We contracted Billington to do the plumbing when upgrading our bathroom. He does not give…read moreestimates, but we relied on the recommendation of a friend who had used him for some work. The work was OK, but our general contractor had to compensate for some things he didn't do. Billington's time at the house was a little over 12 hours, but the office billed us for 20 hours. We asked for an explanation and the response was that they have time at the supply house getting materials if they are not at the job location. We felt that the rounding up of hours, the number of hours at the supply house getting materials, and the number of hours listening to stories about the Billington's change in diet are excessive. It's great to hear that a change in diet has improved health, but it's not worth several hundred dollars.

When I hire a plumber I expect them to assess the job at hand and advise of any remediation needing…read moreto be done before the job begins. We recently replaced a piece of necessary plumbing equipment. All appeared status quo with no issues. A month later, on a trip downstairs to a seldom used storage room beneath the new fixture, I find we've added a 'swimming pool' - a flooded mess of ruined paint, sheet rock soaked requiring a tear out down to the studs. A call to Billington, the contractor who'd handled the install, was met with not, "We'll be out right away!" But a promise to come by in a few days. Upon arriving a few days later, we were told they didn't have the right tools to address the situation and would be back. Four days later having heard nothing we had to call again. Once again, several days went by until they were able to come out. At that time, it was denial city - it became the house's fault due to it's "age"...and it was the existing piping that was now, "outdated" and "should've been replaced" before installing a new XYZ...As we had been hanging around, waiting for Billington to come back out and address the situation, we had called in not only a handyman, but another local(see my other reviews) plumbing company to take a look at this situation as we weren't sure Billington was ever going to return. We were advised, that there was nothing wrong with the existing piping, and it appears that the problem was installation using the incorrect parts. I get it - mistakes happen, and had the response been a prompt, " we'll take care of it" I would've been not only impressed but more than willing to hire them if needed in the future. And while they did correct the issue, they were bold enough to suggest us filing a homeowners claim for the ancillary damage and made no offer to pay for the repairs to the sheet rock, woodwork, etc. So we'll be footing that bill as well. Lesson learned!

This was by far the worst experience with a plumbing company I have ever had. For background, i…read moreused to be a plumber. My wife called these people for a clogged kitchen sink. Their tech showed up, and proceeded to try to plunge the clog, despite being told that we have tried that. He then left to get a snake. He came back with a 1/4" 15' hand crank snake that might as well have come from fischer price. A plumber going to a clogged line call without a snake is just about the most idiotic thing i had ever heard . . . or so i thought. By this point, i was on a phone call for work when i hear blood curdling screams for help coming from the basement. This genius had decided to cut a hole in the pipe (without talking to anyone) and was trying to catch the drain water with MY bucket while standing on MY step stool in my finished basement. He then tried to tell me that he had to cut the hole, because his 15' snake couldn't reach the clog. He then claimed that because there was grease in the line, the whole line would need to be replaced, which couldn't be done until the next day. He wouldn't leave without getting paid and promised to send me an estimate to replace the line. To sum up, they demanded $330 for doing absolutely nothing, except making a mess and cutting a hole in my pipe. The next morning, i called because i had received no estimate. I was told that it would cost $600+ to replace the pipe, and that i would be charged a cancellation fee if i refused. Instead, i called a real plumber who came with a real snake and had the drain cleared inside 30 minutes. That and repairing the pipe cost less than what Burnell had charged for nothing. These people should be arrested. Except wait, they already were. https://www.timesunion.com/news/article/Owner-of-Hudson-Falls-plumbing-business-used-17380012.php

Recent services with Burnell's Plumbing have resulted in poor customer service. I had two…read morescheduled appointments in which after more than 3 hours past the appointment I called to determine the status of my scheduled service - only to be told there had been a change in schedule and I would need to be rescheduled. I generally don't mind being rescheduled but pro-active communication so I am not left waiting for technicians would be nice. If they are holding a 50% deposit on work, I would expect bettter communication with the customer on scheduling the service. The technicians while friendly and polite, have been inexperienced, resulting in small mistakes I don't feel are appropriate to deal with when paying for service. Including missing thread seal and forgetting to turn water supplies back on after service. Would not recommend.

