I am beyond disappointed with this place. I work seven days a week, so when I book an appointment,…read moreit's a big deal for me to fit it into my schedule. This salon clearly does not care about that. First off, no one ever answers the phone. There is no way to get a hold of the owner, and communication is non-existent. My stylist, Lucky, already canceled on me in December for a funeral, which I understood. But then in January, I rescheduled for a Wednesday, and a day later, I saw my appointment was changed in the system without anyone even telling me. When I finally got a hold of her, she said she was "on a movie set." I had specifically picked "Any Staff" when I booked so that I wouldn't have to deal with one person's schedule, so why was I being told I couldn't be seen? If you're busy on a movie set, you shouldn't be taking bookings from the public. When she finally "fitted me in" at 7 PM, the whole thing was half-assed and rushed. I didn't even get to pick my own glaze color; she just did whatever. I told her I was happy to finally get my split ends under control, and she just dismissed me and said, "everyone has split ends." I go to a salon for the experience and to feel seen, but I felt like I was just a nuisance she was trying to hurry up and finish. To make it even worse, my partner's appointment was also canceled last minute because the other stylist didn't have a babysitter. It's just constant excuses here. Then, when it was finally time to go, Lucky didn't even seem to know how to collect the payment. It was so disorganized and awkward. I still gave a 15% tip because I'm a responsible person and I value labor, but honestly, I feel like I was bamboozled. I could have stayed home and done the glaze and the cut myself for way less money and zero headache. I'm done with professional salons if this is how they treat people. I won't be back.

Had my hair done by Lucky. The blowout itself was fine, but she was incredibly rude. Pushes my…read moreappointment back 2 hours the day of, then proceeded to lay into me about a booking error about the type of blowout I booked for my hair length . I apologized again and again and told her it was a technical error, and she keeps repeating her frustration at me, while she's laying into me, she uses severe heat and pulls at my roots. She also criticized my hair itself. While I understand that she may have been frustrated, this did not warrant such unnecessary behavior, was a very unpleasant experience.

I came in for a waxing service! She was super friendly and welcoming, and made me feel comfortable…read moreright away. Pricing is affordable, service is great. I would recommend this place, and will most likely come again. :)

From the owner: Refresh Skincare is a luxury spa located in the heart of Syracuse, NY. We are a black woman owned…read morebusiness who wants to bring peace and glowing skin in everybody's life. Our goal is too targets to make your true beauty glow. We focus on the study of black skincare being that our owner saw the lack of black skincare in spas and wanted to bring a change to her community. We also provide wax and lash services.

My tweenager loves coming here, ladies here do a great job, they're very welcoming and talented…read morePlace is clean and comfortable Great selection of products Knowledgeable staff provides good information and advice Definitely bringing my tweenager back when she needs to be pampered

I have now had (3) waxing sessions there for (2) differences services with (2) different…read moreestheticians. I had a good experience each time. Chelsea did a great job waxing my eyebrows. The shaping was better than other places I have tried and she actually measured my brows/face to keep the ratios right. Wax was a little too hot on one strip during bikini wax but irritation was gone after a day. FYI be prepared to take your shoes off. I didn't know my first time when I went so I wore flip flops. I just don't like my bare feet on the wood floors so now I remember to wear socks.

Shari is absolutely amazing! I needed a wax in a pinch and was lucky to find an open spot with her…read morefor a full Brazillian. She always makes me feel so comfortable, is so kind and does it all so quick! This is THE PLACE for waxing...oh and they offer sugaring too;)

This is the place to get your waxing done. The owner is a sweet lovely lady. The bathroom is clean…read moreand wet wipes are provided in case you need to freshen up. They use hard wax which is very important when it comes to getting waxed as it's not as painful. If you're new to waxing, your esthetician will walk you through the process and goes over how to care for your skin post-wax so don't be afraid to book an appointment here. This is one of the best waxing places I've been to (I've lived in CA and TX). They carry post wax care products to help minimize pesky in-growns. There is a student or military/first responder too! Plenty of parking space in the back and the studio is easy to find. Overall, a very well maintained studio.

