Extremely Unprofessional and Disrespectful Staff - Terrible Experience
I had a terrible experience at this laundromat due to unprofessional and outright disrespectful behavior from the staff. One of the washing machines stopped working mid-wash, and when I informed an employee, I was told, "Unfortunately, we can't give you a refund - that's our policy." I expressed my concern, asking how it's acceptable for a machine to fail and for the business to not take responsibility. She said she'd tell the manager and walked away.
While I was explaining the situation to my mother, the employee interrupted and rudely said, "Are you going to continue to talk sht?"* I was shocked, as I had not said anything offensive. I told her I wasn't even speaking to her. Instead of de-escalating the situation, the "manager" joined in and said, "Since you were rude, I want you to take your sht and leave."*
We were forced to leave with soaking wet clothes -- including laundry still inside other washers that had not finished their cycles. While waiting, the two employees repeatedly made rude comments, walked past us giving dirty looks, and even told us to leave while our washers were clearly still running. Shockingly, they also walked outside and started taking pictures of our vehicles. When I took a photo of the so-called manager in return, she responded by giving me the middle finger -- incredibly unprofessional behavior.
It seems this is a pattern at this location, as another customer before me had a similar issue with a broken machine and was told the same thing: no refund, no help.
I would highly recommend avoiding this laundromat. Machines malfunction and there is zero accountability. Worse, the staff is aggressive, disrespectful, and clearly not trained in customer service or conflict resolution. read more