I have tried many lash estheticians for extensions, and Ashley at Lash Lounge surpasses all of them by far. She is patient, willing to discuss my needs and desired look, and does a great job. My lashes also last quite awhile - longer than they have in the past. I recommend Ashley and Lash Lounge highly. read more

Bought a deal off of LifeBooker for a full set of lashes + 2 refills at Lash Lounge LA. My initial appointment went great and I was so pleased with my lashes as they were extremely natural looking. And the whole appointment only took about 45 minutes. 2 weeks later majority of my lashes fell out...in clumps. I posted a picture here but the company had it removed. There were clusters of 3-4 lashes glued together falling out at a time. These are lashes that are supposed to be individually applied. I called Lash Lounge to explain my situation and they told me to come in for a refill of lashes. Upon entering for my refill bother Erica and her assistant proceeded to confront me telling me how immature and childish it was to post a picture on Yelp, and that I should have called. Hmm, I'm pretty sure I DID call and that's the reason I was there for a refill. Great business, huh? LOL. They told me that that they didn't need any "negative energy", and that I should go else where and request a refund for the deal I had purchased. Isn't Yelp here for us to provide HONEST REVIEWS and EXPERIENCES we have with a company so thay others can make an iINFORMED DECISION!? When I said this they responded saying Yelp is a SCAM. This place has no sense of BUSINESS ETHIC. It's a joke. All this over a picture of the work THEY DID.I gave them a chance to fix the botched lash job. If they weren't willing to they shouldn't have scheduled a refill in the first place. Please beware of this company! read more

I really wanted to like this place. It has a few mixed reviews and I've gone to places that have been absolutely amazing with mixed reviews. Found the place relatively easily. Went on a Sunday, so was able to just use the street parking out front. The place was very cozy and I thought this would be an amazing experience. When I walked in, there was another person getting her lashes done. This was my first time getting this done, so I had no idea what the process was. I hopped up and laid down on the table. From there, she put on the tape for the lower lashes. I closed my eyes from there and on she went. Towards the beginning, she dropped her glasses on my face. She apologized, saying she never had that happen before. Docked one star for that. She also dropped a few tools either on my face or really close to my face. The entire time her and her colleague were talking with the other client. I understand the need to indulge in conversation, but the topic was rather off putting to me. They were talking about the modeling and acting industries and how people in the industries were 'backstabbers' and how different actresses would do sexual favors for parts. Two of my really good friends are very high up in the modeling world, so the conversation made me particularly livid. I should not feel this way during a process that is suppose to be relaxing. After all was said and done, I opened my eyes and I could barely open my right eye because it felt like there was something in it. I just thought it may be the glue, so I didn't say anything for a minute but I kept tearing up and was in a lot of pain. I finally said something and she said it was most likely just the glue. After about 3 minutes of non stop crying, she took a look, said she didn't see anything and to give it a few minutes. A few minutes later, same thing. So she finally laid me back down and took the time to locate the problem lash and cut it out. I finally got up to leave and she handed me a few cards of what I thought was after care instructions. Once I got home, I realized they were just business cards and I never received any after care instructions. I ended up youtubing it and have been following those instructions since I got these done on Sunday. Fast forward to today (Tuesday morning). I woke up and noticed an eyelash on my pillow. I thought nothing of it and went to wash my face. After I was done washing my face (keeping in mind that I'm taking super good care of these lashes when doing so), I looked down into the sink and there were four lashes sitting in there. Overall disappointed in this place. I really really really wanted to like this place and make this a permanent part of my beauty routine, but I have to continue my search. read more

Lash Lounge LA - Lashes that fell out in 2 days. - Eyelash Service Near Me - Los Angeles, California