Ok, so this needs to be updated but i can't go above 5 stars. This new location is beyond amazing!…read more I originally came here after moving back from Chicago and then moving to Los Angeles (Beverly Hills). I fly home to Syracuse to see Ashley. I'm not kidding. I schedule my vacations around it. The thing is.. over those 8 years my life took some massive downs (some ups) - Ashley became one of the most true and honest people in my life. My cancer treatment started and I decided to cut my hair short - and she did that cut for me (free). My mom died and she reached out and said "come relax and get your hair done - you'll need it before the services" That's someone who truly cares (again didn't charge was just being a good person). She has become a trusted friend, and honestly my hair has never looked better. I cheated on her recently my (ex) doesn't understand how hair works and how it's a part of you (no fault he is almost bald). Ashley did my hair yesterday and we went for a pride theme! OMG. It's insane! This is magazine ready and I'm no supermodel! Marisa's is a creative space where all are included! I've met Marisa maybe 2x and she's a delight!

This review pertains only to my experience with Karin Jean's Total Body Waxing, located inside…read moreMarisa's. Karin Jean has been my waxer for at least 7 years. Before I found her on a whim during my sophmore year of college, I typically got my eyebrows waxed at various nail salons. Unfortunately, I have very sensitive skin and those experiences rarely ended well. Karin's room is cozy and eclectic, which mirrors her personality. During the appointment, she usually has good music playing in the background. She is meticulous and takes her time, which leads to great results. I wouldn't see anyone else for waxing services!

Clean and efficient, owner and esthetician did a really good job. Clients were flowing in and…read moreeasily being attended to according to their needs. Glad my daughter has a place close to college.

Located next to Unicorn Nails, this little salon space is quiet and low key and perfect if you're…read morelooking for something quick and easy. There was only one person working and I waited just about 5 minutes before having my eyebrows threaded. The whole experience was quick, painless, and efficient. Not much small talk, so if you're into a quick in-and-out service without the extra chit-chat, this is your place! 3 stars given= quick, painless but limited

Chloe has been incredible; I absolutely love going to her. She's talented and very personable, too…read more I'm so grateful that I found this shop!

I just wanted something close to my house, so my hair doesn't melt on the way home, lol. But as it…read moreturned out, layering was done with no chemicals (which I can't tolerate), and the style was great. The conversation turned to that I do stand up so, I tried my jokes, while she clipped and blew out my hair! It's a laid-back and friendly atmosphere, with very professional service and I had better results than I have had going elsewhere for a few years at least. I'm gonna need more help with this hair soon! I will look no further than Sammi's Beauty Box. Rennah Rilies, Stand Up Comic, Author

I arrived right at opening (9:30 am) and was the first one there. I appreciated being helped right…read moreaway with picking out a polish color, which was a nice start. The actual pedicure felt rough at times with pulling, filing too close to the skin, and a hot stone massage that was more forceful than soothing. There was very little interaction. Another guest came in mid pedi session and was seated directly next to me despite several other stations being open. Overall, it just didn't feel calming or customer-centered. Not the worst, but definitely not what I'd seek out for a relaxing self-care moment.

I went in for a pedicure with my friend, and two young guys worked on us. My friend and I both felt…read morethat the guys were in a big hurry. They hardly did any massage, worked on our feet very quickly, as though they just didn't want to be doing it. I understand that sometimes other customers are waiting, but in this case, there weren't any other customers. We had an appointment, and it didn't just walk in... they were ready for us - the salon was not busy. We both felt that our pedicures were very rushed and carelessly done.

Parking: free community parking around the corner…read more This store is located in the Subway and a grocery store. It's ran by a lovely lady. I called on the day and the lady is able to get me in within the next 2 hours unlike a lot of beauty salon where you ha be to book days ahead. This is great for my emergency waxing. It's a small beauty shop but cozy. I did an underarm waxing and the lady was very fast. It didn't hurt at all. In the end, there were a few tiny tiny hair that cannot be removed by wax, I suggested plugging them, but the lady did threading! Threading is a traditional hair removal technics in Asia and it's very traditional. Even in Asia where I am from, not many people know how to do it anymore. So I was very impressed by it. The lady really did a very good job. The environment is not fancy but the price is also very good!! Will definitely go back!

Every time I go here to get my eyebrows threaded she does an amazing job!!!!! She is very friendly…read moreand accommodating for hours.

The staff is always at the ready when I arrive and the treatment goes quickly and smoothly.read more

Crazy difference after one treatment! The staff are extremely knowledgeable and take care in their…read moreprofession. I love it here.