Amazing place to stay! Clean, well maintained, friendly staff, pet friendly although you'd never…read moreknow it. My one caveat was the placement of the tv for the bed. It was at an awkward angle. Breakfast buffet was different for the 2 days we were there. Plenty to choose from, including A fixings bar for oatmeal! Will return if in the area!!

Great hotel near the Albany airport. Near a few places to eat and Target. Free breakfast is legit…read moreand had items I've never seen before. Veggie sausage!!!!! What!!!! This was awesome and they had Silk soy milk in case you wanted a dairy alternative. Even had little premade burritos in the warmers. It sure if those were vegetarian, but a nice touch. Rooms were spacious and clean, got a good night's sleep. I would definitely book next time I need a spot near the airport. Also pet friendly for a reasonable stay fee as opposed to a daily fee.

This is a 2 star hotel, so let's not pretend we're checking into the Ritz. That said, the staff is…read morefriendly, and they greet you with free freshly baked cookies--which is honestly a pretty solid way to start. There's a small gym, indoor pool, water fountain, ice machine, and free breakfast. And the breakfast actually has a decent selection: coffee, tea, juice, milk, waffles, sausage, eggs, cereal, fruit cups, yogurt, bread, Danish, bagels, etc. The room is a good size and comes with a TV, alarm clock with charging ports, refrigerator, ironing board, and a little closet. Basically, all the usual basics are covered. It was surprisingly quiet... right up until our last night, when we discovered the walls apparently have absolutely no interest in keeping secrets. You can hear EVERYTHING. Paper-thin walls would be putting it politely. The neighborhood behind the hotel is residential, which is nice, and overall the hotel gets most of the basics right. And then we get to the floors. Dirty. Dirty. Dirty. I'm not even going to say much more because I'll let the pictures speak for themselves. And just to be clear, these pictures represent approximately 30 minutes of walking around the room. At that point, we decided shoes were probably a good idea--and they stayed on until we went to bed. So, congratulations, hotel. You managed to take a perfectly decent 3-star stay and turn the floor into a complimentary science experiment in "How Much Dirt Can a Room Collect?" Three stars feels about right but the dirt on feet made it 2 in the rating . The cookies definitely helped.

This is a 3 stars hotel so don't expect luxury. The staff is friendly and you are welcome with free…read morebaked cookies. My friend called ahead to see if they can put our 2 rooms next to each other and they said they would try and they did put us next to each other. There's a small gym and indoor poor, water fountain, ice machine. Free breakfast is included. It has coffee, tea, juice, milk. Waffle maker, sausage, egg l, cereal, fruit ina cup, yogurt, bread, danish, bagel etc. The room is pretty good size. Has a TV, An alarm clock we with charging ports, a fridge, ironing board and a little closet. It was pretty quiet at night (but I guess that depends on the guests). I went for a run in the morning, the neighborhood residential behind the hotel. It gets most of the basics right. Our door hinge was a little loose so we have to lift the door up a little to close the door no big deal.

The good: this is in a safe area, the bed was comfortable, the check in was fairly simple…read more The bad: felt sketchy once inside. Definitely a low end hotel. The sheets had stains (they were clean, but had stains) The window seat gave me the heebie jeebies. The sink had a hole it in. Baseboards had little hairs on it. It wasn't bad enough that I wanted to leave, just wasn't super clean. The hallway smelled like smoke, and they allow pets so we heard a lot of noise from the hallway. If you need a place to simply lay your head- sure. But if you want to enjoy your stay further.. I'd pass on this. We didn't dare take advantage of the breakfast. We were too put off by the place. The key card was even dirty. No WiFi password was given.

I had two stays here within the past year that ended up being somewhat opposite impressions, but…read moreboth ultimately serviceable. I think I may look for a different accommodation when next in the Albany area, however. LAST SPRING I enjoyed two nights in a first floor room that was reasonably sized, with the comfort I have come to expect from other Microtels. Not too big and not too small is what keeps me coming back to the chain. The breakfast offerings were light. THIS EARLY SPRING I came back to the area and was given a second floor room that had clearly not been cleaned. The bathroom area was also unusually and unpleasantly rusty in appearance. To their credit, the staff obliged in my request for a room change. The follow-up room, also on the second floor, was adequate but not as up to date and spotless as I remembered from the first floor experience in 2024. Hotel is very convenient to shopping, I-87, route 7, Albany airport and other area attractions.