I was referred by a close friend to Lash Lounge LA, and I couldn't be happier with my experience there. Erica and Kaitlin are awesome, the overall ambiance made me feel as if I stepped into a cozy, very well-decorated home. Even before getting started, the clients before me seemed very pleased with the service (most were regulars). Now to my session: though specified it was a 90-minute session, Kaitlin took a little extra time - which I didn't mind at all, because she was very meticulous and made sure everything looked perfect! She listened carefully, asked specifics (i.e. desired length, curl).. And my eyelashes turned out EXACTLY how I wanted them. I've had eyelash extensions in the past, however, my experience at Lash Lounge LA was by far THE best. Prices were extremely reasonable as well, especially for LA. Happy to finally say, I've found my go-to spot! read more

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So I bought a Groupon for this place. I searched long and hard for a vegan and cruelty free lash extension for my wedding. I emailed them a lot, asking a lot of questions. They responded quickly provided i wasn't replying to their last response. So every time i had a question, it had to be in a new email. They also only answered one question at a time, and I had to be very specific to get the info I wanted. Anyway, I make an appointment for a couple days before my wedding, get a bunch of confirmation emails, then 20 hours before my appointment I get a text. They do not state who they are and state there's a health code problem at their location so they're relocating to Topanga. I think that's annoying, but I'll do it. So I ask them for the address. Their response is then that they need two weeks to set up. When I told them I couldn't get a refund since I already paid Groupon and that rescheduling wouldn't work because of my wedding, they suddenly stopped responding. So.... that's some great customer service. Thanks guys. Mind you, if I canceled with less than 24 hours notice, I would have been charged for the appointment. Instead, what do I get? Now it's too late to get extensions for my wedding and I'm out the cost of it, not to mention the sudden scheduling changes. read more

I bought an appointment specifically for a wedding and also my husband's birthday the following weekend. I got a text message the morning of my appointment that it had to be cancelled citing personal reasons. That's fine if you have personal reasons, but at least give the person more than a few hours heads up. There is no way that I'll be able to get an appointment with anyone this last minute now. I did not get a text back when I tried to reschedule or a text back when I asked which lash artist it was that texted me. I'm really disappointed :( Super unprofessional read more

Today marks one full week since I've had my first set of extensions put in and I'm still in love with them! I honestly think this is one of the best choices I have made, thanks to Lash Lounge LA! I had gone shopping 3 weeks ago and the girl behind me in line had beautiful lashes and I asked her if they were extensions and she said yes. She went on and said that she had got them done at L.L.LA. She convinced me that I had to book my own appointment especially since my birthday was right around the corner and obviously I deserve it :) They do only work by appointment but that ensures me that my slotted time is only devoted for me and no walk ins trying to disturb Erica and Kaitlin. The vibes were definitely positive and had a good spirit. It was clean and organized. The lavender hand sanitizer that she used smells amazing. She asked me to lay down and get comfortable. She then asked me how I preferred to have my lashes, which was just the right amount of fullness to give me those wispy romantic eyelashes. (Lol does that make sense) She did place the tape to separate the bottom and upper lid but it wasn't painful or annoying how other reviews made it seem. I literally did not feel her even touch my lashes that's how comfortable I was. Just once in a while she would ask me to turn my head. The conversations we'd have were great, she was very passionate about her love for animals and I liked that. I felt like I was there talking to my friends as if I knew them a life time. The process took a little bit over an hour but so worth it. As soon as I looked in the mirror I knew I made the right choice. The reviews are mixed and honestly I don't understand why, some people are just not satisfied enough. I loved Lash Lounge LA and don't mind driving the 30 min drive from the San Gabriel Valley to University Park. At school, work, with family and friends all compliment how good my lashes look! I have been wearing very simple makeup with nothing on my lids and I feel so beautiful and young. I'm going to be honest, yes a couple lashes have fallen out but it's only when I rub my eyes because I forget I have them on, that's how light and natural they are. I purchased the package with one set and two touch ups. My next appointment is in 2 from now. I can't wait! read more

Lash Lounge LA - The top picture is before and the bottom picture is 7 days after getting my extensions done. Obviously still looking good! - Eyelash Service Near Me - Los Angeles, California

First time getting lashes and Erica was super sweet and patient with my twitchy eyes. I got a partial set since it's my first time and totally love the look. Look forward to trying different looks with them. Glad to find this place close to home with great prices. :) read more

