One star is all that I could give. If I had an option it would be zero. Or more simply a restraining order keeping these people of my property for good. This company delivered us a package from Old Navy and ended up costing me $750 to replace my mailbox that they destroyed backing out of my driveway. That isn't the worst part, the women then attempted to drive away until my wife came running out of the house to stop her and made her get out of the car. Two days now and not a word from them. Apparently, you cannot speak to a manager because, they don't have the capability to transfer a call. Sounds like a quality organization. And still I have not heard a word from any manager. If you have a choice, avoid these people. If you don't have choice, make sure they don't come on to your property. read more

Their customer service is absolutely horrible. I had a large amount of meat being delivered that was supposed to be delivered 36 hours ago that went missing for over day at this facility. Their customer service had me sitting on hold for 3 hours total now trying to figure out what is going on and I was hung up on twice, when asking to speak to a supervisor the India based customer service rep transferred me to a extension that never picked up and who's mailbox was full so I can't leave a message. Absolutely the worst delivery service I have ever dealt with. read more

absolute horrible service, packages never arrive on time shipping food for specific date delivery, out of 5 1 showed up a week late and ruined; and 2 showed up the day before only to be left out and missing read more

This is the first time ever dealing with this company. It absolutely lies to you said my package was delivered but nothing was at the front door called the and nothing I feel bad for the companies who have to replace all the stuff they steal. Worst experience ever. Amazon ,UPS,USPS,FED EX all get it done but not this fly by night operation . DONT EVER USE THEM . read more

This company is awful. This is the second time my order was not delivered but they said they did. I placed this order on December 5th. It was supposed to be at our house on the 12th. I kept getting updates saying it was delayed . I called on the 17th and , after waiting for a rep for 45 minutes, I was told that it was delayed at the warehouse in Franklin and no idea when it would get to me. The next day, I checked the site and it said it had been delivered the day before. This is a fraudulent, scam of a company! read more

I've had two packages sent at different times within the past three weeks not make it to me. When I call Lashership customer service, they are basically not helpful and can't or don't know any information as to where the packages are or any trail of it what so ever. Why is this happening??? I am so frustrated that the stores I am ordering from are using this company. Figure out your problem and get the packages to the places where they are suppose to go please!! read more

Had a terrible experience with this company over the last 2 weeks. They kept saying my package would either be delivered the next day or was out for delivery that day. They would respond to calls and emails the same way. Would not transfer me to a supervisor or to the Franklin location where my package supposedly was. Finally the package showed loaded to a truck around 8:30 at night and delivered to my house two minutes later - and signed by a doorman. I live in a single family house in a residential neighborhood and don't know of a single building in my town with a doorman. This was a false status and the package never arrived. When I googled for reviews I was baffled by how they are still in business with the number of bad reviews and complaints. What is happening to all these missing packages? read more

This company is horrible 1st they gave me a anticipated delivery date and then they just take it off their system and have it go back on the next day saying that it's anticipated to be delivered two days later I called to see if I can pick it up since they're only a half hour away and they tell me it would take longer because I need an appointment then they gave me another day that they're going to deliver and the package supposedly leaves their facility at 8 in the morning and supposedly they delivered it at twenty past 10 at night but no package and no one is willing to do anything to help you out. never send anything through LaserShip and if you can convince the company you're buying from not to use them I would recommend that you do that read more

I would literally give 0 star if I could. Two packages that were supposed to come in today through LaserShip were marked 'delivered' with an exact location as to where they were (i.e 'front door'). No packages in site. Looked up this problem and found THOUSANDS of others saying packages came months later or never came. They could come later, but now assuming they never will. Fuck these guys. read more

Truly terrible delivery service. We have had multiple bad experiences, items delivered days late, damaged, or often not at all.

