Purchased a 2025 Kia K4 in November 2024. Our car was totaled and then paid off December 2025. My…read morehusband and I regrettably went back to Kia Auffenberg under a time crunch to repurchase a new vehicle. Auffenberg refused to honor the price we paid November 2024 for the exact same vehicle, 1 year 2 months later. Mind you, this would be the 3 vehicles previously purchased from them, and zero care or consideration given. Not to mention, Steve- working at Kia, is the most unprofessional and rude sales person there. I would recommend working with someone else entirely if you even attempt car shopping. He doesn't air out after chain smoking outside, and he will call you stupid if he doesn't understand what you're talking about. He is not professional, and I would be embarrassed to have Steve work for any business of mine. Just because he can sell you a car doesn't mean it's worth the reputation Auffenberg is creating with people like Steve. With that all said, three separate and equally awful experiences with Auffenberg in 2023, 2024, and again January 2026. We learned our lesson - do not buy there or you'll be met with predatory practices. We were literally discouraged to leave a review unless it was good because it only directly affects the sales people who worked with us. Steve needs to be fired, and Auffenberg should really have better business practices. I hope our next brand new car purchasing experience is better than what Auffenberg failed to provide on three separate occasions. Our community deserves better!

I had one loan with kia that went well this time kia financing took two $8,000.00 payments without…read moremy permission then I went to dealership they said they would make sure on 12-11-2025 this year they would make sure they handled it for me so would get refund owed me for the overdraft they took. Now 12-27-2025 i was given notice from credit bureau i owed another 12,169.00. This sad that I was told no one at kia finance would tell my credit bureau it was not true I had a zero balance. So I called three times today to get it settled. I also found out I have moneys coming back from Bryan at Ford so he handled the refund on the warranty and service contract. But couldn't do anything about the twelve thousand one hundred sixty nine dollars listed at credit bureau. But car is paid off. Sad.

Gator is great and service is awesome! Karen is very knowledgeable, professional, and thorough!!…read moreShe has good customer service and knows what she is talking about. The only con is the length of time it takes, but if you want your car fixed right, and you are going to a good person, expect a wait since everyone else is going too. The price was very reasonable as well, and whatever quote Karen gives you, expect that or even a tad lower.

I came here trying to solve my car rattling after going to the Hyundai dealership in Marion. Over…read morethere they told me the engine needed to be replaced and it would cost 5k-6k. **** no. I wanted a second opinion and seeing as this business is woman-owned felt I could trust Gator Automotive. I'm glad I did. I was able to do a walk in and immediately felt a good energy about the place. When I came to pick up my car the owner (unfortunately didn't catch her name) told me it was an issue with a loose coupler and advised me keep an eye out on on some other potential issues regarding my car model. $80 for no more rattling and some honest advisement. If you have car troubles and are in the Carbondale/Marion area, go to Gator Automotive. I'll be a regular from now on. She saved me thousands.

These guys are top notch. One of the most important attributes of an auto service firm is to build…read moretrust with its customers. And these guys have earned my trust as well as gratitude. Thanks Todd, Rob and Steve. You will see me again when my car is due for servicing and preventative maintenance. AAAAAAAAAAAAAAAAAA+++++++++++++++++++

I just wanna say thank you these guys are honest they got fair prices. They will tell you the truth…read moreabout everything. A great shot. I want to say thank you they fix my AC compressor after no one. Could my wire was messed up. They fix that also I love you guys.

Highly recommend this business! We were traveling from out of state the day after Christmas when we…read morebroke down. Called about 7 places and everything was closed until we reached Ron. He came to us, trouble shot our issue, got the parts and got us back on the road in a couple hours. Kind, reliable and communicative.

Ronald & Austin were an absolute God send! My mom & I broke down on a Saturday while driving from…read moreCalifornia to West Virginia. We found Wheel be Alright on our Apple Maps search and didn't think we'd find anyone since most mechanic places are closed on weekends. Ronald picked up my call, had us tow the truck to his place, assessed/diagnosed in minutes, got our parts we needed, and he and Austin had us back on the road within just a couple hours!! The two of them are literally the dream team and then some :) Excellent professional service, kind, caring, and absolute geniuses! These guys are the most honest and excellent mechanics out there. They love what they do and it shows! Price was right too. I could go on and on. Beyond grateful for these angels! Thanks guys :)

