My wife and kids tried to stay here during a snowstorm. Their system was down so they told her to…read morereserve through Priceline. She did, then they refused to give her a room, even though she had already paid for it, because they didn't know how to process a Priceline reservation when their system was down. My wife waited two hours with hungry kids then gave up and went to Days Inn. Priceline refunded the money -- but beware, if Homewood Suites' system is down, stay elsewhere.

Very dirty. Only stayed here one night and you can tell they only clean once a week by the amount…read moreof dead bugs in my room. You big corporations get enough tax breaks on our tax dollars and can't even staff your properties correctly to make sure they are clean.

Good enough location for our visit to relatives. Paid more for a 1br suite and while spacious there…read morewere numerous issues---touted having a TV in each room....only one worked and having brought this to the attention of the front desk....never resolved over the 3 nights we stayed there. We learned that one should request a room on the quiet side of the building or get a room on the 6th or 7th floor because of noise from the very busy street---the 1br were only avail on the street side and having a room on the higher floor didn't really help...pretty noisy. Being on the 6th floor....water temp and pressure were issues. Lastly, as a diamond member you are supposed to get a $10 credit for yourself and one other registered guest in your room --in my case, my wife. Just reviewed our bill and noticed we only got one credit each day even with receipts that clearly indicated 2 people....and yes, rechecked to make sure my wife's name was on the reservation and it was. So....couple things they need to work on.

I stayed at this hotel recently for a weekend-long event, and I enjoyed my time here. Our…read moreaccommodations for the convention worked out well, and we even have room to grow. The hotel staff were very friendly and accommodating. The food for the meals we got for our event were very good, delivered on time, and the staff were very professional. The layout is a bit nonstandard in that the floors below the third are labeled (in descending order) as L (Lobby), BL (Ballroom level, which is where you enter), and ML (I don't remember what that stood for, we never went on that floor). Check-in was a breeze, and coffee is provided in the morning in the lobby. Meeting/function space is available on all the "L" levels. The hotel has a dining area. Breakfast is available a la carte or as a buffet for $12.50, which was a very reasonable price for what was provided. My room, a suite, had a view of Troy to the west and south. The shades made the room VERY dark at night (a plus), but since the hotel is along Route 7, you could hear traffic, particularly motorcycles and sirens, at night (a minus). The hotel is "slightly" older (I heard it's 15 years old), and it reflects that in some ways, including a traditional shower, and key-into-slot access instead of proximity/tap keys. One quirk about my room is that the bathroom door swung out and actually overlapped with the space for the door into the room, meaning if the bathroom door was open, you couldn't open the other door easily - rather poor planning on whoever designed this. There were a couple of very small glitches with my room, but they were easily and quickly fixed by the staff. This hotel is a good choice for a stay in Troy. It's not adjacent to either downtown or RPI, but it's reasonably close.

Great hospitality and food!! Would definitely come here again when visiting, had fun decor and…read morespacious rooms.

Everything about the house and host!! John is a superb owner, manager and cook. We enjoyed the…read morewhole atmosphere, the conversation and excellent breakfasts. We'll go to Troy just to experience John's hospitality.

The soup is a lie. Don't believe the reviews that say there's soup…read more Since I'm not allowed to post this review without writing more, I will say the cookies were good. I didn't like the half wall for the shower, though. The front desk clerks were not particularly cheerful, but I guess that's to be expected in a place like Albany. All in all, it's not bad for the price.

In a world where are hotels look the same, we booked this hotel while on a college visit tour for…read moremy daughter. From the street and the upper parking lot this hotel looks closed but drive around to the main entrance and everything starts to take shape, The front steps lead up to a very cozy lobby with a fire in the fireplace and beside that is the front desk. The staff at the front desk were very efficient and friendly with getting us checked in. The whole decor is colonial in style without being stuffy. The room was different in style than the front lobby. The room was extremely comfortable and cozy which was needed after a long night of travel and the first college tour. From the desk and headboards the style was a bit more modern with the bathroom door being a barn door style . The room was very quiet and the view was serene. In the morning the complimentary breakfast was a little above average with a couple unique items like fresh scones. This is a place that I would book again if I needed to stay in the area. Why stay in a box when you can stay in comfort and style

