Not the best of surgery/endoscopic procedure centers. I've had many positive experiences with surgery centers, but Laser Surgery Center isn't one of them. The only positive comment is the friendliness of the staff (receptionist, nurses, anesthesiologist, tech, ad GI doc), which is why I'm giving 3 stars. I agree with other reviews about the place looking run down and using paper charts. However, those two issues pale in comparison to the bigger issues of poor communication and lack of privacy.
First of all, I didn't receive a phone call from a nurse the day before to go over my history and give instructions. Every other surgery center or hospital I've been to calls the day before. I called at 4 pm yesterday and was told I'd receive a call later in the evening. That never happened so I call around 8:30 pm and the person who answered said she can't do anything until tomorrow morning. Around 7:30 am, I get a call from the receptionist returning my calls from yesterday. When she called, she said she left a message yesterday. I was at home all day and I had NO indication of a missed call or VM on my phone.
The other issue is lack of privacy. I could hear other conversations between staff and patients. Fortunately, I didn't hear any PHI (protected health information). That said, i was still uncomfortable hearing other people's conversations and being in a very small space. They should either 1) move to a bigger property 2) undergo renovations to make their facility bigger or 3) schedule fewer patients to provide for more privacy.
Unfortunately, I have to repeat the colonoscopy. As disappointed as I am about having to re-do the prep, maybe it's for the better the procedure didn't happen so I can re-do it at one of the other surgery centers or hospitals where my GI doc is affiliated. I refuse to go back to LSC and insist to my GI doc that I am scheduled at Aspen Surgery Center or John Muir in Walnut Creek. The doctor I work for is affiliated with both of those places and says they are a step up from LSC. I hope that's the case and I will not return nor recommend anyone have a procedure/surgery here. read more