Lash Lounge LA - Partial lash extensions by Erica :) - Eyelash Service Near Me - Los Angeles, California

I'm just going to explain my experience from my groupon deal... I had my lashes done before, but couldn't resist this deal. I purchased the deal for a full set with 2 refills. I got one refill thinking I would give her another shot. Big mistake! I will not be going back for the last refill. This is my experience from both visits... During the process Erica told me to open my eyes, which caused my eyes to have a burning sensation. When I got my lashes done before, I wasn't allowed to open my eyes until 2-3 minutes after she was done. Never once did she say open your eyes during the process. When I was done there was excess glue on the top and bottom of my lashes, which she told me it would come off when I took a shower. The glue did not come off of the bottom of my lashes until 1 week later. The top was there, eventually it fell off in clumps. I had to use oil/tweezers on the bottom of my lashes to pick most of the glue off. There's a shield tape that most use she did not have that, it was a small strip of tape. The entire process took her 45 minutes to give me a full set of lashes. I will admit I was late, but when I got them done before it took 3 hours. When I got my lashes done before the lashes would eventually fall off one at a time, these came off in clumps. Clumps! As I walked out her door to my car I had lashes falling off. Which led me to believe she did not put it on one at a time. On the second visit I had to come back the next day b/c most of my lashes fell off. I woke up and I had lashes all over my pillow case. I called to cancel my appointment for the last refill and her assistant began to explain the situation with the glue. I didn't even tell her why I was canceling. She told me, " that people were calling to say that their lashes were falling out sooner and they needed to come in sooner for their refill appointment," (I did not ask nor mention anything, just said I wanted to cancel.) she proceeded to blame it on a store on Melrose ( I won't mention the name) where they got the glue and it was the glues fault, but now they went back to the old glue and it shouldn't be anymore problems. I got a groupon deal for a set of lashes with 2 refills. I will not be going back for the last refill, nor will I refer. Some of my own lashes came off in the process, when I looked at the clumps of lashes that were falling off I could see my lashes in between them. read more

I will upload the text messages to jog your memory. There is no anonymity here..really weak response since you were threatening to sue me for this review. And now you claim you don't know me. Classic. AVOID THIS PLACE! BTW IT IS THE RIGHT PLACE. Only ONE Erica, Kat (Kaitlyn) USED to be her assistant, and I guess did a crash course on lashes and now also does them, and replies to yelp complaints (2nd full time job). Erica texted me after 10pm saying my negativity won't bring you down. Well all of these people's complaints will.....and she stated how many reviews Ive done, so yeah. AVOID! read more

I've gone to lash places all over LA and Lash Lounge is by far the highest quality, longest lasting and most full lashes I've found! I LOVE Kaitlin - I've been seeing her for years now and she puts so much care into individually gluing the lashes. It takes between 1 and 2 hours but Kaitlin is a joy to talk with and these lashes last through EVERYTHING - showering, swimming, crying (haha!) I'll never wear mascara again! It's a little tricky to find because it's a shared complex but there are signs and Kaitlin is reachable by phone! The online booking makes it easy to make appointments and Kaitlin is always flexible with my schedule if work comes up. I get compliments on my lashes ALL the time and I share this great place with everyone - highly recommend Kaitlin! read more

I went to lash lounge last Saturday with my sister because we purchased groupons for full lash extensions. The vibe was pretty awkward; when we arrived they told us to wait in the lobby area and didnt give us any proper introduction or tell us when we would be helped. Erica was going to work on both of us and was supposed to start on my sister but was about 30 minutes late. Erica didn't even apply the lashes on my sister because she had moisturizer on and the moisturizer had oil in it. I told her I didn't have any moisturizer on so she applied the lashes on me and said that they stuck on very well. Now, at this point I knew she was lying to my sister because I actually use body oil to remove my eyeliner make up and I had used it the night before without proper eye-washing before going into lash lounge. If it stuck on my lashes, it should've been fine for my sister. Before Erica started on me (after deciding not to complete my sister's session) she told me she was going downstairs to get a croissant first. Really? Now I'm wondering if she refused to do my sister's lashes because she wanted a lunch break. To me, that is very unprofessional. I've had lash extensions in the past, and to be honest, I don't like the work at lash lounge. You can get a much better deal with better quality and customer service elsewhere. If you bought a groupon and have to make an appointment here, I highly recommend asking for Kat, as she is much nicer and caring. read more