I booked the hotel through Chase. Travel I was originally going to stay here on a Friday night, as…read moreI was flying out of Albany on Saturday. I had to fly home a day early, I called Chase, Travel, who checked with the hotel, and they were, no problem at all. They were very flexible. It's a great location, right next to the freeway, but far enough back that you don't hear any noise , and only about 10 minutes or so from Albany airport. I checked in, and everything in the hotel was clean, bright, and modern. The gentleman who checked me in was very friendly, very personable, continuously called me by name, and he got me checked in. Because I'm a higher level with IHG, I got a little "goodie bag" with snacks. I thought that was nice. The hotel also has a little "snack shop" with sundries and food that you can buy. Prices are a little bit higher, but that's expected because you were buying them directly at the hotel. The room itself was modern and spotless, it was a decent sized room. The TV got a great picture, it had a Keurig available, and there was also a fridge and microwave. There was a desk to eat or work at, and plenty of places to charge my gear. The Wi-Fi was fast enough to stream video. The bathroom was also spotless. This is very minor, but the bathtub did not have any type of bathmat or anything like that to stand on. There was a grab bar to grab in case one slipped, but it would be nice to have a bath mat. The bed was comfortable, and I slept like a baby. The hotel has an indoor pool and a hot tub, and a fitness center, of which I did not use. They also have a free laundry for guests, and that came in very handy. I'm glad I didn't have to fly home with dirty laundry. The breakfast in the morning was excellent, hot and cold choices, including cinnamon rolls, pancakes, eggs, proteins, juice, hot and cold cereal, cocoa, and coffee. A very nice stay that definitely lives up to the IHG brand. Thank you for a great night.

At the beginning of February, my family and I--including my wife and two young children--stayed at…read morethis hotel and were placed in an extremely uncomfortable environment due to a swingers convention being hosted on-site. At no point during booking or check-in were we informed that an adult-themed event of this nature would be taking place. While I respect that consenting adults may attend such events, the lack of transparency and failure to separate this type of gathering from families created an environment that was entirely inappropriate for children. To make matters worse, as shown in the attached photo, how nice is it to step off the elevator with your family and be greeted by a sign promoting this kind of event? It really set the tone for what was supposed to be a relaxing, family-friendly stay. As a result, we avoided using amenities such as the pool and gym, and even breakfast the following morning was tense and uncomfortable. This was not the experience we expected when booking with a brand like IHG. What is even more frustrating is that the manager at the hotel acknowledged the situation and offered to refund my stay and provide a complimentary night. However, after reaching out to the property multiple times, I have never received this compensation or any follow-up communication. This lack of accountability and failure to honor what was promised has been extremely disappointing.

Amazing place to stay! Clean, well maintained, friendly staff, pet friendly although you'd never…read moreknow it. My one caveat was the placement of the tv for the bed. It was at an awkward angle. Breakfast buffet was different for the 2 days we were there. Plenty to choose from, including A fixings bar for oatmeal! Will return if in the area!!

Great hotel near the Albany airport. Near a few places to eat and Target. Free breakfast is legit…read moreand had items I've never seen before. Veggie sausage!!!!! What!!!! This was awesome and they had Silk soy milk in case you wanted a dairy alternative. Even had little premade burritos in the warmers. It sure if those were vegetarian, but a nice touch. Rooms were spacious and clean, got a good night's sleep. I would definitely book next time I need a spot near the airport. Also pet friendly for a reasonable stay fee as opposed to a daily fee.

Awesome hotel with plenty of parking on the backside and really cool, modern, decor…read more Super easy to check in, forgot to do it on my app otherwise it would've been even easier. I stayed here only one night but it's the perfect place to stay at near downtown Troy. Highly recommend the Venezuelan spot right nearby "Oh Corn!" and Jacob Alejandro for some delicious coffee. The room was very clean, cozy and cold. The perfect way you want it! The blackout curtains kept all the light out and during the day it had some amazing natural light coming in. The lobby area is perfectly equipped with lots of TVs, booths, seating areas for business meetings or just getting some work done and hanging out. Overall, great place to stay at if you're in the area. There's so much to do in Troy and so many fun local businesses to visit!

