I didn't want to even give this company one star. Danny's customer service skills are almost nonexistent. I had three conversations with him starting on September 5th, then the 7th, regarding an order I place on the 1st of September. I was told the order shipped on the 5th. but UPS says a shipping label was not generated till the seventh and they did not receive till the 11th. ETA to me is the 14th. That's nine working days. When confronted Danny had no excuse other than he doesn't always know what's going on in the warehouse, but when I asked to talk to a manager, apparently he is it. Look up Accountability in your dictionary, Danny. Then go online and look up Customer Service Training and get some. read more