Bought a 2017 Tacoma 4x4 double cab and absolutely love it. Great service during the sales…read moretransaction. Following my queue, Salesman Randy was polite, quick and to the point. I bought the vehicle for less than the sticker price, they gave me more than my trade in was worth, and even knocked off .08% from my interest rate. In and out in a couple hours and the truck is freaking amazing Tacomas for life.

Rude, can't keep anything straight, told them about an issue, along with $4000 dollars worth of…read moredesired by me maintenance. They don't care about your time, or the quality of their work...make excuses...don't give a crap...do not patronize this place. They are a part of the problem...not an answer to it...sad to see Toyota service go this low. They look down on loyal Toyota owners.

In 29 days will mark a year ago that i bought my 2020 vw tiguan from absher arnold. Today my car is…read moresetting and will need to be towed to wherever it goes next. I purchased my car on june 28th 2025 on june 30th 2025 the car leaked all of its oil out. On july 1st absher arnold took my car in for service. On july 3rd absher arnold's service department left me a message letting me know my car was not fixed yet but i can come pick it up and make my own appointment over at volkswage. I messaged the salesperson i had purchased the car from explaining the message they left me and explaining how this was not right i will not be picking the car up unless it's fixed if not they can take the car back.The sales lady gets back to me apologizing and letting me know she will get with her managers and resolve this because it should have never been put out on the lot like that. (also between this time of them working on my car i had to switch out my loner 3 times 4 including a car i drove of their lot that had a check en light come on immediately after leaving the day i took my car there). I got my car back on July 28th. Absher arnold sent the car to volkswagen where they claimed oil leak due to pcv failed timing cover gasket causing oil pan to crack. August 11th all oil is out of car again this time no puddle to be found under the car. Absher arnold took in the car did not send the car back over to volkswage. Absher arnold's service department claims there's nothing wrong with this car it's is completely fine. I get the car back on august 13th. Two days after getting my car back oil light and now check engine light is on. Absher arnold reluctantly takes car back after telling me they have no loner cars available this time. (they have just been letting me drive cars off their lot as test drive as I am only 18). Absher arnold keeps the car for awhile no updates or communication on what's being done. I call service department at some point asking what is wrong what's being done. Absher arnold replies they need to make an appointment at volkswagen. The car finally gets over to volkswagen. volkswagen works on the car consisting of turbo bypass valve replaced connector and replaced coil pack. i get the car back on august 29th. On Sunday august 31st oil light is on once again i messaged my sales person pretty upset. I received a reply back on September third due to the holiday weekend simply saying i will have service call you. I take the car in again the following day. Once again when they give me a car to drive this time i drive down the road and the sun roof would not close they give me a different car. Five days later on the 9th i have to take the other car back to switch for another car due to them asking me to. Saturday September 13th I messaged my sales lady letting her know the jeep i was driving was letting her know the odd sound it was making just to inform them. I never got a reply back therefore i stopped communicating through my sales lady and started just talking to management and service. I have never had more of a hard time trying to get ahold of management anywhere in my life. On October 14th i picked my car up once again with no information on what they did or didn't do. On October 22nd the check engine light came on once again. I try to take my car back to absher arnold again the following day. Absher arnold informs me i need to take the car over to volkswagen myself. I argue back and forth with management and got no where except them letting me drive a car off their lot. When i take my car to volkswagen i had to put in into service under my name this time which i just felt off about considering i had issues with this car since i've bought it.At this point i'm very disappointed and looking for answers i didn't know to be upset with volkswagen or absher arnold. I decided to call volkswagen myself on October 30th. first off absher arnold picked up my car from there with out telling me a day or so after be bringing it to volkswagen then volkswagen also goes over everything they have done to the car and what absher arnold denied service on. Yes what absher arnold denied service. Absher arnold hid the fact that in august when the check engine light came on code po451 came up. My car needs a cylinder head. My car has been using oil because i need a cylinder head. Absher arnold lied to me for months about this. After getting off the phone with volkswagen i decided to just keep my cool and confront absher arnold about it the next week. absher arnold denies ever knowing anything about the cylinder head. Absher arnold also will not get the cylinder head fixed they tell me they will give me some time and then they can trade my car in.They wanted me to come up with a new down payment and trade in my vehicle for another on their lot. I just didn't know what to do anymore and let the car sit until letting them know i am not trading in my car for one that probably will have issues and adding my loan to another car loan.

Doesn't reply to vehicle inquiries in timely manner, Doesn't reply to appointment requests or…read morefollow up on vehicle questions and availability. Horrible!

