We went to Royal Isabela last night to enjoy the sunset, have a cocktail and then dinner at La…read moreCasa. The experience was a mixed bag. Good cocktails and then an hour wait for our appetizer. Then we proceeded to our table for dinner. We waited 20 minutes for water, then had to remind the waiter for our wine we had ordered (a 30 minute wait) and then to top that off, our main course arrived an hour later. There was absolutely nothing special about this experience. No one on the staff tried to make up for any of this. We will not likely return. What a disappointment.

6/10 stars …read more Positives : Let's start with our room- we had the presidential suite: number 20. It's the largest and has a walk out balcony that ends cliff side and has lounge chairs with a view of the beach below. The walk in showers are fantastic. The oversized private hot tub is great . The grounds are nothing short of phenomenal. By far the nicest in all of Isabella. Sunsets galore and ocean views that go on for miles. In summary : If you want to come here and not interact with anyone, order room service and hang out at your 1000 sq ft suite, take dips in your private hot tub and then wash off with open doors to the nature under a rain head shower .....then this place is phenomenal. I would come again, but only under these circumstances. Let's first note that I read all the reviews on the property before I booked here. I chalked the negative ones up to just "temperamental guests"..... Unfortunately, I was proven wrong. During our stay I tried to continue to tell myself that this is island life", "things here are on island time" ...."they probably have a hard time with retaining of employees" (among other excuses). ---- But then I came to realize, I'm still paying 1000$ usd a night to stay here plus meals...That being the case - it's not acceptable at any level. I'm tired of making excuses for bad service in the service industry and continually lowering my expectations so as not to ever get upset. Negatives: 1.) Child friendly!?!: (why ? .... this is a golf resort and has no childcare or child amenity's). We couldn't seem to get away from crying babies at dinner every night. This isn't acceptable when we paid over 100$-250$ for two people at each sitting to eat. Yet Management just accepts this !?!? Night 1: we had to watch a father change a dirty diaper on the golf course in front of our ocean view at dinner! Yumm! Night 2: we had to move tables to escape the same crying infant. Take your crying baby back to the room! Annoying ! Night 3: we had to ask for another table to make sure not to sit next to the same baby at diner (again crying). And yet again... the father proceeded to change the diaper again on a communal sofa right behind us at the restaurant ( Situations like this are not stellar experiences while eating lobster and steaks by the ocean.) 2.) Dining: Each meal takes at least 2 hours from start to finish even if you order your entire meal the minute you sit down. That being said, the food is amazing. Each dish was expertly prepared. Some of the waitstaff was great (Jessica) but most were not. Some even had AirPods in their ear while serving us. Their pizza oven was broken for our entire stay due to a bad part. (Disappointed to say the least since as their website boasts about their amazing pizzas). Sometimes we went to the golf shop restaurant... (to escape the 1.5 hour or more sit down experience at the main dining restaurant) and then more problems... ultimately, we were forced to order what we got the last time we came to eat at the pro shop (since none of the employees could find the menu ....---Not acceptable for paying 1000$ per night !--- 3.) Our arrival : we were told our driver would take us to our room and show us the property and explain how everything worked. ---- He said nothing! And didn't show us the property. We were left to decipher how the resort worked, ---just a bad start. Not acceptable for 1000$ per night! 4). Cleaning : if you call the maids, they will take all day to come. They will enter and replace towels but not clean or make the bed. Then, You will have to call at least twice more for them to actually show up and change the sheets and clean. I've had better housekeeping at a Holiday Inn. 5). Room service: The one time we ordered they brought the wrong food. 6). Management: Basically, You will be told different things by different people. Nothing is consistent.- why did you not sit down with us and go over everything? Especially since you asked if we were first time guests? Let me teach you how to manage the new guests : mention how to book massages, where the fitness room was, how there was an Easter brunch on Sunday, how there was live music for our entertainment on Weekends ....and so on and so on... :( but we got none of this. --not acceptable for 1000$ per night- 7.) Upon leaving: the manager had to ask us our casa number to check us out. (crazy since she was the same person who checked us in) -really made you feel not special. Also, she was basically just a human credit card machine reader. She didn't ask us anything about our stay or how we liked it.... It just makes you feel great....like you want to come again. (especially considering you just spent what most Americans spend on a car to stay there for 7 days)! Can you Please fix this resort!!! It is amazingly beautiful and it's a shame to leave your guests so underwhelmed by the way it's run.

