I am a regular member at this Hilton location as I travel up to Albany for work very often. This…read morehotel is one of the best hotels in the Albany area, and I have stayed at at least 10-15 different hotels in the Albany area. It is definitely the best Hilton location. They provide a very diverse breakfast, which changes somewhat daily, however there is also a nice variety to choose from including Greek yogurt which is what I typically have with berries and almonds. The gym is open 24hrs a day, the staff is very helpful and the location is great given that the street has dozens of restaurants, shops and the airport nearby.

Very dirty. Only stayed here one night and you can tell they only clean once a week by the amount…read moreof dead bugs in my room. You big corporations get enough tax breaks on our tax dollars and can't even staff your properties correctly to make sure they are clean.

Good enough location for our visit to relatives. Paid more for a 1br suite and while spacious there…read morewere numerous issues---touted having a TV in each room....only one worked and having brought this to the attention of the front desk....never resolved over the 3 nights we stayed there. We learned that one should request a room on the quiet side of the building or get a room on the 6th or 7th floor because of noise from the very busy street---the 1br were only avail on the street side and having a room on the higher floor didn't really help...pretty noisy. Being on the 6th floor....water temp and pressure were issues. Lastly, as a diamond member you are supposed to get a $10 credit for yourself and one other registered guest in your room --in my case, my wife. Just reviewed our bill and noticed we only got one credit each day even with receipts that clearly indicated 2 people....and yes, rechecked to make sure my wife's name was on the reservation and it was. So....couple things they need to work on.

I had to stay here for work, but it was really a hotel that is in need of updates and a deep…read morecleaning. My room's carpets had visible stains that smelled like urine (no I didn't stick my nose in it, but it was that strong). The air conditioning smelled musty. And the icing on the cake... the hotel's hot water was not working when I went to take a shower.

Lovely historic home and a gracious host with an eclectic taste in art and furnishings which means…read morethere is something beautiful to look at everywhere. Great location a minute from downtown Troy. Breakfast was delicious and not "overdone" like some B&Bs. Our room was great and bed very comfortable and good shower pressure for an old home. We did not mind the sound of cars on the road in front of the home, but if you're sensitive to that maybe get a room in the back. Highly recommended place in a great area of NY.

Not much more to be said than what everyone has written. John is an amazing host and chef. He…read moreoffered suggestions for dinner and places to visit in the area. We stayed in the Josephine Baker Room and were met with outstanding and comfortable accommodations. The inn is eclectically designed and styled for comfort and enjoyment. Breakfast was delicious and made fresh that morning. Thank you John (and Angus, the greyhound) for a wonderful stay. We enjoyed your company immensely. You have set the B and B expectation bar very high for all future travels and stays!

I went to get breakfast and was greeted by this super nice energetic and full of joy woman names…read moreLinda she was so sweet and made my day even tho it just started while I ate she made conversation with people and was nothing but beyond sweet and amazing.

The soup is a lie. Don't believe the reviews that say there's soup…read more Since I'm not allowed to post this review without writing more, I will say the cookies were good. I didn't like the half wall for the shower, though. The front desk clerks were not particularly cheerful, but I guess that's to be expected in a place like Albany. All in all, it's not bad for the price.

I booked the hotel through Chase. Travel I was originally going to stay here on a Friday night, as…read moreI was flying out of Albany on Saturday. I had to fly home a day early, I called Chase, Travel, who checked with the hotel, and they were, no problem at all. They were very flexible. It's a great location, right next to the freeway, but far enough back that you don't hear any noise , and only about 10 minutes or so from Albany airport. I checked in, and everything in the hotel was clean, bright, and modern. The gentleman who checked me in was very friendly, very personable, continuously called me by name, and he got me checked in. Because I'm a higher level with IHG, I got a little "goodie bag" with snacks. I thought that was nice. The hotel also has a little "snack shop" with sundries and food that you can buy. Prices are a little bit higher, but that's expected because you were buying them directly at the hotel. The room itself was modern and spotless, it was a decent sized room. The TV got a great picture, it had a Keurig available, and there was also a fridge and microwave. There was a desk to eat or work at, and plenty of places to charge my gear. The Wi-Fi was fast enough to stream video. The bathroom was also spotless. This is very minor, but the bathtub did not have any type of bathmat or anything like that to stand on. There was a grab bar to grab in case one slipped, but it would be nice to have a bath mat. The bed was comfortable, and I slept like a baby. The hotel has an indoor pool and a hot tub, and a fitness center, of which I did not use. They also have a free laundry for guests, and that came in very handy. I'm glad I didn't have to fly home with dirty laundry. The breakfast in the morning was excellent, hot and cold choices, including cinnamon rolls, pancakes, eggs, proteins, juice, hot and cold cereal, cocoa, and coffee. A very nice stay that definitely lives up to the IHG brand. Thank you for a great night.