Nice clean modern hotel, but noisy…read more We stayed a night at Courtyard by Marriott of Troy for 1 night in Feb 2025 while visiting RPI. The hotel is super clean and looks and feels like recently built. Mattress was comfortable, the curtains provided full darkness, the climate unit worked smoothly, and the bathroom was excellent and clean. Location is very convenient, close to highway exit. That would be a perfect stay, but unfortunately there was a serious problem with noise coming from the highway and Hudson bridge next to the hotel. Buses, trucks, motorcycles, crazy road racers, etc. - we heard all of them, especially as the morning was approaching. The noise was heard even with earplugs, though this way it was tolerable. Hotel in such location must have sound proof windows. We've been to many hotels next to highways but never had a problem with noise. Had to read other people's reviews. We can recommend this hotel for those for whom heavy road noise is not an issue.

I highly recommend this hotel. A friend and I stayed here two months ago, when we came to the area…read morefor a concert. The staff are warm and welcoming. (The late night crew were great!) Some hotels have cookies for you in the lobby, when you're entering or leaving. This place had soup! It was a welcome surprise. The complimentary breakfast was great! The women who were adding foods and cleaning up were very kind! This hotel was undergoing construction, when I stayed here. I'm not sure if that's all done.

What a disappointment from beginning. Lobby has1 girl at the counter working slowly. Finally…read morechecked in and went to the room. My king bed room had 2 queen beds an smelled like dirty feet. Complained and got to a king bed room. Less stinky but not broccoli fresh. Everything is worn and torn and old. See my pictures. Not sure I'm going to stay here.

I clean Air B And B's. Came with family for a Graduation service. Sad and disgusting place!…read moreMold smell, mold on the front door. Sink in bathroom did not drain. The smell was a mold mixture with some kind of Chemical spray. I cleaned my C Pap machine out before I used it after one night there and the smell is still in my machine. All of the belongings I had with me are still in my car, I am afraid to take them out, hoping if there is anything alive in them the heat will kill it. Our front door matt had not been swept or cleaned in probably over a year or more! There was filth everywhere! I should have just slept in my car. I'm mortified and have PTSD from the place. I had no option to stay somewhere else. I'm not a snob I can ruff it with the best of them, but this place should be closed by the health department. I had to clean things just to stay there.

I liked it there. I found the community atmosphere charming (salt of the earth crowd). If you're…read moresnobby, looking for luxury,go somewhere else. Yes,it's a bit rough around the edges,but I found it plenty comfortable. The bed was clean, that's the most important part of course. I thought at first that the ice machine was lame and insufficient (With it's broken lid/door and all) but we hat plenty of ice. The microwave in the lobby didn't work,but there was an ample supply of reasonable coffee provided in the morning and that's what I wanted the microwave for anyway. I was in room 102 and had a nice chat with friendly folks on the bench outside. My nextdoor neighbors for 3days. The guy in the office was nice. Over all I had a good experience there. A step back in time in a way. I liked it.

Lovely bed and breakfast in a wonderful and quiet neighborhood! They are right next to the water…read morethat we could enjoy the view and the squirrels everyday. I really like that we could choose our breakfast the night before. They offer many options for breakfast. The food is tasty and the table/silverware are nicely curated. There are many beautiful art pieces around the house. I love that the Saratoga room that we stayed is decorated with horses in paintings and sculptures. They also have pictures of the family who used to live here.

We were looking at staying over north of Albany and came…read moreacross Oakcliff in Waterford, NY. It's just lovely, filled with beautiful antiques and very tastefully restored. It has an amazing view too, right on a bend of the Mohawk River. The location is close to Saratoga and Schenectady too. The Hosts were easy to talk to and interesting and the breakfast was delicious! Couldn't recommend more highly.