DO NOT GO HERE.
I spent a significant amount of money on a full face and body laser package and have had one of the worst customer experiences I've ever encountered.
Repeated scheduling errors, appointment discrepancies, treatment delays, and constant employee turnover made it nearly impossible to follow the treatment plan that was sold to me. On multiple occasions, I showed up for scheduled appointments only to be told by management that they were "too busy" or that my appointment slot was no longer available, forcing me to wait weeks/months for the next opening.
What is the point of scheduling appointments if they are not honored? Why is it the client's responsibility to repeatedly call and verify appointments because the company's confirmations cannot be trusted?
Because of these delays and disruptions, my treatment plan has been completely derailed. Months later, I still have significant hair growth in treated areas and cannot accurately assess results because LaserAway has failed to provide consistent treatment intervals.
When I requested my treatment history, I discovered additional discrepancies regarding treatment dates and records, raising further concerns about account accuracy and management oversight.
The irony is that the sales process was just as deceptive, but the service after payment was made kept me hopeful after the effort I put in to purchase the package. My clinician, Kaitlyn, was excellent, which gave me confidence in the beginning. Unfortunately, the management, scheduling, and overall client experience have been a complete disaster.
I am still waiting for a meaningful response and resolution.
If you're considering spending thousands of dollars here, understand that the experience after they have your money will look very different from what was promised. There are countless laser hair removal providers that value their clients' time, honor scheduled appointments, and deliver treatment plans as sold.
Terrible management. Terrible scheduling. Terrible client experience. Run from this location - I wish I had this context prior to selecting LaserAway for this investment read more