I came in yesterday looking for a new outfit and wardrobe change. Gabriel, a store associate…read moregreeted me and helped me through the whole process of finding something I loved and felt great in! He roamed the store for things in my style, size, color wheel, everything! If I could keep him as my personal shopper, I would. He was the best and do helpful!

Customer service means a lot to me and the young women in this store were amazing! They were so…read morehelpful and positive. I wish I had paid attention to their names so I could give them kudos individually. Great experience. I will be back!

This is awesome to have Torrid back in the Rogue Valley Mall! The selection is beautiful. The store…read morehas super friendly employees and they are happy to assist. They have new selections weekly and it keeps it fresh and new. I will definitely be back again soon.

Jessica is just plain awesome! So super nice and helpful! The store here is always packed with cute…read morethings and it's easy to shop

Ella Lane Boutique is absolutely amazing. The moment you walk in you can tell this isn't your…read moreaverage boutique. The staff is very helpful and the clothing is high quality and still affordable.

Seriously the cutest stuff ever! You are guaranteed to leave with something. They also sell…read moreauthentic refurbished Louis Vuitton. That's just a cool bonus. The store itself sells great priced items. So so so cute

Be CAREFUL! We…read morefound a toy that was clearly marked 6.99 and at the register it rang up as 7.99. They clearly put another barcode over the original price and marked it up. They wouldn't honor the original price, yes it was only a dollar but how many other people are getting scammed.

The security guard was soo nice and helpful I usually have horrible experiences in Ross stores. I…read moredidn't feel followed or uncomfortable at any time. I didn't get his name but I did ask him if I could return in a different state if my items didn't fit..he went above and beyond to get the answer for me. The cashier was also nice....but the security guard deserves a free lunch or raise. Lol definitely will come back whenever I visit medford.

Today, the first Saturday after payday for most people, the store was packed with customers…read more Unfortunately, there was only one cashier. The line to pay was 8-12 customers long, depending on when I counted. I mentioned this problem to the store greeter, hoping she might come over and check people out, but she just said she had no idea why there was only one cashier. I would have just left, but I was with my grand daughter shopping for her birthday and didn't want to disappoint her.

I've been shopping at American Eagle since the early 2000's. AE jeans are the only jeans that fit…read moreme perfectly ! Unfortunately my favorite styles of jeans are only sold online now.

Cute small thrift shop that was very well organized! I couldn't stay for long but I did see many…read morecute items and would definitely be back to shop longer sometime

Highly recommend this store in downtown. Cute clothes, shoes and accessories. Found the cutest…read moreJohnny Was dress at a great price. Very helpful staff. Don't miss it!

I would NEVER come here without a coupon; they seem to price their merchandise ASSUMING that you…read morehave a coupon in hand. A quick online search will provide you with a couple of printable/ downloadable coupons that you can present on any given day. That being said, a family member (a minor who is spending their hard earned money, working a W-2) went ahead and made a significant purchase and paid FULL RETAIL PRICE *GASP*. I did a quick amazon search and found the SAME EXACT ITEM for 1/5 of the price as Kohl's *sadness* I insisted on a return/ re-buy to get the coupon discount. Said minor was unsure, but with the EXPERT LEVEL Help of a customer service personal named "Irina", it was an EASY process *whew* But it gets better... Said minor was so excited about the savings, that they choose to look at additional products in the same expensive category *sigh* Well, they found yet another (even more expensive product) that was to their liking and was surprised to see it a whopping 60% OFF (same brand as the previous purchase) It was literally no hassle at all. No wait, no confusion, she was absolutely confident and went above and beyond and reversed the previous full priced item and rang it up with today's 60% off sale + allowed us to use our additional % off!!! IRINA has single-handedly made TWO new customers from this single transaction. I never considering shopping a Kolh's before, but dang... EXCELLENT 5-star CUSTOMER SERVICE can't be beat! I'm a big fan and will now consider Kohl's for my household purchase (with coupon in hand OF COURSE) ;)

We had two recent experiences where customer service really did not give a darn. We tried to return…read morean Amazon order and they told us to go to UPS store. They no longer have kiosks with employee assistance. There is no staff on the floors to help. The most recent was trying to place an order on my phone while at Customer Service in front of the clerk. The lady was not helpful in getting our discount to apply, so we left. I will not do business with them again.

The store is overfilled and hard to get around. There is no way to keep social distancing, even…read morewith the staff trying. The manager, Heidi, was rude, refusing to work with us for an exchange on a gift my daughter had been given for Christmas. Not only that but in the time we were in the store we saw her chastise her teenage employees and ignore customers. She was extremely unprofessional and not in any way what a manager should be. If she was my daughter's manager we would be going to the labor board. She is not someone I would want to work for or with, that being said having worked in retail for many years myself. I have a hard time believing she is following the company's policy and not her own version of it.

Absolute worst customer service! Both times I've been in shopping the girls that work there…read morecompletely ignored me and we're talking to each other telling each other stories. When I went to the counter to pay she ignored me and was still talking to her co worker as she was ringing me up. They need to be taught some customer service skills!

This place has some seriously cute stuff, and I would frequent it much more regularly, except THEIR…read moreHOURS SUCK. They're open 3 half days a week. It appears to be more of a hobby for someone than a legit means of income. Super cute decor, some is very well priced, and other items are just unreasonable.

Only open on Thursdays and Saturdays! Great home decor, really cute stuff of all themes: Outdoorsy,…read moreCowboy, Religious, Seasonal, Holiday and they even have pretty jewelry at the counter! I love their cute and funny signs! My only complaint is their hours and prices could be a little cheaper.