What should have been a minor maintenance issue turned into one of the worst hotel experiences I've…read morehad because of the General Manager. During my stay, I dealt with hair in my bedding, a leaking refrigerator, a replacement refrigerator that leaked a brown substance and filled the room with an overwhelming odor, and then another refrigerator that stopped working altogether. Through every issue, the front desk staff were kind, apologetic, and did everything they could to help. The problem was the General Manager, Shelia Annokyia Dubanowich When I politely requested a new room after multiple refrigerator failures, she immediately interrupted me and spoke over me. Instead of asking to see the photos or thanking me for documenting the issue, Sheila questioned why I had taken them in the first place and bluntly told me, "You're not getting a new room. We're booked up." There was no empathy, no apology, and no effort to make things right. When I expressed concern about the substance that had leaked from the refrigerator, Sheila immediately corrected me after I referred to it as Freon and assured me it wasn't toxic. Whether it was or wasn't, was not the point. As a guest, I wasn't looking for a technical explanation. What disappointed me most was her attitude. She came across as defensive and dismissive instead of listening to a guest who had experienced repeated problems. She even criticized members of her own night staff during our conversation, suggesting that because of what they are paid, they don't always care or do their jobs well, which I found unprofessional--especially since those employees had treated me with far more courtesy and respect than she did. Maintenance issues happen. Leadership and customer service are what determine whether guests return. The front desk staff earned my appreciation. Sheila, on the other hand, could use some Management and Customer Service training. Nobody cares Sheila, that you used to work for the FBI. Guests should never feel like they're being interrogated when they're simply reporting a problem. Unfortunately, that's exactly how my interaction with Sheila felt.

Amazing place to stay! Clean, well maintained, friendly staff, pet friendly although you'd never…read moreknow it. My one caveat was the placement of the tv for the bed. It was at an awkward angle. Breakfast buffet was different for the 2 days we were there. Plenty to choose from, including A fixings bar for oatmeal! Will return if in the area!!

Great hotel near the Albany airport. Near a few places to eat and Target. Free breakfast is legit…read moreand had items I've never seen before. Veggie sausage!!!!! What!!!! This was awesome and they had Silk soy milk in case you wanted a dairy alternative. Even had little premade burritos in the warmers. It sure if those were vegetarian, but a nice touch. Rooms were spacious and clean, got a good night's sleep. I would definitely book next time I need a spot near the airport. Also pet friendly for a reasonable stay fee as opposed to a daily fee.

Awesome hotel with plenty of parking on the backside and really cool, modern, decor…read more Super easy to check in, forgot to do it on my app otherwise it would've been even easier. I stayed here only one night but it's the perfect place to stay at near downtown Troy. Highly recommend the Venezuelan spot right nearby "Oh Corn!" and Jacob Alejandro for some delicious coffee. The room was very clean, cozy and cold. The perfect way you want it! The blackout curtains kept all the light out and during the day it had some amazing natural light coming in. The lobby area is perfectly equipped with lots of TVs, booths, seating areas for business meetings or just getting some work done and hanging out. Overall, great place to stay at if you're in the area. There's so much to do in Troy and so many fun local businesses to visit!

Not a bad hotel. Typical Courtyard. Plus is that there are plenty of restaurants just walking…read moredistance. Negative is noise. Right next to freeway. No bathtubs either. Stayed this past week since lowest rate. Decent parking but next to Hudson River. Was worried my Jeep would get swept away with all flooding this past week, but was safe. Walking distance to RPI which is a plus if attending University function there.

I highly recommend this hotel. A friend and I stayed here two months ago, when we came to the area…read morefor a concert. The staff are warm and welcoming. (The late night crew were great!) Some hotels have cookies for you in the lobby, when you're entering or leaving. This place had soup! It was a welcome surprise. The complimentary breakfast was great! The women who were adding foods and cleaning up were very kind! This hotel was undergoing construction, when I stayed here. I'm not sure if that's all done.

What a disappointment from beginning. Lobby has1 girl at the counter working slowly. Finally…read morechecked in and went to the room. My king bed room had 2 queen beds an smelled like dirty feet. Complained and got to a king bed room. Less stinky but not broccoli fresh. Everything is worn and torn and old. See my pictures. Not sure I'm going to stay here.

I clean Air B And B's. Came with family for a Graduation service. Sad and disgusting place!…read moreMold smell, mold on the front door. Sink in bathroom did not drain. The smell was a mold mixture with some kind of Chemical spray. I cleaned my C Pap machine out before I used it after one night there and the smell is still in my machine. All of the belongings I had with me are still in my car, I am afraid to take them out, hoping if there is anything alive in them the heat will kill it. Our front door matt had not been swept or cleaned in probably over a year or more! There was filth everywhere! I should have just slept in my car. I'm mortified and have PTSD from the place. I had no option to stay somewhere else. I'm not a snob I can ruff it with the best of them, but this place should be closed by the health department. I had to clean things just to stay there.

I liked it there. I found the community atmosphere charming (salt of the earth crowd). If you're…read moresnobby, looking for luxury,go somewhere else. Yes,it's a bit rough around the edges,but I found it plenty comfortable. The bed was clean, that's the most important part of course. I thought at first that the ice machine was lame and insufficient (With it's broken lid/door and all) but we hat plenty of ice. The microwave in the lobby didn't work,but there was an ample supply of reasonable coffee provided in the morning and that's what I wanted the microwave for anyway. I was in room 102 and had a nice chat with friendly folks on the bench outside. My nextdoor neighbors for 3days. The guy in the office was nice. Over all I had a good experience there. A step back in time in a way. I liked it.

Lovely bed and breakfast in a wonderful and quiet neighborhood! They are right next to the water…read morethat we could enjoy the view and the squirrels everyday. I really like that we could choose our breakfast the night before. They offer many options for breakfast. The food is tasty and the table/silverware are nicely curated. There are many beautiful art pieces around the house. I love that the Saratoga room that we stayed is decorated with horses in paintings and sculptures. They also have pictures of the family who used to live here.

We were looking at staying over north of Albany and came…read moreacross Oakcliff in Waterford, NY. It's just lovely, filled with beautiful antiques and very tastefully restored. It has an amazing view too, right on a bend of the Mohawk River. The location is close to Saratoga and Schenectady too. The Hosts were easy to talk to and interesting and the breakfast was delicious! Couldn't recommend more highly.