I love driving a scooter as a second family vehicle for fun and errands around town, I always store…read moremy scooter in winter, and I really wanted a Vespa after years of driving other brands of scooters that eventually break down. Motoworks has Vespas, so I went there. This place is high end and they clearly expect high end customers but I'm a teacher and not rich, so I hoped for some financing, much as I might if I bought a car. Motoworks encourages you to apply for financing online with a soft pull to your credit, and make an appointment beforehand to visit the showroom, so I arrived expecting an easy go of it. Happy to report sales people were enthusiastic about all their bikes when I got there, and never tried to upsell me. I appreciated that there was space to make decisions. Getting started was fine, and picking out the bike was positive. Nina encouraged me to try out different bikes on the floor until I felt comfortable, and I felt good about the bike I picked. All the people on the floor were friendly and helpful. Then things got weird. I sat around for two hours waiting to hear about financing paperwork for a 5k purchase. Nobody there gave me any insight about interest rates, expectations for money down, or even quoting a price besides the sticker amount. I was finally presented with a printout where they financed half if I paid cash for the other half, on the spot. Purchase price by then was up to 9k after taxes, freight fees, and a murky $800 "maintenance package" that had no details on paper. I wanted to leave the shop and come back the next day with my ducks in a row about the 4K cash from me, but of course they don't want you to leave. Finance lady suggested I ask the "gal" I came in with to help pay with a card. Then she asked if we were married, and told me it was OK to ask my wife to help me pay because our money was shared anyway. Thankfully my "gal" did step up with a second card, but it was an awkward surprise that didn't need to be so weird and nervy. At that point Finance lady was feeling ill, so Finance man came in to finish the sale. Finance man spoke curtly to me about parking bike on street. Finance lady offered me theft program. Why? Did they assume I lived in a bad neighborhood because I parked on the street? Plenty of people park scooters on the street all over Chicago. By now I am thoroughly rattled. After that I finally walked out and got the bike. Bike is stunning and peppy. Sales people were kind as I left. Financing guy provided registration and a plate for me to drive home with. Nina filled the bike with gas, showed me how to use the key, gave me a tee shirt, and gave me a hug before I drove off. Great stock, huge shop, and outstanding salespeople, but do your own financing before you go pick out one of these spectacular bikes.

I bought a holdover 2025 Triumph T100 from Motoworks via Cycle Trader & the telephone, sight…read moreunseen. The communication was excellent. I felt like a team was taking care of me, not an individual salesperson. The sales price was better than I found anywhere else. The ease and transparency of traveling from New York to pick up the bike at their Chicago location was greatly appreciated. They even arranged to deliver the bike to my son's house in the western suburbs at no additional charge. Nothing but nice things to say about my experience. And what a great bike. It's beautiful and came in at a killer price. Thank you Motoworks!

Great guys to work with. They took great care of my bike and made some honest recommendations. I…read morehighly recommend!

I always get quality service & reliable advice how to maintain or repair my bikes. Reasonable wait…read moretimes with some potential delays due to them always being busy, but always professional and friendly. You pay for what you get, and I never have a problem paying them for custom service that is reliable. Owner Joe will literally pull up parts/issues & educate the reason why there's a problem or the cost. Other shops treat you like you're optional, they treat you like family.

Would definitely recommend to anyone looking for parts and more. Wonderful people to deal with.read more

Great little shop with tons of leather, new cheap chrome handlebars, tons of reproduction custom…read morechrome FLH style fenders (brand new), and boxes upon boxes of old carbs, exhausts, etc. They work on bikes here too but great little shop for the everyday joe who rides everywhere. If you're looking for a parts to fab or customize, stop by this place. If you're looking for that brand new scooter with that brand new HOG patch, go to a Harley dealer. They have an ebay store with tons of goods on it but slow on the emails so just stop in.

I brought two of my bikes over to Malaprop recently to have some work done on them. They are…read moreexcellent to work with, the work was meticulous and the pricing was great. Extremely happy to have them in the city! Both bikes were in and out exactly when they promised and I have no hesitation highly recommending them to anyone looking to have work done for routine maintenance, upgrades or modifications. The shop is really cool and almost looks like they had an architect design it. Check out the Elvis when you're there, almost worth a trip by itself.

