Scheduling. I confirmed my appointment the previous day. The text stated I would be charged a cancellation fee. I was early for my appointment. I sat for 30 minutes with no update from the 3 people sitting at the front desk. When I asked, I was told it would be 15 more minutes or so. Or I could come back later in the afternoon. Unacceptable. People are busy and are not able to just come back later. What a waste of $2K. read more

The receptionist is very pleased and accommodating. The staff is very informative and helpful with any questions you may have on any services. Domain location is clean and well maintained. I have had the pleasure of receiving a few services so far and plan to have more because they have went so well. Everyone in this establishment work together as a team which I think made my experience very enjoyable. read more

STAY AWAY FROM LASER AWAY. I would give negative stars if I could. In July of last year, I became interested in LaserAway's RF Microneedling treatments. After submitting my info online, I was contacted by a representative who immediately launched into high-pressure sales tactics--pushing promotions and urging me to book before understanding my needs. I explained I wanted to address skin tightening, hyperpigmentation, and acne. She assured me I was a perfect candidate. I told her I was going to see my dermatoolgist next week and she discouraged me from speaking with my dermatologist, and repeatedly followed up with texts and misleading photos stating this was a relative of hers and look at the wonderful results, which was completely and utterly false. Regrettably, I purchased a 6-treatment RF Microneedling package for $4,298.75. After my first session, my acne significantly worsened. I was told this was normal and encouraged to continue. After a second session, my skin declined further. At my third appointment, I was informed that I could no longer be treated in key areas due to active breakouts--making the treatments essentially unusable. In February, I contacted customer service and was offered a refund or store credit. I agreed to consider credit but needed confirmation on what I could safely receive. After submitting photos and weeks of follow-up, a nurse finally contacted me in May and confirmed I wasn't a candidate for RF Microneedling or Thermage due to my skin. She said Botox or filler were my only options, which I already receive elsewhere. Since then, I've reached out multiple times and have had to explain my case from scratch to a different person every time. The responses have become increasingly inappropriate, dismissive, and manipulative. I'm continually told I will "lose my investment" if I don't move forward--yet I'm being offered services I've already been told by Laseraway nurses, I can't receive, nor am I a good candidate for. Today, I spoke with someone who admitted they couldn't help, pushed services I'm not eligible for, and ended the call saying, "expect no one to answer you." Is this seriously how you treat customers? You're asking people to make significant financial investments, then responding with unethical behavior, zero transparency, and blatant disrespect. It is not only unprofessional--it's alarming. I emailed customer service on July 10th, and nothing. It says on their website they will get back to you in 24 hours. Not to mention, if. you just do a quick search on LaserAway, you'll find multiple class action lawsuits against the company. So ask yourself, is this all really worth it? LaserAway is not the only game in town and I would recommend going to an actual MedSpa before purchasing any of their services read more

I love coming here. The techs are always so sweet and helpful. Izzie helped me last time and she's such a gem and answered all my questions. I love coming to LaserAway for a variety of my needs read more

Super annoying process to try to get simple Information on pricing and rude customer service. I've had laser removal treatment for 15 years, I don't need a doctor or technician or anyone to call for consultation, just tell me how much it is! Why am I asked to schedule a virtual consultation as first step, this makes it super inconvenient and when I tried to communicate that to the agent All I got was a "I wish I could text my doctor too, but unfortunately it is not a thing " Who cares what you think, I'm the client! Well I'm guessing they are super expensive and trying put this sales technique to make you talk to someone first etc Anyway wasted my time with this read more

LaserAway - Customer service - Laser Hair Removal Near Me - Austin, Texas

Absolutely worth every penny! I was initially hesitant but have always wanted to pull the plug on laser hair removal and I'm so glad I finally did. I will say you have to go through a phone call just to simply receive information on pricing which was slightly a nuisance at the beginning but after talking to the representative she gave me a lot of clarity and encouragement on the process. I'm 3 sessions in an my hair growth has decreased by over 50%, it's insane. Even after the first appointment I had noticeable differences. The staff have been extremely kind and the front desk gals are very personable when I've been in the waiting area for appointments. Honestly pain wise during treatment has been very minimal, they describe it like quick pin pricks which is pretty accurate. It is totally doable, not the most comfortable process, but it literally lasts less than two minutes and is very tolerable. If you're still debating laser hair removal I highly recommend officially deciding on a "yes". It's so worth it! read more

