We have a so-called worker here who does NOTHING but sit in the kitchen and play with her phone and…read moresells my sister pot, She steals not just money and food stamps from my mother but our pull-ups, wet wipes, etc, etc, And they never send anyone when that girl isn't here, My mother has nobody Friday night, Saturday Night, Sunday at all, They tell me they can't make them come it's not their problem, It's a disaster.

Since Wanda left this agency it's management by chaos. Management does not call when workers are…read morelate or not coming at all. They blame "unreliable" workers but what do unreliable workers have to do with the agency calling a disabled client to tell them their side is out for the day and no one is coming? I relief on my worker to take my to an important weekly appointment at Cooley Dickinson's cancer center. She showed up four times and then I was left hanging. Then the agency sent out two new people. I specifically told them not to schedule anyone for my appointment day as, I cannot take the chance of missing this appointment. They ignored me and scheduled someone anyway. Then, they told me my schedule would be changing every week at which point I told them forget it. I don't want your agency anymore. Poor management. I had no problem with the workers... Just the management. Don't do business with them you will go crazy trying to schedule your own doctor appointments not knowing when your aide is due to show up.

Nicole and staff at Ruth's Way are incredibly supportive and helpful during a difficult time in our…read morelives of recovery. Nicole is supportive in assisting with recovery and services that might be needed to move forward. There is a community feel to the house and everyone respects on another and different stages of recovery. I'm proud to say that I was there healing when no one was there for me. I found myself again with the help of the program.

From the owner: A beautiful, homelike residence for seniors of all faiths who value their independence, but may…read moreneed assistance with day-to-day living activities. Comprehensive care is one of the wide range of life care services we offer, meaning we can transition residents into other programs or services as their needs change over time.

All of the nurses, doctors, even the front desk employees were nice. The er doctor who I was…read moreassigned to was very knowledgeable and even reassured me. He was very nice and kind. He explained everything well and answered all of my questions. He even let me know that it's difficult to find a pcp here in ma. He told me to come back to the er in the meantime if any problems arose (which thankfully I didn't need to) until I found a pcp. He told me to call around for a pcp and to take whatever next available appt was available, which ended up being 4 months later for me. This was my experience, yours could be different from mine.

This hospital's emergency is not resource to the western ma community. Zero effort, zero concern or…read moreregard for your situation, zero involvement in understanding your medical emergency or how they can help relieve your immediate situation. I woukd avoid this northampton hospital at all costs.. my wife has been laying facedown in the lobby on the floor fir 45 minutes with zero cincern from 5 woman sitting behind the check in glass. Somehow we need to wait until a bed opens up in this recently expanded hospital that seems to be void of effort or concern.