Crisafulli Bros has been our HVAC contractor for a decade. They provide excellent service. We always find them to be honest, responsive, reliable, professional and dedicated to resolving whatever plumbing/HVAC issues they encounter. Highly recommend. read more

Worst customer service I ever experienced... signed up for its Red Carpet Program ... scheduling service I was provided a "window" for arrival between 8am to 5pm to get a call 30 minutes before technician will arrive ... tried calling and was placed in a queue with reminders of what place I was (plus being told how valuable my time was to them) ... after 6 minutes my time came and I was given the opportunity to leave a message read more

I want to start by saying that my 3-star rating is not a reflection of the customer service or the quality of the work performed. The customer service was excellent. The staff was attentive, friendly, and proactive with appointment reminders and communication throughout the process. The plumber, Chris L., was professional, knowledgeable, and courteous. Most importantly, he arrived on time--which is something I greatly appreciate. He took the time to explain the work being performed and answered my questions thoroughly. The reason for the reduced rating is the pricing. The quoted cost to replace a shower valve and raise a shower head exceeded $1,500, even though I had already supplied the valve. Fortunately, I was able to take advantage of a military discount, which brought the cost to about 1,350.00. While I was satisfied with the service and workmanship, I found the original price to be extremely high for the scope of the work. Costs like these are one of the reasons many homeowners are increasingly choosing to learn and tackle projects themselves rather than hiring professionals. read more

On autopay with 2 services per/yr. included. Permitted 2 cancellations due to other emergencies, didn't mind. Only asked "3" times to call first so I can put my overly exuberant dogs in crate to avoid chaos when arriving, they didn't & chaos prevailed! Tech installed heat unit filter "backwards", no doubt costing us more fuel $$, reducing efficiency, (colder than normal), along with health concerns. Called & wrote 3 times for a response, with NO response! Will seek a new vendor whose more attentive and hopefully more competent. read more

Matt Simon was completely thorough in explaining what he intended to accomplish in his annual maintenance on my generator prior to performing his service. He likewise summed up what he then found which fortunately was all positive. He was extremely courteous and friendly at all times. Don Welton read more

This group did most of our plumbing and heating upgrades when we remodeled, and there are no complaints. Since then, whenever I've had a question or an issue, a call to Crisafulli takes care of it. Their crews are professional and efficient. And while plumbing and heating is never inexpensive, I never feel like I haven't got my money's worth. I have a service contract with them for our generator. And I have recommended them to neighbors on several occasions and they have been very satisfied. My grandfather established a plumbing and supply company in the Midwest that remains highly successful since it's establishment in 1933. So knowing that Crisafulli has been around for 85+ years gives me great confidence that they know what they're doing, and that they do it with integrity. read more

That odd metal cracking noise at 4:30am put my sleep addled mind to thinking someone is breaking in to my house...and I promptly fell back asleep. Several hours later, coffee in hand, the cat meowing at the growing flood rolling out from the slant fin clued me in - one call and Crisafulli Bros. Was there within hours, split pipe repaired, heat and water back on. Reasonably price and done right - we're CB customers for life! read more

Crisafulli Bros. Plumbing & Heating Contractors - Crisafulli Installed Navien Boiler - Plumbing Near Me - Glens Falls, New York

I was a loyal customer with Simon Heating for more than 15 years and always had a positive relationship with them. Unfortunately, my experience post-acquisition was a significant decline in the quality of service. Recently, I used Crisafulli for both plumbing and generator services. In both instances, the technicians misdiagnosed the actual issues. I ended up calling alternative local companies, who correctly identified the problems and fully resolved them--costing me less than what Crisafulli charged and quoted for the incorrect diagnoses.To their credit, the field employees were very respectful and polite. However, they seemed underqualified to handle these specific diagnostic jobs. While I appreciate a good customer service attitude, the lack of technical expertise and inaccurate quotes mean I can no longer trust them with my home. After a decade and a half of loyalty, it is disappointing to have to take my business elsewhere. read more

Signed up for their red-carpet service. Technician Chuck S. came out and said there wasn't enough room to take off boiler cover and door. Said we needed to fix it. Had contractor come in and fix boiler room only to find out there was enough slack to move boiler door to side and clean-tech didn't pick up on this as this is how others serviced the boiler in the past. When technician came he immediately started complaining about the room and stated "someone must not like me." I spent $3,000 to only learn nothing was wrong to begin with and technician didn't know what they were doing. The boiler had been cleaned and serviced for years. You live and you learn! I wouldn't recommend. Some people show up and just don't want to do work. read more

I hired Crisafulli for a project at my house recently, and I was pleased with the work. They were at my house three times. The first was a general consultation to investigate the problems I was trying to resolve. I decided to purchase a generator from them, and the second visit, a couple of days later, was to consult with a specialist on the purchase. I was able to get three discounts - which of course means they had wiggle room in their prices in the first place. Regardless, about a week later, a team of three installed the generator in approximately five hours. They did make a small slip-up during the installation, but they put a temporary fix in place immediately, and the crew remained on site until a needed part was brought to my house to complete the repair. Everyone with whom I worked or spoke was professional, informative, and courteous. I'll keep them in mind for possible future work. read more

As always Crisafulli Bros did a great job. The gentleman who came to fix our shower was courteous and professional. Answered all questions, made sure we were completely satisfied with the work before he left. Will definitely use again. Would highly recommend to everybody. Prices are always reasonable. read more

