Purchased. Washer and scheduled installation for 12/8. Explained that I would be available on…read moredelivery day all day until 4pm. The night before they texted me a delivery window of 3-7pm. Didn't end up mattering as they left me a voicemail at the end of the day saying "the truck broke down"and I needed to reschedule. Spoke to someone at length and they explained that they can't commit to any time of day and I wouldn't know the delivery window until the night before. Under these ridiculous limitations, I emphasized that the only possible day that I could be available at all hours would be 12/11. The night before I had received no delivery schedule info, so I called and found out that they had not put me on the schedule. The next chance would be 12/13. At 8:05am that day, I received the delivery window info, 8:30am - 12-30. Yup, 25 minutes before. After installation, they left without testing it and the drain hose, held on by a clip instead of a real clamp, flew off and drained water all over the floor. Few hours later still haven't heard back from the installers.

Unless you know exact part numbers of things you are looking for, douche bags in this place will…read moretry their absolute best to not help you. I asked for a tool for particular purpose, the douche bag said go to tool section and he said "It will be there somewhere". No wonder there is so many one star review. Most of people who work here are both incompetent and lazy (deadly combination), yet they are getting paid at least minimum wage. Oh well, the lesson learned. My advice is that you should do research online and find part number. Then go here if urgent, or order from Amazon if you can wait few days.

The quality of their washing and dishwasher machines have declined in quality over the years and…read moreit takes several weeks for a tech to come out and make repairs if you have a warranty program which I would highly recommend. For our dishwasher that broke a few months back it took several weeks for a tech to show up. When he did, he put back our dishwasher off center. I would recommend going to another retailer and not dealing with Dracut.

I've needed a new dishwasher since November. We went to Dracut Appliance in Tewksbury on a…read morerecommendation from a friend who purchased 4 appliances from them and it was a perfect experience! I went with a price range in mind and Jeremy our salesperson was able to get us a great dishwasher in the ball park of our budget! The best part is that Dracut Appliance delivers, removes the old dishwasher, and sends their own plumber to install. All for a very reasonable price! I love a reasonable one shot stop without the hassle and stress of having to coordinate everything myself! The plumber and his apprentice were efficient and kind! I will absolutely return to Dracut Appliance and I highly recommend them if you need a new appliance!

Terrible customer service and totally ignored the customer after they paid for their appliances in…read morecash. Took a call while with the customer was asking questions and was rude. Will never use this establishment again .

I have been a customer of New England Appliance for 10 + years. I highly recommend this business…read more It has all the advantages of a small town, family owned friendly business. Kathy is always helpful and knowledgeable. Her sons did the installation and removal of my old washer drier and did a bit extra as they reconnected and did a small repair on the door that needed to be removed for proper installation. My new whirlpool appliances are the just right fit. Five stars for this business!

This company is a scam. I call to confirm that a item they listed is in stock and is in the…read morecondition listed as brand new. I explain I'm an hour away can they hold it. They tell me that i need to buy it ahead of timento guarantee the sale. I pay with my credit card. I get there and the unit is in really bad shape scratches dents missing parts no box. I tell them i cant believe you made me drive an hour wasted gas and another ride back an hour. they could care less. I call the corporate line and tell them the same. I ask for a supervisor and leave him a message. No response? The next day I see the same item listed as brand new in stock? WTF?

For appliances: if you care what model of you are getting, or the price you're are paying, American…read moreFreight may not be all it seems. My experience is that this company systematically engages in egregious business practices, including loss-leader switch-and-bait advertising; and holding onto your $ as long as possible even in the absence of a sale (i.e. no sale due to lack of inventory) Details: They SEEM to have lower prices than retail. Yet they consistently advertise lower priced models, but never seem to have them in stock. Twice (2 weeks apart) I went in to buy either of 2 items I had been tracking online for a couple days. Both times, the good deals I was looking for were unavailable. Their online inventory is out of sync with their actual physical inventory ...confirmed by customer service as an issue they are "working on ". They CLAIM to move product so fast that they have trouble keeping their online inventory up-to-date. Yet every time I visit (weekday, weekend, afteroon, evening) there is only 1 or 2 customers in the store (including me). They get 1 new truckload of stuff once or twice a week according to them. So why can't they update their online inventory to be accurate? (hint: they just dont want to) Tried to order stuff 3 ways: a) Live visit: I have been in a few times to buy something that was advertised as in stock. Both times it had arrived days before (I call to see if a new truck has arrived) and both times was "sold today". The other one (each time I wanted either of 2 that were online) was an "online inventory error". The inventory had been online for 5 days, and continued to be online as in-stock when I came by. b) Online order: when ordering, I get a call back that the item I ordered is not in inventory. They offered to cancel the order, I said yes please cancel. Then the cancel the order BUT DONT REFUND THE PAYMENT! I had to call customer service the next day to get a refund. (The email from AF says "Please contact [local branch tel#] to request a refund." though customer service rep said branch reps cannot cancel an order or initiate a refund. Seems like they are trying to mislead & make refunds harder.) The sales rep recommended that I call to make sure they have whatever the website says they have. c) Telephone: Tried calling to see if online items were available, was told yes but this is just a different one with a different price. (Presumably because it is like new condition?) They cannot take an order over the phone, but I can order online and they will replace the machine (and price) with what they actuallly have in stock. (What?!?) I had to wrestle the product number out of the sales rep (after being put on hold 3 times and hung up on once). Turned out he was trying to sell me a front-load washer when I had ordered a top loader! Oh ya, their "ALL SALES FINAL" return policy says their machines are " not eligible for return, refund, or exchange ... exceot that items that are damaged or non-functional when delivered are eligible for REPAIR OR EXCHANGE when reported to the store AT THE TIME OF DELIVERY OR PICKIUP." So you better be prepared to run your washer before the delivery guys leave. This means in order to get an exchange for damaged goods, you have to pay for delivery and hookup even if you dont need it. -- and I bet that "exchange" is usually a step-up in price too. CONCLUSION: My opinion is this company engages in egregious business practices, including purposely inaccurate advertising and holding onto your $ as long as possible, even in the absence of a sale. Finally, based on all of above: not sure I even believe the "never-used factory blemishes" are necessarily accurate, or that warrantees won't have an issue. WHAT A WASTE OF TIME!