My bf is a regular annual guest at Villa Tropical and made a reservation here for a week for us…read morebefore Christmas this year. Although he'd reserved a studio, when we arrived, we found we had been upgraded to a one-bedroom unit, as the studio's door was being repaired. Late check in was very easy. The property's deck is large and has a gorgeous view of the beach directly below. You really cannot beat the location of Villa Tropical on Shacks. We enjoyed drinking our coffee on the deck whilst watching the sun rise in the mornings before grabbing our gear and walking down the short flight of steps to the sand. The gift shop within the office is a major time saver, too, when you need a drink or snack but don't want to drive. The Econo supermarket is only about an 8-minute drive away, though, when you do want to do a grocery run. It was awesome having a fully stocked kitchen and being able to cook and eat in most meals. We loved grilling on the deck at sunset! The Ola Lola restaurant is a cute spot a short walk away for food or drinks when one would rather skip cooking, too, and in each room, there is a very thorough guide compiled by the management with information on where to find all kinds of things in the area, from film development to entertainment. It was extremely convenient to be able to do laundry on the premises also. The staff are super helpful and maintain VT very well. Our unit (1B) was clean and comfortable, and by the end of our stay, we had fallen into a nice, homey routine. I was sad to leave and understand why Shacks is a place so many return to every year. The beach is clean, the big waves break far from the shore, there are interesting reefs for snorkeling, many days have adequate wind for kitesurfing, and there is a friendly surfer community among those who stay in the area both longer term and seasonally.

This is the best vacation spot ever! Super great accommodations and very helpful and friendly…read morestaff. The views are incredible and the resort is in a great location to get to jobos beach.

I was the bride of January 2nd, 2026…read more As a bride, and seeing other brides, I would love to say I was the calmest bride ever the day of the event. Vannessa and team did everything possible to get my day to be perfect. The numerous calls prior to the wedding. Attention to detail and last minute adjustments was incredible. They even had a member clean up my room after I got ready for my event. The view is incredible. A little over an hour drive from San Juan airport. But the view was worth it. I wouldn't change anything about my wedding, they made my day incredible. My older sister has a soy/ dairy allergy. During my stay at the island. No restaurant has taken this as serious and Hotel El Guajataca and FireHouse Subs in Quebradillas. I appreciate them looking thoroughly at the ingredients used for every thing cooked in her meal.

We were there for a friend's wedding. The room was booked months in advance and we booked a larger…read moreroom because there are 5 of us. Upon arrival,they told us they didn't have that room and they would have to give us two smaller rooms. The rooms are extremely outdated, in poor shape, and dirty, as is the entire hotel! The wedding coordinator was not present several times through the wedding and showed up 10 minutes before the wedding. I don't recommend a wedding here! She wouldn't answer her phone either!

No need to bring a beach chair, beach towels or beach bag-all were provided!…read moreThere was a drying rack for our wet bathing suits and towels and a laundry service that returned our cleaned items before the end of the same day. The staff were friendly and helpful. We enjoyed chatting with Ismael about our common locations in New Jersey. Our beach view was amazing. The beach was very clean and uncrowded. We are already planning our next visit!

Last time I was in Rincon I could not get a sunset dinner reservation at Villa Cofresi. So this…read moreyear I planned in advance and called several weeks before the trip. We reserved a table at the balcony right at sunset at 6pm. We arrived and promptly got thru the security and were taken to our table and it was the most gorgeous view ever. We ordered the signature drink, The Pirata, and it was delish, very strong , and came in a coconut. We then wanted to order dinner. But no server or employee of any kind came to our table for over an hour after we got our drinks. We waited and waited and when we decided to give up and go elsewhere then finally a server came. So we decided to order since it was about 7:15 and we figured it would take too long to go somewhere else and order. My bf ordered the lobster mofongo in some kind of soup and I got red snapper in a plantain crust. Then again we waited and waited. I was so hungry I started trying to pick the coconut pieces out of my Pirata drink. Finally at 8:11 our food was served, And we were starved. I was prepared to hate the food haha but it was actually so delicious. So I guess come here if you are not starved and have tons of time. And you will get a delicious meal w the most beautiful sunset view.

The receptionist and other front desk, staff were very friendly and went out of their way for our…read moregroup. The hotel itself is old and it shows it wear. The air conditioning works perfectly. In fact, we had to turn it off because the room was too cold. Although the bed is firm, they have a plastic mattress protector on it makes crinkly noises when you move. The linens, including the towels are well used. I went to the pool. It is clean and the restroom are clean as well. There are only two lounge chairs available. The water of the pool was a comfortable temperature, not too cold or too hot.

The Villa needs some attention from repairs in the tub/shower and the bathroom outlet, not to…read moremention there is NO fan. Another issue is that the lights continue to go out (electricity) not sure why. Although there is cabinets they do not offer utensils or cups or paper towels so be sure to bring that if you decide to eat in the room. When I checked out the final invoice was NOT correct so be sure to review before leaving the lobby (still waiting on the $440) reimbursement. I left 21 December 2023 still waiting. I will give it until next Friday before calling and reminding them about reimbursement. You make your decision on whether you want to stay there or not. Good luck.

Wouldn't recommend this place whatsoever!! They spent all money on the pool area, Rooms were very…read moreoutdated , 2 burner stove ( only one worked) , Electric outlets were broke ( couldn't t charge ANYTJING!) , Hot water ( was none!), and let's not Forget the very very very LOUD Air Conditioners. no sleep! No lamp in rooms (overhead light only) continuously flickering!!!!!! . Front room furniture was so worn out , the plastic cover faded from Pattern that once was and springs were popping out , Our shower was NEVER CLEANED the entire time we stayed here , mold started to grow on shower floor , never left wash cloths, never swept floor , fire alarm would randomly go off. No balcony as mentioned, although you do have a view of the ocean, ( if you look over all the dilapidated buildings that cover you view. There are definitely some beautiful beach areas that you can choose, but not this place!!!!!!