No. I don't believe those reviews reflect the experience I had…read more This isn't a place where you drop off your bike and get quick, same-day service. I brought my Ducati in for a general inspection, which cost $170. It took about 15 days and several follow-up phone calls before I finally received the diagnosis. By then, I picked up my bike after waiting two weeks. They emailed me a list of recommended repairs and instructed me to check off the work I wanted done. I replied... and then heard nothing for over two months. What really bothered me, though, was their approach to repairs. One item on the inspection was loose heated grips. Yes, they were loose, but they were still in excellent condition. Their recommendation? Replace the entire set. An honest mechanic would have said, "We can probably fix that with a $5 tube of grip glue and save you a few hundred dollars." Instead, the solution was to replace perfectly good heated grips. My Ducati is due for a Desmo service soon, which typically costs $1,200-$1,800. After this experience, I'll be taking my bike somewhere else.

Keith did a great job diagnosing the problems with my Ultra before my trip to Sturgis. The bike is…read morebetter than ever, like new he said. I feel confident taking it on the road again. It has a new charging system and other assorted parts that were put on it that make it purr. Thank you, Mike, Keith, Justin, Andrew, and Alex. For Answering the phone and getting me updates. I already have 2 more projects in my head to be done as soon as the parts arrive. If you are an Eagle Scout, ask for the Eagle Scout Discount, Mike is an Eagle Scout.

Scooterworks has had the best customer service I've experienced in a scooter dealership/service…read moredepartment. I bought a scooter in poor shape off Facebook marketplace and they made sure it was safe and running for a reasonable price. The shop is always nice, clean, organized, and dare I say... fun?! I'm going to keep coming back here and get work done for both my and my girlfriends scooters - I cannot recommend them enough!

Scooterworks is an honest, straightforward shop with excellent sales and service. Nate is friendly,…read morehelpful, and genuinely intellectually engaged when it comes to keeping scooters running and performing well. He was always ready to find parts for my 2014 Stella, and kept her running at top speed for years. They sell and service Buddies and all kinds of other brands as well. You can ride by with any question or issue and somebody will help you right away. Sometimes they'll even work on your scooter while you wait. They always try to save you money, and will wait on things they could easily collect for if they think you don't need them done yet, like tuneups or new batteries. I store my bike here every winter, and they have all the maintenance done when you pick up in spring. They don't sell Vespas, sadly, but they do service them, and I can't recommend them highly enough. They are real cycling enthusiasts.

Joe is the best. His knowledge and experience are the only reason ill bring my bike to a repair…read moreshop. His rates are very reasonable and will work with you on your service. He will also work on your bike same day if possible. Joe and Sailor will help and educate you during the process. I wouldn't have anyone else touch my bikes! Patronize your local business and get your bikes over to Joe Mama's !

great attention to detail friendly and knowledgeable staff …read more.. I have three Harley's... they might get them all.. KEEP THE WHEELS SPINNING ON AND ON

Let's cover the easy part first. City Scooters is offering a great value by providing an easy to…read moreride bike when taking the "M" class license road test, delivering it legally to the Chicago North DMV, and providing a warm up and instruction out behind the shop. Now I want to cover the real value. I am a 60-year-old beginner who recently took a two day motorcycle rider safety class in preparation for the road test. I'm not afraid to acknowledge that I am an over thinker, which sometimes results in a bit of anxiety. Marty and Carlos found a way to meet me where I was in terms of capability and mindset. Yes, they were great instructors. Yes, I passed the test. That is not what made my experience great. Marty and Carlos made it great by meeting me at a human level with caring and kindness until I was ready to go take the test. As always seems to be the case, the people make the difference. I highly recommend utilizing their service and working with these guys. You won't be disappointed.

A big thanks to Martin and Carlos at City Scooters for making it possible for me to obtain my Class…read moreM endorsement. Hoping this post helps others ... Made an appointment with Chicago North DMV. Called CS to confirm use of a scooter. Arrived at CS 1-1/2 hours ahead of DMV appointment to complete paperwork with Martin and familiarize myself with the scooter. Received excellent instruction from Carlos. Felt very safe and worked through my jitters. Ten minutes to DMV appointment time, drove down to the DMV for processing (DL, written permit, and insurance in hand.) After processing, called CS back to have scooter delivered to facility so I could do the driving portion. PASSED! Very grateful to City Scooters for offering this service.