My husband seen a posting on Heartland Swap by an employee of Auffenburg of Carbondale,Il. On the…read moremorning of the 11th of June, an appt was made with Bill. G., myself and my husband. Myself and my husband looked over the 2008 Pontiac Torrent. And decided that we would purchase the truck at that time. Due to JALC starting classes in the Fall, and I would be a returning student. Bill.G. had informed us that the truck some times open and sometimes not with the truck's remote. He also preceeded to inform us that the truck had one owner whom was elderly. And that the "only" problem that the truck had was that the driver actuator switch needed to be replaced. Bill. G. informed me and my husband that he and the mechanics was aware of the problem. And that by replacing the driver side door handle would fix the issue. It didn't as we found out later that evening. We all agreed upon a price of $5500 and that there was a limited warranty of up to fifteen day. Now keep that fifteen day mark in you mind. The limited warranty covered the engine, axle, water pump, you get my drift. Again, keep the items that in ONLY covered in you mind as well. So everything was going really well up intil this past Saturday 20th of June 2020. Myself and my family was enjoying an outting in Marion, Il that evening.The sky started turinging dark, the wind became very gusty. Blowing around outside chairs and tables so we decided to head back home to Carbondale, Il. The ABS light came on and the anti tractionskid sensor came on. I understood why the anti traction came on due to the gusty winds. The ABS light and the anti traction was still on and we didn't understand why. Upon reading the cars manual to reset the ABS and the anti traction. To no avail did the trucks reset fix the now new issues. So this past Monday withing the 15 days, I was willing to part ways with the truck. Because taking my truck to my certified mechanic, it was not the driver side actuator that was causing the issue but an electrical one. So no, my husband nor myself was told of that issue while discussing the truck. And the ABS light and the anti traction needed to be serviced now at this point. So the service dept said that the problems that I was having was not covered under warranty. So I asked to speak to Bill .G. But he was too busy to answer my question, If I could return the truck. Or was I know stuck with the truck now displaying new problems. Bill. G. couldn't be bothered to answer my questions but asked another associated to do it for him. I was told that Auffenburg would only fix the problems if I paid them for the services. And because the registraion was now in my name. And no longer in the name of Auffenburg. That it was no longer their problem but now mine and my husband's. Granted I'm still well within my 15 days of warranty. So a collegue of mine told me about a situation that her white female friend had with Auffenburg. Now here we have two working women, paid the vehicles in full but I was black and she was white. Her co-worker had purchased a newer mustang at Auffendburg of Carbondale, Il. The white female after three days had problems with the mustang acceleration. The mustang wouldn't accelerate over 15 miles to or from any destination. Now the same warranty that was given to me was also given to this young lady. She contacted her saleperson and discussed her issue and Auffenburg. Heard her whoes, and Fixed this young lady's mustang at NO COST TO HER. Her sales man called her severa days later asking if she wa having any further issues with her new car(used). But I was told to pay for my whoes that were already there. So my observation is that we were not treated in the same manner due to out race but not our professions. A co-worker was looking to buy a car at Auffenburg but decided against it. Because if that could happen to me, then she was no exception. I talked to several professionals and they too was looking for a car. But decided that Auffenburg of Carbondale would not be a car dealership to do business with. The saying goes, it's not what you know BUT who you know. We was considering trading in our Rendezvous for another truck at Auffenburg of Carbondale. I wouldn't care of the truck was absolutely free. We will never do business with Auffenburg of Carbondale again. Because my mama always said, " Just because it's free doesn't mean you have to take it." Auffenburg may be ok with this lost, but my experience cost you even more business. If you can't treat everyone with dignity and respect. Then consider trading jobs or better yet learn interpersonal skills.

Guess whom called and said they would do the deal.......yep, this waste of time dealer, the…read morenerve......sorry pal, you treated me with no respect.....that deals off the table......never again and I advise others to avoid this business.

Fabulous! Reliable, honest, and fair. Work is completed in a timely manner and at a reasonable…read moreprice. They stand behind their work, too.

From the owner: Preventative maintenance Fuel injection…read more Brakes Steering and Suspension Air conditioning and heating

I took my car here after I saw a review of a Dad having her daughter go here, and I'm very glad I…read moredid! They did a great job with my car and were very honest and did everything for less then other shops diagnosing fee. However, you do have to wait a little longer because it is a smaller shop. But definitely worth it.

A very honest and friendly place to take your vehicle. My daughter who is going to school in…read moreCarbondale was having issues with her car after taking it to two other repair places in town with no improvement , I had her take it to Eddies. they diagnosed and repaired her vehicle for less than $200 and gave her a ride to school while her car was being repaired. Robert was very helpful!

No-show Was supposed to show up to give a bid and did not…read morecall or show Needed Attic Window replace

From the owner: From general contracting to auto repairs and handyman services, we've got you covered! Your…read moreone-stop shop for all your needs.

About a month back I took my car in for engine trouble. After several days and several issues…read morepopping up I was left with a bill of 1,300. They wanted to replace the ball bearings as well, but that would've been another 800 and I didn't want to spend too much all at once. I was already spending a months pay for me on it. Fast forward to now and my car is literally worthless. The underside has rusted and rotted away, verging on falling apart completely. I can't even get a tow truck driver to take it in because they're worried that will just make it worse. It's wild to me that after having my car for several days and having found several other issues, they just somehow didn't notice this. I spent 1,300 dollars on repairs and they somehow didn't notice the one thing that has killed my car. They should've noticed it when they had it, and then maybe I'd have 1,300 more dollars to burn on a new car.

After searching ten different new and used automobile dealers, up to 100 miles away, I found the…read morebest deal possible in what could be termed my own backyard. I would suggest that you could save a lot of time, possibly money by visiting Lawrence Auto Clinic and Sales in Cambria. IL. I found Tony Lawrence to be an honest, upfront, personable human being who in his words "We sell good vehicles at a reasonable price and will not sell junk". Honda CR-V EX I purchased from Tony was as good as any dealer's featured front row late model used car..spotless and in excellent condition. Hopefully, I will be finished looking at a car purchase for myself for a decade but if my daughters or grandchildren need a good used vehicle at a fair price I'll suggest they visit or call Tony to see what he has on his lot first. Respectfully, Bob Camp,Carbondale,IL.

Do not go to this mechanic. All they try to do is make money off of you. Either they are ignorant…read moreand don't know what they are doing or they are trying to make a buck off of you. If I could give them zero stars I would. I'm in town for a trip. My steering was seizing up and had to get it towed. I was recommended to go to Dave's by a local. When I got there all they tried to do was have me pay for a $3k part and labor. It was a simple solution of my heater shield getting caught on my steering rack.

I have been going to Dave's Auto for years. Dave is the only mechanic I trust! Fuel pump, starter,…read morebrake booster etc.