I had MAJOR problems with their billing system. This is a drop off and pick up dry cleaners. It's very nice to have this service. They were very consistent on their drop off and pick up times, hence 2 stars instead of one
The bills were quite a challenge due to the inconsistency of the billing cycle and the ticket numbers. Do you have an accounting degree? That would help. Unless you kept the tickets and audited the bills, you weren't sure if you were paying for your cleaning. Some months you would get a bill for 2 weeks of service, some months it would be for 6 weeks. They had a guy doing the billing as his second job, so you could never reach him and it took weeks to get an answer.
I ended up switching to a different service because of the billing issues. read more