Honest staff, great meals! Helpful nonprofit! Well designed too! Thanks again for helping my mom!read more

Great place for seniors! Nice apts & cottages! Roomy & spacious. Close to Rt 91 & Rt 5. Grounds &…read morewoods beautiful & well kept. Food is outstanding!

This is where my grandmother is now living as a resident of their assisted living. It seems like…read morethere are lots of activities and things for her to do her age which is 98 and I think you should be kept quite busy every day so she wont be sitting in front of a television set as much anymore playing games and watching TV. She'll go out meet more people and make other friends friends.She has a really good apartment on the first floor which is right up the main lobby she is also able to overlook the back of the parking lot of the building was lots of activity people walking by and stuff all the time so if you feel like will do well there I'm hoping after the first few days she seems much happier than she was when she was home which was a little overcrowded with extra family members in it.

From the owner: Christopher Heights™ Assisted Living caters to our residents' wide array of individual needs in…read moreprivate apartments. Our mission is to help residents maintain independence by providing quality supportive services in a dignified living environment. We do this by promoting wellness and individuality in a home-like setting while giving residents choices to suit their lifestyles.

When faced with the difficult choice of a senior community for you or a loved one to live you will…read morebe very happy with your choice of Colony Retirement Homes III. Their meals programs makes them unique among similar senior living choices. And the atrium where their meals are served makes you feel like you are in a spacious resort. The apartments are among the best and their staff is unmatched as a caring group of people.

From the owner: Senior housing with a meals program.read more

I am deeply disappointed by the quality of care and dining services at this facility, especially…read moreconsidering the price of nearly $8,000/month. Many residents, according to conversations, are unhappy & have been looking to move elsewhere. The overall dining experience is consistently poor, and the food quality is far below what should be expected from an assisted living community. Meals are often nearly inedible: squash soup is watery, biscuits overly salty, and both chicken & red meat are so dry they can't be chewed. Breakfast items, like English muffins, arrive well after the rest of the meal is finished. Pancakes crumble from dryness & are in-edible, and dinners sometimes consist of nothing more than 1 piece of French toast, 1 pancake, and 2 strawberries. Portions are extremely small, leaving residents hungry and lacking nutrition. When residents ask for additional food, they're told there is no more (i.e. recently residents asked for an extra English muffin & were told there's no more) Unlike other facilities, Christopher Heights does not offer multiple meal options, so residents here often must accept the single dish served or settle for runny eggs. Requests for alternative meals are frequently forgotten, leaving residents without anything to eat except an extra biscuit. In one case, a resident's Thursday dinner that was missed was served to them for Friday dinner, soggy and unappetizing. Many have resorted to living off peanut butter and jelly, which is unacceptable for a senior care environment. Basic items such as mayo, jelly, and condiments are limited to a single packet, and when residents ask for more, they're told no more is available. Coffee requests are routinely ignored, and most times, never brought at all. Bread is consistently dark, hard, and unappealing, with no variety. There is no fresh fruit (fruit cups do not count) or salad options, further reducing nutritional balance. Also, the dining staff will remove plates prematurely, even when food is still on them. Overall, the combination of poor food, limited portions, lack of choice, inattentive service, and the number of residents who are unhappy paints a deeply concerning picture. For the cost, families expect dignity, nutrition, and responsiveness--not frustration and hunger. I cannot recommend this facility based on what I've witnessed and heard from multiple residents.

When it was determined that it was no longer safe for my Mom to remain in her beloved home, we…read morechose Christopher Heights of Webster to be her new home. Upon entering Christopher Heights my Mom marveled about how beautiful it was (it was brilliantly decorated for Christmas) and said "Wow, this is like a fancy hotel." My Mom's initial sadness about leaving her home quickly disappeared when she became engaged with people her own age, the plentiful activities at Christopher Heights, such as Bingo, trivia, sing-alongs and her favorite, the live entertainment. Compassionate companions attend to my mother's needs, taking her to the dining hall for prepared meals that she loves, keeping her room clean, assisting her daily needs and showing great concern for her safety. I unequivocally recommend Christopher Heights of Webster as a top notch assisted living facility.