(edited - people still need to know) Went to Lash Lounge LA on Sunday and I would recommend anyone who bought a Groupon voucher to get a REFUND. I was on time and found out that I was not in their system because they did not put me in, even when we scheduled this appointment 3 weeks in advance via email. Erica was rude and persistent that she could not see me and also could care less that I was already waiting at their door. She even tried to make it seem like it was not their fault for not having me in their system because they did not reply back "CONFIRM". I'm not rating this by how they do their lashes because I was never able to get to that point. So this rating is for their customer treatment. read more

I've been to 10+ other lash studios in the LA area and this one is the best by far. Even though it's about an hour drive for me to get there is totally worth it. read more

I bought a groupon and for the price my expectations weren't too high but I've always wanted to get them done and figured this was my chance. Erica did such an amazing job! I think she even surprised herself at how perfectly my lashes came out. They are exactly what I described to her but better! I'm even one of the photos on yelp. (I'm 99.9% sure it's me.) They make me feel very glamourous and there is no make-up prep in the morning anymore. What a time saver. Super reasonable price and you get top quality service. I love my lashes and will be going back! Edit: I'm no longer a photo but am a regular customer. It's made my life easier and I get endless compliments in my lashes! A year and a half of great artwork on my lashes. Thanks ladies. read more

Okay, so Lash Lounge LA... I have to admit, I was NOT excited to get my eyelashes done, considering the horrific experiences I have had with other places I have visited. I never really put on lash extensions before. I'm content with the ones I have, and very much so comfortable. BUT! When I saw the Groupon online, it was a terrible time in my life where a place in South Gate butchered my eyelashes the day before my big Vegas trip. So, I bought the Groupon. I made an appointment and waited about 2 weeks to go in. After counting down the days, it was the day for my hairless eyes to be filled with lashes. I didn't think they could do it, considering the amount of lashes that were ripped out due to the terribly strong glue the monsters in South Gate used. But Kaitlin & Ericka (I do hope I spelled their names right) worked together to make it happen. They looked great! I've gone about 2 more times after that, and it just seems like they get better and better each time. I love the Charlie Chaplin artwork that Kaitlin creates and displays in the waiting rooms. I love the music that they play while you relax. You can tell that you are around old souls and wonderful people. Even my Hispanic mother has gone twice. She loves it! If mi madre approves, everyone should approve. Ultimately, I cannot stress enough how great this place is. Last thing I would like to point out is the care. I'm reading comments, and I'm (not saying this because I'm in love with the customer service and the actual service at Lash Lounge LA) noticing that the the bad reviews are about "clumped lashes." Look ladies (and possibly gents,) here's the thing: If you're not taking care of your lashes, such as: not brushing them; not cleaning them properly; wetting them for 24hrs after application; putting waterproof mascara; putting too much mascara- them lashes are going to clump. Inevitable if you don't care for them. Clean them properly with a brush. Trust me. I've clumped those suckers up the first time, and didn't complain because I figured it out. Youtube it, if you wanna keep them longer. Don't buy a fish for your office, and expect it to feed itself. It's yours now so take care of it. Thanks again, Ladies! read more

Just got my refill, I look great! This is my 2nd time here and I admit it's worth it. Peaceful place to go. It's so relaxing and the customer service is awesome. I will go back in a few weeks. This is the best read more