I booked the hotel through Chase. Travel I was originally going to stay here on a Friday night, as…read moreI was flying out of Albany on Saturday. I had to fly home a day early, I called Chase, Travel, who checked with the hotel, and they were, no problem at all. They were very flexible. It's a great location, right next to the freeway, but far enough back that you don't hear any noise , and only about 10 minutes or so from Albany airport. I checked in, and everything in the hotel was clean, bright, and modern. The gentleman who checked me in was very friendly, very personable, continuously called me by name, and he got me checked in. Because I'm a higher level with IHG, I got a little "goodie bag" with snacks. I thought that was nice. The hotel also has a little "snack shop" with sundries and food that you can buy. Prices are a little bit higher, but that's expected because you were buying them directly at the hotel. The room itself was modern and spotless, it was a decent sized room. The TV got a great picture, it had a Keurig available, and there was also a fridge and microwave. There was a desk to eat or work at, and plenty of places to charge my gear. The Wi-Fi was fast enough to stream video. The bathroom was also spotless. This is very minor, but the bathtub did not have any type of bathmat or anything like that to stand on. There was a grab bar to grab in case one slipped, but it would be nice to have a bath mat. The bed was comfortable, and I slept like a baby. The hotel has an indoor pool and a hot tub, and a fitness center, of which I did not use. They also have a free laundry for guests, and that came in very handy. I'm glad I didn't have to fly home with dirty laundry. The breakfast in the morning was excellent, hot and cold choices, including cinnamon rolls, pancakes, eggs, proteins, juice, hot and cold cereal, cocoa, and coffee. A very nice stay that definitely lives up to the IHG brand. Thank you for a great night.

What should have been a minor maintenance issue turned into one of the worst hotel experiences I've…read morehad because of the General Manager. During my stay, I dealt with hair in my bedding, a leaking refrigerator, a replacement refrigerator that leaked a brown substance and filled the room with an overwhelming odor, and then another refrigerator that stopped working altogether. Through every issue, the front desk staff were kind, apologetic, and did everything they could to help. The problem was the General Manager, Shelia Annokyia Dubanowich When I politely requested a new room after multiple refrigerator failures, she immediately interrupted me and spoke over me. Instead of asking to see the photos or thanking me for documenting the issue, Sheila questioned why I had taken them in the first place and bluntly told me, "You're not getting a new room. We're booked up." There was no empathy, no apology, and no effort to make things right. When I expressed concern about the substance that had leaked from the refrigerator, Sheila immediately corrected me after I referred to it as Freon and assured me it wasn't toxic. Whether it was or wasn't, was not the point. As a guest, I wasn't looking for a technical explanation. What disappointed me most was her attitude. She came across as defensive and dismissive instead of listening to a guest who had experienced repeated problems. She even criticized members of her own night staff during our conversation, suggesting that because of what they are paid, they don't always care or do their jobs well, which I found unprofessional--especially since those employees had treated me with far more courtesy and respect than she did. Maintenance issues happen. Leadership and customer service are what determine whether guests return. The front desk staff earned my appreciation. Sheila, on the other hand, could use some Management and Customer Service training. Nobody cares Sheila, that you used to work for the FBI. Guests should never feel like they're being interrogated when they're simply reporting a problem. Unfortunately, that's exactly how my interaction with Sheila felt.

Each and every member of the staff go out of their way to welcome you. There are so many wonderful…read morelittle touches that makes staying at the Century House a delightful experience. Fresh iced water, infuse water, lemonade, and delicious coffee are available for most of the day. The pool area is welcoming and very clean. Tables with chairs and many lounges plus towels are provided. Showers have been updated and bathrooms are fully equipped. Plenty of storage in the room for people staying for an extended period.

In a world where are hotels look the same, we booked this hotel while on a college visit tour for…read moremy daughter. From the street and the upper parking lot this hotel looks closed but drive around to the main entrance and everything starts to take shape, The front steps lead up to a very cozy lobby with a fire in the fireplace and beside that is the front desk. The staff at the front desk were very efficient and friendly with getting us checked in. The whole decor is colonial in style without being stuffy. The room was different in style than the front lobby. The room was extremely comfortable and cozy which was needed after a long night of travel and the first college tour. From the desk and headboards the style was a bit more modern with the bathroom door being a barn door style . The room was very quiet and the view was serene. In the morning the complimentary breakfast was a little above average with a couple unique items like fresh scones. This is a place that I would book again if I needed to stay in the area. Why stay in a box when you can stay in comfort and style

Great value, we booked the day of. Room was clean and bed was comfy. Bathrooms were big. Had…read moremicrowaves, stoves, and fridge. They also had a great breakfast from 7-11 the next morning it had a really good chorizo, scrambled eggs, sauces, and omlette. Also biscuits with gravy. And fresh fruits and yogurts. And waffles and pancakes which we didn't get, too full. Great value and will stay again!

I am a regular member at this Hilton location as I travel up to Albany for work very often. This…read morehotel is one of the best hotels in the Albany area, and I have stayed at at least 10-15 different hotels in the Albany area. It is definitely the best Hilton location. They provide a very diverse breakfast, which changes somewhat daily, however there is also a nice variety to choose from including Greek yogurt which is what I typically have with berries and almonds. The gym is open 24hrs a day, the staff is very helpful and the location is great given that the street has dozens of restaurants, shops and the airport nearby.

3 different buildings. The entrance looks decent with a large chandelier…read more Recently renovated. But that was half the problem. The floors were cheap/VERY slippery. The bed was also cheap but at least okay for one night. Main doors didn't lock all night but at least the hotel doors worked. Chair was not that sturdy so you might need one from the car. The desk and amror were both dated and the desk didn't even have a knob to open! TV was awful to use as there was no directory and the channels were 170-210!! Don't ask. No pool used. Idk if it's seasonal/outdoor or closed. Breakfast was cheap small pancakes and cereal. That was about all they had. Again it was okay for one night. But after having choice book it I'm in no mood to do that again as I think we could have done better.