I spoke with two gentlemen at Hunter Appliance today and will sing their praises to anyone who will…read morelisten. Knowledge A++ Customer service A++ Honest opinion A++ Patience A+++ There names were Jimmy and Ed. Thank you again for answering my questions and hearing what I had to say!

We've use Hunter Appliance for (at least) the last 16 years. They have always provided sound advice…read moreand we have always been satisfied with our purchases. Service response has slowed down, but that goes with the trends. However, the service itself has been exceptional.

After a few days of appliance hunting - Lowe's, Home Depot, and Dracut Appliance - Baron's prices…read morewere *by far* the best of the lot. Furthermore, they offered a 1-year interest-free payment plan. Even more furthermore, their extended warranty price was significantly lower than all of the others. And, we were able to make decisions on their website as we compared features & prices. They offered delivery within 3 days...whereas Lowe's & Home Depot had weeks to wait for delivery! Their delivery guys were so helpful and professional, too.

I have 3 appliances (washer, dryer & refrigerator) under service contract with Baron's. When you…read morecall for service, or call the store for lack of service, you must be prepared for a journey into "voicemail hell". If you do get through, response time will be intolerable (how can you live without a refrigerator for 10 days?) and they never seem to have the part in stock (another 10 days)! When the part finally arrives: another voyage into "voicemail hell"! Even when you get the service manager or store manager involved, nothing improves! The line about them being "locally owned" and not a "Big Box" store is meaningless!

Fred was great and helped us pick out the right stove and washer/dryer for our space. the price was…read moredefinitely right for the memorial day sale, and we're glad we took advantage of it!

Yesterday I posted a "1 *" review of Appliance Warehouse. While I am not amending my original…read moreposting, I will say that follow-up discussions (yes plural) with Liz, the owner left me with a very different perspective of the company. A big thank you to Liz for reaching out to me and her follow-up call and email. Again - Thank you.

Larry was excellent in repairing our washing machine. He came to look at it within the day, and…read morereturned exactly when he said he would to fix it. Nice guy, honest, dependable...everything you want in a repairman! Will definitely use his services again.

My go-to appliance store. LOCAL business, helpful staff (they accepted an order for me that was…read more not an appliance) and deliveries have always prompt and seamless. Service calls are easily arranged and provided in a timely manner. Service provider is always friendly, knowledgeable and quick with solutions. I've been a customer since 2003 and have bought ALL my appliances here ever since.

Jake and hunter were the guys that came to the house to deliver my dryer, they were fast efficient…read moreand some Instances they became MacGyver. Best of all they made the experience feel normal in such an abnormal and strange time. They even let me have tubing for my dryer for free. I thought I would have to go to Home Depot or something. Not only that they hooked everything up and made sure that the dryer turned on and had heat. Best experience I've ever had. Will always buy my appliances from them.

Every sale. Is perfect for me. All my appliances are…read moregreat!! They order what you want. Many items are on the floor for sale.

Our refrigerator s..t the bed recently on a Saturday morning and because of its age and how short…read morethe life expectancy is on a refrigerator we headed out to buy a new one. We first stopped at our nearest big box home builder's store and although they have plenty of refrigerators they don't keep any in stock, the earliest delivery was about 5 days out. We couldn't manage without a refrigerator for that long so we left and went to check other places. We had never been to Whitco, but I thought we should check them out as I had heard it was a good place to get appliances. Whitco didn't disappoint, they had lots and lots of refrigerators from lots of different manufacturers. The best part was most were in stock!! Yay!! We selected our new refrigerator ( and they were a much better price than the big box store). I will definitely drive out to Whitco the next time I need an appliance!