As an avid yelp user, I'll admit that the mixed reviews of this place kind of had me a little nervous at first. But considering i had already bought the Groupon a month prior, I decided to continue with the offer. Their studio is located in a strip of small businesses fairly close to USC. Maybe it's because I've been down to this part of LA a few times... but I didn't think the area was that 'sketchy' as other reviews have mentioned. However, for someone who isn't from the area, I can totally understand why they would receive that impression. Anyway... So I walk up the stairs and into their studio, and I'm immediately greeted by Kaitlin and Erica. It's a very simple and small room, and everything seemed orderly and in place. Erica helped me right away, and to be honest, the entire process ran smoothly! I didn't think any of the girls were rude at all. Knowing of all the negative reviews, I was probably paying attention to a lot more detail. Yet I still didn't seem to find anything to complain about. My experience was totally fine, I love how my lashes look, and overall I'm glad I continued with my offer! :) Erica did an awesome job, and made me feel comfortable about the whole thing. I would definitely come by again. Thanks Erica! read more

Scam- bought their Groupon and went to book my appointment, called multiple times over the span of 3 weeks, left voicemails and emails- no response- finally just said screw it and went to book online, they required a CC number to hold the appointment which I'm normally ok with, their no show policy is 30% charge which is normal too but as SOON as I booked the appointment their receipt page said they don't accept Groupon and will use the card on file, I emailed and called again multiple times saying to cancel my appointment because I paid on Groupon and haven't received a response, so if the charge goes through I'll have to report it as fraud. Don't bother, their address listed on yelp/Groupon/maps is incorrect too and they don't even have their new address listed on their website. DONT WASTE YOUR TIME AND ENERGY. Bummed. read more

They don't respond to my booking email. Their telephone number goes straight to voicemail. And to book online requires you put down your credit card info which I'm hesitant to do because I already paid Groupon for the service. My Groupon is about to expire and I can't even book an appointment read more

I've been a customer for several months and honestly, I'm super shocked by some of the reviews. People are complaining because they can't get scheduled in. That's because Lash Lounge is awesome and in high demand. The lash artists (Erika and Kaitlin) are incredibly sweet, courteous, and genuine... hard qualities to come by in Los Angeles. In addition, my lashes lasted one month or more depending on how well I took care of them. It's really up to the person. I've been to other lash businesses and none of them made the experience memorable, nor took as much time to ensure the lashes turned out well. I drive 30+ miles to Lash Lounge and it's totally worth it. read more

Since my last review, Erica did reach out to me and offered me a complimentary full set of lash extensions with Kaytlin. I appreciate her nice gesture and accepted. Since then, I've been back a few times. The quality of application has definitely improved and after a few weeks, my lash extension still looks full. I think the key is simply to wipe off any existing makeup before the application, which Kaitlin does before we start. Kaytlin takes her time and does an amazing job each time. Her work is amazing and I'm glad I gave it another try. Thanks for reaching out to me and making accommodations to my schedule. read more

I love, love, love Kaitlin. I have been coming to Lash Lounge for about 3 years, and for me it has been a great experience. I live in DTLA and work at USC so the location for me is great. Plenty of street parking and limited parking in the back. The ladies have a laid back, vegan, organic, hippy, loves dogs, sweet vibe. We just mesh....If this is your jam you are going to love you some Erika and Kat. They also have a yoga studio next door now, as Kat is also a yoga instructor. Fab lashes and a little surya namascar? Yes please. Reading some of the other reviews, I feel like maybe this just wasn't "their" place. For me? I love a little French Cafe radio, witty conversation, and chill vibe, especially priced so reasonably for the quality. Before finding them, I had been to other studios, but once I found Lash Lounge through a Groupon, I have remained faithful. I love my lashes, like the other reviews they look amazing without makeup, and just make your whole face come alive. I run the gamut from a more natural look to Kardashian fabulous depending on my current mood, and love the artistry that Kat has with making the fullness of the lash and the curvature of the overall lash. I wear contacts and before I found her, I found the glue to be clumpy and irritating, and I never find that with LL. I do find that with any lashes I do "shed" about 1 every quarter... just like your hair sheds when it gets warm? So do your lashes, but generally I don't have that much fallout and get a refill about every 3 weeks. At $110.00 for a package of (3) refills, you can't go wrong. I feel the same way about my "lash lady" Kat, that I do about my hair gal. I don't switch it up. I would no sooner go to anyone else for my lashes than I would about my highlights. So I definitely one of those "will only see Kat" women. Get yo' lash on, ladies. You will not be disappointed AND bring a mat and stay for a class at Raddha Yoga, Kat's killer yoga studio. read more

Tried to make n appointment, called 4 times and left 4 voice mails, never returned my call, it's been more than a week. Terrible service.