First let me just start by saying that this place was very dirty and very outdated. Parts of the…read morehallway carpets had huge slits and rips in it. Our room wasn't really not that good either. The room furniture had tears/rips in it and there were also stains on the wall and carpet. This place was in fact so bad that me and my family decided to just drive 4 hours all the way back home then to sleep here. I do not recommend staying here.

mattress felt about 30 yrs old. no ice. 1 machine broken looked like for about a year. Wife left a…read morespecial pillow when we checked out and when i called just hours later to ask them if it was found the desk clerk just blew me off. said it wasn't found but clearly never bothered to look. never again.

The service was Horrible! The desk attendant at night is unprofessional. He was sleep when I came…read morein then instead of seeing if I had a reservation he just charged me for a room! The card I gave him was for the deposit is what I expected and was using a particular card for the protection offered by that card so I know the balance was sufficient for deposit. He added a bunch of charges to my card then the deposit wouldn't go thru and he tells me it's because I didn't have enough on the card.Then he sits and starts scrolling online like I'm not standing there trying to get this situation resolved. I could have used another card then have them holding money on two of my cards I wasn't doing that! He was disrespectful and condescending.Regardless of where I stay I expect better than this!

Nice hotel . Spotless clean , most trendy and thoughtful hotel room with great features …read more Everything is just as comfortable as I thought. Wonderful memory , will come back . Highly recommended

I stayed here for two days on business. It is in a convenient location because it is close to a…read morelot of restaurants and shopping venues, but a car is still needed. Jennifer, the front desk receptionist, did an excellent job during check-in. I arrived early, and she found a room for me right away. She was quick, friendly and efficient. She also automatically provided me and other Rewards members two water bottles. The rooms were renovated, spacious, and clean. Some TV channels like FOX News and ESPN were not working because of the current Direct TV/Disney dispute. Free breakfast is provided only to Residence Inn guests. Courtyard guests must pay a la carte at the restaurant The Bistro, which is located in the hotel lobby, but the food and drink are so expensive that most of my co-workers and I ate at the Starbucks less than a mile away. We went to The Bistro at night for drinks. All drinks were so strong that some of us got inebriated on only one drink. They were not watered down. I had the Cherry Old Fashioned, which the bartender said is the restaurant's most popular cocktail: Bourbon, Bourbon Cherries and muddled fruit. For $12, it was a bargain! There are two seating areas outside, each having a fire pit table. They were the highlight of our stay. We imbibed our cocktails and chatted there. Sitting by the fire was a pleasant way to unwind after a hard day's work. I highly recommend the Courtyard Albany Airport, for business or pleasure.

I stayed at The Clocktower for two nights as a solo traveler. For the most part my stay was good,…read morewith a couple exceptions. Check-in was fine and took just a few minutes. The staff wasn't overly friendly or enthusiastic, but that's okay. The elevators were fast and I never had to wait. My room on the third floor, near the end of the hall, was quiet. I heard noise from neighboring rooms, but only while passing by. I did not hear any noise from traffic or people overhead. The room was spacious, with a firm yet comfortable king bed and a large pullout couch. Four guests could have easily shared the space. The closet alcove offered plenty of hangers, plus an ironing board and iron. I didn't use the coffee maker, microwave, or mini fridge, but it's nice that they offer them. The bathroom was spacious and the water pressure was great. The hot water came on immediately and the temperature didn't waver. Some of the "gold" finish was coming off the mirror, and the wall outlet wasn't completely screwed into the wall. I was counting on body wash, since I'd forgotten to pack my own, but no such luck. Judging by the rack screwed into the shower wall, they used to offer shampoo, conditioner, and body wash, but it was empty. The thermostat worked just fine and the blackout curtains were appreciated, but the wall outlet under the desk threw off a bright blue light into the room. The TV and remote worked well and the WiFi was mostly fine, although I did notice a few drops. The included breakfast was pretty standard, offering eggs, ham and sausage, fruit and yogurt, cold cereal and bagels/muffins, plus coffee and juices. The breakfast room is huge so even though it's very popular, no worries about finding a table. My second morning (Sunday) seemed much lighter on choices; for example, they were out of yogurt, cereal, and sausage patties. Checkout was nonexistent, since the front desk people were all in the back room chatting amongst themselves. I just tossed my keycards into the bin on the counter and went about my business. I feel The Clocktower ranks a solid four stars based on my stay. I'd consider staying here again in the future.

Let me start with the positives - great location & price. Good amenities. Friendly staff…read more Now a few things that I would like to share . The bathtub is very slippery when wet & there is no bar to even hold onto. You have to get in before you turn water on. Very difficult for anyone with a disability. Next, the bldg or sign of hotel needs to be lite up at night. I passed the place at night at least two times, even though I had the location. Difficult as you are on a busy road route 9 (R).