I had some remodeling done in my bathroom. John and Jim were wonderful and they did a fantastic job. They were prompt, polite, patient ( I am having some hearing issues and they were willing to repeat everything for me), conscientious, courteous, and hard working. They were also very accommodating. They were willing to do some additional work (painting my ceiling, putting up border paper) and I appreciate it so much. On a scale of one to ten I would definitely give them a ten even though I would rather give them an eleven or twelve! Thank you John and Jim so much! Crisafulli Brothers is lucky to have them. Jeanne Settanny read more

Here's a term you won't find used elsewhere: Ray & Company do elegant plumbing. It's that simple: elegant plumbing, done by personable plumbers. You can't ask for more than that. It's such a relief, being new to the area and needing work done. Thanks, Yelp...we now have our plumber for life! read more

Scheduled a service appt. a week in advance. Called the day of the appointment and they had no record of my appointment. They pulled the usual nonsense.."well who did you speak to" I spoke to one of the two people in your office who schedules service calls!!! So sick and tired of this BS!!! This is the new normal incompetent way of doing business. It always falls on the shoulders of the consumer to make multiple calls and follow up just to get to service provider to do what they are suppose to do. How ironic that they claim to provide "red carpet service" read more

Our hot water heater needed to be traded out. First of all this company went & bought the most expensive HWH, the price was unbelievable. Never cleared this purchase with us. Second, the company delivered the WRONG HWH. They installed one for Propane. After it was installed we find this out. They did ask if our old one was for propane or gas. We told them gas several times. Third, they installed & left & said we should have hot water soon. We called them back no hot water. They came out again. Now they needed to order a part, after they had already converted this HWH. These guys were unprofessional & had no idea what they are doing. Woke up in the morning to go to work, no hot water. Our patience is running thin now! We have been without hot water for 1 week. We have left our name & phone # with whoever is in charge. NEVER HEARD FROM THIS COMPANY. We find out this MONAHAN & EVERY PLUMBING& HEATING is being sold to a well know Company here in this area. We have placed a call for them too, heard nothing. This company is not worth the aggravation & $$$$$. Stay away, far away. Very disgusted & stressed out!!!! read more

These guys did an amazing job replacing my hot water heater!! It had a leak the night before & Ray called me first thing the next morning & had 2 guys over working on it before 8am!! I was absolutely blown away by how prompt they were & how professional they were!! Such phenomenal customer service!!! I highly recommend Ray & his team!!! read more

Crisafulli Bros. Plumbing & Heating Contractors - Brand new hot water heater installed! - Plumbing Near Me - Glens Falls, New York

Finding a good, reliable and fair plumber is difficult. I found one. Ray was my guy and he was great. He was personable and respectful. He took his time diagnosing the problem and fixed it. This was first time I used Monahan And Every, but I won't hesitate to call them again or refer them to friends. Ray went above and beyond to help fix the problem. I loved that they informed me of everything first, and helped me understand my options. I will continue to use them and fully recommend them to anyone in need of plumbing service. You wont be disappointed! read more

Prompt and professional! Reasonably priced and excellent work to install a dishwasher and fix an error from when one was originally installed - it had been connected to the garbage disposal. That eventually wrecked the dishwasher. Now the systems are separate and working well. Thanks! read more

What can I say. But WOW. Ray Every and his crew. Are the best. They installed a new modern heating system for me. Ray walked me through the whole process. Start to finish. The job was started on time and finished on time. I was very happy with my new furnace. A special shout out . To Rays crew and Rick his lead plumber. Rick schooled me on every thing that they had installed. Explained how it worked and what each item was used for. I think everyone should consider MONAHAN & EVERY for all their plumbing needs.. read more

Hands down some of the best professionalism I have ever seen!! I totally screwed up a DIY shower handle project and on short notice Tom and Chris showed up and were in and out in a little over an hour. Both Technicians were knowledgeable and explained everything they were doing. Super stoked there are still great tradesmen out there!! read more

My wife and I are SO HAPPY we tried M & E for our plumbing and heating needs. We built 8 years ago and have a complicated system incorporating solar hot water, solar PV and an on-demand furnace with radiant heat in three zones. It's at the age now where little things are beginning to show their age. We've called M & E twice now in the last six months, and both times their employees arrived as scheduled, were completely knowledgeable and professional, cleaned up whatever mess might have resulted from the work, and were pleasant and polite and considerate. Both service technicians offered advice on what we could do to minimize future problems. (And both were upfront in admitting they weren't solar professionals and that they would advise us if they felt we should ask for solar-specific assistance.) The bill in both cases was reasonable and fair. Courteous, prompt, professional service at a fair price -- what more can you ask from a plumbing and heating service company? read more

They do good work, the field techs are polite and know their job. The company doesn't care if your a returning customer or not, they will charge you full price for everything they do. So if your looking to hire a company for long term service I would go elsewhere. I have worked for many companies who would appreciate their return customers, This company is not one that does. read more

Called for same day service and the office was friendly and professional. She asked questions effectively to understand my needs for the service call. I was given a specific time and she clearly explained the costs. The plumber showed up exactly as promised. He was knowledgeable and professional and completed the job effectively. He left the workspace clean and tested all of the connections before he left. Costs were exactly as promised. No surprises and professional work! I found a great plumbing and heating company to work with! read more