The Lash Factory has been my go-to spot for brows for many years! The artists all do an outstanding…read morejob, and they are very friendly! It makes appointments more fun and personalized. The shaping they do is excellent and I always appreciate their thoughtful recommendations.

I'm obsessed with their Lash Lift service!! I've gotten quite a few lash lifts over the years from…read moresalons, but none compare to The Lash Factory's. My whole experience was amazing staff to finish. I booked with the owner Kristen & she is fantastic. So accommodating and helpful, she will explain everything to you so that you feel comfortable. After the Lash Lift service was complete I received a special after care package containing Lash Care Serum & Lash Brushes with some info. I also received a loyalty card & they do birthday discounts! After the service was done a few weeks later I was even contacted by The Lash Factory to see how my Lash Lift was! I love this detail because it shows that they care and want to make sure you were satisfied with your experience even after they already got paid for the service. Those little details are what separates this business from other Lash businesses I have gone to in the past. They really go above and beyond - and show that they truly care. Highly recommend if you enjoy being pampered and love to be treated with a 5-Star customer service experience.

I got my hair dyed and cut by Emily, and she was fantastic. She was very patient and accommodating…read moreto my requests. I have very thick, dark hair with highlights and was worried about the process, but she handled it beautifully and walked me through everything. She gave me tips and recommendations on what to use, which I really appreciated! She was lovely to talk to and did an amazing job. The salon was busy, but it had its own little sections, so it felt private too. I'll definitely be back.

Amanda did a wonderful job of fixing my last haircut, which was very uneven and poorly cut. She…read moretook her time to blend my thick, wavy hair and even up all of the layers and edges. The highlights also look amazing. I appreciated the extra time she took to blow out my hair to make sure it lay properly and was cut well. I will definitely be going back.

I just want to give a shout out to MICHELLE thank you so much for your hard work and my lashes!!…read moreLike omg I feel so alive again and get so many compliments thank you!! The experience was amazing and 10000% comfortable I really appreciate you taking your time and just making sure I was okay with everything I RECOMMENDED YOU TO EVERYONE !!!! So if any of you want your lashes done she is your go to I promise you won't regret it!! Again thank you so much see you again soon!!

From the owner: Michelle | Lash Technician…read more Specializing in classic and hybrid lash extensions, I’m passionate about enhancing natural beauty with meticulous application techniques. Based in Syracuse Ny, I prioritize hygiene and client comfort for stunning, customized results. Dedicated to continuous learning, I stay updated on the latest trends to provide you with the best in lash artistry. Let’s transform your look together! Book your appointment today!

I felt cared for. For the first time I have my eyebrows the way they should be. I am balding and…read moreshe made my hair looks fabulous

Great coloring and highlights. Cuts done as requested. Good with children's cuts and can add…read moreglitter and braid. A bit pricey. Appointments book up.

Ok, so this needs to be updated but i can't go above 5 stars. This new location is beyond amazing!…read more I originally came here after moving back from Chicago and then moving to Los Angeles (Beverly Hills). I fly home to Syracuse to see Ashley. I'm not kidding. I schedule my vacations around it. The thing is.. over those 8 years my life took some massive downs (some ups) - Ashley became one of the most true and honest people in my life. My cancer treatment started and I decided to cut my hair short - and she did that cut for me (free). My mom died and she reached out and said "come relax and get your hair done - you'll need it before the services" That's someone who truly cares (again didn't charge was just being a good person). She has become a trusted friend, and honestly my hair has never looked better. I cheated on her recently my (ex) doesn't understand how hair works and how it's a part of you (no fault he is almost bald). Ashley did my hair yesterday and we went for a pride theme! OMG. It's insane! This is magazine ready and I'm no supermodel! Marisa's is a creative space where all are included! I've met Marisa maybe 2x and she's a delight!

This review pertains only to my experience with Karin Jean's Total Body Waxing, located inside…read moreMarisa's. Karin Jean has been my waxer for at least 7 years. Before I found her on a whim during my sophmore year of college, I typically got my eyebrows waxed at various nail salons. Unfortunately, I have very sensitive skin and those experiences rarely ended well. Karin's room is cozy and eclectic, which mirrors her personality. During the appointment, she usually has good music playing in the background. She is meticulous and takes her time, which leads to great results. I wouldn't see anyone else for waxing services!

