painless as can be. I appreciate that she is constantly checking in to make sure you're comfortable and ok. Covid protocols are in place - super clean. read more

My first time at Laurel Dental was simply amazing!!! I'm so used to going to dental offices that that don't know what they are doing. Coming to this dentistry honestly changed my perception on dental practices. Both the dentist, Dr. Wu, and the hygienist, Cindy, really know what they are doing and the best part is that they are extremely good at it. You can just tell right off the bat. Cindy made me feel extremely comfortable and was so sweet to me, talking me through everything she was doing. Dr. Wu is excellent and also extremely sweet. I came in for a consult regarding some gum tissue that was covering my back molar, and Dr. Wu was able to reassure me that it was nothing to worry about. She explained to me very thoroughly why it may have occurred, and it all made sense! This information that Dr. Wu and Cindy told me NEVER came up when I had went to my original dentistry... My experience there was awesome and I 10/10 would recommend this dentistry to everyone if you are looking for a dental office that is genuine, welcoming, friendly, and actually knowledgable in their expertise! :-) read more

Updating my review to say that Dr. Wu and her team are amazing!! Years of terrifying visits to the dentist office are no more! Here works a professional who loves her job and cares for her patients. Every step of the way through my procedure she talked me through it and checked in to see my pain and comfort levels constantly. Thanks for the amazing experience Dr Wu!! read more

I had another cleaning today. It's hard to recommend Laurel Dental enough. Dr. Wu is extremely thorough and grounded. I trust her professional opinion. She is punctual and will not upsell you with unnecessary dental work. In the not so distant past, I saw three different dentists in SF over a period of 2 years. Each dentist diagnosed cavities that required immediate attention. I passed on filling them since they were "small". However, it was bizarre that there were no overlaps of cavities identified among the three dentists. Needless to note, Dr. Wu did not see these ephemeral cavities in my x-rays. She's truly a diamond in the rough. read more

Dr. Wu and her staff are amazing. My family and I have been coming here for the past 3 years. She is very patient and accommodating. Her service is superb. She explains things very well read more

Unfortunately I cannot attest to the prowess of Dr. Wu; my review is only for their scheduling processes. I have Delta Dental Care USA, and recently changed providers to Laurel Dental starting July 1. When I called to schedule an appointment for after July 1, the scheduling manager on the phone said she is unable to schedule me now, and that I have to wait until after July 1 to schedule an appointment. I then confirmed with her that she can schedule new, uninsured patients (she said yes), so I asked if I could be scheduled now for sometime in early July. Then, on July 1 when my insurance kicked in, I would be covered. She said this was not possible. Upon calling Delta Dental Care USA, they said they would call Laurel Dental on my behalf. The woman from Delta Dental Care USA then returned to the line and said that Laurel Dental isn't accepting any new patients at the moment. If they aren't accepting new patients, a) why did they not communicate that information to Delta Dental Care USA so I couldn't elect to change my provider to them?, and b) why didn't they say that on the phone when I called them directly? I don't think it is too much to ask of Laurel Dental to schedule me for a dental cleaning for the first possible date in July, rather than making me wait a month (only to have early July--if not all of July--book up) to schedule. While I think Delta Dental Care USA could be partially to blame, I did not appreciate the lack of customer service I received when I called Laurel Dental today. read more

Dr. Wu is an excellent dentist. She is very kind, comforting, and above all else, a highly-skilled dentist. I hate the dentist but she makes the experience way more bearable than other dentists. I've had tooth extractions, fillings, cleanings, and crown dine by Dr. Wu and I've never been in pain. And just to make sure, she's always checking to see how you're doing during a procedure. Her office staff are great as well. A major plus is that they do a great job of utilizing your dental insurance benefits. read more

It's nice to go to the dentist and actually see the dentist. Dr Wu is with her patients the whole time. The office is friendly and seem to focus on my comfort above all else. Nice to have this dentist in our neighborhood. read more

I am an executive on the run and looking my best is most important. Your smile is everything! I just moved to the Bay Area from Texas and was desperate to find a reliable, professional and top-notch Dentist. Well, I found what I was looking for! A+ all the way!!!!! I have my smile on with my pearly whites! read more

My go-to dentist for a few years now. Not only are the people super kind and nice, they're super professional and you can tell they've have been killing it in this field for years. Their work is second to none highly recommended! read more

There is no better dentist than Jean! I've never had more thorough cleanings in my life. Since following her recommendations on flossing and brushing, I've been cavity-free. At my most recent appointment, she used all the necessary pandemic precautions, and I felt very safe in her extremely clean office. I also appreciate her availability on Sundays, it makes my life so much easier. read more