I've been going to this place for almost 2 years now. Kaitlyn is certainly amazing and is really good at what she does. I have tried other places when I wasn't able to schedule one with her and one thing I tell you, she's the only one who can do it so naturally and perfect. Nothing compares to her magic touch. She's the best lash stylist in town. I highly recommend lash lounge la to my friends and family! read more

Lash Lounge LA - Week 2 since she put them on and they're still perfect - Eyelash Service Near Me - Los Angeles, California

Please answer your phones or give a call back after the several voice messages I've left. I've been trying to reach you guys for over 2 months after purchasing a Groupon voucher I've yet to redeem. I'm trying to get an appointment as soon as possible. read more

I loved my very first experience of eyelash extension after having thinking about it for a long time. Erica understood my fear (?) and needs . . . and gave me the perfect eyelashes. Not too much for the first-timer but enough difference to be noticed. It was a birthday present from my friend who is also Erica's client. I loved Erica's work, so I bought a year worth touch-up on the spot. I have pretty sensitive skin and I was worried about the glue but . . . I had no problem and I am very pleased. read more

Unprofessional, impossible to communicate with regarding appts. Late night, last minute cancellation. I scheduled this just before an important event and I'm left to scramble and try and find someone else. NOT O.K. read more

I bought my mother a gift certificate and she has had nothing but great things to say about Erica, the environment and the results. I may be biased but I think they look great! I would recommend this service to anyone either for themselves or as a gift. read more

Because of bad reviews that I read I prefer to wait a couple of weeks and see what happened but my lashes still look amazing. It was my first time with lashes and for sure I'll do it again in this place! Erica and Kaitlin, are so kind and very professional. I had no idea of what I wanted so Kaitlin help me and made a fantastic work on my eyes. I have been receiving a lot of compliments, even my boyfriend who is really picky liked a lot. I sincerely recommend this place because not only the work is spectacular but also the place is nice and the girls are so kind. read more

Wow. I find Kat's response totally reflective of Lash Lounge's approach to customers. Customers are wrong, they are right. My appointment was set for 10.30am, I showed up 15 minutes early and I am accused of being late because they don't like my review. I find this incredibly ironic, given that I received a voicemail from Erica's assistant apologizing for the incident. She said that she was out of town, causing Erica extra stress. I actually found this apology quite endearing and genuine. Then I got this. All I can say is WOW. A new low has been reached. read more

Just a quick update, I know for a fact the lashes were clumped together. They were clumped together and they were poking at my eye. Also, the glue did get in my eyes and burn multiple times. Please be cautious when going here. I think Erica actually has people writing reviews for her. read more

Do not go here! I trusted the reviews on yelp and decided to go here through a groupon deal. She does not apply the eyelash extensions on a single eyelash. She clumps them together. After the appointment was over, I sat in her room for about 15 mins just waiting for my eyes to stop watering. Even less than 24 hours, I was still in pain. I had to go somewhere else and get them removed. She is not the best. She will mess up your eyelashes. Even during the procedure, she is awkward and does not seem to have much experience. She did listen to what I wanted, but the final product did not turn out the way I wanted. Her studio, website, and the reviews on yelp make her seem like she is a expert professional that knows what she is doing. I would be very cautious about going to her. Her studio is brand new, so all her equipment and layout are all new. However, she has no experience placing eyelashes and will make your eyes water and hurt. BE CAREFUL. I never ever write reviews, and this is the first one I have written because I don't want others dealing what I had to go through. ZERO stars. read more