I am beyond disappointed with this place. I work seven days a week, so when I book an appointment,…read moreit's a big deal for me to fit it into my schedule. This salon clearly does not care about that. First off, no one ever answers the phone. There is no way to get a hold of the owner, and communication is non-existent. My stylist, Lucky, already canceled on me in December for a funeral, which I understood. But then in January, I rescheduled for a Wednesday, and a day later, I saw my appointment was changed in the system without anyone even telling me. When I finally got a hold of her, she said she was "on a movie set." I had specifically picked "Any Staff" when I booked so that I wouldn't have to deal with one person's schedule, so why was I being told I couldn't be seen? If you're busy on a movie set, you shouldn't be taking bookings from the public. When she finally "fitted me in" at 7 PM, the whole thing was half-assed and rushed. I didn't even get to pick my own glaze color; she just did whatever. I told her I was happy to finally get my split ends under control, and she just dismissed me and said, "everyone has split ends." I go to a salon for the experience and to feel seen, but I felt like I was just a nuisance she was trying to hurry up and finish. To make it even worse, my partner's appointment was also canceled last minute because the other stylist didn't have a babysitter. It's just constant excuses here. Then, when it was finally time to go, Lucky didn't even seem to know how to collect the payment. It was so disorganized and awkward. I still gave a 15% tip because I'm a responsible person and I value labor, but honestly, I feel like I was bamboozled. I could have stayed home and done the glaze and the cut myself for way less money and zero headache. I'm done with professional salons if this is how they treat people. I won't be back.

Had my hair done by Lucky. The blowout itself was fine, but she was incredibly rude. Pushes my…read moreappointment back 2 hours the day of, then proceeded to lay into me about a booking error about the type of blowout I booked for my hair length . I apologized again and again and told her it was a technical error, and she keeps repeating her frustration at me, while she's laying into me, she uses severe heat and pulls at my roots. She also criticized my hair itself. While I understand that she may have been frustrated, this did not warrant such unnecessary behavior, was a very unpleasant experience.

I agree with previous comments... VERY painful, even with it…read morebeing 2 weeks since they were done. The glue is clumpy and feels almost like nail glue. Most of the lash extensions are stuck to my eyelid instead of my eyelashes. Unfortunately this place just isn't very good at what they do, my extensions look like one big clumpy disaster. I will not be returning.

Background info: I've had eyelash extensions for more than half a year now, and I know how to…read moreproperly take care of them. I got a lash fill ($50). After a day, the extension roots started painfully hurting my eyelids. After about 3 days, more than half the refills fell out. I called back again a week later at 10:00AM, to make an appointment for a full set at 1:30PM on the same day. The receptionist told me that I could head over then. After heading over, they said they were busy and didn't have me down for an appointment, and said I probably called the wrong number even though I showed them the call history from my phone. They then told me to go back at 2:00PM. I appreciated that they worked to fit me in. While getting the extensions, the person working on me constantly was distracted, picking up phone calls and running around. After about 10 minutes on unprofessional service, he had someone else come over to do my lashes instead. While she worked on me, my eyes started stinging so much it was painful to even open them. When I told her she got glue in my eyes, she said "Just close your eyes, it'll be good for you." Although she was very nice, it was the most painful eyelash extension experience I've ever had in my life. When she finished, a lot of the lashes were glued together and both eyes were uneven. I had to stay for even longer for her to fix it. The next day, I noticed extreme CLUMPED shedding from my lashes, resulting in my actual eyelashes falling out as well. It was extremely painful as the eyelash roots were poking my eyelids again. I called back to the salon and told them my situation. The receptionist said: "Well, you know we worked really hard to fit you in that day. We really scrambled. We don't offer refunds, but MAYBE we can offer you a discount for your next set. Let me call you back." She expected me to spend even more money on a mistake they made. Then she never called me back. 0/10 DO NOT RECOMMEND First picture: Shedding from lashes after THREE days. Notice how the lashes were all glued together in CLUMPS. Second picture: A close-up of a clump that fell out ONE day after getting the full set. Third picture: Even more shedding ONE day after getting the full set.

Highly recommend! Aubrey is absolutely amazing attentive, responsive, and incredibly professional…read more You can tell she runs a great business, and I truly appreciate the care she puts into everything. I wish every business operated like this!

From the owner: Fibroblast Plasma Skin Tightening-first in Syracuse area and one of the first in the USA…read more Additional services: Lash Extensions, Microblading, Yumi Lash Lift, Spray Tanning, Professional Makeup Application.

BV is conveniently located near so many amazing shops, Core Life and Wegman's. This place is fab!…read moreThe inside is very clean. I appreciated the lengths the staff go to use clean and sterile tools especially as I work in health care. I chose the deluxe gel mani and gel pedi. I LOVED every minute of it!!! Legit, my nails look so good and my legs feel as smooth as a dolphin hahaha!!! My nail artist was personable and pleasantly chatted with me the entire time (I love that!) I'll be back for sure!

BV luxury nails has SO many colors and options for your nails. I love nail art, and Kevin is…read moreexcellent at doing designs and art. I love that you can book online, it makes it so convenient. The vibe of the salon is so elegant. There are many pedicure stations in smaller rooms, so it's a great place to go with friends! It does get busy, so I recommend that you make an appointment in advance.