When I went back to California to visit my parents, my tooth started hurting on a Saturday night. I called Laurel Dental of San Carlos, since I've previously been a patient there before and received excellent service. After I explained my problem, Dr. Wu immediately was able to prescribe me some medication for my tooth pain (which I subsequently filled at a 24h pharmacy!), and even managed to squeeze me into her busy schedule at 8am the next morning for a visit! She expertly addressed my problem and resolved my situation the next morning, so I have nothing but good words to say about her professionalism and bedside manner! Thank you for being so understanding, I will definitely come back to this clinic the next time I'm in town! read more

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Dr. Tran recently opened here. She is my primary dentist and I have followed her throughout the bay area. I am terrified of going to the dentist and always end up putting off my visits time after time. She gets you in and out of the chair and makes getting your mouth check painless! She's also opened here on Sundays so I get an extra weekend day to schedule an appointment. Dr. Tran is attentive and cares about me and definitely wants to make visiting the dentist the least stressful thing in your day. Parking is great here as well. No need to circle the block to come in and get a visit. read more

This place was listed as "in network" on Cigna. My family member who is visiting from out of town has Cigna and had a dental emergency this morning. After calling to confirm an appointment, we showed up to the office. The office told us they could not check our insurance on a weekend. We said we'd be happy to file it later but asked if they could take our copy of the insurance info and bill it against insurance tomorrow (ie, on a weekend). The woman at the front desk at this point tore up the xerox copy of our insurance and told us that the dentist could not see us. Would not recommend! read more

I have always hated going to the dentist ever since I was a child. I dont handle pain or mean dentists very well. My check up and cleaning visit to Laurel Dental was the best dentist visit I have ever had. Dr. Wu is friendly, considerate, and skilled. I told her i havent been in a long time and she could tell I didnt like dentists. Every step of the way, she told me what tool she was using and asked if I was doing okay with the procedure even though it was a cleaning. She is very skilled with her tools. Her xray machine was digitized so we had instantly. She even patiently explained the xray results with me. I actually learned something from this visit. Free floss too :) As for the facility, brand new equipment! Very clean office space. Staff was friendly and also informative. I booked an appointment 1 week in advanced and got in easily. Other places were booked a month. I will be recommending this place to all my friends and definitely coming back. Prices also cheaper than ones in belmont. read more

Stumbled upon this clinic when I was back home from college visiting family. The dentist and aids were so nice and friendly! Excellent bedside manner! From the moment I walked in, I was treated with respect and instantly felt a connection with the staff. They were very organized and passionate about providing good service, and their passion for dentristry and helping their patients shine through! Wait time was minimal, and I felt very comfortable during the entire experience. The dentist felt very trustworthy and did not try to push any procedures on me. She listened to what I had to say and what my opinions were, and worked hard to help me make informed decisions regarding my concerns. A+++! read more

Laurel Dental - General Dentistry Near Me - San Carlos, California

Great place to take care of your teeth while Covid! I had my appointment today and everything was super clean, they took my temperature and I filled a form about covid symptoms which made me feel very comfortable because I know they care about it. The dentist was very nice and explained to me what was happening with my tooth in a very easy way to understand. I would definitely go back! Excelente lugar para ir si necesitamos un dentista. Tienen todos los cuidados necesarios con respecto al covid, todo esta muy limpio y controlado. Me gustó mucho el servicio, especialmente la dentista fue muy amable y me explicó todo y la asistente habla español, lo que me ayudó muchísimo considerando que es difícil explicar cosas tan especificas en otro idioma. Definitivamente lo recomiendo! read more

The place was a really professional and staff was gentle Cindy was great in cleaning my chops and Dr Wu was very knowledgeable read more

Laurel Dental - Cindy Wong great caring hygienist - General Dentistry Near Me - San Carlos, California

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Dr. Wu is Amazing. Everyone in the office is very friendly and professional. The office is very hygienic and organized. The reason I went to the office was that my front teeth were very uneven with a small gap in-between the two front teeth. I have several consultations with other dentists before my co-worker recommended Dr. Wu's office in San Carlos. Dr. Wu listed several treatment options for me. She explained very well pro and con for each of the choices. The office lady in the front was very helpful. She checked with my insurance and requested a PRE-APPROVAL from my insurance. I felt very comfortable since I knew ahead of time how much to expect from my insurance company. Fast forward...Now, my front teeth looks fabulous. It is exactly what I always wanted! Thank you, Laurel Dental San Carlos, Great Team! read more

