To Whom It May Concern, I am submitting a formal complaint regarding my vehicle purchase and the unacceptable handling of repairs by your dealership. I purchased a vehicle from your dealership for approximately $20,000. Within three months of ownership, the transmission failed. Your dealership initially refused to address the issue until I made a public complaint, at which point the vehicle was finally taken in for repair. My vehicle remained in your possession for over two months. When it was returned to me, it was in worse condition than when I dropped it off. Damage now present includes cigarette burn holes inside the vehicle (I do not smoke cigarettes), exposed framing underneath the vehicle, and underbody panels that were not properly reinstalled or secured. These issues were not present prior to your dealership taking possession of the car. Due to the damage caused while the vehicle was in your care, I no longer trust your dealership to perform any additional repairs. Allowing further work by the same party that caused this damage is not an acceptable solution. Sincerely, Ashleigh Sprague read more

I don't know if it's just the guy I dealt with or the whole team, but there is some shadiness happening here. They make a commission on the maintenance they provide so my service advisor totally tacked on an extra hour of labor ( two hours, even though it only took one). Hoping I wouldn't notice. They immediately fixed it when I questioned it, which tells you all you need to know. Definitely making me question my loyalty to Honda. I will be going to a different dealership from now on. read more

We buy and service our Honda vehicles at Ike Honda in Marion. They always take great care of us and do what it takes to keep us happy every time we are in the dealer. Great folks up front and knowledgeable service people behind the scene's. Trust is the key to a relationship. They have earned ours. Thanks read more

We had a wheel caliper lock on I-24/57 on our Odessey on the way home to MKE from Florida and had the fortune to get towed to Ike's on New Year's Day. By 8 am the NEXT day their wonderful service dept had diagnosed the issue & Tommy called with the diagnosis & fix and their courtesy shuttle picked us up at our nearby hotel & we were back on the road with just fantastic service. Ike's could not have been better with expert friendly timely service. Ike 's would be our go-to for service if we lived in the area for certain. Thank you all!! read more

I have always had a great experience at Ike Honda. The team here is very knowledgeable about all the new cars from the Honda accord Honda Civic, the SUVs and minivans. They also have a great selection of used vehicles here. I love how knowledgeable the sales staff and the service department is here. Everyone is always smiling. read more

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I leased a brand new 2025 Honda Pilot TrailSport yesterday from Ike Honda in Marion, IL. I have bought or leased at least 30 cars in my life, this was my 3rd Honda lease, and by far this was the best experience that I have ever had at a dealership. I felt that I got a very fair deal and was treated extremely well. The G.M., Roger, actually took time to sit down and talk with me for over 30 minutes, not about cars, but about life in general. What a great guy, and what a great Honda Dealership! My salesman, Ben, was professional, funny, understanding, and worked very hard on my behalf to get to a number that worked for both of us. I never felt pressured nor manipulated during the whole process. Charles in Finance was very friendly and took the time to answer all my questions. He also helped me with some warranty issues on my previous vehicle and went above and beyond his responsibilities as a finance manager in helping me. The coffee bar was fully stocked and free, the facilities were clean, and all of the employees were very courteous and were excited about my new car. You just don't find dealerships like this anymore. I drove over two hours because of the reputation of this dealership, and it did not disappoint. There were a couple of dealerships that were closer to where I lived but I saved a lot of money and was treated much better by simply driving a little over two hours to get to Ike Honda. If you live anywhere within 5 hours of this dealership, this is the place to go to purchase a vehicle. The couple in the cubicle next to us negotiating a deal with a different salesman drove all the way from Kentucky, simply because of Ike Honda's good reputation. Anyone buying a car knows the excitement and the dread of the purchasing process. I love getting a new vehicle, but hate the negotiations and all of the games that seem to take place in getting a new vehicle. Normally, I have a sick feeling after leaving a dealership like I was just taken advantage of, but this was not the case with Ike Honda. I felt good about my purchase, I love the way I was treated by everyone, and I love my new Honda Pilot. I highly recommend this dealership and its service department, which is ranked as one of the highest in Customer Satisfaction in the state of Illinois. This dealership has received some of the highest awards that a dealership can earn from Honda Corporation for good reasons. I highly recommend Ike Honda to anyone considering buying or leasing a new vehicle, it's worth the drive and they'll treat you right! Hondas are great vehicles, but all Honda dealerships are not equal. Ike Honda in Marion, IL, is the absolute best Honda dealership that I have ever had the honor of visiting. read more

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They are ripping off old people my parents are elderly and needed to down size dad drove a beautiful whie dodge which they traded in on a brand new Honda crv /by the way mom has bought and drove honda all my life and purchased several from them but this time will be the last !!! So on there web site they have dads white dodge for sale for twice what they would give him trade in told him that the year and miles it was only worth 5 gs at the most but today its a 10 thousand dollor truck,,,, they are not truthfully and have lost good customers what a shame read more