Threaten? Defame? Harass? Blackmail? I mean, if that's what you call posting a true Yelp review, then I guess so! Although I'm sure it was "fun" for Erica to peruse my Google+ account, perhaps you and she should figure out how to act a little more mature and professional in the future. __________________________________________________ ERICA, PLEASE STOP CALLING/TEXTING/CONTACTING ME! After I posted the review, Erica called me to say she'd do a full lash application, probably amid a bevy of berating sentences. I responded, "No, thank you," and hung up the phone. She called again; I didn't answer. Then she texted me, "I feel sorry and empathy for you because your (sic) are such a lost soul. A soul that wants to hurt others it must feel so good at the end of your day how empty it is for you without human progress or human growth." Then I saw I had 2 new e-mails. Erica responded to my Google+ account from a couple of years ago! My public post from December 11, 2011: "I spent $32.35 for $164.54 worth of stuff from the Body Shop. I deserve a best-shopper-of-the-year award." Her response: "you deserve cheap-ass shopper of the year." On May 8, 2012, I publicly declared, "My next car will be a Tesla." She responded, "are you looking for a groupon to get one?" Days later, Erica continued to harass me through Google+. I flagged five of her posts as harassment and was finally able to block her. SERIOUSLY?! WOW. JUST WOW. read more

I've been calling and trying to reach them for 2 weeks. None of the phone numbers work. Seems like nobody cares. Online appointment system sucks... read more

I booked my appointment online weeks prior only to find myself getting texts from them on the day of my appointment asking me if we can move my time from 8:30pm to 7:15, to 7:45 then back to 8:30 all within the span of three hours - it was soooo frustrating! People have lives you know?! They even had the nerve of texting me that "it's rare that a salon is running early" (with their appointments) Really?! I tell you what's rare - how I deal with salons with NO BUSINESS ETHICS - you have a long way to go!!! And stop harassing me with your offers of free refills after all you made me go through on a Friday night! Urgh! read more

I set up an appointment for the lashes. Upon arrival, I was not very impressed with the business. Kind of in a scary neighborhood. Erica also took my phone and redeemed the coupon herself which I didnt give her permission to do. Erica who I assume is the business owner asked if I had any moisturizer on and I said yes. She had me clean my lashes and said that she may not be able to do them and I had to reschedule. To me it felt like she didn't want to do them because I was a groupon customer and she mentioned that I was wasting her time because I didn't have "clean" lashes. No where on her groupon ad did I see her put down exact directions. She tried a couple lashes on and then yanked them off right away saying that it will not stick. I offered to wash my face and she said I had to be "clean" for at least two days. I drove about an hour to get here and she was late first off to get me started and then she basically turned me down. She was even arguing with her co worker that there is no way she can do it and how much time I wasted etc... She rescheduled me but I am not coming back. I am currently still here in their place waiting for my sister who also got the groupon. She has someone different working on her. I wanted the service but she is not making it easy for me. She belittled me and made me feel bad that I didn't know what the proper procedures are. I'm not the professional here she is and she should have made that clear a month ago when I made the appointment. If you do read this, I am surprised you still have clients. All of the good reviews here must be from your friends. Kat on the other hand was a sweetheart and took the time to tell me as a paying customer what the situation was. I would reschedule with her for sure but would never come back only because I think Erica is the owner. So "Kat" responded and then changed her response. I think Erica went on there to make it a point to tell me that instructions were listed on their website. Well That is great and all but I ordered through groupon so their argument is null. Make it a point to educate your customers. Getting a refund or not is not the issue. I just want everyone to know how awful you are ERICA. read more

I'm writing this in response to Kat's reply to my initial review. First off, my last name isn't clearly written out so you wouldn't be able to identify me. Secondly, I got married last May, I went to you in February with the last name of DIZON. I did not return to you for my wedding lashes. I don't take the time to write bad reviews to put someones business down. I had an honest bad experience with you, and just sharing my input with others. Obviously something wasn't done right if my eyes stung, and the next time I got lashes wasn't until the end of the year somewhere else. I am not saying you do a horrible job to all, I'm just sharing my one experience with you, which was unfortunate. So before you continue to "act like you have no idea who I am", maybe you should learn to be slightly more professional in how you react to negative reviews. I can even screen shot my deal that i bought for the lashes from the life booker app on my iPhone, if you really need evidence. read more