I never ever have written a review on Yelp, but I feel so strongly about Middlewood's of Newington…read morethat I had to take a minute to tell you about our experiences there. The staff is friendly, knowledgeable and caring, I mean really caring and sweet. The food is delicious, healthy and there is plenty of it. If residents don't like food they just have to ask and another food will be made for them. There are all kinds of activities and excursions with plenty of staff to help; and they throw some of the best parties I have ever been too. Medical staff is on hand which is very helpful. My grandmother arrived and was very scared (she lived in her home over 65 years) I swear within a day or two she really started to love the place. She has made many friends. What I like best is that we don't have to worry about her. We don't have to spend the weekend, doing laundry, cleaning and help with her showering. We get to spend quality time with her. That's the best feeling in the world. The place has just upgraded the place, new carpets, new paint, new furniture everything is spotless and beautiful Kathy Braga is the Chief Fun Fairy and Director of Middlewood's. She runs a tight ship with lots of love. She makes everything run seamlessly. My grandmother has long term care insurance and they gave us so much trouble to get them to pay for my grandmothers care. Kathy dug in and we got the result we wanted they'd pay for her care. I don't believe that we would have gotten the same conclusion with out her. We love her, we love the place and we are very, very happy.

My mom has been at Middlewoods of Newington for a year now. It is very clean and well kept up and…read morethe staff is very friendly and helpful. The rooms are very comfortable and the hallways resemble a college dorm with small tables of knick knacks and seasonal decorations. My mom gets her hair, nails and pedicures done on the premises. Also on the premises is a geriatric doctor and psychiatrist, both of which my mom sees. There are activities every day and also a van that takes residents to doctor appointments, the store as well as field trips and Wii bowling competitions with other assisted living communities. There's something for every level of care for seniors and I am very happy to have my mom living there.

Don't walk but RUN away from this facility. My mother stayed in the Reflections section (Dementia…read moreunit). From the first week she moved in, they increased her monthly fee by thousands of dollars because she needed additional care. I would have agreed to it if they provided the care that they promised, but they did not. And once you are there, you are stuck paying the extra costs until you can get your loved one out. We had to hire private care to come in to care for our mother until we could find a better facility. Management does not care. We met with them several times, but nothing changed. My mother suffered many UTIs and a fall under their care, and several visits to the hospital. She was not like this when she first moved in. Neglect of general and hygiene care put her deeper and deeper into poor health. One example: My mother fell from her bed in the early morning. An aide came in and saw her on the floor. She looked at her but did not bend down to see if she was okay. The aide left and came back 15 minutes later with help. 15 minutes! I would not recommend this facility if your loved one needs assistance.

They are high pressure sales. Buy now or there won't be an apartment available. We have a long…read morewaiting list. If that's true, why are you constantly calling trying to get us to sign on the dotted line? Why not just go to the first name on this supposed waiting list? This facility did not even have my mom sign the contract even though she was perfectly capable of making her own decision to contract with a stay at home service just a week before and to sign the documents herself. Instead, they allowed her grandson to sign for her and to commit her to over a hundred thousand dollars a year. She didn't completely understand all of the extra fees. Almost nine thousand dollars a month for the most basic of care and you charge for phone and cable? You have extra fees for laundry to be done? She said, "They don't even provide toilet paper." When I asked how much it would be if my mom needed to be wheeled in a wheelchair to get to her meals etc., I didn't get a straight answer. It was, oh we'll reevaluate. We just can't say. They also charge $5,000 for you to even move in. When I asked what this was for, they said it's standard to charge for the nurse to sit with the resident and make a plan. Really? $5,000? The at-home service did that for free before she even signed their contract. Sounds like the sales person is getting a nice big commission.

My grandmother has lived here for 5+ years now and it's a great community for her. They have…read moresmaller apartments and larger ones so when she and my grandfather first moved in they started with a two bedroom and once he passed she only had to wait a few months to move into a smaller place. Everyone is very friendly and respectful. My only complaint is a few years ago they switched food providers for the Cafe and the food and service is a bit below average. Just like the government, there is no competition in this market so I understand why. I can't speak for the dining room as I hardly go there. Although rather expensive, I would recommend this place for a nursing home with attentive staff and people who truly care!