We are currently staying here , and have been here for a week. I gave this "resort" 4 Stars because…read moreof the staff, especially Yahiri & Jaynelle and the Bar and restaurant that they run!! FOOD 10 out of 10 !! Munfongo in Garlic Cream is AMAZING!! Portion Sizes are humongous, My wife who is Puerto Rican could not finish each meal, that's how big the amount of food they give you. These two ladies Yahiri & Jaynelle, were super friendly and made our stay so enjoyable. They both work so hard and are OUTSTANDING at there jobs!! The Pool area is very very nice , and the location is perfect , close to three super beaches, and a really nice Golf Course (Punta Boriquen Golf Club) ,which I played Three times this stay. My only negative is the the room has no micro waves. I will stay here again my next visit for sure , affordable ,pleasant staff and great Food and pool area. Frank P

Dorado Beach, a Ritz-Carlton Reserve feels like stepping into a real-life nature sanctuary with…read moreluxury layered on top. My one-week stay here has been genuinely magical. The first night I heard what I assumed was a curated "rainforest soundtrack" through speakers. It's not. Those are actual local frogs, and that small detail somehow sets the tone for the whole experience: it feels real, private, and almost unreal at the same time. The room is massive and thoughtfully designed. The outdoor shower is a standout, and the big tub makes it feel like you have your own spa built in. I didn't have a private pool since I'm on the second floor, but the view is so beautiful I stopped caring pretty quickly. What impressed me most was how effortless everything felt. Having an Embajador team plus a driver/golf cart makes the resort feel easy to navigate, and they're quick to respond when you need anything. The pool is stunning and spacious, and the overall vibe is quiet, calm, and never chaotic. The only thing I wouldn't hype is room service. It was underwhelming for the price, especially the lobster. If you're deciding where to eat, go to Positivo near the concierge instead, it was noticeably better. Even when the weather turned intense, it didn't take away from the stay. If anything, it made the resort feel even more cozy and cinematic. Add in the humidity controls in the room (so underrated), and it's one of those places you leave already planning how to come back.

This place is absolutely wonderful. The restaurant is beautiful, creating the perfect atmosphere…read morefor a memorable meal. The food was outstanding--every dish was delicious and beautifully prepared. We enjoyed every part of the experience and would eat here again any chance we get. Highly recommended!

I've been for a wedding and for work and it's such a beautiful location and the restaurant has…read moregreat food. Staff was very friendly. I had a suite on the beach side that included a patio, stove, and fridge. I will definitely be back!

I lived in Rincon for many years. I came to the restaurant Eclipse many times and found it to be…read moreexcellent. Wanda, who has been there throughout the years is great! This is the reason why I would give them the 5 stars. However, if you're planning on staying there DON'T. I don't know about the big villas but we stayed in the superior hotel room which was lousy. After taking a shower I walked barefooted on the tile floor. My feet turned black and the floor felt sandy, as if they hadn't cleaned the floors. Furthermore, the walls are paper thin. We could even hear the people next to us every time they went to the bathroom, and I'm not talking about flushing the toilet. I'm talking about every time they . IMO, they need to improve on their hotel rooms. It's a shame for such a beautiful property to have rooms that are not adequately maintained.

Literally, everything but the location could improve. There wasn't a single day some significant…read moreavoidable disaster didn't happen. Moldy coffee grounds in the room coffee pot, Locked out of my room because "the manager wasn't working," got walked in on by staff while I was naked in bed.. no knock, nothing, room was contaminated with fiberglass from the deteriorating fiberglass bed protector, needed to switch rooms, room I moved to had electrical problems, couldn't get out of my booking, the water went out, but they didn't notify anyone. They knew, but thought it was a nice surprise to come home to and discover for yourself...It was generally difficult to find anyone to help, whoever is manning the front desk has many other things to do... so they have to be tracked down. And even when you eventually do, they have to find another person who might be able to help. Which could take hours (and usually does.) I've literally never had a worse trip. I've stayed at many $10- $4/night hotels, and I'd trade any one of them for this one. (Except the one with bed bugs.) For the price, I thought it would be amazing. But it was only amazingly bad. Last month, I stayed at a Westin for the same exact amount, and had the polar opposite experience. Hands down, this was the worst value for money I've ever experienced.

The rooms are nice with good space, a comfortable bed, and a nice bathroom. The location is a plus…read more-- steps from the beach with a restaurant nearby. The majority of the staff is very nice. However, the hotel was understaffed and empty during our stay. For two to three days, my guest and I had to share a single dirty bath towel. We requested room cleaning and additional towels, a few times. There were other non ideal situations and when we raised concerns, they were often minimized. The pool bar was also not very well maintained or staffed. Overall, it was ok for a last-minute booking, but for the price, I think you could get more value at nearby properties.