I originally came in for Laser Tattoo Removal, but I loved my experience so much that I've ended up signing up for so many other treatments! I highly recommend Laser Hair Removal- I saw huge results starting about 6 weeks after my first treatment. I'm also loving the Clear and Brilliant Facials. I'm halfway through a 6 treatment pack and have seen the biggest difference in my pores and scars. I recommend financing packages so that you can bundle for a discount and then pay monthly over the course of a year with 0% interest. I would also recommend going in store to set everything up there because the website can be difficult with it being a nationwide company. All around great experience! read more

I have been doing my underarms at Laser Away and just upgraded from a bikini to full Brazilian. I had attempted to do the full Brazilian at another laser studio that did not have the cooling laser like Laser Away had and it was soooo much worse. The treatments here are fast and really work! I no longer have any hair under my underarms and even just after one treatment of the bikini it's a huge difference. I spoke with Robin today and she was so kind and helpful with explaining the different packages and making sure to get my next appointment time correct. If you have been considering doing laser treatment I definitely recommend it! Never having to shave again is so amazing! Thanks Laser Away :) read more

Great service. The staff are all very friendly, nice and knowledgeable. The prices are a little bit higher than other places but I'd rather pay a little bit more for this level of service and quality of service. You don't want to skimp on services that involve your face and body. read more

Adrian and Kelsey are always so welcoming, communicative and EXTREMELY effective! This location is AMAZING! I have done clear and brilliant as well as hydrofacial, and always look forward to my next vidit. Adrian is FANTASTIC about going over each step with me EVERY TIME no matter how many times I have come, and ensuring I am doing okay through out the ENTIRE process. I can't wait to go back, and look forward to new treatments in the future! LOVE this team! read more

I can't stand companies that have websites that force you to enter your email address before you can look at prices, but luckily laser away doesn't do that. Instead, if you want to get an idea of a price range their website forces you to enter your name, your email address, your phone number and schedule a time and date for your appointment. All so that you don't get any price information. So thank you Laser Away, for wasting my time. read more

My wife went and she was pleased Prices fair but a tiny bit high Ladies are knowledgeable read more

Clean, fast checkin process. Nurse Carli(?) was just fantastic. Most importantly absolutely NO pain during laser hair treatment! read more

LaserAway - Laser Hair Removal Near Me - Austin, Texas

Outstanding service today; highly recommend all the services at Laser Away !!! The staff is friendly, subject matter experts and super friendly! read more

This was truly a 5 star experience. Let's start with Erick at the front desk who ushered my mother in law and I in, welcoming us by our first names, offering us beverages...this is the type of welcome that we all crave and wow did he go above and beyond. Next, our RNs Carly and Rachel. We immediately felt holistically cared for. We were both a little nervous getting ready to experience certain treatments for the first time, but their confidence and kindness put us at ease right away. Then, the treatment. I invested in Thermage because I just turned 40 and I'm breastfeeding my son, and luckily Thermage is something I CAN do while breastfeeding. My treatment exceeded my expectations and I saw results immediately. Notice the lift in my brow, lips, cheeks and under the chin. My mother in law did Xeomin and Clear and Brilliant and she is thrilled with her results as well. Needless to say we will be coming back for more and are so happy to trust LaserAway with our aesthetic dermatology needs. read more

LaserAway - Before and immediately after Thermage. Treatment keeps improving lift for 6 months. - Laser Hair Removal Near Me - Austin, Texas

Great place very professional and clean . Staff is kind and welcoming! Highly recommend

Love this place! The girls are always so sweet and super helpful. They make everything super easy and fun.