If I could give 0 stars I would. Worst delivery service ever. My package was supposed to arrive 10/24 and it got to this Franklin facility the same day. I tried calling to request to pick my package up because it was my birthday and I needed my clothes for my birthday dinner. After about 10 phone calls within 4 days (one of which a rep told me I was going to get my package the next day) I realized my package had to have been lost. Since 10/24 I've called lasership about 10 times to either speak with a supervisor or find out the status of my package. Each time I was given different info and was even told that I CANT speak to a supervisor! Not only is this company horrible when it comes to delivery, their customer service is HORRIBLE AS WELL! I hope I NEVER get another package shipped through this terrible company. Today is 10/28 and I still haven't received my package or gotten any kind of update. Seems like staff is either stealing packages or just don't know what they're doing! I will be filing a complaint with the BBB because this is honestly a dreadful experience and a terrible way to ruin my birthday. read more

get daily message need additional info to deliver, funny, Amazon, UPS and USPS don't have a problem, would have been faster to drive to point of origin Virginia and gotten it myself. didn't think there were worst delivery service than DHL but these must be related. read more

this is by far the WORST company I have ever seen in my whole life.. for the THIRD time, let me repeat THIRD time within a year they have lost my packages. They said it was delivered a week ago, yet my cameras show diff .. I called over 10 times to speak to someone and they give you the same bs, I have been hung up on 3x, super unprofessional.. I work for my money and for this package which is a $200 one is extremely frustrating.. they "open investigations" and claim they'll call you back but again, NOTHING.. idk how this is even legal?.. I asked to speak to an operations manager and I get a vm then hung up on again??!!!?!.. I call the local branch and they just let the phone ring.. how the hell is this even ok?.. they tell me contact seller, seller says contact the caffier. And no the seller won't credit. Refund or do anything because it said it was delivered .. I need answers, I need my package !!!! read more

They claimed to have delivered a package to our front steps. We called Lasership when it was nowhere to be found at our house, nor any of our neighbors. Their customer service was terrible. They did not want to give us the time of day on the phone- they were rude, very brief and referred us to the retailer. It is too bad because it is a smaller business compared to some of the bigger players, but they need to work on their logistics and customer service. I realize shipping demand is high now. I get it. If they were at least polite and willing to search and find out where it was sent to by going back into their records, I would have been okay with them at least trying. The customer service representative was not only rude but not willing to offer any assistance at all. Will not be using them again anytime soon and have instructed the retailer to use another shipping company here on out. For the record, every other shipping agency has no issues delivering to us. I also forgot to mention that we had another package lost from them before. 2 packages lost. 2 : 0. That's not good odds. read more

This company is the worst! Please company's dont use Lasership!! I never received my Bath &Body Works order...they resent and it was delivered delivered to the "doorman" at 9:45pm. I dont have a doorman?? Second order from Walmart i see Lasership has it i email them an address to put in their gps so they can find new development. They delivered to someone i reported not received the next day they retrieved the package from said home and i have called 3 more times...gone through address, gps coordinates, phone # still no pkgs!! Now i see Kohls has sent a pkg via Lasership and I already know I'm not going to receive it. I don't know if its ineptness or thievery but I am so upset that everything Im ordering that gets sent through Lasership I will not receive. Bath & Body Works, Walmart, Kohls and any other company is losing $ using this company because I will not order online any longer unless i can confirm, UPS, FedEx or USPS delivery. These companies are going to be replacing these orders multiple times with the consumer not getting them but the delivery drivers or company is having a great holiday on the rest of us!! So angry!! read more

The absolute worst package delivery company I've ever experienced with. My package said it was delivered and i never received it!!! I called twice. The first time they were going to go under investigation since I do live in a apartment building. However I know the package said my apartment number! So I get an email back stating that they finished their investigation and that it was delivered. So I called back to find out where the hell they actually drop the package off at!! And all the women could say is the driver said there was a pumpkin sign on the door. After I continued to say was it number 44??? I'm pissed because the driver could remember what's on the door but not the number on the door???? So maybe I could have asked that person and actually gotten my package. I've never even heard of this company and I will never ever recommend nor order from the company that had it delivered by them! I had Christmas gifts in that package. So I blame the company for not even taking the time to figure out the situation. So thank you LaserShip for not giving me my package that contained Christmas gifts. read more

This company is terrible. My package was sent to this facility on Oct 12. first, they claim it got routed to the wrong facility in VA but on the same day was out for delivery in RI. Delivery could not be completed because it ships to a post office and Sunday is closed. it gets routed back then hangs around for a week. then gets lost. then mysteriously arrives at the same destination each day but never out for delivery. finally, after contacting the service and opening tickets, they send it out for delivery "next business day" -- a week later! again on a Sunday!! Hello -post office closed !! also today after personally calling customer service the rep tells me they cannot deliver to a post office!! since when?! All I want to do at this point is go to Franklin, MA and pick up the package...now they tell me it is lost. I speak to a supervisor...oh it's not lost ..just don't know where it is....um what? Never again!!! read more