Tyler was Amazing!! Down to earth,friendly & NEVER pushy! I drove away in a beautiful 2020 Toyota…read moreCamery that day! No buyers remorse here!

I have had my car serviced there for the past 3 years and love it even more than the dealership I…read moreoriginally purchased my car at in Ann Arbor. Brian from servicing is always THE NICEST person to interact with on phone or in person. The service people and mechanics from the garage have been nothing but polite and the sales people have never been pushy at all which is extremely refreshing.... even when I was trying to push Ryan to get a VW also! If this is ever not the closest dealership for me to go to I'll miss the excellent service team and Brian the always cheery face of the dealership. LOVE my Jetta and enjoy this dealership just as much. I can't imagine driving another brand.

Purchased a used pickup from Watermark Ford yesterday. It was the quickest vehicle purchase I've…read moreever made. My salesman, Drake Allen was very knowledgeable about the vehicle and the "Forever Warranty". I had done some research on both my trade-in and vehicle I wanted to purchase. After dickering for a short time, and him making a couple trips to his manager to discuss my offers, we reached a deal that I believe suited both parties. Then I met with Jon, the finance guy. He quickly found me the best available finance rate, beating my own bank. Even though there's tons of documents to be signed, Jon moved quickly through them, taking enough time to make sure I knew what a was signing. If their service, after the sale, is just as good, I'll be really happy. If not, I'll be sure to let you know.

They were rude to me and my husband, we went with documentation of our certified ford motor…read morewarranty and they kept looking at the itemized statement from our first motor installment (which was a rebuilt jasper) and insisted it wasn't a ford motor without even opening the hood or reviewing the certificate from ford. They also said we would be responsible for labor charges over the warranty agreement which is not legal according to The Illinois Motor Vehicle Franchise Act (codified as 815 ILCS 710/6).

I purchased a 2009 Ford Focus from this place in February 2019 as a last resort. As for the car I…read morehave had no issues. I realize I am a lucky one. As for the dealership itself, I am disgusted. I had to call almost every six months to show them that I had insurance because they kept saying my insurance company was sending them letters saying I no longer had insurance. At one time I had to three way call them and my insurance because they typed in the insurance policy wrong and refused to try and fix it. This was every six months when my insurance renewed. They would never send me the letter. I have paid of my vehicle many months ago and have yet to receive my title because even after multiple times making sure that my title was sent to the right address they sent it to the wrong address. After it was sent, about 11 days, I called again to verify where it was sent to and was lied to saying it was sent to the right address. It was then lost in the mail and a new one was ordered 1/27/23, three days after I asked them to order it. The title department has taken no responsibility for their mistakes and fully tried to blame the post office and myself, I could of picked it up at the dealership, however I have moved out of state and didn't see how sending the title would be difficult. I called today and the new title has not been received by them. This place also would not send me my contract. I was charged more than what the told me and when I asked for them to send me my contract via email, since it was electronically made, I saw no reason they couldn't they refused. This place is awful. Their loan department and title department are just terrible. I just want to be finished with this and they keep screwing things up and forcing me to deal with them.

Do not buy a car from Auto Credit. I purchased a Ford Focus. When they installed their GPS they…read moremessed up the wiring, causing one electrical problem after another. So far, the instrument cluster light, the tail lights, and the headlights have failed. It's going to cost me thousands of dollars to get it all fixed..

Long story short, I was stranded near Marion with no keys and no wallet, so I needed to get to a…read moreNissan dealer ASAP to get a key for my car so I could get back home. I contacted the dealer and they said they had my key in stock. The rep on the phone was very helpful and understanding of my situation. I had also lost my license, and apparently you need photo ID to get a key made. Luckily, I had my student ID on me, and they were able to work with that. I got my car towed to the location and left it in their parking lot overnight to have my key made and programmed in the morning. The next morning I went back and everything went smoothly. The rep at the desk remembered our conversation from the day before and was able to get me attended to right away. I was notified of some factory recalls, so I got that taken care of while I was there. The whole thing took about 2 hours. An random added note, they have a Starbucks coffee machine in the waiting area that makes some fantastic hot chocolate. Overall, everyone I interacted with was really nice and helpful. It helped alleviate the nightmare of a situation that I was in. The only reason I give it 4 stars is because of the price. The factory recalls are free, but the cost for the new key/sensor, and the labor totaled to around $300.

The only good part of our experience buying a car here was Todd he was a great salesman and we…read moreenjoyed his service but Damen Wright was very rude, condescending and aggressive when I tried to step out and make a phone call during the signing and ruined the whole experience of it all it almost felt hostile, I wanted to just leave and not give my money to this place because of it that is not the way to talk to a customer let alone a person