I absolutely love the results of laser hair removal. I have an 8 session Brazilian and under arm package. Since my very first session, the service and results have been fantastic. Fantastic for hair removal? Yes! They have a cooling air that makes the service a breeze and it's quick! For my services, I'm in and out within 10-15 minutes. How is this compared to waxing? Years ago I've used hard wax on most hairy body parts and enjoyed it just fine but the results from laser are worth it all and you don't have your skin pulled (if that was your waxing experience). I can't speak on any other services but I'm very interested (can't you tell?) and would highly recommend Laseraway. read more

I couldnt find a way to submit feedback privately so i had to do this here but im very upset. Had an appointment scheduled for today at 3pm, I made the appointment more than 2 weeks ago. An HOUR before my appointment I get a call saying they needed to cancel because they "needed more time" ?? Very annoyed because for the last few days I received multiple text messages confirming my appointment (1/3, 1/9, 1/11) which I confirmed. The woman that called me just now said they texted me yesterday but I did NOT receive anything, but she called me just fine? Why wouldnt she call me yesterday if they couldnt take my appointment thats been scheduled for more than 2 weeks? If they needed more time they shouldn't have made the appointment in the first place. I'm already in the car on my way to the appointment AND I took off work early to make it. Very annoyed and disappointed by the lack of professionalism. read more

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Always a great experience at Laseraway! Adrian did my clear and brilliant facial today. She was super knowledgeable on skincare and the clear and brilliant facial. I always refer friends to Laseraway! read more

I've been using them for years for weight loss (successfully I might add) and I am now using them for hormone replacement. They are all very professional and I've never had a bad experience! Highly recommended!!! read more

I have had a wonderful experience at Laser Away at the Domain in Austin, TX. For most of my treatments Sara has been my nurse and has made the experience easy, comforting and painless. She has helped me to feel relaxed throughout and helped get me through the anxious parts. The facility and reception is excellent and comfortable as well as professional. I highly recommend Laser Away at the Domain for your laser needs. read more

Thermage, thermage, thermage!! Game changer. And injectables. The ladies are great but the results are the real stars. I will be continuing with future services! read more

Very professional and welcoming office. From front desk girl Priscilla to nurse Rachel are so helpful and nice, clean office, great atmosphere. I'm so glad I come here for laser removal and Botox. Very happy with results after every session. Thank you so much! read more

I was looking for pricing information on their website for Clear and Brilliant laser treatments. After realizing there was absolutely no way to find any pricing information, I scheduled a "free consultation". I had a phone consultation on 3/24/23 and was told it was around $2,800+ for a package of 6 laser treatments. The woman I was talking to asked me if I wanted to see if I'd qualify for no interest financing so she sent me a link to the application and I ended up being approved for $4,200. I scheduled an appointment for 4/8/23 at the Domain location. Later that day I was looking through my emails and I saw an email from the financing company PatientFi that approved my application. I clicked on the link and created my account, then I noticed that there was already a charge on this account for $2,800+ with the first payment due on 4/22/23. I was charged for the package of treatments when I hadn't yet stepped foot inside one of their stores or had any services rendered. I called PatientFi and told them that I had not received any services from Laser Away and was told I'd have to call them to have the charge refunded. I immediately called them and canceled my appointment and demanded a refund for the fraudulent charge. I was told my information would be sent to corporate and they would contact me within 24 to 48 hours to provide a refund. As I expected, it's been 48 hours and I have heard nothing from "corporate". So I'm going to keep calling and calling and calling until I am refunded and will take legal action if necessary. I found several others online that had also had this happen to them and had to deal with the nightmare of getting a refund. I was tricked and scammed by these thieves and am posting this review as a warning for anyone else about to schedule a "free consultation" with them. I will never let someone do this to me every again. read more

I really love their customer service in domain region. And so far so good with my skin

Melanie at the front desk was super helpful in answering my questions and scheduling me with a qualified RN! I look forward to receiving treatment. read more

Great experience! Like everyone else, I read tons of reviews, some great-some horrible. I am VERY PLEASED to say the Austin location is in the GREAT category! The customer service has been 'top shelf' quality from my first phone call. (And there were many phone calls because I was skeptical and asked a ton of questions.) Everyone was patient, kind, understanding & helpful. Fast forward to now... I have had 4 treatments so far and am extremely pleased with the results! (I purposely waited to do a review to make sure I received the results I was told I would.) I highly recommend the Laseraway/Austin Tx location. It has truly been a 5 star experience! read more

BEST LASER EXPERIENCE EVER. I have heard horror stories from my family and friends about their experience with laser hair removal and I have to say I have not anything close to their experience. I'm halfway through treatment and I have had different girls for each appointment and I can say they are all VERY professional and kind and make you feel super comfortable. The reception staff is also so welcoming and sweet. Everything is very clean and pretty! read more