I admit it. I'm a deal whore for lashes. Nobody and I mean nobody is getting me to pay more than 100 smackers on lashes unless and until I have Kardashian funds (and even then I don't know...). That said I've had a few experiences around town and although I'm not an expert on lashes I do think I can comment objectively on what I've paid for. I needed some new lashes this week and thought I'd check Lash Lounge's availability. Couldn't find the card so I went through Yelp. Yowzah! Hadn't planned on leaving a review, but clearly my sista could use some of my two cents. So I'm chucking mine in. I enjoyed my experience at Lash Lounge! And my lashes were great. They weren't heavy at all and aside from wearing my glasses differently--all was well, and I got a ton of compliments. The fall out wasn't bad either, and now almost 6 weeks later the remaining ones are blending in with mine. I don't wear a lot of make up, until stage gigs( and then it's ridic) so this works for me. She is not a chatty Kathy, but I can be (she met me in the middle). She is a quiet, focused personality and I got the feeling that she took her job seriously. So I shut up and let her do the damn thing for the most part. She took about 90 minutes, give or take our discussion about what I wanted and payment and all that. I didn't feel rushed or like "get off my face already". My experience on the table was fine, I definitely didn't feel like my face was being burned--and I'm sure neither one of us would've tolerated that. For me, I can't freak out about glue irritation. I know the difference between being blinded and stinging. I am paying to have artificial fibers attached to my EYElashes with a chemical bonding agent (it's not water) --there may be some unpleasantness involved with that. I've had visits at other places with no stinging at all and that was awesome. This time around there was some stinging, but it was minimal and very temporary--sometimes it happens. If you know of a place that promises no stinging I'd like to try them. In the end, I do not feel like my eye health has suffered in any way. If you've had a mammogram and lived to tell about it, you should be fine. So to each his own, I dug Erica's work and easy vibe. One thing that's clear is that every lash technician/artist's style and technique is different! It's an intimate situation, if you're super high maintenance, she may not be for you. I could see how she may not respond to that well. I'm not judging, I'm just saying--know thyself. read more

I am very happy with my results at Lash Lounge LA. First off I would like to say I used a Groupon, and was a little skeptical about the whole procedure, but both Erica and Kathleen were very welcoming. I liked their flexibility, the fact that I was driving during rush hour and called to say I was running late, and they went ahead and waited for me, was great. They did however asked me if by a certain time I wasn't there that it would be best to reschedule. I was hoping not to, since I had been waiting for over two weeks for this appointment. The location can be a little tricky, thank goodness for gps. The area is a little sketchy, but I am not one to run away from charm. It reminds me of living in an actual city and not some suburban homogenous town. I appreciated the individualistic touches inside the studio, the Charlie Chaplain painting on the entrance wall is awesome. I would like to emphasize that this is not your typical lash clinic or spa. They are strictly there for lashes and don't do any other service. So don't expect a lady in a white robe to do your lashes. This doesnt mean the studio was not clean, it was very clean. When I finally went over to the table where Erica asked me to lay down, she had created a very calming environment. Curtsims were closed and some spanish guitar was playing in the background. Very relaxing. She did use a lamp that was a little warm on my face, but it was not discomforting. She asked me what I was looking for, and I told her I wanted a procedure where the eyelashes looked naturally curly and full, but not show girl full. Very natural. She then went ahead and recommended something in lash jargon, and explained what that meant. She also went through the different steps and what to expect. The glue, she did say would sting a little, that it would feel like soap in my eye. And yes it did feel like that. It was the fumes more than anything. This is the only reason why I didn't give it five stars, the discomfort of the glue. When she was done an hour after, she let me take my time to slowly open my eyes. When she brought over the mirror, I completely loved my look. She really listened to my needs. It was natural and beautiful. I was very excited to bat my eyelashes at everyone!! All in all I had a very good experience. I will definitely return. read more

Lash Lounge LA - Natural looking eyelashes. - Eyelash Service Near Me - Los Angeles, California