1. The Laundry Room

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Harvey, IL

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The Laundry Room

2.0 (3 reviews)
Closed • 6:00 am - 9:00 pm

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3 years ago

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Laundry Basket Laundromat

Laundry Basket Laundromat

(8 reviews)

The staff is always friendly and professional, but Brenda truly went above and beyond. I…read moreaccidentally left my daughter's clothes behind and didn't realize it until nearly closing time. Brenda was incredibly kind, patient, and helpful, never making me feel like an inconvenience. Exceptional customer service like hers keeps customers coming back. Thank you, Brenda--you're a gem!!!

This laundromat used to be one of the best ones in the Heights, but lately there seems to be a new…read moreissue every time I come in. The dryers aren't heating properly, and some of the washing machines don't get water until the cycle is damn near over. You end up having to add extra detergent and water from the sink just to get proper suds. When I brought these issues to the attendant's attention, instead of simply acknowledging the problem, I was met with an attitude and told that they "aren't mechanics" and that the water valve is slow. I never said you were a mechanic. I was informing you of an issue so that management could be made aware and, at the very least, a sign could be posted to let customers know there's a problem with certain machines. There's absolutely no reason to be rude to someone who is simply trying to make you aware of an issue. Customer service still matters. And then there are two giant signs that say NO PARKING, yet people are still allowed to park there. This makes it extremely difficult to bring your laundry through the front door, especially when you're carrying multiple bags or trying to load and unload your clothes. It also makes it difficult to access the designated parking area. This place really needs some attention. I hate to see a laundromat that used to be one of the best in the Heights go downhill because of poorly maintained equipment, confusing parking, and poor customer service. Hopefully management takes these concerns seriously and gets things fixed.

The Laundry Room - laundryservices - Updated October 2026

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