I just LOVE Laseraway!! Every single member of Laseraway is so so so #1 super awesome wonderful, from the front desk Erick and Melanie to Rachel and other 2 nurses I have had the pleasure of receiving treatment. This is the ABSOLUTE BEST place for hair removable!!! My very first experience at another place felt like a thousand rubber bands ( which are also on fire with acid ) snapping me all at once, but here at Laseraway they use some super cold air to lessen the pain NOICE!! I also have had coolscuplting on ALL my chins and Thermage on my face and hands. I feel so goooooood and I welcome 48....come get some!!!! read more

Love this Austin location. Everyone including the front desk people to the nurses are so friendly and professional. They're super honest about what you need and don't try and oversell you, all while giving you the right information. I ask lots of questions and they know their stuff. You feel like one of their friends, not just a client. I definitely recommend and don't forget to take advantage of specials they have going on, because they always have something. read more

I am a first time customer and am waiting to view results so far the customer service, and zoom chat with ladies have been great. I had a lot of questions that I had a registered nurse call me to alleviate my concerns and answered them all. I am happy to have found Laseraway to help me feel welcomed and comfortable with this new experience to help me. I am happy with the overall experience at moment. It will be a progress for me as I just started but am very excited for the outcome and years ahead. read more

Laseraway (Texas branch) completely misdiagnosed my treatment plan for coolsculpting. Worst part is they took weeks to handle the case, and upon confirming a refund , over $2k , they retracted while it was still pending on my credit card and never notified me at all!! They lied to my face and cheated me out of thousands of dollars. If you're in the Texas area, do not trust them at all. read more

This location is so great! I just moved to Austin from LA and was so relieved they opened a clinic here. The ladies here are so sweet with such great attention to detail! Amazing service, amazing results. Big fan! read more

Really amazing medspa! I visited their booth while RealSelf had a pop up event in town. I had the clear and brilliant laser treatment. I've always been very nervous about having chemical peels or laser treatments because of the downtime. This one was a breeze! I was red for about 24 hours and then a little dry for 24 hours. And then voilà, beautiful clear skin. I have very sensitive skin it gets super red easily so I was surprised this worked for me. The aesthetician was incredibly friendly and talked me through everything. I would definitely like to come in and visit them again. read more

It didn't work for me I got my underarms and Brazilian done, two months past my last treatment all my hair grew back the same way it always has. It frustrating because it's expensive and I'm faired skin with dark hair which i was told to be the best combination for laser hair removal. I don't know what I did wrong. Now I'm expected to pay for three more treatments for maintenance. I know it won't remove all the hair I was just looking for a difference which I don't see. read more

I used to go to a LaserAway in another city and was very glad when I saw this location opened in Austin. Always find them to have nice staff and great deals on their services. Highly recommended! read more

Melanie at the front desk was very friendly. She helped me do pretreatment and helped get me scheduled for upcoming treatments. Lily helped me with the service I had done, and paid close attention to detail. She was a joy to talk to during the procedure. I have been to other locations in the United States who gave great service, but this location has created the best experience yet. I'm looking forward to coming back! read more

I can't believe what great results I've had. I have been wanting to permanently rid myself of the dread of shaving, but I never had the courage or the money, but Laseraway had great options for financing and I was able to get a great deal and pay monthly. At first I was really hesitant, but now that I've completed my treatment it was worth every penny! I had my brazilian legs and underarms done and boy oh boy am I smooth! I never will have to worry about my intimate hairs showing up at the pool or beach again, and I am ALWAYS ready for date night! I feel like my life has been changed for the better! The nurses and staff are so great as well, I love the environment and I always feel comfortable and safe. Thanks Laseraway! read more

All I can say is WOW!!! I have completed 5 of the Clear and Brilliant facials and my acne scarring is almost completely gone!! This has been something that I have always been insecure about and I am so happy I chose LaserAway, it had truly helped me to regain my confidence! The staff is so sweet and amazing they make me feel so welcome and truly help when recommending services that actually help to getting me closer towards my skin goals!! So happy I chose LaserAway it's been the best experience I could hope for!! read more