I would give a rating of 10 stars to the dental practice of Dr. Jean Wu if I could! I selected her based on reviews posted on NextDoor and Yelp-- they were all spot-on correct: she offers a wonderful mix of old-fashion attentive care and state-of-the-science dentistry. Dr. Wu does all the routine cleanings and dentistry work herself with the most gentle but thorough touch possible. She's soft-spoken and good-natured, sincerely mindful of her patients' comfort and health needs. Her office is spa-like serene and comfortable and is open on Saturdays and Sundays! Dr. Wu is so calming and careful that any qualms will be put to rest. Whether I'm worried about teeth development and braces for my daughter or a root canal for my elderly mother, Dr. Wu patiently and clearly explains the options. Dr. Wu makes keeping dental health for the entire fault easy! We could not wish for a better dentist. read more

I just got a new crown and my teeth cleaned and polished: Dr. Jean Wu can do it all - AND do it all so well: From teeth whitening and cleanings to crowns and root canals and much more. The quality of her work and her attention to detail inspire trust, gratitude, and admiration. Her kind, gentle, empathetic manner eliminates any fear or anxiety one may associate with seeing a dentist. I'm also very thankful that Dr. Wu practices preventive dental health care: She proactively fixes small problems before they become big, serious ones. She's simply the best dentist I've ever had. I always leave her office feeling happy and looking great: She's wonderful for my dental health and self-esteem! read more

Dr. Wu is AMAZING and I would HIGHLY recommend her to anyone!! She is so friendly and caring and always goes above and beyond what I would expect from a dentist. She is extremely gentle and continuously checks on my comfort levels during cleanings. The office space is clean and scheduling is very flexible. I have only great things to say about my experiences at Laurel Dental and with Dr. Wu! read more

Dr. Wu have been my doctor for a while and I have zero complaints about her. Not only she's good at her job, she is really kind to all of her patients and really want to know them more. I'm glad I found this office. read more

Speaking with Dr. Wu makes if very clear that she is very knowledgeable and that her top priority is the patient's experience. She makes procedures more comfortable than any other dentist I've been to, and makes sure to check in on how I'm doing even in the midst of a complicated procedure. She keeps the office quiet, the ambient lighting reasonable rather than harsh, and the music soft and soothing. I'd even go so far as to say the experience is more like a spa than a dentist! It's a lifesaver that she's open on weekends, and when I lost a temporary crown and needed an emergency replacement she gave me a same-day appointment, with no wait! Overall, excellent. read more

Good Dentist... Worst office staff EVER!!! I have been a patient of Dr. Wu's. I had to change my DeltaCare insurance plan (due to longer getting my insurance thru Covered California). It's basically the same plan, covering the same things. The office manager told Delta (and me) that since my plan has changed from Covered California to Delta Dental, she considers me a new patient and they are not accepting new patients. When I asked to speak with the Doctor I was told that speaking with her would do no good as she doesn't decide these things--even thought it is her practice. Shaking my head... I simply cannot believe this!!! Nor can I believe how extremely rude the office manager was. read more

Dr. Wu at Laurel dental is the absolute best. She is very kind, and considerate to her patients, and worked with me on my routine cleanings and veneers. She is also open on weekends which is great for me. I would recommend Laurel dental to anyone in need of dental care. read more

Dr. Wu is very knowledgeable about what she is doing and makes sure that you are also doing good too. She constantly asks if you have any pain or feel uncomfortable. I always feel that I am in good hands and do not need to worry. Previously, I have had dentists that do their work but leave you in pain and it really sucks! I would recommend this place place to my friends and colleagues any day! read more

Dr. Wu has been my dentist for almost two years now. My teeth weren't horrible, but they needed some deep, deep cleaning. Given the deepness of the cleaning that I needed, she has an INCREDIBLY light touch. And a WONDERFUL bedside manner. She is very concerned about the well-being of her patients and does her best to deliver her care accordingly. She is far from your average dentist; far above. You could even say that in many ways, she breaks the mold! I actually look forward to my appointments now because I know that I am doing something good for me and that it will be a uniquely pleasant experience. read more

I came in for a routine dental cleaning. I was a little nervous because my previous dentists have been rough and painful for my cleaning, but Dr. Wu was so gentle, considerate, and professional. The staff is attentive and efficient. I was in and out in under 45 minutes! I'm looking forward to coming back again! read more

Dr. Linh Tran has been amazing!!! I followed her here after seeing her in the city. Honestly dudes, I fear NOTHING in life (THATS RIGHT...TRY ME).....ASIDE FROM THE DENTIST, but Dr. Tran has really worked with me. She's very thorough and answers any questions you have. She is also the first dentist that really has explained my treatment plan to me and the cadence of my treatment and what the goals are. All of my previous dentists just got me in and out, but Dr. Tran knows that I care about my long term dental health and I can tell she cares too. She is truly passionate about teeth and it shows. I will never leave her!! read more