Still haven't heard from this dealership. It's been nearly a month. This is a great example of poor…read morecustomer service...smh

I'm really impressed with this service department They…read morerealized that the battery was too expensive for me and found me a battery closer to my budget. They also when I get my oil change done they make sure my tires are at the right weight. I appreciate there service department.

Rude, can't keep anything straight, told them about an issue, along with $4000 dollars worth of…read moredesired by me maintenance. They don't care about your time, or the quality of their work...make excuses...don't give a crap...do not patronize this place. They are a part of the problem...not an answer to it...sad to see Toyota service go this low. They look down on loyal Toyota owners.

This place is way better than Enterprise. Better prices, shorter wait times & better vehicles…read more Everyone here super nice & helpful..especially Jordan! They didn't have the vehicle I reserved online but found another one @ the same price! I have been here twice & will definitely come back..it's hassle free!!

Doesn't reply to vehicle inquiries in timely manner, Doesn't reply to appointment requests or…read morefollow up on vehicle questions and availability. Horrible!

The service dept is a joke. From the start the service people in front are rude and think it is…read morefunny to laugh at people when they lie about how long your truck has been sitting there. Also with them lying on the tech notes to try to get the warranty company to void the warranty. The one guy wanted to smirk and laugh at me when he saw I was upset that they held my truck over night for a process that should have only taken 2 hours MAX, but it took them over 10 hours to get it done. I was told earlier this morning that I would be called right away when it was done since they held over night so according to him he didnt want me to wait any longer, Just wish this dealership had more values when it comes to being respectful to the customer. Just putting it out there when I got upset I did drop the f-word in general comment while walking out of the dealership but the two guys working the front desk decided to follow me to my truck aggressively trying to get me more pissed off with their comments. I turned around and said " have a great day" and they responded with, "since you said the f-word you are no longer welcome here".

Tyler was Amazing!! Down to earth,friendly & NEVER pushy! I drove away in a beautiful 2020 Toyota…read moreCamery that day! No buyers remorse here!

I have had my car serviced there for the past 3 years and love it even more than the dealership I…read moreoriginally purchased my car at in Ann Arbor. Brian from servicing is always THE NICEST person to interact with on phone or in person. The service people and mechanics from the garage have been nothing but polite and the sales people have never been pushy at all which is extremely refreshing.... even when I was trying to push Ryan to get a VW also! If this is ever not the closest dealership for me to go to I'll miss the excellent service team and Brian the always cheery face of the dealership. LOVE my Jetta and enjoy this dealership just as much. I can't imagine driving another brand.

Purchased a used pickup from Watermark Ford yesterday. It was the quickest vehicle purchase I've…read moreever made. My salesman, Drake Allen was very knowledgeable about the vehicle and the "Forever Warranty". I had done some research on both my trade-in and vehicle I wanted to purchase. After dickering for a short time, and him making a couple trips to his manager to discuss my offers, we reached a deal that I believe suited both parties. Then I met with Jon, the finance guy. He quickly found me the best available finance rate, beating my own bank. Even though there's tons of documents to be signed, Jon moved quickly through them, taking enough time to make sure I knew what a was signing. If their service, after the sale, is just as good, I'll be really happy. If not, I'll be sure to let you know.

They were rude to me and my husband, we went with documentation of our certified ford motor…read morewarranty and they kept looking at the itemized statement from our first motor installment (which was a rebuilt jasper) and insisted it wasn't a ford motor without even opening the hood or reviewing the certificate from ford. They also said we would be responsible for labor charges over the warranty agreement which is not legal according to The Illinois Motor Vehicle Franchise Act (codified as 815 ILCS 710/6).

I purchased a 2009 Ford Focus from this place in February 2019 as a last resort. As for the car I…read morehave had no issues. I realize I am a lucky one. As for the dealership itself, I am disgusted. I had to call almost every six months to show them that I had insurance because they kept saying my insurance company was sending them letters saying I no longer had insurance. At one time I had to three way call them and my insurance because they typed in the insurance policy wrong and refused to try and fix it. This was every six months when my insurance renewed. They would never send me the letter. I have paid of my vehicle many months ago and have yet to receive my title because even after multiple times making sure that my title was sent to the right address they sent it to the wrong address. After it was sent, about 11 days, I called again to verify where it was sent to and was lied to saying it was sent to the right address. It was then lost in the mail and a new one was ordered 1/27/23, three days after I asked them to order it. The title department has taken no responsibility for their mistakes and fully tried to blame the post office and myself, I could of picked it up at the dealership, however I have moved out of state and didn't see how sending the title would be difficult. I called today and the new title has not been received by them. This place also would not send me my contract. I was charged more than what the told me and when I asked for them to send me my contract via email, since it was electronically made, I saw no reason they couldn't they refused. This place is awful. Their loan department and title department are just terrible. I just want to be finished with this and they keep screwing things up and forcing me to deal with them.

Do not buy a car from Auto Credit. I purchased a Ford Focus. When they installed their GPS they…read moremessed up the wiring, causing one electrical problem after another. So far, the instrument cluster light, the tail lights, and the headlights have failed. It's going to cost me thousands of dollars to get it all fixed..

Long story short, I was stranded near Marion with no keys and no wallet, so I needed to get to a…read moreNissan dealer ASAP to get a key for my car so I could get back home. I contacted the dealer and they said they had my key in stock. The rep on the phone was very helpful and understanding of my situation. I had also lost my license, and apparently you need photo ID to get a key made. Luckily, I had my student ID on me, and they were able to work with that. I got my car towed to the location and left it in their parking lot overnight to have my key made and programmed in the morning. The next morning I went back and everything went smoothly. The rep at the desk remembered our conversation from the day before and was able to get me attended to right away. I was notified of some factory recalls, so I got that taken care of while I was there. The whole thing took about 2 hours. An random added note, they have a Starbucks coffee machine in the waiting area that makes some fantastic hot chocolate. Overall, everyone I interacted with was really nice and helpful. It helped alleviate the nightmare of a situation that I was in. The only reason I give it 4 stars is because of the price. The factory recalls are free, but the cost for the new key/sensor, and the labor totaled to around $300.

The only good part of our experience buying a car here was Todd he was a great salesman and we…read moreenjoyed his service but Damen Wright was very rude, condescending and aggressive when I tried to step out and make a phone call during the signing and ruined the whole experience of it all it almost felt hostile, I wanted to just leave and not give my money to this place because of it that is not the way to talk to a customer let alone a person

This review is specifically for the gentleman that helped me over the phone. His name is Julian. I…read moredid not buy a car from Julian? however I did speak to him about buying an a CPO warranty, in spite of knowing that I was not going to be buying anything from him, he went out of his way and guided me in the right direction And really helped me out in making a decision of what warranty to buy and informing me of all of the options that were available. So if management or ownership is reading this review, you have a gem in Julian and he is an amazing asset to your company.

I had appointment to have a alignment done on my e500 Mercedes at 1:00. I was in their waiting area…read morefor the return of my car for 3hrs . I also ask if they could trouble shoot the ABS light that was illuminated. I received the car back ,I test drove the car, same issue I brought the car in for. In addition they charged me $75 for their opinion why the ABS light was on,they did not scan the system, nor did they do any real trouble shooting, wheel sensor where not the cause for the light as they stated I later learned . They also said I needed brakes and rotors. Brakes and rotors are brand new. This place is not a real Mercedes dealer they use the GM shop next's store for their shop. I was told they would work with me on remitting the alignment issue and would call me Monday. Three weeks later no call. Now I have to seek repairs elsewhere it would be nice to have the money I waisted their.