We requested servicing on our old gas furnace for forced hot water heat and our newish water…read moreheater. The technician was prompt polite and professional. He explained several potential issues for future reference and was a pleasure to work with. We definitely recommend their services.

Fast reply great service ! Here under one hour.. Checked the…read morerest of the unit was running properly before leaving.

We contracted Billington to do the plumbing when upgrading our bathroom. He does not give…read moreestimates, but we relied on the recommendation of a friend who had used him for some work. The work was OK, but our general contractor had to compensate for some things he didn't do. Billington's time at the house was a little over 12 hours, but the office billed us for 20 hours. We asked for an explanation and the response was that they have time at the supply house getting materials if they are not at the job location. We felt that the rounding up of hours, the number of hours at the supply house getting materials, and the number of hours listening to stories about the Billington's change in diet are excessive. It's great to hear that a change in diet has improved health, but it's not worth several hundred dollars.

When I hire a plumber I expect them to assess the job at hand and advise of any remediation needing…read moreto be done before the job begins. We recently replaced a piece of necessary plumbing equipment. All appeared status quo with no issues. A month later, on a trip downstairs to a seldom used storage room beneath the new fixture, I find we've added a 'swimming pool' - a flooded mess of ruined paint, sheet rock soaked requiring a tear out down to the studs. A call to Billington, the contractor who'd handled the install, was met with not, "We'll be out right away!" But a promise to come by in a few days. Upon arriving a few days later, we were told they didn't have the right tools to address the situation and would be back. Four days later having heard nothing we had to call again. Once again, several days went by until they were able to come out. At that time, it was denial city - it became the house's fault due to it's "age"...and it was the existing piping that was now, "outdated" and "should've been replaced" before installing a new XYZ...As we had been hanging around, waiting for Billington to come back out and address the situation, we had called in not only a handyman, but another local(see my other reviews) plumbing company to take a look at this situation as we weren't sure Billington was ever going to return. We were advised, that there was nothing wrong with the existing piping, and it appears that the problem was installation using the incorrect parts. I get it - mistakes happen, and had the response been a prompt, " we'll take care of it" I would've been not only impressed but more than willing to hire them if needed in the future. And while they did correct the issue, they were bold enough to suggest us filing a homeowners claim for the ancillary damage and made no offer to pay for the repairs to the sheet rock, woodwork, etc. So we'll be footing that bill as well. Lesson learned!

This was by far the worst experience with a plumbing company I have ever had. For background, i…read moreused to be a plumber. My wife called these people for a clogged kitchen sink. Their tech showed up, and proceeded to try to plunge the clog, despite being told that we have tried that. He then left to get a snake. He came back with a 1/4" 15' hand crank snake that might as well have come from fischer price. A plumber going to a clogged line call without a snake is just about the most idiotic thing i had ever heard . . . or so i thought. By this point, i was on a phone call for work when i hear blood curdling screams for help coming from the basement. This genius had decided to cut a hole in the pipe (without talking to anyone) and was trying to catch the drain water with MY bucket while standing on MY step stool in my finished basement. He then tried to tell me that he had to cut the hole, because his 15' snake couldn't reach the clog. He then claimed that because there was grease in the line, the whole line would need to be replaced, which couldn't be done until the next day. He wouldn't leave without getting paid and promised to send me an estimate to replace the line. To sum up, they demanded $330 for doing absolutely nothing, except making a mess and cutting a hole in my pipe. The next morning, i called because i had received no estimate. I was told that it would cost $600+ to replace the pipe, and that i would be charged a cancellation fee if i refused. Instead, i called a real plumber who came with a real snake and had the drain cleared inside 30 minutes. That and repairing the pipe cost less than what Burnell had charged for nothing. These people should be arrested. Except wait, they already were. https://www.timesunion.com/news/article/Owner-of-Hudson-Falls-plumbing-business-used-17380012.php

Recent services with Burnell's Plumbing have resulted in poor customer service. I had two…read morescheduled appointments in which after more than 3 hours past the appointment I called to determine the status of my scheduled service - only to be told there had been a change in schedule and I would need to be rescheduled. I generally don't mind being rescheduled but pro-active communication so I am not left waiting for technicians would be nice. If they are holding a 50% deposit on work, I would expect bettter communication with the customer on scheduling the service. The technicians while friendly and polite, have been inexperienced, resulting in small mistakes I don't feel are appropriate to deal with when paying for service. Including missing thread seal and forgetting to turn water supplies back on after service. Would not recommend.

I just had 5 units installed by Wilton Rycor LLC and want to acknowledge the hard work of the 4…read moreinstallers who braved the 90 degree weather to get the job done. They were pleasant, professional, knowledgeable and did an outstanding job. So kudos and my thanks to Tom, Joe, Sean and Nick. My house has never been this comfortable and I hope the Winter will be the same. Keep up the good work and outstanding customer service. Also, thanks to Jonathan Block who did our assessment and sized the units for optimal function!

We had an excellent experience with Rycor installing split units for us. They came in with an…read moreextremely knowledgeable and helpful consultation and quoted us an estimated price of half the competing offer. Both instillation (7 years?) and the units (12 year) had a great warranty. They were able to offer this because they are a diamond elite rated Mitsubishi contractor. There were no false promises of time frames because the company was very straightforward about needs for permits before work. On the day of instillation, the crew insisted on working through a rainstorm to get all of the units installed in a few hours. Since instillation, the units have worked wonderfully, but it's comforting to know that someone is there to help if something goes wrong.

I had Cerrone Plumbing tune-up my air condition unit as per our contract with them. Their…read moreemployee, Tyler, did a very thorough inspection. He was very informative and polite. He took the time to explain what he had done and and was a pleasure to deal with. I have to say that is how I feel whenever their employees come to our home. Cerrone company is fortunate to have such a good team of workers!

I bought a new Rheem hybrid water heater from Cerrone and had them install it. I thought the…read moreplumbers were professional and very careful during the removal and new installation. Their copper plumbing looks like a work of art. Even the visit for the quotation went well with no pressure and good answers to my questions. There was a scheduling snafu but it was corrected promptly and painlessly. Cerrone is new to me and I was very pleased overall. I expect to contact them again if I need plumbing or furnace service in the future.

If you are looking for a great company to hire for any heating and cooling needs call Principe…read moreHeating and Cooling! Don was very responsive, helpful and reasonable! They just installed my new furnace and it was a pleasure to work with these guys. I highly recommend a company that prides themselves on being an all around honest and thorough company! Thanks guys, you're the best!

Don and Kenny were enjoyable to work with. They were friendly, professional, and took good care of…read moreus overall! They were very prompt and knowledgeable. My parent's AC unit had not worked in over a year and they were able to get it back up and running quickly for a very fair price. Highly recommend!

I paid $300 Three hundred dollars to have a kitchen faucet replaced. the guys were here for less…read morethan an hour. I had to buy my own faucet. This company robbed me of my hard earned money. In total $414 for a faucet. Very disappointed customer who will never use this company again.

Very happy with the work they did Fair pricing will use them again The Quality of work was good…read more and value was top of the line

We needed a new kitchen faucet replaced and Scott is amazing! He was quick, professional and…read morethorough. He even recognized a pipe that he had previously installed from a couple of years ago. The team here is fabulous, and Scott is the best. Thank you!

We have used On Call Plumbing for years and their expertise and prompt service have saved us many…read morethousands of dollars over the years. They have done many small and medium jobs for us ,but an example of a big job would be when they rebuilt our AC unit for a couple thousand vs 20K cost for a new one.