Ike Honda - Auto Repair Near Me - Marion, Illinois

All I can say at this point is we should have went to the Honda dealership in Cape Girardeau, Mo. Much better offer for trade in vehicle on an actual new vehicle. Update: 11FEB23 They're saying they offered more for our trade-in. They're saying they charge less for the same vehicle. Yet the monthly payment for the new model from the other dealership was $875.27 while Ike was $965.02. A difference of $89.75. Which means over the 72 month loan, going with Ike cost $6462.00 more for basically the same vehicle. read more

Communication was horrible, was over quoted for repairs that should've been covered under warranty. The owner tried saying that my 1st and 2nd gears are gone well that's not true. It took them 3 times to get the repairs right and even then they did such a horrible job that I'm disgusted by the quality of work and quality of service at IKE save your money and headache and take your car to someone who can fix it right the first time read more

Ike Honda - The gears in question which I was told were "destroyed/gone" - Auto Repair Near Me - Marion, Illinois

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Bought a car here. The people are very nice. The facilities are clean and efficient. The didn't have a huge stock, but they had what I wanted. I went there twice before I bought. The still sell cars the old fashioned stereotype way. They start high and go away to the manager and back. I almost left because of this. But they had a car I wanted. And I can play that game too. In the end we reached a deal and i was pleased with how the handled it from then on. read more

I broke down just south of Marion on a road trip from Texas to Ontario after seeing two mechanics previously who failed to diagnose the root cause of the problem (blown head gasket). Kenny and the team quickly root caused the issue and got my car back on the road quickly considering how much labor it took. They are also pet friendly, so it was no problem for them that I had my dog with me. I am back home now and the repairs and still holding out, thank you IKE Honda for saving my road trip! read more

Ordered some parts for my car. The parts department was very polite, extremely helpful and knowledgeable. Great experience I will definitely be using them for all of my future parts needs! read more

The people at Ike are great. They stayed open late to sell us a new car. Went above and beyond to make me happy after the sale, too. I drove an hour and a half to go to their dealership and I would do it again just for their service. read more

Update: after speaking to the co-owner I was able to purchase the car but they would only agree to split the cost of the warranty. They should have done the right thing and honored the original agreement. For the effort I have updated my review as you have just seen plus given them 3 stars instead of one. Original review: What a bunch of liars. I made a 2 hr trip to buy a Honda certified 2012 Accord, asking price $13,999 agreed sales price "out the door" of $12,000 even. Out the door to me means tax and all but the salesperson did not understand this. I let it go as it was an honest mistake. I paid my cash and asked how the certified warranty works. At this time all hell breaks loose with the finance mgr saying "no this isnt a certified car." He goes into his office and never gets back to me. I ask the salesperson and he tells me "hey I honestly thought it was certified but at the price we gave you it isn't anymore." Wth? Are you kidding? I paid less than asking price and for that "deal" they pull the warranty? Sales mgr tells me the salesperson "never had any conversation with you on warranty". What another lie? My father was sitting right next to me and heard me quiz the salesperson about how long and what is covered. He was covering his butt obviously. Well rather than keep the agreed upon deal they hand my check back and turn their backs on me. What also sucks is my daughter is there and this car was going to her in a year. So not only are they dishonest, they also broke a young girl's heart. Ike, whoever you are, your business is being run by a bunch of dishonest people. I'll stick to Bluegrass Honda in Paducah from now on. Lesson learned! read more

Ike Honda is the only Honda dealership in lower southern Illinois that I am aware of, which is very unfortunate for anyone in this area who doesn't want to drive 2-3 hours to buy a Honda. I believe these bait and switch scammers are fully aware of this and have set up shop right off of Route 13 across from the airport. There they lie in wait (with bait and switch breath) I mean bated breath for the next sheep ready to be fleeced! They advertise on their own website a lower, more enticing price for their vehicles, and when you get there they immediately try to shoehorn you into a higher price,(in my case $3,000 more than advertised) and deploy high pressure tactics to strong arm you into the higher price. Once they realize you are not falling for that, they start the Guilt phrases like, "what have I done or said to offend you?" They try to make you feel like you are being stupid and unreasonable for asking for a lower price. Now is when they come at you with a little bit better offer, but still not what was the advertised price and if you reject that they get ridiculous and throw a figure out that you know they will never honor and say "well how low do you want it for?" they throw something out that is a few thousand less than you know they will EVER sell it for just to watch you get all excited!...DANCE LITTLE MONKEY!!! DANCE!! and that is just so they get you to sign that you would except this offer, just so they can all have a good laugh at how naive and stupid you are because that figure will never be honored. Then after you leave feeling totally violated!!! They call you a couple days later to see if you have come to your senses and are ready to pay the price they want you to pay. If after all of this they might finally agree to let you buy it for the internet advertised price, but as punishment for daring to call them out on their B.S. they say they will take away the CPO certification on the car and only sell it to you on an "as is" status. Never ever buy from these con artist. read more