I'm almost happy my furnace broke down because if it didn't I would've never found Superior Co-op…read more The owner came over that day when most companies said they couldn't help me for 5-7 days. He started the furnace found what was wrong and we fixed the problem. In addition to that he advised me on the future of heating and cooling your home by converting to renewable energy which I will be doing in the distant and near future.

We just had our first service call with Superior Co-op for our Propane Fireplace. Excellent,…read morefriendly and courteous. So hard to find these days. So thankful to have a trustworthy Company we can call on and recommend to others.

Oil furnace stopped heating. Boyce and Drake sent a technician out immediately and fixed my issues…read moreon the spot. I had heat within two hours. Excellent service and fair pricing. Highly recommend.

We requested servicing on our old gas furnace for forced hot water heat and our newish water…read moreheater. The technician was prompt polite and professional. He explained several potential issues for future reference and was a pleasure to work with. We definitely recommend their services.

I can not say enough good about the company. The owner himself came out to evaluate, a new AC…read moreimstallment done promptly by a very polite, courteous, diligent, efficient, clean and very hard working pair of men. I felt very assured of their competence as they were confident and experienced. I would not hesitate to endorse them and did refer our son in law who experienced the same quality experience. if you're looking for a company with old time ethics this is it!! they arrived promptly at 7:15 with a heads up call the night before and morning of and by 2 pm we had a fully working system and all clean up done. Excellence!!! why go with anyone else?

Company installed our AC 10+ years ago and have serviced as needed a few times. AC stopped working…read morelast night during a heat wave. We called at 8 AM to report and request service, giving them our address. No response.. Called again at noon giving address again; no response. Called again and learned that I was talking to an answering service , not the company. Finally, I called their emergency hotline after hours and finally received a return call informing me that they no longer service my area. I should have been informed of that on the first call being that it was a Friday and a heat wave situation. When they called they showed no empathy and complained of being overworked. We explained that we are in our 80s and they could've cared less. We do not recommend them . Find another company, there are good ones out there.

If you are looking for a great company to hire for any heating and cooling needs call Principe…read moreHeating and Cooling! Don was very responsive, helpful and reasonable! They just installed my new furnace and it was a pleasure to work with these guys. I highly recommend a company that prides themselves on being an all around honest and thorough company! Thanks guys, you're the best!

Don and Kenny were enjoyable to work with. They were friendly, professional, and took good care of…read moreus overall! They were very prompt and knowledgeable. My parent's AC unit had not worked in over a year and they were able to get it back up and running quickly for a very fair price. Highly recommend!

They do complete thorough work. Given a job and the work is done right the first-time. They are…read morepleasant, polite and clean. I reccomend them to everyone.

Knowledgeable, honest, and patient in answering questions. Found the issue with our circuit panel…read morein no time at all.

I needed a furnace replacement and I made a call to Comfort Mechanics and Amanda was very pleasant…read moreand scheduled Jeff to come and give me an estimate and was very prompt, friendly, knowledgeable and considerate. Jeff and Nate installed a new furnace within a day and I was very pleased with their services and how attentive they were to the respect of my home and my dog. Comfort Mechanics will be my first phone call when needed as I will be using them for all my future HVAC. I highly recommend Comfort Mechanics. Thank you for being there when I needed you all. AWESOME PEOPLE to have in your corner.....I greatly appreciate what you do for your customers.

I lost my AC unit during the hottest stretch of the summer. Amanda and her team responded promptly…read moreand sold me the best unit at the best price. They don't pressure you to buy something you don't need, however were willing to quote any unit you might be interested in. The crew led by Jeff, Amanda's husband, was polite and efficient. I highly recommend them for AC work and plan to get a service contract with them for heat and AC. Great outfit!