From the owner: Southgate at Shrewsbury is central Massachusetts' premier retirement community. Located in historic…read moreShrewsbury, Massachusetts, as a Continuing Care Retirement Community (CCRC) or life plan community, we offer independent living and assisted living. Rehabilitation and skilled nursing services are also available on-site, should the need arise. Southgate has been designed with an energetic, exciting, sophisticated lifestyle in mind. Situated on a 30 acre campus, our beautifully maintained grounds and distinctive architecture flow graciously into Southgate Park, where lush flowers surround our gazebo and heirloom fountain and align our footpaths. Since 1989, Southgate has been unsurpassed in amenities, hospitality, and service.

I live in California and a good friend recently died while living at Wellington and I belattedly…read morelearned that I was the executor of the will. They way I learned is that "Betsy" a Wellington manager went into the apartment and dug through piles of junk and papers to find the important legal documents. And that was just the beginning of her efforts which included moving, cleaning and contacting people. Who does that, based on loyalty and a dedication to the care-taking profession. I am so appreciative of the efforts of the Wellington team AFTER their tenant was gone. I know that nobody picks a retirement home based on what happens after death, but they should because that period is very stressful and time critical. As a surviving party, the support of Betsy and her staff was priceless and deserves my highest praise.

I would not recommend this facility for several reasons, one of which is based on the inability to…read morecommunicate information in a timely manner, regarding the wellbeing of family members entrusted to the care of this facility. Our family member was a resident in the memory care unit of the Wellington for a brief period of time, approximately two months, and we can only share our experiences during this time, and it may be different for other residents and their family members. Our family member had one private aide upon entering this facility, which we had to increase to three private aides to ensure their safety, proper care and assistance with daily tasks. Our family member endured repeated falls while under the care of this facility, several of which required further care and assessment at a local hospital/E.R. The initial tour presented as a positive, thriving, fulfilling environment that would promote care and comfort for residents experiencing this debilitating illness, which was not our family's shared experience. We did not witness shared programming or exercise activities in any of the community areas with residents, to promote wellness of mind or body. When our family made inquiries, requested clarification on specific situations, or requested meetings, there was consistent delayed responses that our inquiries had been forwarded to the appropriate staff, which only added to the lapse in time while waiting for responses. Each situation that came up, when inquiries were made by family members, they were responded to by either tasking us with further steps that we needed to take or accusations, but no accountability or action from the facility or offer of support for families. We understand that this disease/illness can present such varied needs, as it is as different as each individual afflicted, it is an unpredictable illness, but when your family member is having falls almost daily/weekly, or that they are consistently left in wet clothing or wet bedding, you do have questions/concerns or inquiries. We understood the needs of our family member who was a resident at this facility, which is why we also hired private aides, and did not task the facility with the full responsibility of our family member's needs, care. Again, each situation is different, needs are different, and this was our experience during this brief stay, which may not be shared by current residents and their family members. Our family member did not have a positive experience, we did not have a positive experience, while entrusting our family member to the care of the Wellington and their staff, and we feel they failed at their tasks that were presented at the onset of our initial inquiries regarding residency. We had the same expectations of this facility and staff that we demanded from ourselves, and we feel that this facility did not live up to the task, bordering on neglect. Staff was not properly trained in daily care, hygiene or cleanliness of resident and their living space. Many times our family members were tasked with the cleaning of this shared room. Staff was not properly trained in how to communicate detailed information regarding residents, how a residents overnight went, how their meals were received, did they eat, or how to communicate with the residents who were at different stages of Dementia. We received several reports of residents who were "yelled" at, not treated well, with dignity and respect that they so richly deserve. It is extremely scary to think that our elderly are treated in such a manner by others who are supposedly trained in this field, lacking compassion, respect and the elderly are completely shrugged off and set aside, sometimes pumped with a sedative recommended by staff, to keep them from displaying their own unique personality. It's sad to think that this is the way of the future regarding eldercare.