I am really mixed on this hotel. Full disclosure is that I am a Hilton loyalist and get upgraded…read moreperks when I stay with them. However, that badge of honor has been earned through staying in their hotel rooms all over the world more than 60 nights/year for many years so I have a broad database for comparison.
First, the good:
1. It is very convenient to Gatwick Airport. You can walk under cover to the South Terminal and take a 2 min free train from there to the North Terminal if needed. I love these types of hotels for the convenience they offer, when just needing a bed for the night coupled with the convenience of catching an early flight.
2. The employees here are fantastic. I ran into Tyreese at Check-in and Robyn at the bar and both were great personalities to have as customer-facing. They were courteous, welcoming and helpful. Hilton is lucky to have them as employees.
3. At the moment, the executive lounge is undergoing renovation, so it was closed to me during my visit. I would normally have access to this for complementary food and beverage. In its place, I was allowed to use the lobby lounge known as Amy's bar. Between 6 and 8 PM, I was given complementary access to their tapas menu And complementary beverages and house pours. I think that this was fortuitous as I would not normally eat in a hotel lobby bar but during this visit, I ordered two things off their tapas menu. The aged ham on tomato toast, and the blistered peppers. Both served with a side of sea salt. Both as good if not better than the same things that I have had in Madrid. I was really impressed with this for being in an airport hotel lobby bar. Kudos to them for that. And had their executive lounge been open, I would never have gotten to try these great snacks.
Now, the not so good:
1. This hotel is relatively aged and and in need of an update. It is a nondescript, imposing concrete structure that has some glass, skylight features and a communist era look that I am sure was state of the art, 40 or 50 years ago. The rooms themselves, while clean and comfortable, also seem dated in color and furniture. Frankly, I don't mind any of this, when I am traveling alone for business. However, if you were traveling for fun or with, your significant other, this would not be a place I would stay at to impress.
2. The loyalist benefits here are a bit odd. For instance, my room upgrade was to a suite, which really was a large room with multiple beds in it. This was a little awkward, since I was traveling alone, and it felt like I was in a large dorm room meant for six people. I wouldn't really call this a negative but it is also not really a usable upgrade for the solo business traveler.
3. Because this property is connected to the airport, it is pretty isolated from anything around you. This means that you are going to have to use an Uber or a rental car to get anywhere or you are going to have to use a food delivery service if you do not want to eat at the limited Hotel options, which are a single restaurant and a bar or room service all serving pretty much the same menu. For a traveler looking to just have a bed for the night, this isn't a bad option if you don't mind paying for the convenience of food delivery or you are OK with a standard hotel Hamburger. If, however, you are picky about what you will eat, you might be in for disappointment, because the options are somewhat limited. As stated above, however, I can vouch for the tapas at the bar, which were excellent.
Overall, I would stay here and have a perfectly comfortable expectation with this as a convenient airport hotel option that facilitates convenience of catching an early flight or provides adequate shelter upon arrival on a late flight in. It does offer all the basics and covers the necessary Hilton standards of comfort. If, however, you are coming to London for pleasure, I would probably give this a pass and make my way more towards central London.